Newgrove House Care Home

Mum is always clean and presentable has her hair done regularly, has put on weight, and is genuinely happy.

The home is dated, extremely dirty, and stained carpets bedding.

From the staff, staff were conscientious and caring and very welcoming. I feel that the care is professional and trust the home.

Dad spent final week of his life here. The staff were caring, professional and thoughtful to dad and also to all the visiting family.

My mother is currently staying at Newgrove. All the staff we have met have been caring, helpful and attentive. Individual members of staff asking questions about Mum so they can get to know her on a more personal level, support her and make her feel better, things like this mean a lot. The manager is always on hand if needed to see how you are doing and answer any questions and concerns. Mum’s room is clean and tidy. The food, cooked and prepared in-house is excellent. We know we can call or visit at any time to see Mum. There are daily activities for residents to participate in as well as a visiting hairdresser, and chiropodist. Trusting someone else to look after one of your parents is a huge thing, something that I never ever thought I would have to do or want to do. On behalf of myself and my family, it is comforting to know that Mum is being cared for in a safe place which can cater for her current care needs. Thank you to all the staff at Newgrove, you are a brilliant team.

Mum has been really looked after. All staff are friendly and helpful. Any questions are answered quickly and professionally.

Excellent provision for elderly care. Vibrant atmosphere and staff are all lovely. Always seems to be something happening in the afternoons with quizzes and singing. Bedrooms are homely and we were encouraged to personalise Dad's room. Also nice to see a good mix of male and female care providers. Dad feels more comfortable with getting help from males, so this is good. Well done team. Keep up the good work!

Having my mother go into a care home was initially my worst nightmare, I had no idea that it would change my mother's life for the better because of the level of care performed by everyone who works at Newgrove House. The carers are brilliant with my mother, the manager is so attentive of the situation and deals with all situations with dignity and the care needed for all different needs. Thank you to all the staff and management involved, keep up the work that you are doing.

Mother went to Newgrove after a fall at home. She stayed sixteen nights. Mother was sad to leave, she enjoyed the company and the staff were so kind and gentle. Nothing was too much. Mother gained weight and she became my parent again after three years of depression. Thank you so much for making a difficult time so much easier.

Originally, my mum was in Newgrove House for a short stay. But, after we had witnessed the care and cleanliness of the home, along with the pleasant staff and good meals, we decided Newgrove House was for her. She settled quickly and enjoys a chat with the staff and the new friends she has made. Any concerns or problems and management are in touch straight away. I can visit Mum and then go home knowing she is safe and getting the best possible care.

I am extremely grateful to all staff at Newgrove House for all the care and attention they gave my nan whilst she stayed for respite. They put everything into taking care of her from everyday care to just sitting and chatting with her when she felt down, putting a smile on her face and keeping her laughing. I'm very grateful to each and every person.

Had a meeting with the manager yesterday for review. Very happy with the advice he gave me. All staff friendly. Always asking if want drinks. Dad is clean looking and tidy and feels himself again. Dad rings the buzzer and the ladies always come to help and are polite and nice. We all know Dad is safe now and looked after.

The safety of the residents was also a concern. I witnessed several instances of residents wandering around the home unsupervised.

They also tend to go to the smoking area together, which leaves the other staff short-handed.

We are all happy with Newgrove.

Unfortunately, this home was very disappointing. I don't think the staff or management understood the meaning of person-centered care. Thankfully my relative had full mental capacity and so was able to voice her concerns ranging from the medication being withheld, hot drinks being withheld and a member of staff shouting in her face. No customer service from management and still waiting after one week for an explanation into why my relative was shouted at. Thankfully my relative was able to leave.

I honestly can say that I felt so assured when my grandad was at Newgrove House. The manager was always eager to help and give us information and helped reassure us. His staff were so helpful and caring. My grandad was always clean and shaved when we would see him on camera chat. If all homes are like the Newgrove then I would happily live in a home when I’m older.

My mother has resided at Newgrove House since 2014 after a severe brain haemorrhage left her in need of around-the-clock care. This was not a 'typical' scenario for care but the staff have been kind, attentive and supportive (towards my mother and me) from the beginning. The current manager has implemented an overhaul of the care plans since being in-situ and she is always willing to extend the best care possible to all of the service users. It is an accessible location with a pleasant outlook overlooking fields and stables. Newgrove is my mother's home and we have always been made to feel like family, not simply paying for a service. I am grateful on a daily basis to all the staff for everything they do. I recommend Newgrove House for consideration of anyone who may need care and support for themselves or a family member.

Mum has been a resident in Newgrove House Care Home for the past 2 years. The home has a very relaxed "family" feel and an excellent team of staff who provide a fantastic level of care and kindness to all residents - they all go the extra mile to ensure residents wellbeing. I have no hesitation in recommending Newgrove House Care Home and am very thankful that we were lucky enough to find this "home from home" for mum. Thank you all!