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Care Home Owned by Caring and Leading Group in North Yorkshire

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Caring and Leading Group in North Yorkshire

Only the locations & reviews in North Yorkshire for Caring and Leading Group are showing below.

View the details of all 7 locations (with 191 reviews) owned by Caring and Leading Group

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Caring and Leading Group Locations in North Yorkshire (1)

 - Browse 1 Care Home owned by Caring and Leading Group in North Yorkshire
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Southwoods Nursing Home
28 Thirsk Road, Northallerton DL6 1PH 
9.5 45 reviews
Southwoods Nursing Home, Northallerton, North Yorkshire
"Southwoods care homes comes with my highest recommendation! My father was most lucky to be given a place here after I popped in when…"   Read all 45 reviews
  • from £1,400 / week
  • 38 Rooms
Location Type Care Home

Southwoods is a loving family run care home part of the Award Winning Caring and Leading Group (Winners at the Leaders in Care Awards 2024, Nominated for Provider of the Year at Leaders in Care ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Caring and Leading Group Reviews in North Yorkshire (45)

9.2

Caring and Leading Group has a Group Review Score of 9.2 (9.170) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Caring and Leading Group must have a Review Score.

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Review of

Southwoods Nursing Home

from Paul F (Husband of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have an excellent rapport with the home's manager, deputy manager and lead nurse. Starting in the new year I would like to have a one on one meeting monthly with the home's management to review my wife's ongoing care. In an ideal world I would like to see more carers on duty per shift but I am well
aware of the nationwide problems of recruitment and retention in the care sector. I must make a special mention of the home's activities coordinator who organises excellent in house entertainment for residents. Finally a heartfelt thanks to the dedicated carers who look after my wife 24/7. I know she is not always easy!!
Reply from Daniel Cleough, Group Operations Director at Southwoods Nursing HomeThank you so much for taking the time to share your thoughts about your wife's care at Southwoods Care Home. Your kind words about our manager, deputy manager, lead nurse, and especially our activities coordinator and dedicated care team mean a great deal to us. They work incredibly hard to create a safe, engaging, and supportive environment for every resident, and feedback like yours truly encourages them.
We're really pleased to hear that you feel comfortable raising ideas and working closely with us. Your suggestion for regular one-to-one meetings is very welcome, and we look forward to continuing those conversations in the new year to ensure your wife's care remains fully aligned with her needs.
We also appreciate your understanding of the wider staffing challenges in the care sector. Despite these national pressures, our team remains fully recruited, and we are continually committed to delivering compassionate, person-centred care around the clock.
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Review of

Southwoods Nursing Home

from Helen C (Daughter of Resident) published on 6 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Southwoods care homes comes with my highest recommendation!
My father was most lucky to be given a place here after I popped in when passing to be greeted by the most wonderfully friendly staff. My father has settled amazingly with the comfort and warmth of the incredible staff here! One hopes to care
for one's loved ones but when this becomes too difficult Southwoods is the ultimate place, home from home. The care given here is second to none. No matter what time of day or night staff are always happy as are the residents.
I would like to take this opportunity to show my appreciation and thank all the staff!
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing HomeDear Helen

Thank you so much for your 5 star review of Southwoods. Reading your review brings such joy to our hearts. It means the world to us that you have described the team as incredible- and that Southwoods is the ultimate place. We could not ask for a better review and this means so much to the whole team- who work so hard day in and day out to look after our residents.

Thank you for taking the time to do this review and we will ensure your kind words are passed onto the whole team
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Review of

Southwoods Nursing Home

from Vanessa S (Daughter of Resident) published on 2 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately my dad, Michael, passed away on 11th Nov. I wanted to just say that the staff could not have been any kinder or supportive during his time with them. They took excellent care of him. The hospital at home team also commented, when visiting dad that they were impressed with his care and
lack of bedsores. (dad was bed bound in the end) I can't speak too highly of them. When going back to thank them it felt like coming home.
Reply from Daniel Cleough, Group Operations Director at Southwoods Nursing HomeThank you so much for taking the time to share these kind words at such a difficult time for you and your family. We are truly sorry for your loss and send our heartfelt condolences.

It means a great deal to the whole team to know that Michael felt supported and well cared for during his time with us. Your comments about the kindness of the staff, the standard of his care, and the feedback from the hospital-at-home team are deeply appreciated. Ensuring comfort, dignity and compassion is at the heart of everything we do.

We are also touched that returning to the home felt like coming home to you. Your gratitude and trust mean more than we can say, and we will make sure your message is shared with all the staff who supported Michael.

Thank you again for your thoughtful review. We wish you and your family strength and comfort in the days ahead.
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Review of

Southwoods Nursing Home

from V R (Relative of Resident) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
1) Visited relative small room with poor access to toilet. Has commode in room which takes up large space. Relative used commode and staff were told needed emptying 11:30am. It took until further visits 4pm and 6:30pm before emptied despite telling staff.
2) Staff response is variable some seem to
care and empathy others not.
3) Clothes appear to disappear despite clear labels.
Reply from Daniel Cleough, Group Operations Director at Southwoods Nursing HomeThank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience and appreciate you bringing these concerns to our attention.

We understand how important timely personal care is, and we are looking into the delay you described regarding the commode. This is not the standard we aim to provide. We will also be reviewing staff communication and consistency to ensure every member of our team offers the same level of care and empathy at all times.

Regarding clothing, we know how frustrating it can be when items go missing. We have clear procedures in place for labelling and laundry, and we will be reviewing these to make sure they are being followed correctly.

We have spoken with the family recently and have arranged a meeting in the coming weeks so we can discuss their concerns in more detail and work together on any improvements needed."
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Review of

Southwoods Nursing Home

from M C (Granddaughter of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely care home this place has a real welcoming warm feeling which all of us family feel so happy to know our grandad is in. The staff are very kind people who care a lot about the people they care for.
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing HomeThank you so much for your wonderful review. We are truly grateful for your kind words. It means a great deal to our whole team to know that your grandad feels happy and settled, and that your family feels reassured. Our staff work very hard to create a warm, welcoming environment where every resident is cared for with dignity, compassion and respect, so feedback like this really encourages us.
Thank you again for taking the time to share your experience.
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Review of

Southwoods Nursing Home

from A M (Friend of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had the privilege of being closely involved with Southwoods Nursing Home and have always been impressed by the high standard of care provided to the residents. The entire teamfrom nurses and carers to management and housekeeping work with genuine compassion, professionalism, and dedication.


The

atmosphere within the home is warm, friendly, and welcoming. Residents are treated with dignity and respect, and their individual needs are always prioritised. The staff go above and beyond to ensure that everyone feels comfortable, supported, and valued.


The management team maintain excellent communication with families, ensuring transparency and trust. Activities are well-planned and meaningful, helping residents stay active and socially engaged. The home is always clean, well maintained, and has a lovely homely environment.


Southwoods truly embodies what high-quality nursing care should be-safe, caring, and person-centred. I would highly recommend Southwoods Nursing Home to anyone.

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Review of

Southwoods Nursing Home

from Rachael E (Niece of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Yesterday I made a visit to my uncle at Southwoods and have to say that the standard of service/care from the whole team went way beyond my expectations. My parents and I were made to feel so welcome from the moment we pulled up, and they allowed us to visit and enjoy our time there too. This place
is filled with beautiful, kind, devoted people who treat the residents like their own family, and we came away knowing that our loved one is in the best place to care for his needs. If you question where to put your loved one -then you don't have to have any reservations are Southwood!
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing HomeWow! Thank you so much for your lovely review, which has made us feel so happy to read. Your comment "devoted people who treat the residents like their own family" is exactly what our mission statement strives to achieve. I will ensure your kind words are passed on to the whole team!
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Review of

Southwoods Nursing Home

from A P (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a welcoming and friendly place, Mum has had amazing care. The staff have all made good relationships with her and made her feel comfortable. All staff welcoming making an effort to get to know me and keeping me informed of things happening with mum. Nurses amazing through ups and downs of Mum's
stay there, so many ambulances! Very supportive through EOL care. Mum sadly passed away there and I've since been in to thank the staff personally, as I felt they deserved more than a card/gift.
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing HomeThank you so much for your heartfelt review. It brings us great joy to know that we were able to support your mum and family during a very difficult period. We are so grateful for your kind words. It really means the world to the whole team who work so hard at the home. Thank you
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Review of

Southwoods Nursing Home

from Graham D (Son of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved into a twin room at Southwoods just before Christmas. As soon as the staff realised that mum and dad still held hands to go to sleep, they made arrangements to fix the beds together! This is just one example of how the staff get to know and personalise their care for the habits and
personalities of their guests.
And make no mistake, the carers act as hosts and make sure that the residents can treat Southwoods as a real home.
The care was wonderful and the carers made mum and dad comfortable until the end.
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing HomeThank you so much for your lovely review which means the world to the whole team. We are really happy to hear about the special arrangement made for your parents and that you you felt Southwoods to be a "real home" which is our core aim. I will ensure your kind words are passed onto the whole team
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Review of

Southwoods Nursing Home

from L H (Daughter-in-law of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's lovely to see such an improvement in my mother-in-law.
She has improved physically and mentally since being a resident at Southwood Care Home.
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing HomeThank you so much for the lovely review- it means the world to us to hear that your mother in law has improved whilst being in our care- it means so much to all the team members working so hard every day
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Review of

Southwoods Nursing Home

from Nicholas H (Son of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in the home since January. Since been here she has come on leaps and bounds and made a few friends that she sits with in the lounge. The staff are all very helpful and friendly. She is very happy with the choice and standard of the food. In mum's words there's nothing to complain about.
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing HomeThank you so much for your lovely review. It means the world to the whole team and we are happy to hear that your mum is very happy in the home and very happy with the choice and standard of food. I will ensure your kind words are passed onto the whole team
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Review of

Southwoods Nursing Home

from Michael B (Nephew of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had my auntie in here for , unfortunately, a very short time due to her ongoing health situation. Southwoods were able to accommodate her at very short notice which was hugely helpful. The staff, in all roles, were always friendly, helpful and professional. Immensely grateful to the staff and administration
of this home for their care and professionalism.
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing HomeThank you so much for your kind words which means so much to the whole team. We are so glad to hear that the team were friendly, helpful and professional and that we could provide your auntie a fantastic service and care. I will ensure your kind words are passed onto the whole team
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Review of

Southwoods Nursing Home

from N C (Daughter of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was offered a place in Southwoods Nursing Home on short notice after his discharge from the hospital because the deputy manager and admin staff were incredibly helpful and worked to get him a room as soon as possible. The nurses and carers have been welcoming, compassionate, and friendly people
who have always been a pleasure to talk to when visiting my father. They help to brighten this dark time for my family, with my father's dementia progressing rapidly. The staff listens to any concerns we may have and works to ensure my father is as comfortable as possible. They even managed to get my father to take part in activities such as arranging flowers which he wouldn't usually do.
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing HomeThank you so much for your kind words. It means so much to us and the whole team that you have the nurses and carers welcoming, compassionate and friendly and helped "brighten" the dark times. It really means the world to everyone in the home and its so heart warming to hear.
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Review of

Southwoods Nursing Home

from Tim H (Son of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Generally it is a good place to be, a friendly atmosphere, good food and nice staff.


The room is OK, but a little old fashioned.


Visiting very flexible, especially for those travelling.


Mum is very settled and comfortable here and has made a few new friends.

Reply from Dr Vivek Gupta, CEO at Southwoods Nursing HomeThank you for your kind review and we are so glad to read your mum has settled and made new friends. Thank you for your feedback regarding the rooms- The home is going through continuous refurbishment and we are upgrading our bedrooms as well as communal spaces and our residents are more than welcome to personalise their room. We will ensure your kind words are passed onto all the team
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Review of

Southwoods Nursing Home

from Martin L (Son of Resident) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Happy with the care my father receives, everyone tries hard and he seems comfortable as he can be !I know most people now and I feel OK visiting the room is light and airy and the room is nice and warm,
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing HomeThank you so much for your lovely review. It really means the world to the whole staff team recieving such positive feedback
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Review of

Southwoods Nursing Home

from Sharon R (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was transferred from the Hospital to Southwoods Nursing Home for EOL Nursing care. The Carers at Southwoods were all professional, caring, respectful, and compassionate in their care for my Father. Thank you Southwoods.
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing HomeThank you so much for your kind review- we are so glad to hear you found the team professional, caring and compassionate. We will ensure the team are aware of your kind words- it means alot to everyone involved
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Review of

Southwoods Nursing Home

from G L (Son of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my mum became a resident, she seems settled and has put on weight. Any issues with her health and well-being that have arisen have been handled well. The amount of activities offered is very good and staff ensure residents feel included when activities are taking place.
Reply from Vivek Gupta, Director at Southwoods Nursing HomeThank you so much for your lovely review. It means the world to the whole team and company to hear such positive feedback. We are very pleased to hear about the positive feedback regarding the activities and all issues have been handled well.
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Review of

Southwoods Nursing Home

from Andy S (Son of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum moved in on the 13th October the care she has received has been first class, she feels save,secure and we have no concerns.
I have been made very welcome from all the staff nothing has been to much trouble. Thank You for the care you are giving to my mum.
Reply from Dr Vivek Gupta, CEO at Caring and Leading Group at Southwoods Nursing HomeThank you so much for your lovely review- it means the world to the whole team and Il ensure you words are passed on
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Review of

Southwoods Nursing Home

from David D (Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I/we can't express enough the kindness I/we see when visiting. The home is changing and improving as the months go on. The staff are so happy, they greet us as friends, we're made to feel welcome and most of all we're given the comfort of good care. The home just seems to go from strength to strength
and it's a pleasure to see. The activities ladies, all we can say is wow, they make every effort to bring as much joy to a person's life. Our dear friend has been in care settings for some time now and by far this is the most assured we have ever felt. Thank you to everyone, you do your home every justice.
Reply from Paul Smith, Director of Care, Quality and Operations at Southwoods Nursing HomeDavid, thank you so much for your very kind review. It is wonderful to hear that you consider our service improving and changing and that it's all for the better. Everything we do is for the improvement of the service and designed to support great quality of life for those who live with us and their loved ones and friends. The registered manager and his team will be delighted to receive and read your comments.
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Review of

Southwoods Nursing Home

from Sandie D (Next of Kin) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My next of kin has been at South Woods for four years now she is very happy, not so long ago she was in hospital and she just wanted to go 'home' back to Southwoods. She can not do anything for herself, the staff are all friendly and supportive to her and me.
The food is wonderful, they do a Christmas
dinner on Christmas Day for the residents and family so we can spend Christmas together, they always celebrate birthdays with cake and afternoon tea for all. They arrange raffles and anything made from raffles etc go to residents' fund so they can have good outings and entertainment. I don’t think my next of kin would still be with us if not for the caring loveliest staff.
We thank you very much.
Reply from Dr Vivek Gupta, CEO at Caring and Leading Group at Southwoods Nursing HomeDear Sandie,
Thank you so much for a beautiful review. We note with great admiration and pride your comments "I don’t think my next of kin would still be with us if not for the caring loveliest staff". The hardworking staff at the home could not receive better praise. We are most grateful to you for this feedback.
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