Talbot House

28/30 Talbot Street, Rugeley WS15 2EG
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9.9 38 Reviews
  • Talbot House, Rugeley
Talbot House Care Home is a loving t family run care home, passionate in providing excellent person-centred residential care for up to 25 residents. Talbot House is part of the Award Winning Caring and Leading Group (Winners Leaders in Care Awards 2024, Nominated Provider of the Year at Leaders in Care Awards 2025). Located walking distance from Rugeley Town centre, Talbot House has dedicated caring staff to attend to all the needs of the residents with all the amenities one may need on their doorstep.

Staff at Talbot believe strongly in the mission statement outlining their commitment to providing excellent care. All staff believe that people need to feel content, safe and secure - physically, mentally, socially, emotionally and spiritually.

Residents have a choice of a number of downstairs lounges, separate dining area, dedicated activities co-coordinator and a large and secure garden. The home has a secluded, recently redecorated, exclusive five bed top floor recess with own bathroom and hoist. The home also boasts a summer room which has been converted to a premium single overlooking the gardens which previously serviced as a double family room. The home cooks provide fresh, nutritional and exciting food.

Please call to find out more as staff would love to show you around their home which has an excellent reputation.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £999 – £1299
  • Self-Funded Residential Dementia Care: £999 – £1299
  • RESPITE Self-Funded Residential Care: £999 – £1299
  • RESPITE Self-Funded Residential Dementia Care: £999 – £1299

Fees are based on a range of factors including both the rooms and floor available considered in conjunction with the needs/preferences of the person making the enquiry or requiring the care and the given or probable diagnosis

These prices are only a guideline, please contact Talbot House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Grov Ltd

Person in charge

  • Daniel Feneysey (Manager)

Local Authority / Social Services

Admission Criteria

  • We accept local authority funding alongside private fee payers. we also have some large rooms available as shared for partners
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (0)

Visiting

  • There are no restrictions on visiting, however, the home do request understanding is shown if visiting in the evening or at night due to the needs and age of some of the residents

Parking

  • Parking is available on site.

Talbot House Reviews (38)

9.9

Talbot House has a Review Score of 9.9 (9.887) out of 10, based on 17 reviews in the last 2 years.
Over all time Talbot House has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Talbot House
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Total of 38, showing 1-20
Review from Lisa Q (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, caring, lovely care home all the staff are wonderfull + caring.
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Review from J M (Friend of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Another wonderful year has gone by at Talbot House for my very dear friend. This is due to the love, care, support and devotion given to her by every member of staff. The staff all work together making a terrific home and providing a super life for her and all the residents. Nothing is too much trouble
for them. Their food is always well-prepared and looks delicious. On my visits there I also note that everyhwrre is extremely clean. It is well decorated and the residents have a say in the decor. Regular social events and activities are held there, taking into account the need for gentle exercise, including singing and dancing. It is always a joy for me to go there and see all the happy, smiling faces - that speaks for itself. Again thank you Talbot House. Congratulations on your award.
Reply from Daniel Feneysey, Registered Manager at Talbot House

Thank you very much for you very kind review of Talbot House! We are all extremely pleased that you are having such a wonderful experience here at Talbot House! We all always look forward to your visits, not only the team here but also the other residents. We are overjoyed that you are happy with the cleanliness of the home. We like to include all of our lovely residents in as much decision making as possible as well as relatives and friends. Once again, thank you very much!

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Review from Michele T (Daughter of Resident) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family are very happy with Talbot House, we are so happy with the care given to our father, The staff are always approachable, laughing with the residents its like one big family.
All the staff, cooks, maintenance, cleaners, carers, management team are all exceptional and have the residents
best interests at heart.
Dad has Vascular dementia and some days he doesn't know who we are and can be a bit cheeky. but because he is comfortable and cared for, he is always smiling which is lovely to see.
I would recommend Talbot House care home in a heartbeat.
Reply from Daniel Feneysey, Registered Manager at Talbot House

Hello, thank you so much for your wonderful review! We are all so pleased that you are so happy with the care provided to your Dad and that you feel you feel the staff are always approachable. It is exactly our aim to ensure everyone feels welcomed here at Talbot House. Thank you once again for your very kind review! I will share this with the team of which they will be overjoyed!

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Review from Nicola D (Daughter of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the care given to Mum whilst at Talbot House. The staff are cheerful, caring and have time not only for mum but for friends and relative that visit. The home has a friendly and homely feel to it and I would have no hesitation in recommending it to anyone who has a family member
requiring residential care.
Reply from Daniel Feneysey, Registered Manager at Talbot House

Hello! Thank you so much for your kind review! It was a pleasure to be able to look after your Mum. You are always welcome here at Talbot House.

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Review from Tracy J (Daughter-in-law of Resident) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Love Talbot House Care Home. Staff are lovely and friendly, always chatting to you and the residents. Lovely and clean, the food is outstanding, if a resident fancies something different the chefs will go out of their way and provide it. I generally can't praise them enough. It's a pleasure to go there
and visit. Good job to everyone who works there.
Reply from Daniel Feneysey, Registered Manager at Talbot House

Thank you for your very kind review! We are overjoyed to hear that you and your relative are having such a positive experience here at Talbot House. I will share your feedback with the team. We will always do our best to accommodate any of our resident's wishes and will go the extra mile to make their wishes come true. You are always welcome here at Talbot House and we all look forward to your visits!

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Review from Christine H (Daughter of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Talbot House after a stay in hospital following a stroke. Mum was only with Talbot House for just over two weeks and in that time they cared for Mum and showed her compassion, empathy and dignity. They also cared for my sister and I during this upsetting time. All the staff went above and
beyond their remit and for that I would like to thank them from the bottom of my heart.
Reply from Daniel Feneysey, Registered Manager at Talbot House

Hello Christine, Thank you so much for your very kind review! It was our honour to have been able to care for your Mum. We are so happy that you feel that our team cared for your Mum with compassion, empathy and dignity. This is always our aim here at Talbot House. I will share your very kind feedback with the team of which they will be overjoyed with! You are always welcome here at Talbot House!

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Review from Valerie M (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent 3 and a half years living at Talbot House. When she first moved in we thought the home was very good, but since then it has continued to get even better! She loved her room and all the staff. She enjoyed the various BBQs and entertainment. After experience of other homes with my father-in-law,
Talbot House is first-class for care.
We found each and every one of the staff and the manager to be proactive, caring and considerate. Nothing has been too much trouble to make Mum happy. Thanks, once again, for all your care and love provided to Mum.
Reply from Daniel Feneysey, Registered Manager at Talbot House

Thank you so much for your very kind review! It was our pleasure to have been able to care for your Mum. We are all so glad that you and your Mum had such a good experience here at Talbot House! You are always welcome here at Talbot House and look forward to seeing you at our future events! I will be sure to share your comments with the team.

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Review from S M (Daughter of Resident) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum settled in quickly since moving in back in February and calls it her home. The staff are all very caring and nothing's too much. We take Mum out and about but she's always glad to get back to her home. Mum's always praising the amount of food she gets and the entertainment they provide. Staff will
always offer me a hot drink when I visit or even food if they are having a celebration. I couldn't wish for a better place for my mum to be. Well done to the manager and all his lovely staff.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot House

Thank you for your wonderful review. It is always so encouraging for our manager and his team to know that what they are doing is having the effects they hope to achieve - good care provided to happy residents and their families. I will ensure your review is passed on.

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Review from Angelina D (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely the most caring considerate staff, they were so kind to myself, family and Mum was so well taken care of, all staff knew her name, our names and the care they provided for Mum was beyond exceptional, the manager and the whole team were wonderful, so pleased Mum spent her last month or so
with such beautiful carers, thank you all, couldn't ask for any more from them.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot House

Thank you Angelina. I am delighted to receive your review and will ensure the manager and his team are rightly thanked and praised. We are so happy to learn of your experiences during your mom's EOL.

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Review from Liz B (Guardian of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the staff are so lovely. It is always lovely to be here at Talbot House and I have always been made to feel happy visiting knowing that my dear friend was so well looked after. He was happy at Talbot House and felt like this was his home. When he had to go to hospital, he always looked
forward to coming back. There are always lovely events going on in the home. I am very happy with Talbot House. I would recommend Talbot House, and I have recommended Talbot House.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot House

Thank you so much for your generous review. I will ensure the manager and team receive news of your kind praise. We are always pleased when we get unsolicited reviews and always learn from them.

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Review from E M (Daughter-in-law of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely, well-managed environment. My mother-in-law is well settled, relocated from hospital, well cared for and happy.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot House

Thank you for your kind comments. We are so pleased she is settled in so well and that you recognise the love and care on hand.

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Review from I A (Son of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum currently resides at Talbot. I feel content that she is settled and happy in a lovely environment.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot House

We are so grateful for your review. It is so important to us to know your Mum is settled and happy as it is validation for the manager and his team that the work they do is achieving our vision and hitting our mission.

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Review from Helen J (Friend of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All residents were clean and comfortable, which I believe to be the basics of good care, but this care home offers so much more than this, for popping to the shop to get the exact marmalade, or breakfast cereal one of the residents 'just fancied' that morning, to the residents and family/friends meeting
were the planning of the next events take place. I have seen Christmas parties, singers attending the home, and Birthdays, making every day a little different and some days very special. Residents join in when celebrating, and family and friends are encouraged to pop in or stay for tea and cake anytime they wish, but the staff are the beating heart of this care home giving all they care to make every day special with care, compassion and commitment to each resident, providing dignity in the care they deliver. Happy Staff, happy residents, but this behaviour, joy and kindness is modelled by the home's leader, Matron, a wonderful example of compassion and care delivery, great work Talbot House!
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot House

Thank you so much for the glowing review. We are very proud of the work the manager and his team are undertaking and we watch with great encouragement and admiration the wonderful changes and innovations the manager is leading. Our team will be greatly encouraged by your fulsome comments. Paul

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Review from Susan P (Daughter of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Last week, Talbot House arranged a singalong/singer for the residents/friends and family of residents. It was a most enjoyable time, with tea and homemade cakes. The staff were really good at getting residents etc. involved and joining in. My mum has been there for two months and has settled well.
The
staff are professional, friendly and kind.
The home has a lovely feel about it, which is why it was our first choice. The staff are friendly and caring.
The food is lovely, my mum is enjoying her meals.
Reply from Dr Vivek Gupta, CEO at Caring and Leading Group at Talbot House

Dear Susan,
I am so glad to hear about the enjoyable, positive experience you had at Talbot House. The whole team work extremely hard to do the best for our residents and it brings us such joy to read such reviews. We are glad she is enjoying the meals and enjoying her stay at the home. I will ensure your words are passed on to the team.

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Review from Linda T (Daughter of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here at Talbot House for a year now. Her health has improved dramatically since she has been at Talbot House. Whenever I visit, I am always greeted with a cheerful happy smile. All staff are so friendly making me tea as well as the residents. If I have any concerns the office door is always
open, and the manager is always approachable and solves any concerns at the time. Mum has an excellent rapport with all of the staff. Mum can be very particular at times however her needs are always catered for. Mum is included in activities and also in charge of laying the tables as well as being included in the fire marshal training in the home.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot House

Thank you for your kind review, Linda. I am delighted to learn that your mum is so well catered for at our Talbot House Care Home. It is delightful to read about her 'job' within the home and her 'training' Great credit to our manager and team who think 'outside the box' in their care delivery. We will ensure all staff learn of your review and continued satisfaction with our offering.

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Review from V W (Sister of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I enter always have a good greeting and everyone seems very happy. Everyone is well looked after I am so happy my sister is here and very happy. Keep up the good work. I had a lovely afternoon tea in the gardens not long ago. Thank you.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot House

Thank you very much for your review. We are so pleased to learn you are happy with our service and delighted you feel your sister is in the right place and that our team value you and your attendance too. We love that you enjoyed an afternoon tea in our gardens. Your review will be shared with or manager and his team and will make their day!

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Review from K S (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely homely atmosphere, and the staff and residents seem happy and cheerful. My mother was well cared for during her stay and told me how nice everyone had been to her. I have every confidence in Talbot House and have no concerns whatsoever about any further stays my mother will have.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot House

Thank you very much for the review and lovely compliments for our team and our services. We always ensure compliments and complaints are received by our team. It is always so much appreciated when these are compliments and they do boost our manager's and teams' morale and add to their commitment.

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Review from Karen K (Daughter of Resident) published on 16 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom is always clean and happy. Her room is lovely, light and airy. There's always a nice quiet atmosphere about Talbot House. The staff are hard-working, nothing is too much trouble and there for the family when you have a question. It's lovely to see my mom's face light up with a smile when I visit.
Definitely the best home my mom has been in.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot House

Thank you, Karen, we are always delighted when our services live up to their mission. We will alert our manager and staff team of your kind comments and we are delighted to be the 'best home your mom has been in'.
Director and Nominated Individual.

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Review from S W (Son of Resident) published on 4 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received respite care at Talbot House in June 2023 and experienced a positive and enjoyable stay at the home. Upon arrival the staff made my mother welcome, introducing her to various residents and carers. The check-in process was smooth and handled professionally and all my questions were
answered clearly.
During her week at Talbot House, my mother enjoyed the various activities organised and she was very complimentary about the food! Given her stay coincided with nice weather in Staffordshire, my mother loved the fact that she was able to spend time in the lovely garden, something she had not experienced for a long time.
Her care needs were met with dignity and gentleness and the staff were always attentive. My interactions with the team at Talbot House were always friendly, considerate and helpful - I cannot speak highly enough of them.
Overall, the care was of a high quality and I would have no hesitation in using Talbot House again if required.
Reply from Dr Vivek Gupta, Director at Talbot House

Thank you so much for your kind words and heartfelt review of Talbot House, which means the world to all the staff at the home. We are working hard to continue improving the service and are grateful for your feedback. We will ensure your kind words are passed on to the whole staff team.

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Review from Victoria K (Granddaughter of Resident) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Talbot House management and staff are very welcoming and ensure that my nana is well looked over. I can see that there are constant improvements going on within the home and the new decoration is looking beautiful, I can’t wait to see it completed throughout the home!
My nan is happy at Talbot House
and the staff ensures she is always well looked after.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot House

Thank you for your kind comments. It is always wonderful for our team to know their hard work and dedication are appreciated. We are continuing to invest in the home and its environment and look forward very shortly to opening up our large, secure gardens again as the weather turns warmer. Paul

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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Talbot House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.887 for Talbot House is calculated as follows: ( (184 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 203 Ratings = 4.887
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Talbot House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Daniel

Daniel Feneysey

Job Title: Manager Joined: 2023

My name is Daniel (Dan) Feneysey, I started out in care as a care assistant and worked my way through various roles and climbed the ranks to the position of CQC Registered Manager.


I have been fortunate to have progressed onto managing a range of different services over 5 counties. I have a unique insight and first-hand knowledge of all roles so I can understand and empathise with the team. I am an experienced Manager who is very passionate about the standard of the service that we are providing to the people who are living with us. Since becoming the CQC Registered Manager for Talbot House I have been very lucky to be part of a growing home and with supporting the home to move forward with the support of the lovely people who use the service.


There are many reasons on why I love working at Talbot House, to name a few, the Residents and staff are wonderful, and it is such a pleasure to be able to support people to live well. Another reason is the support that we receive from the Directors, anything we need is provided for to ensure the continuous improvement in the home and for the comfort of the Residents. I am proud to be part of the team here at Talbot House and am very excited to see what the future has in store for Talbot House!

Frequently Asked Questions about Talbot House

What types of Care is Talbot House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Talbot House have?

There are 22 Single Rooms.

What are the Facilities & Services at Talbot House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Talbot House to the centre of Rugeley?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

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