45 Sanderson Road, Jesmond, Newcastle upon Tyne NE2 2DR
Group: Prestwick Care
Person in charge: Kathy Burns (Manager)
Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Single Rooms: 24
Rooms with ensuite WC: 4
Weekly Charges Guide: Personal Care Single £393 – £465 (These prices are only a guideline, please contact Cestria House to find out the exact price for your requirements.)
Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Cestria House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.3 (maximum of 10) for Cestria House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Cestria House in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.652 for Cestria House is calculated as follows: ( (16 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.652
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.604 Points relating to the number of positive Reviews for Cestria House is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.8 Target = 0.208 , then divided by 2 = 0.104
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Cestria House has a Review Score of 6.3 (6.256) from 2 Reviews
Review submitted from a Website Submission by Laureen P (Daughter of Resident) on Tuesday 7 March 2017. Relates to February 2017.
I felt I must send this review, I was extremely happy that my Mother was accepted for this wonderful caring home. After weeks of uncertainty, grief and upset I can now relax knowing my mother is being well looked after by a very caring staff, especially the manager, who goes above and beyond duty to make everyone feel welcome when visiting. Never have I felt like I was imposing, even (having to travel from London) arriving at odd times, have I felt in the way/should have called/Mother not ready. The home is clean, warm and welcoming,
A great place for my Mother to be.
A HUGE Thank you to all :)
How likely would you be to recommend Cestria House? Extremely Likely
Overall Standard
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Treated with Dignity
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Review submitted from a Website Submission by Colin E (Nephew of Resident) on Monday 21 March 2016. Relates to March 2016.
My aunt is 102 and seriously ill. I have nothing but praise for those who are caring for her. She is warm and sleeping comfortably. The staff are always close at hand, and nurses are being consulted. In my opinion this is the caring sector at its very best.
How likely would you be to recommend Cestria House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
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