The Hollies

447 Norton Road, Norton, Stockton-on-Tees TS20 2QQ
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8.0 6 Reviews
  • The Hollies, Stockton-on-Tees
Rated 'Outstanding' in care (September 2019), The Hollies Care Home is a small loving independent family run care home, passionate in providing excellent person-centred residential care to 18 residents, specialising in mental health. Located in the Norton Town Centre, the Hollies has dedicated caring staff to attend to all the needs with all the amenities one may need on their doorstep.

Staff at Hollies believe strongly in the mission statement outlining their commitment to providing excellent care. All staff believe that people need to feel content and secure- physically, mentally, socially, emotionally and spiritually.

Residents have a choice of a number of downstairs lounges, an internal garden and town centre location and access to local travel. The home cooks a varied menu providing fresh, nutritional and exciting food.

Please call to find out more as staff would love to show you around their home which has an excellent reputation.
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Care Provided by The Hollies

Primary Care Categories

  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 19 Service Users

Other Care Provided

  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Vorg Hollies Ltd

Person in Charge

  • Peter Johnson (Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • There are no restrictions on visiting, however, in respect of their service users, the home do ask that if visiting in the evening or at night time, please phone ahead

Parking

  • Parking is available on site

The Hollies Reviews (6)

8.0

The Hollies has a Review Score of 8.0 (8.013) out of 10, based on 1 reviews in the last 2 years.
Over all time The Hollies has 6 reviews.

Overall Experience
  • 6
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Reviewer Connection to The Hollies
  • 3
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Total of 6, showing 1-6
Review from Jacqueline F (Sister of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can confirm that the care my brother has had has been second to none. He has had a very difficult year health wise and has been to A and E numerous times .This made him very difficult to manage with his complex needs . His care has been amazing across all levels of staff at the Hollies. If this
was a test then they passed with flying colours. They went above and beyond my expectations and kept me informed at all times. My brother has been in care all his adult life and this last year has been the best care ever in my opinion with staff who really do understand his special needs . Cannot speak highly enough of them all.
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Review from Lorraine F (Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have loved mixing with all the residents and the staff, they have made me so welcome here. Nothing is any trouble for them, the staff are lovely here, all of them.
Reply from Vivek Gupta, Director at The Hollies
Thank you, Lorraine. We are always delighted when our service does what it is supposed to and meets with positive satisfaction. We are most pleased you took the time to let us know your views. Kind…read more
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Review from Rachel P (Sister of Resident) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has lived at the Hollies for many years. The team there are fantastic! The care my brother get is first class. The team have an amazing, caring attitude towards all the residents. They go above and beyond to help everyone to live as normal a life as possible. They adapt to each one of the
residents' needs. They keep us updated and let us know, if and when he needs us, as we now live out of the area. The team leader is excellent with a can-do attitude and leads by example. There is always a warm, homely feeling whenever we go to visit. They handled COVID restrictions amazingly and did a wonderful job during a stressful time. My brother has lived in many other homes in the past but never settled anywhere, until he came here. They understand him and his needs. I can't praise this team enough. Thank you for helping and looking after my brother.
Reply from Dr Vivek Gupta, Director at The Hollies
Thank you so much for your kind words and heartfelt review of The Hollies which means the world to all the staff at the home, during the difficult times of covid. We are so grateful to hear about the…read more
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Review from E C (Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am enjoying my time here. The residents and staff are nice and supportive. The food is lovely and the bedrooms are nice. The only downside being the rooms are not ensuite. I feel safe here and overall, I am happy here.
Reply from Dr Vivek Gupta, Director at The Hollies
Thank you so much for your kind words and heartfelt review of Hollies which means the world to all the staff at the home, during the difficult times of covid. We are working hard to continue improving…read more
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Review from Pamela A (Sister of Resident) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Hollies residential home is a welcoming, friendly care home. The staff are very good and treat me, as a visitor, very well. My sister has lived here over 25 years and I have no complaints at all about the care that she receives.
Reply from Dr Vivek Gupta, Director at The Hollies
Dear Pamela, Thank you so much for your lovely kind review of The Hollies. We are so glad to hear about the positive experience you have had with The Hollies. The staff have done an amazing job during…read more
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Review from Graeme H (Brother of Resident) published on 4 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident at the Hollies for approximately 20 years, during this time I’ve visited him on a regular basis. What I have found over this period of time is that the staff are very professional, caring, friendly and approachable. The staff are very skilled at supporting my brother and
myself, always available to have time with him when he is feeling a little low in himself and needs somebody to chat with. My brother, with his illness, would find it difficult to live a normal, everyday life and would be isolated outside of the Hollies. Within the Hollies, he is well provided for, nice healthy food, own room and a laundry service, but most of all people to communicate and interact with. My brother treats these people as familiar and the Hollies as his home. I can’t praise the staff enough for the care and friendliness they have shown to my brother and the other residents.
Reply from Dr Vivek Gupta, Director at The Hollies
Dear Graeme, Thank you so much for your review regarding the Hollies. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to…read more
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Current Review Score: 8.0 (8.013)

Overview of Review Score

The Review Score of 8.0 (8.013) out of 10 for The Hollies is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for The Hollies is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.263 Points relating to the number of positive Reviews for The Hollies is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8. 1 Positive Reviews ÷ 3.8 = 0.263
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Peter

Peter Johnson

Job Title: Registered Manager Joined: 2025

Hello, I’m Peter, the Registered Manager at The Hollies


I have worked in health and social care for the last 15 years, working from Support Worker level all the way up to Assistant Director at an award winning care home specialising in enduring mental health conditions.


I am excited to be a part of the Caring and Leading group where I can continue to use my knowledge and expertise to help vulnerable adults with mental health difficulties be who they want to be in a safe and positive environment. My focus is on creating person-centered care plans that promote independence, well-being, and personal growth.


I am dedicated to fostering a culture of continuous improvement and open communication. I believe in the power of collaborative feedback and am committed to ensuring our residents receive the highest standard of care

Frequently Asked Questions about The Hollies

What types of Care is The Hollies registered for?

Learning Disability / Autism, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Hollies have?

There are 19 Single Rooms.

What are the Facilities & Services at The Hollies?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hollies to the centre of Stockton-on-Tees?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hollies to verify any information. View our terms and conditions. The Hollies has an Enhanced Service - more info.