Owner: Rockliffe Court Ltd
Person in charge: Jean Goodwin (Manager)
Local Authority / Social Services: Kingston upon Hull City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users
Registered Care Categories*: Dementia • Old Age • Sensory Impairment • Younger Adults
Specialist Care Categories: Alzheimer's
Single Rooms: 31
Shared Rooms: 2
Rooms with ensuite WC: 23
Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Rockliffe Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Rockliffe Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Rockliffe Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.958 for Rockliffe Court is calculated as follows: ( (46 Excellents x 5) + (2 Goods x 4) ) ÷ 48 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.321 Points relating to the number of positive Reviews for Rockliffe Court is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7 Target = 0.571
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Rockliffe Court has a Review Score of 9.3 (9.279) from 4 Reviews
Review submitted from a Website Submission by Debbie (Daughter of Resident) on Monday 19 March 2018. Relates to March 2018.
Rockcliffe Court is an excellent Residential Home! The management, the care staff, the catering staff and everyone else involved in running Rockcliffe.
Nothing whatsoever is too much to ask! They go out of their way to help and always have!
Rockcliffe is a family run business and the personal touch is there to be seen, whatever time of the day.
The food is freshly cooked on the premises. They have 2 Chefs in the kitchen.
I would Highly recommend Rockcliffe Court to anyone.
It's lovely to know we can go home on a night knowing my dad is getting excellent care.
How likely would you be to recommend Rockliffe Court? Extremely Likely
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Review submitted from a Website Submission by Sarah H (Granddaughter of Resident) on Monday 19 March 2018. Relates to March 2018.
Rockcliffe is a fantastic care home. The management and staff are 100% committed to the job, providing a loving and supportive home for people who need it. Nothing is ever too much for any of the staff and they all go above and beyond for each and everyone of the residents and their families.
It is a massive reassurance and relief to us a family the care my grandad receives, knowing all his needs are met to a high standard and we can rest easy knowing he is happy and settled in his home.
How likely would you be to recommend Rockliffe Court? Extremely Likely
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Review submitted from a Website Submission by Tony P (Friend of Resident) on Monday 19 March 2018. Relates to March 2018.
The staff are very friendly and helpful also a very careing enviroment. Nice gardens and easy access. Good value.
How likely would you be to recommend Rockliffe Court? Extremely Likely
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Review submitted from a Website Submission by Dianne B (Daughter of Resident) on Monday 19 June 2017. Relates to March 2017.
The staff looked after my mum with great care and affection. Nothing was too much trouble and they went out of their way for whatever was needed.
The food is all home cooked and delicious. The rooms all on suite.
Wouldn't hesitate to recommend them.
How likely would you be to recommend Rockliffe Court? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Rockliffe Court
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