52 Carville Road, Wallsend NE28 6AB
Group: Voyage Care
Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 12 Service Users
Registered Care Categories*: Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults
Specialist Care Categories: Challenging Behaviour • Head/Brain Injury
Single Rooms: 12
Rooms with ensuite WC: 12
Facilities & Services: Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Carville Road Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Carville Road Care Home has a Review Score of 5 (5.000)
The Review Score of 5 (maximum of 10) for Carville Road Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Carville Road Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Carville Road Care Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Carville Road Care Home is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 2.4 positive Reviews (12 registered maximum number of service users ÷ 5). 0 Reviews ÷ 2.4 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Ann D (Sister of Resident) on Thursday 29 October 2015. Relates to October 2015.
It is now nearly 18 months since by Brother went into Hadrian Court and I commented on the fabulous care he was receiving. At the time it was all relatively new to us as a family as this was the first time we had experienced anything like this.
I have to applaud this Home and every one of the staff ! Yes there has been some changes in staff as with all service providers, we are still receiving "First Class" service from them. My Brothers needs are first and foremost to all the staff and we see it first hand as regular visitors how fantastic ALL residents are treated. They go above and beyond to achieve their needs which in some cases is extremely stressful and demanding and they need applauding.
It is not by choice my brother is in the home however it was OUR choice to choose Hadrian Court after visiting and being very satisfied at the care and attitude of all the staff and it is in my opinion a fantastic feeling to be able to write this review 18 months on and still have the same feeling of content I had at the beginning.
As the "family" we are always welcomed and involved in every step of the way which is so comforting.
Well done to the Management in Hadrian "You got it Right" with a fantastic team of staff and from my brothers wife and myself as the sister THANK YOU SO MUCH!!!!!!!
How likely would you be to recommend Carville Road Care Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no awards/recognitions posted yet for Carville Road Care Home
There are currently no Care Home Idol entrants who have performed at Carville Road Care Home