I feel safe here and overall, I am happy here.E C(Resident / Service User)
I feel safe here and overall, I am happy here.E C(Resident / Service User)
Rated 'Outstanding' in care (September 2019), The Hollies Care Home is a small loving independent family run care home, passionate in providing excellent person-centred residential care to 18 residents, specialising in mental health. Located in the Norton Town Centre, the Hollies has dedicated caring staff to attend to all the needs with all the amenities one may need on their doorstep.
Staff at Hollies believe strongly in the mission statement outlining...
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The Hollies has a Review Score of 8.5 (8.526) out of 10, based on 2 reviews in the last 2 years.
Over all time The Hollies has 7 reviews.
This place is amazing. I have no faults it is all good. The staff are wonderful. They have helped me with activities that I am interested in, I have made some great pancakes and cookies!
I would recommend the Hollies to everyone.
Thank you so much, for your wonderful review and kind words about The Hollies. We are delighted to hear how happy you are and that you feel so well supported by our team.
Its especially lovely to hear how much you have enjoyed getting involved in activities that interest you those pancakes and...
I can confirm that the care my brother has had has been second to none. He has had a very difficult year health wise and has been to A and E numerous times .This made him very difficult to manage with his complex needs . His care has been amazing across all levels of staff at the Hollies. If this was a test then they passed with flying colours. They went above and beyond my expectations and kept me informed at all times. My brother has been in care all his adult life and this last year has been the best care ever in my opinion with staff who really do understand his special needs . Cannot speak highly enough of them all.
Thank you so much for your kind words and review of the Hollies. It means the world to the whole team who work so hard every day at the Hollies. We are so pleased to hear the team went above and beyond expectations and that your brother received the best care.
I have loved mixing with all the residents and the staff, they have made me so welcome here. Nothing is any trouble for them, the staff are lovely here, all of them.
Thank you, Lorraine. We are always delighted when our service does what it is supposed to and meets with positive satisfaction. We are most pleased you took the time to let us know your views. Kind regards, Paul.
My brother has lived at the Hollies for many years. The team there are fantastic! The care my brother get is first class. The team have an amazing, caring attitude towards all the residents. They go above and beyond to help everyone to live as normal a life as possible. They adapt to each one of the residents' needs. They keep us updated and let us know, if and when he needs us, as we now live out of the area. The team leader is excellent with a can-do attitude and leads by example. There is always a warm, homely feeling whenever we go to visit. They handled COVID restrictions amazingly and did a wonderful job during a stressful time. My brother has lived in many other homes in the past but never settled anywhere, until he came here. They understand him and his needs. I can't praise this team enough. Thank you for helping and looking after my brother.
Thank you so much for your kind words and heartfelt review of The Hollies which means the world to all the staff at the home, during the difficult times of covid. We are so grateful to hear about the fantastic care your brother has received and your positive words about the team. I will ensure your kind words are passed on to all staff.
I am enjoying my time here. The residents and staff are nice and supportive. The food is lovely and the bedrooms are nice. The only downside being the rooms are not ensuite. I feel safe here and overall, I am happy here.
Thank you so much for your kind words and heartfelt review of Hollies which means the world to all the staff at the home, during the difficult times of covid. We are working hard to continue improving the service and are grateful for your feedback. Kind regards.
The Hollies residential home is a welcoming, friendly care home. The staff are very good and treat me, as a visitor, very well. My sister has lived here over 25 years and I have no complaints at all about the care that she receives.
Dear Pamela, Thank you so much for your lovely kind review of The Hollies. We are so glad to hear about the positive experience you have had with The Hollies. The staff have done an amazing job during the challenges of Covid and your review means the world to everyone at The Hollies. Thank you again for your kind words.
My brother has been a resident at the Hollies for approximately 20 years, during this time I’ve visited him on a regular basis. What I have found over this period of time is that the staff are very professional, caring, friendly and approachable. The staff are very skilled at supporting my brother and myself, always available to have time with him when he is feeling a little low in himself and needs somebody to chat with. My brother, with his illness, would find it difficult to live a normal, everyday life and would be isolated outside of the Hollies. Within the Hollies, he is well provided for, nice healthy food, own room and a laundry service, but most of all people to communicate and interact with. My brother treats these people as familiar and the Hollies as his home. I can’t praise the staff enough for the care and friendliness they have shown to my brother and the other residents.
Dear Graeme, Thank you so much for your review regarding the Hollies. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff. Kind Regards.
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Hello, I’m Peter, the Registered Manager at The Hollies
I have worked in health and social care for the last 15 years, working from Support Worker level all the way up to Assistant Director at an award winning care home specialising in enduring mental health conditions.
I am excited to be a part of the Caring and Leading group where I can continue to use my knowledge and expertise to help vulnerable adults with mental health difficulties be who they want to be in a safe and positive environment. My focus is on creating person-centered care plans that promote independence, well-being, and personal growth.
I am dedicated to fostering a culture of continuous improvement and open communication. I believe in the power of collaborative feedback and am committed to ensuring our residents receive the highest standard of care
Learning Disability / Autism, Mental Health Condition, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
There are 19 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
1.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hollies to verify any information. View our terms and conditions. The Hollies has an Enhanced Service -more info.