Care Homes Owned by Caring and Leading Group

My Mum has been here for over six years. We've had huge ups and downs with her health and is presently on end of life care. We live down in the south east so we have needed to feel that she is well cared for and safe. I would highly recommend Southwoods.

Easier to use television. Food alright. Staff all very nice and helpful. Room very nice. Bed cloths slippery, pillows good. One week stay for respite was o.k.

Top class team with a top class management.

I highly recommend! my father has dementia but settled in immediately when we had to make the sad decision as we could no longer look after him ourselves safely. From the day I wandered in here adhock august bank holiday last year with no warning i was welcomed by the wonderful Mickey who gave me a tour, chatted and reassured me, her care and warmth was not at all what I expected within a care home! I Instantly knew this was the place for my father a home from home! Manager Helen secured him a space of which I am most grateful which is now permanent. It certainly was the best decision made. All of the staff nurses reception entertainers caterers housekeeper handyman all are incredible feel like family THANK YOU

An excellent team and every team needs an excellent skipper and in you have one of the best.

Both he and the family have been made to feel very welcome. Feels more like his own home. It we have any concerns, very few, they are dealt with immediately and with kindness and professionalism. As a family, we are happy in the knowledge that he is safe and well cared for.

I cannot thank the staff enoogh for the care and compassion they have shown us both over the years.

I cannot praise Amanda and her team at Abiden enough for the exceptional care they provide. From the moment we walked in, the atmosphere felt warm, inviting, and truly homely. The staff are incredibly dedicated, compassionate, and professional, always treating my sister with dignity and kindness. She has settled in wonderfully and enjoys the varied daily activities, which have made a positive difference in her wellbeing. The food is good and the facilities are always kept impeccably clean. As a family we feel reassured knowing she is in such safe, caring hands. Abiden is truly a home from home.

I am just so grateful for everything you do, Thank you doesn't seem enough.

I currently live at Margaret House because of my physical disability and mental health issues. I am the youngest resident at Margaret House. The majority of the residents are elderly, but not all. Margaret House provides care and support for all ages (25+). The atmosphere at Margaret House is very friendly and jovial. The staff are kind, caring and professional. Staff are available 24/7. I am very independent but a member of staff will assist me out in the community if required because of my mobility issues. Margaret House is a lovely home and from my own personal experience is highly recommended.

My very dear friend has now been a resident at Talbot House for three years. She is extremely happy, healthy and content there. This, as I have said before, is due to the brilliant care and support shown to her and all the other residents. The Talbot House team are excellent and provide a fantastic home life for them all. I call it a home as that is what it is for the residents it is their home. The regular festivities, shows and singers all play a great part. Some kind of activity takes place every day keeping them entertained. I get a wonderful and very happy feeling every time I walk through the door. I have been shown around the newly completed extension which is a very welcome addition to Talbot House. The fact that they have been shortlisted for another award speaks for itself. Well done Talbot House team and a big thank you.

Home is in a good location. Staff are very friendly and helpful. Any accidents by residents are quickly resolved. Any concerns are addressed and dealt with. Working in these environments is often challenging but staff are up to the task. Well done !

Quality of food is outstanding, with careful attention paid to individual likes, dislikes, and dietary needs. Meals are clearly prepared with care, and residents are supported to enjoy food as a meaningful event.

I have an excellent rapport with the home's manager, deputy manager and lead nurse. Starting in the new year I would like to have a one on one meeting monthly with the home's management to review my wife's ongoing care. In an ideal world I would like to see more carers on duty per shift but I am well aware of the nationwide problems of recruitment and retention in the care sector. I must make a special mention of the home's activities coordinator who organises excellent in house entertainment for residents. Finally a heartfelt thanks to the dedicated carers who look after my wife 24/7. I know she is not always easy!!

Excellent and friendly. Staff always there to help and keep residents entertained.

From entering the home to leaving, excellent. Caring and diligent staff who put residents' welfare at the top of the list. Very friendly and approachable. I couldn't wish for a better place for my sister to live. A big, massive, heartfelt, thank you.

Marine Park is a great care home very well maintained staff are great nothing too much trouble always informed of everything that happening and the care to my mother-in-law is excellent.

Unfortunately my dad, Michael, passed away on 11th Nov. I wanted to just say that the staff could not have been any kinder or supportive during his time with them. They took excellent care of him. The hospital at home team also commented, when visiting dad that they were impressed with his care and lack of bedsores. (dad was bed bound in the end) I can't speak too highly of them. When going back to thank them it felt like coming home.

3) Clothes appear to disappear despite clear labels.

As a family we are over the moon with everything about Abiden, from the warm welcome and detailed information we received when looking around to the level of care mum receives. I cannot speak highly enough about Amanda and her team, they are attentive and caring and go above and beyond to ensure mum ( and all residents) are settled, happy and well looked after. To hear mum call it her home speaks volumes. She looks well and feels safe there. We cannot thank Abiden and all the amazing staff enough.