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Princess House delivers care of the highest quality to the over 65, alongside a wide range of activities on offer to keep Residents active, healthy, and engaged with their community.
Residents can get cosy in the conservatory, take in the...
Care Provided by Princess House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 26 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Care coverage 24 hour 7 days per week, tailored to the needs of the Resident.
- Furnished accommodation.
- All meals and drinks.
- In-house laundry service.
- All in-house activities organised to promote physical and mental wellbeing amongst Residents.
Additionally, Residents can request the following external services for an extra charge:
- Chiropody
- Hair Dressing
- Vision and/or hearing visits
- Dedicated dentist
- Newspaper delivery
- Landline telephone
- Trips and days out
- External appointment assistance by staff (charged at an hourly rate).
Please note that fees published are indicative only. Prices vary based on room sizes. Final fees to be charged are based on an assessment of the needs and preferences of every Prospective Resident at Princess House.
The price(s) shown are provided by the care home. Contact Princess House for full pricing details and T&Cs.
Contact Princess House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Ascot Care Ltd
- Private Owned
Person in charge
- Lynne Harbottle(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (4)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Relatives welcome at anytime, however they should aim to visit outside of protected meal times. Visitors who wish to share a meal with a Resident can request this in advance. Princess House is a pet friendly home and welcomes well trained pet visitors with a little advanced notice. Prospective Residents can book a tour to be shown around, meet the team and have questions answered.
Parking
- Princess House does not have private parking, however paid parking is available on Dykelands road or on the promenade, both of which are a 5 minute walk to the Care Home.
Princess House Reviews (10)
Princess House has a Review Score of 9.5 (9.516) out of 10, based on 7 reviews in the last 2 years.
Over all time Princess House has 10 reviews.
The staff are exceptionally kind and caring and look after the residents with care and thoughtfulness; nothing is too much trouble for them. Our mother is looked after so well and we know she is safe and happy there.
Our mother settled in very quickly and we couldn't be happier that we decided on Princess House.
Thank you for taking the time to share your kind words about Princess House. We're delighted that the smaller, homely feel of our care home reassured you, and that the warmth of our team and our setting by the sea helped you decide to entrust us with your mother's care.
It's great to hear she...
We found princess house to be very welcoming and caring towards my mum. Staff really seemed to care about her safety and welfare and provided individualized care. The environment was clean well kept and she had a room with the spectacular view over the beach. My mum felt safe.
Thank you for taking the time to share your experience. We're pleased to hear your mum felt safe and well cared for at Princess House, and that our team's attention to her safety, welfare and individual needs came through so clearly. It's lovely to know she enjoyed her room and the wonderful sea...
Our mam came to Princess House in November, it was a very difficult time for mam to adjust to her new home, however we her daughters, can't praise and thank the staff enough for looking after her. The home is just one of the best and myself and my sister know mam is being looked after with so much care and attention and in very safe hands. All of the staff in Princess House are fabulous; they are sincere, so friendly, happy and so caring, nothing is a bother to them. They do so much for their residents, without hesitation and it's obvious they are all so skilled in what they do. We have had the pleasure to be able to see what they actually do day in and day out since November, and they deserve this acknowledgement, as they are amazing, we can definitely say they have made such a difference to mams life. We are so happy we found you Princess House. Thank you so much xx
Thank you for sharing such a heartfelt review of Princess House. We're very pleased to hear that your mam has been well supported since her arrival, that you and your sister feel reassured by the care, attention, and kindness shown by our team, and that your mam feels safe and well looked after. We...
Princess House has been such a fantastic place for caring for my mum. The staff were so welcoming and accommodating from day one. My mum has been resident for over a year now and she calls it her home. She loves all the staff and sings their praises every time I visit. I am so pleased she is at Princess House and have such peace of mind, because I know she is safe, warm, clean, fed well and looked after.
Thank you for sharing such a lovely review of Princess House. We're delighted to hear that our staff has made your mum feel settled and truly at home from day one. Knowing you have peace of mind because she is safe, comfortable, and well cared for means a lot to the whole team.
We are committed...
I have never had any issues with Princess House. The care they have provided for my mam has been 100 per cent. All the staff are very approachable and friendly.
Thank you for your kind words. It's great to hear that you've consistently had a positive experience and found our staff to be approachable and friendly. We're very glad you feel confident in the care your Mam is receiving with us. We are committed to continuous improvement and providing the best...
I originally enquired about Dad being a day visitor, but after a fall he was lucky to move into Princess House to continue his recovery. Dad has adapted well and is enjoying the excellent care and attention he receives. From the amazing housekeeping duo, friendly chefs who are always happy to make Dad's favourite and chat about football to the exceptional care and tenderness provided by the carers. Life at Princess House feels like being part of an extended family and I am delighted Dad is receiving the best care and support possible.
My Mother is very happy in Princess House, she is very well cared for and the staff are excellent especially 3 in particular who are excellent with my mother. The cleaning staff go above and beyond, more life a family, we could not have asked for better care.
Keep up the good work manager and the team!
My Aunt moved to Princess House 3 and a half years ago. The standard of care she received was excellent, the staff supported her with anything she needed. Every member of staff made the effort and often went above and beyond their role to ensure that my Aunt was happy. They would spend time with my Aunt sharing memories using her photo albums. She was a very private person and did find it hard to mix with others, but due to the patience and kindness of the team, eventually started to mix, which was a big thing for her. The care didn't stop there they also supported myself and family, when we couldn't visit due to Covid and shielding, keeping us fully informed of how my Aunt was, and if she needed items they helped with her shopping. The team are like an extension of your own family, so credit to them all, they ensured my Aunt was safe during very difficult times until she sadly passed away. They were there for us all, we will never forget that. So a huge thank you to you all
Our mum passed away recently after living in The Princess House for the last 4-years. We want to share how fantastic the care is there. It is a family-run home, and all the staff really do feel like one big family working together to make a safe, caring and homely environment for the residents. There are cosy corners we'd sit with Mum, or in her room with fabulous sea views. So the location is a wow, but the review we want to share is how grateful and lucky we felt to have Mum cared for by this kind, caring and professional team. In difficult circumstances, we felt like Mum became embraced into a new family, we saw the warmth she received and the big smiles and laughs she shared with the staff who got to know her individually and the safe, easy feeling they created for the residents together. We were so lucky to find Princess House for Mum, and cannot recommend it highly enough for the professional care given, and the wonderful kind and caring staff. Thank you, Princess House!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 January 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 27 July 2026For more information on the specific beds available, please contact the care home directly.
News (0) & Events (0)
There are no news items for Princess House.
There are no upcoming events for Princess House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Princess House.
Accreditations
There are no accreditations posted yet for Princess House.
Meet the Team (2)

I have worked at Princess House since 2003, and have been its Registered Manager since 2006, when I completed a Level 4 NVQ in Leadership in Health and Social Care and the Registered Managers Award.
Having gained more knowledge in different areas of care over the years, I joined Ascot Care in 2022, when they acquired the Home.
In my spare time, on top of enjoying a variety of holidays throughout the year, I enjoy spending quality time with my grandchildren, my family, and my grand doggies.

Before joining Ascot Care I worked in the sector for 12 years, including care settings such as domiciliary care, assisted living, and residential care.
In 2022, I completed my BSC in Health in Social Care at Sunderland University and started working at Princess House as a Senior Carer, eventually progressing to Deputy Manager in August 2023.
In my spare time, I enjoy spending time with my partner, my daughter, and our French bulldog Kiki.
Frequently Asked Questions about Princess House
What types of Care is Princess House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Princess House have?
There are 20 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Princess House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Princess House to the centre of Sunderland?
1.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Princess House to verify any information. View our terms and conditions. Princess House has an Enhanced Service -more info.