Brookfield Care Home

High Street, Lazenby, Middlesbrough TS6 8DX

Brookfield Care Home is family owned business situated in Lazenby and offers long term, short term and respite care for the elderly. They specialise in EMI residential care and offer care for the elderly with learning disabilities.

The physical care offered is accompanied by a commitment to always finding the time for each of the clients, ensuring that the quality of their lives is the best that it can be, and that their emotional, as well as their physical well-being, is cared for with skill and empathy.

The company continually strives to improve the organization through regular meetings with residents and their families; they do not expect to just meet but far exceed resident’s expectations when it comes to customer service & support.

Qualified staff giving 24-hour care are on hand to assist residents in maintaining the life they would like to lead, adapting as their needs change.
All staff are trained to at least a National Diploma Level 2 Qualification in Health & Social Care.

Residents have the choice to take part in regular social activities in the company of friends in a welcoming atmosphere. There is a varied activities programme as well as organised trips in their own company mini-bus.

Brookfield offers person-centered care, personal key workers, specialist nurse visits, chiropody services, dentist and optician visits, hairdressing services, housekeeping, full laundry service, activities programmes, deaf aware and dementia aware.

Group: S S L Healthcare Ltd

Person in charge: Annmarie Hanratty (Manager)

Local Authority / Social Services: Redcar and Cleveland Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability

Single Rooms: 30

Facilities & Services: Day Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Brookfield Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.5 (maximum of 10) for Brookfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Brookfield Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.87 for Brookfield Care Home is calculated as follows: ( (20 Excellents x 5) + (3 Goods x 4) ) ÷ 23 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.583 Points relating to the number of positive Reviews for Brookfield Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 2 Reviews ÷ 6 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 Brookfield Care Home has a Review Score of 8.5 (8.453) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brookfield Care Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brookfield Care Home

  • Daughter of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1

Friendly caring staff taking care of each resident and caring for their needs individually.
The management and staff are so good with communication for residents and family members. All questions and queries are dealt with promptly and if a solution is not reached the same day it is always followed up and dealt with as quickly as possible.

How likely would you be to recommend Brookfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My mother and I were looking for some respite care or my nana who was diagnosed with terminal cancer. We both went to the care home to look around and the manager gave us a tour. The manager explained to us about the home and about the care and support that will be delivered. The information was useful.
Whilst at the home we observed the staff interacting with the people and we saw laughter/banter between everyone in the lounge. People appeared happy and well cared for. The home was clean and didn't have any foul smells.
Prior to going into Brookfield, we had visited three other homes and Brookfield was by far the best.
The family and I were very reluctant to use a care home due to everything you see on the news and social media, however, my views have changed and would recommend anyone to go check this home out. Unfortunately, my nan had deteriorated and required nursing care which Brookfield did not cater for so we took Nan home to care for as a family.

How likely would you be to recommend Brookfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

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