Wilton Village, Wilton Lane, Redcar TS10 4QY
Castle Dene Care Home is nestled at the foot of Eston Hills in the small village of Wilton. They offer long term, short term and respite care. They specialise in residential care and offer care for the elderly with learning disabilities and dementia.
They are a family owned business and committed to provide best possible services at every point to all our residents and families.
The care offered is accompanied by a commitment to always find the time for each of our clients, to ensure that the quality of their lives is the best that it can be and that their emotional, as well as their physical well-being is cared for with skill and empathy.
Group: S S L Healthcare Ltd
Person in charge: Jillian Wooding (Manager)
Local Authority / Social Services: Redcar and Cleveland Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Single Rooms: 27
Rooms with ensuite WC: 8
Facilities & Services: Respite Care • Own GP if required • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Castle Dene: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.8 (maximum of 10) for Castle Dene is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Castle Dene in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.583 for Castle Dene is calculated as follows: ( (8 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.185 Points relating to the number of positive Reviews for Castle Dene is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.4 Target = 0.185
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Castle Dene has a Review Score of 7.8 (7.768) from 1 Reviews
Review submitted from a Postal Card by D M (Husband of Resident) on Friday 20 April 2018. Relates to March 2018.
I consider Castle Dene an excellent care provider. The staff are friendly, helpful with nothing being too much trouble to them. They not only look after my Wife but extend their care and love to the whole family
How likely would you be to recommend Castle Dene? Extremely Likely
There are currently no Care Home Idol entrants who have performed at Castle Dene