Westwood

We are sorry you feel dissatisfied with Westwood's care for your Mother. Older care homes like ours often have a mix of single and larger shared rooms, carefully allocated based on needs, preferences and mobility. Shared rooms can sometimes be better situated for a resident with the added benefit of companionship, and all residents receive the same high standard of care. A temporary move was discussed with your Mother while her radiator was fixed. In agreement with her, your family and social workers, she was happy to stay in the shared room, especially due to a recent decline in her mobility. We were happy to confirm receipt of your written request for a ground-floor, single room when available. The suggestion that your Mother was "treated very badly" does not reflect the care we observed or recorded. External healthcare professionals raised no concerns, and she was settled, sociable, and happy at Westwood. We are proud of the care we provided and wish her well in her new home.

Thank you for taking your time to leave such lovely feedback for all of our staff, it was our pleasure to look after your mum and was a pleasure meeting you, it is really nice to read such kind and encouraging words about the home, and the staff. Thank you. Take care.

Thank you so much for persevering and submitting a second review! Receiving such positive feedback is invaluable to our team and us. We are delighted that you are happy with the care your mum is receiving at Westwood. It is reassuring to hear that residents' families feel informed and welcomed - you are an extension of the home and your visits and ideas are very important to helping us to improve the care we provide. We will pass on your lovely feedback to our team, especially about the buns - they are delicious! Thank you again for your kind words.

Thank you so much for your kind words and for sharing your experience with Westwood Care Home. It was our privilege to welcome your mum during such a difficult time and it has been wonderful to see her settle in the home with other residents, developing friendships and a strong bond with the care team. It is reassuring to hear that you feel welcome whenever you visit - supporting families of residents is also a key focus for us. Thank you for trusting us with your Mum's care and for giving such positive feedback in support of our care home.

Thank you for sharing your thoughts about Westwood Care Home. We appreciate your positive feedback on our staff, who are dedicated to going above and beyond in their roles, the quality of our meals, and the range of activities we provide. Thank you for recognising our team and the welcoming environment we strive to create for residents and their families. We understand your concerns about decor, and agree that some areas are in need of updating. Financial recovery following Covid took time, and for the past two years we have been upgrading the building infrastructure and replacing essential equipment. Redecorating the home remains a priority and will be undertaken as soon as possible as part of our ongoing improvement plan. We are committed to maintaining the high standard of care that is at the heart of everything we do, and to making Westwood a warm and welcoming home for all residents and their families. Thank you for your continued support!

Good morning. Thank you so much for your lovely, kind and heartfelt words. We are always looking for ways to improve, but we also really appreciate and love to read the positive feedback we receive, so thank you. All feedback has been passed on to staff and they are very grateful and every positive review we receive gives us a huge lift. Thank you, and please keep in touch!