






Standing in acres of landscaped gardens, Newgrove House has been extended extensively to provide a custom built accommodation for the elderly.
Care has been taken throughout to ensure that the 'old' and 'new' blend together harmoniously. Although the original house has been extended and modernised it still retains the atmosphere of a family home. This emphasis on responding to the needs of the residents and creating an environment that is...
Care Provided by Newgrove House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Newgrove House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Dryband One Ltd
- Private Owned
Person in charge
- Ben Evardson (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1999
- Last Refurbishment: 2026
- Number of floors: 2
Room Information
- Single Rooms (31)
- Couples/Companion Rooms (4)
Visiting
- The home welcome visitors at any time.
Parking
- There is a large car park with overflow parking to the front of the Home.
Newgrove House Care Home Reviews (19)
Newgrove House Care Home has a Review Score of 7.5 (7.505) out of 10, based on 4 reviews in the last 2 years.
Over all time Newgrove House Care Home has 19 reviews.
Mum went in on emergency respite in April, then didn't want to come out. The staff are unbelievable, very caring always cheerful and greet us with a smile. All our questions are answered quickly and thoroughly.
We have visited on many occasions since beginning of April and it has never smelt.
Mum is always clean and presentable has her hair done regularly, has put on weight, and is genuinely happy.
David, what a lovely review. We thank you so much for your words and thank you for sharing this. We will cascade this with all of the team.
He was allowed to hypo on several occasions and his food intake was not a suitable or sufficient diet of hydration for a diabetic. The carers were nice but the team leaders have a serious attitude problem. The don't take serious concerns into account, communication between staff in the home is extremely poor.
Dad was allowed to sit in wet clothes for 48 hours and was not showered. Despite this the care home reported there were no concerns. We couldn't wait to get him out of here fast enough.
The home is dated, extremely dirty, and stained carpets bedding.
Your concerns about your father being left in wet clothes for 48 hours were unfounded when reported to the L/A due to evidence we gave them. When here, he was given a sensor which alerts staff if he would exit his room. Carers responded to this. Time between carers being alerted and responding,...
From the staff, staff were conscientious and caring and very welcoming. I feel that the care is professional and trust the home.
Such a lovely review and received with thanks. We will share with the staff team.
Dad spent final week of his life here. The staff were caring, professional and thoughtful to dad and also to all the visiting family.
Thank you for taking time to give us this feedback. The staff take great pride in their work and end of life care is very important to them. Please pass our thanks onto the wider family.
My mother is currently staying at Newgrove. All the staff we have met have been caring, helpful and attentive. Individual members of staff asking questions about Mum so they can get to know her on a more personal level, support her and make her feel better, things like this mean a lot. The manager is always on hand if needed to see how you are doing and answer any questions and concerns. Mum’s room is clean and tidy. The food, cooked and prepared in-house is excellent. We know we can call or visit at any time to see Mum. There are daily activities for residents to participate in as well as a visiting hairdresser, and chiropodist. Trusting someone else to look after one of your parents is a huge thing, something that I never ever thought I would have to do or want to do. On behalf of myself and my family, it is comforting to know that Mum is being cared for in a safe place which can cater for her current care needs. Thank you to all the staff at Newgrove, you are a brilliant team.
Thank you for your lovely review and kind words. We will share your feedback with the team.
Mum has been really looked after. All staff are friendly and helpful. Any questions are answered quickly and professionally.
We wish Mum well and look forward to her returning if needed.
Excellent provision for elderly care. Vibrant atmosphere and staff are all lovely. Always seems to be something happening in the afternoons with quizzes and singing. Bedrooms are homely and we were encouraged to personalise Dad's room. Also nice to see a good mix of male and female care providers. Dad feels more comfortable with getting help from males, so this is good. Well done team. Keep up the good work!
Hello. Many thanks for your kind words. I will ensure the staff team receive this positive feedback.
Having my mother go into a care home was initially my worst nightmare, I had no idea that it would change my mother's life for the better because of the level of care performed by everyone who works at Newgrove House. The carers are brilliant with my mother, the manager is so attentive of the situation and deals with all situations with dignity and the care needed for all different needs. Thank you to all the staff and management involved, keep up the work that you are doing.
Many thanks for your positive review. I shall pass your compliments on to the team.
Mother went to Newgrove after a fall at home. She stayed sixteen nights. Mother was sad to leave, she enjoyed the company and the staff were so kind and gentle. Nothing was too much. Mother gained weight and she became my parent again after three years of depression. Thank you so much for making a difficult time so much easier.
Many thanks for you review. It is always good for the staff to receive positive feedback.
Originally, my mum was in Newgrove House for a short stay. But, after we had witnessed the care and cleanliness of the home, along with the pleasant staff and good meals, we decided Newgrove House was for her. She settled quickly and enjoys a chat with the staff and the new friends she has made. Any concerns or problems and management are in touch straight away. I can visit Mum and then go home knowing she is safe and getting the best possible care.
Many thanks for your feedback. We will cascade your kind words to the staff.
I am extremely grateful to all staff at Newgrove House for all the care and attention they gave my nan whilst she stayed for respite. They put everything into taking care of her from everyday care to just sitting and chatting with her when she felt down, putting a smile on her face and keeping her laughing. I'm very grateful to each and every person.
Many thanks for your feedback. It is such a positive experience for the staff to receive feedback. We thank you for your kind words.
Had a meeting with the manager yesterday for review. Very happy with the advice he gave me. All staff friendly. Always asking if want drinks. Dad is clean looking and tidy and feels himself again. Dad rings the buzzer and the ladies always come to help and are polite and nice. We all know Dad is safe now and looked after.
Many thanks for your feedback. It is very nice for staff to receive positive feedback.
The home was specifically designed to cater to the needs of the elderly, particularly those with dementia. However, the staff seemed uncaring and disinterested in providing proper care for the residents. Many residents were left sitting on their own for hours without any interaction or attention from the staff.
The living conditions were appalling. It was evident that the residents had not been washed or had their clothes changed in days. The unpleasant odour in the building was unbearable. The lack of cleanliness and hygiene in the home was concerning, and it was clear that the staff was not meeting basic standards of care.
The safety of the residents was also a concern. I witnessed several instances of residents wandering around the home unsupervised.
Thank you for your feedback. I have recently been appointed as the new Manager at Newgrove House and am sorry to hear that your relative did not have a positive experience. I can assure you I will be looking into your comments and will discuss them with my team to see how we can improve.
Only complaint some are always on their phones.
They also tend to go to the smoking area together, which leaves the other staff short-handed.
The staff are lovely, especially the team leaders.
Always get offered a cup of tea.
Make time to answer any concerns.
All let us know how my mum is doing.
We are all happy with Newgrove.
Unfortunately, this home was very disappointing. I don't think the staff or management understood the meaning of person-centered care. Thankfully my relative had full mental capacity and so was able to voice her concerns ranging from the medication being withheld, hot drinks being withheld and a member of staff shouting in her face. No customer service from management and still waiting after one week for an explanation into why my relative was shouted at. Thankfully my relative was able to leave.
I honestly can say that I felt so assured when my grandad was at Newgrove House. The manager was always eager to help and give us information and helped reassure us. His staff were so helpful and caring. My grandad was always clean and shaved when we would see him on camera chat. If all homes are like the Newgrove then I would happily live in a home when I’m older.
My mother has resided at Newgrove House since 2014 after a severe brain haemorrhage left her in need of around-the-clock care. This was not a 'typical' scenario for care but the staff have been kind, attentive and supportive (towards my mother and me) from the beginning. The current manager has implemented an overhaul of the care plans since being in-situ and she is always willing to extend the best care possible to all of the service users. It is an accessible location with a pleasant outlook overlooking fields and stables. Newgrove is my mother's home and we have always been made to feel like family, not simply paying for a service. I am grateful on a daily basis to all the staff for everything they do. I recommend Newgrove House for consideration of anyone who may need care and support for themselves or a family member.
Mum has been a resident in Newgrove House Care Home for the past 2 years. The home has a very relaxed "family" feel and an excellent team of staff who provide a fantastic level of care and kindness to all residents - they all go the extra mile to ensure residents wellbeing. I have no hesitation in recommending Newgrove House Care Home and am very thankful that we were lucky enough to find this "home from home" for mum. Thank you all!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 May 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Newgrove House Care Home.
There are no upcoming events for Newgrove House Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Newgrove House Care Home.
Accreditations
There are no accreditations posted yet for Newgrove House Care Home.
Meet the Team (36)

Ben is the Registered Manager for Newgrove House. He began his journey working in care when he took a weekend kitchen assistant role in a care home. From there, he progressed to a care assistant role and then on to a senior position.
Ben took his first management role as a Deputy Manager and within two years, he was offered a position as a Registered Manager here at Newgrove House.
Ben stepped back from the manager role for 12 months due to family commitments. He took up the post again in February 2023.
Newgrove House has grown immensely since Ben took the post. Ben ensures mutual respect between him and his team. His management style is firm but fair.
Ben has a large family and on his off duty, he cares for his children.

Amanda our longest-serving Team Leader. She is a familiar face and has established robust professional relationships with professionals and relatives over the years.

Elaine is one of our two cooks at Newgrove. She has a wealth of experience that she gained cooking traditional meals for her family before coming to Newgrove. Elaine cooks homemade meals each day and bakes cakes, scones, tarts and biscuits for our residents to enjoy.

Lisa is one of our Care Assistants. She has a wealth of experience in adult social care. She has experience working in nursing homes as a Nursing Auxiliary and in residential homes in caring roles.

June is our longest serving member of staff. She is passionate about Newgrove and cleans to a meticulous standard. June commands the highest level of hygiene in the Home and takes extreme pride in her work.

Bee joined the Newgrove family after a long and successful career as a Nurse in Thailand. Bee worked as a Clinical Lead and implemented a clinical framework for the Hospital.
Bee has excellent knowledge and practice of health and social care. She is an absolute asset to the Home.

Lynn came to us following a career as a Registered Nurse.
She had taken early retirement but missed working in care.
Lynn works with the Domestic Team to ensure the Homestays are clean and tidy. She will often be found dusting high-to-reach areas with her duster!

Liam came to us as a Care Assistant and has completed training and supervision to progress to a Team Leader role. Liam previously worked in North Yorkshire as a Care Assistant before settling in North East Lincolnshire.

Jo returned to Newgrove House in 2022 after previously leaving to take up a post as a Health Care Assistant in the Hospital. She is kind and considerate and will often be found spending time with residents who may be anxious or upset.
She has many years of experience and supports the management team by leading shifts when needed.

Will came to us in 2021 as a care assistant during the term holidays whilst studying at University. Will graduate in 2023 with 2:1 BSc Honours in Biomedical Genetics! Will is a friendly face and he can always be relied upon to ensure our residents are safe and happy. Will has recently moved to Newcastle to complete his Masters Degree in Adult Nursing. Will is continuing his employment as a Bank Team Leader and will be seen around the Home at various times throughout the year.

Tessa has years of experience under her belt. She has worked in adult social care for all of her adult life. Tessa can be counted on to provide guidance and mentoring for new members of staff. She is fully committed to her role and the residents feel safe and nurtured under her care.

Becky is one of our two Cooks at Newgrove House. She learned to cook from a young age by watching her mother prepare and make traditional meals. Becky always ensures that our residents are offered lots of food and snacks. Becky grew up in the local area and always wanted to work at Newgrove from a young age. She eventually started and has been with us ever since!

Vanessa began her career as a registered nurse and later became a full-time mother for her children. Once her children had grown up, Vanessa began her career as a carer. She has worked in various caring jobs and now works with the Newgrove team.

Tas has worked for the company for many years over various sites but chose to settle at Newgrove House. She works a variety of shifts including days, nights and kitchen shifts. Tas can often be found dancing with residents in the lounge or giving hand massages.

Linda has worked in social and health care for many years.
She works nights and has a calming and soothing approach to holistic care. Linda is fully competent in her care abilities and she compassionately demonstrates this.

Sam came to Newgrove as a care assistant and now works as one of our night Team Leaders. She previously worked as a carer in the community before moving into residential care. Sam works well with her team on nights and is well thought of by her team members.

Caroline joined our team in the Spring of 2023. Caroline lives between her home in Spain and in the UK. She is bubbly and always has a smile on her face. She is a fully qualified hairdresser and has many years of experience working in Salons in the local area.

Sophia joined Newgrove in 2022 as a part-time weekend carer while studying at college. When her studies finished, she became a full-time member of the team. Sophia works both days and nights.

Hannah has worked both days and nights at Newgrove House. She is a trained Team Leader and supports the Home by leading shifts when needed. Hannah previously worked in restaurants before deciding to work in care.

Tesmi joined the Newgrove team in the Autumn of 2023 after relocating from India. Whilst in India, she worked as a qualified Social Worker. Tesmi has settled in well and is a valued member of our team.

Sam joined us in 2023 as part of our night team and now works predominantly on weekend days. She has worked in adult social care for many years.

Marcus joined our team in 2023. He had previously completed a Health and Social Care qualification in anticipation of working in care. Marcus works full-time at night. Marcus began training as a relief team leader in September 2025.

Vicki is our Home Administrator. She has previously worked in finance roles in different settings from The Church of England and local Cash and Carry businesses. Vicki has also worked for her family property business. She has her Business Admin Levels 2 and 3.

Dawn is our resident hairdresser. She has worked in care homes as a hairdresser for over 30 years. Dawn visits every Tuesday and has her own equipped salon annexe in our bottom lounge. Dawn has ample experience in attending to the hair of those living with Dementia and has a gentle approach.

Marti joined Newgrove in early 2024. She works as a carer every weekend. Marti has previous experience of working in care homes.

Maxine wanted to try care work for a while before she took the next step and offered herself a work trial at Newgrove.
Soon after, she made the decision to transition into a full-time position.

Abida has worked for the company for many years and came over to join Newgrove as Team leader in 2023. Abida has a wealth of knowledge and has previously been a CQC Registered Manager.

Andy joined our team at Newgrove in 2024. He has worked in care for the past few years and was previously in the Armed Forces.

Amporn came to Newgrove initially as our kitchen assistant. She has worked in kitchens for many years. Amporn has cooked in a variety of settings, including care homes, hotels and guest houses. Following her needing to care for her late husband, Amporn transferred to our Bank Staff pool. She can now be found working with the kitchen team and the domestic team.

Lorraine joined our night team after previously working shifts for an agency. Lorraine has many years of caring experience which is evident in her practice.

Reece is one of our kitchen assistants. He will also cover Cook duties when needed to support the Home. Before coming to us, Reece worked with people living with learning disabilities.

Eileen has worked at Newgrove House for many years as part of our housekeeping team. She previously worked as a Domestic Assistant in the Hospital for 10 years. Eileen lives in the local area and is a familiar face around the Home.

Di joined us after coming out of retirement. She previously worked in food production. Di became familiar with the Home after visiting a few times and wished to become part of the team.

Ewelina is one of our day carers. She previously worked in domestic roles before coming to join us. Ewelina is hard working and approachable. Her gentle nature makes her the perfect addition to our team.

Lydia is our Activity Co-ordinator. she can be found wearing a burgundy tunic. Lydia enjoys arranging entertainment for our residents and facilitating activities. Lydia has quickly become part of our family and is an active part of the daily running of our home.

Clair joined Newgrove in early Summer 2025. She has previously worked as an activity co-ordinator in residential home settings. Clair will provide regular updates to our Facebook page, and her activities always receive positive feedback.
Frequently Asked Questions about Newgrove House Care Home
What types of Care is Newgrove House Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Newgrove House Care Home have?
There are 31 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Newgrove House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Newgrove House Care Home to the centre of Grimsby?
3.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Newgrove House Care Home to verify any information. View our terms and conditions. Newgrove House Care Home has an Enhanced Service -more info.