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Care Home Owned by Caring and Leading Group in Staffordshire

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Caring and Leading Group in Staffordshire

Only the locations & reviews in Staffordshire for Caring and Leading Group are showing below.

View the details of all 7 locations (with 191 reviews) owned by Caring and Leading Group

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Caring and Leading Group Locations in Staffordshire (1)

 - Browse 1 Care Home owned by Caring and Leading Group in Staffordshire
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Talbot House
28/30 Talbot Street, Rugeley WS15 2EG 
9.7 39 reviews
Talbot House, Rugeley, Staffordshire
"I cannot speak highly enough about the care my father receives in this care home.Dad has been here for over 18 months after moving from…"   Read all 39 reviews
  • from £999 / week
  • 25 Rooms
Location Type Care Home

Talbot House Care Home is a loving t family run care home, passionate in providing excellent person-centred residential care for up to 25 residents. Talbot House is part of the Award Winning Caring ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Caring and Leading Group Reviews in Staffordshire (39)

9.2

Caring and Leading Group has a Group Review Score of 9.2 (9.170) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Caring and Leading Group must have a Review Score.

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Review of

Talbot House

from Michele T (Daughter of Resident) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough about the care my father receives in this care home.Dad has been here for over 18 months after moving from another care home. All the staff are compassionate and go above and beyond to ensure his comfort, dignity and wellbeing. The staff are highly professional and always
treat us with kindness and keep us informed and involved with all aspects of dad's care. The home itself is always clean and smelling fresh and welcoming, there is entertainment and everyone is welcomed to join in.
I am just so grateful for everything you do, Thank you doesn't seem enough.
Reply from Daniel Cleough, Group Operations Director at Talbot HouseThank you so much for sharing such a thoughtful and heartfelt review. It means a great deal to our whole team. We are delighted to hear that your father feels comfortable, respected, and well cared for, and that you and your family feel supported and involved throughout his time with us.
Our staff take great pride in creating a warm, welcoming environment where dignity, kindness, and genuine connection come first. Knowing that this has made a positive difference to your fathers wellbeing is incredibly rewarding.
We truly appreciate your kind words and your trust in us. It is a privilege to care for your dad, and we will continue to do everything we can to ensure he feels safe, valued, and at home.
Thank you again for taking the time to share your experience.
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Review of

Talbot House

from Jennifer M (Friend of Resident) published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My very dear friend has now been a resident at Talbot House for three years. She is extremely happy, healthy and content there. This, as I have said before, is due to the brilliant care and support shown to her and all the other residents. The Talbot House team are excellent and provide a fantastic
home life for them all. I call it a home as that is what it is for the residents it is their home. The regular festivities, shows and singers all play a great part. Some kind of activity takes place every day keeping them entertained. I get a wonderful and very happy feeling every time I walk through the door. I have been shown around the newly completed extension which is a very welcome addition to Talbot House. The fact that they have been shortlisted for another award speaks for itself. Well done Talbot House team and a big thank you.
Reply from Dr Vivek Gupta, CEO at Talbot HouseThank you so much for your kind and thoughtful words. It truly means a lot to the whole team at Talbot House.
We are delighted to hear that your friend is happy, healthy and feels at home with us - that is exactly what we strive to achieve every single day. Our team work incredibly hard to create a safe, caring and engaging environment, so it's wonderful to see that reflected in your experience.
We're especially pleased that you've noticed the activities, atmosphere and our recent extension - we're always looking for ways to improve and enhance life for our residents.
Thank you again for your support and for taking the time to share your feedback. It genuinely motivates our team to continue delivering the highest standards of care.
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Review of

Talbot House

from Helen J (Friend of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home provides an exceptionally high standard of care within a genuinely warm and welcoming environment. There is a strong family feel, where residents are known as individuals and treated with dignity, kindness, and respect. Staff are consistently attentive, compassionate, and responsive,
nothing is ever too much trouble, and care is delivered with patience and genuine warmth.
The home offers a rich and varied programme of activities, ensuring residents remain socially engaged and included. Seasonal celebrations such as Halloween & Christmas, along with national and significant events including royal weddings, are thoughtfully planned and inclusive, involving residents, families, and friends alike. These occasions foster a strong sense of community and belonging.
Quality of food is outstanding, with careful attention paid to individual likes, dislikes, and dietary needs. Meals are clearly prepared with care, and residents are supported to enjoy food as a meaningful event.
Reply from Daniel Cleough, Group Operations Director at Talbot HouseThank you so much for your wonderful review. It means a great deal to our whole team. We are delighted that you feel the home provides a warm, welcoming, and family-centred environment, as this is exactly what we strive for every day. Your kind words about the dignity, kindness, and respect shown by our staff are truly appreciated and will be shared with the whole team. We're also pleased that our activities, celebrations, and community events have made a positive impact, as creating meaningful moments is an important part of life here. It's lovely to hear your comments about the quality of our food and the care taken to meet individual preferences. Thank you again for taking the time to share your experience - your feedback means so much to us all.
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Review of

Talbot House

from Susan P (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident of Talbot House for almost two years. During this time she had numerous health issues which were well dealt with. The home is very professional, staff are also caring + respectful. My mum could be a handful at times. She struggled with losing her home and independence. The home
involve as many residents as possible in the events etc. The food is good. I can't praise the home enough for their care of my mum. Especially towards the end.
Reply from Dr Vivek Gupta, CEO at Talbot HouseDear Susan
Thank you so much for taking the time to do this review. It means the world to the whole team about the positive experience you had at Talbot House
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Review of

Talbot House

from Lisa Q (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, caring, lovely care home all the staff are wonderfull + caring.
Reply from Vivek Gupta, Director at Talbot HouseDear Lisa
Thank you so much for the lovely review- it means the world to the whole team to read that you find the home, "excellent", caring and lovely.
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Review of

Talbot House

from Nicola D (Daughter of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the care given to Mum whilst at Talbot House. The staff are cheerful, caring and have time not only for mum but for friends and relative that visit. The home has a friendly and homely feel to it and I would have no hesitation in recommending it to anyone who has a family member
requiring residential care.
Reply from Daniel Feneysey, Registered Manager at Talbot HouseHello! Thank you so much for your kind review! It was a pleasure to be able to look after your Mum. You are always welcome here at Talbot House.
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Review of

Talbot House

from Tracy J (Daughter-in-law of Resident) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Love Talbot House Care Home. Staff are lovely and friendly, always chatting to you and the residents. Lovely and clean, the food is outstanding, if a resident fancies something different the chefs will go out of their way and provide it. I generally can't praise them enough. It's a pleasure to go there
and visit. Good job to everyone who works there.
Reply from Daniel Feneysey, Registered Manager at Talbot HouseThank you for your very kind review! We are overjoyed to hear that you and your relative are having such a positive experience here at Talbot House. I will share your feedback with the team. We will always do our best to accommodate any of our resident's wishes and will go the extra mile to make their wishes come true. You are always welcome here at Talbot House and we all look forward to your visits!
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Review of

Talbot House

from Christine H (Daughter of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Talbot House after a stay in hospital following a stroke. Mum was only with Talbot House for just over two weeks and in that time they cared for Mum and showed her compassion, empathy and dignity. They also cared for my sister and I during this upsetting time. All the staff went above and
beyond their remit and for that I would like to thank them from the bottom of my heart.
Reply from Daniel Feneysey, Registered Manager at Talbot HouseHello Christine, Thank you so much for your very kind review! It was our honour to have been able to care for your Mum. We are so happy that you feel that our team cared for your Mum with compassion, empathy and dignity. This is always our aim here at Talbot House. I will share your very kind feedback with the team of which they will be overjoyed with! You are always welcome here at Talbot House!
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Review of

Talbot House

from Valerie M (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent 3 and a half years living at Talbot House. When she first moved in we thought the home was very good, but since then it has continued to get even better! She loved her room and all the staff. She enjoyed the various BBQs and entertainment. After experience of other homes with my father-in-law,
Talbot House is first-class for care.
We found each and every one of the staff and the manager to be proactive, caring and considerate. Nothing has been too much trouble to make Mum happy. Thanks, once again, for all your care and love provided to Mum.
Reply from Daniel Feneysey, Registered Manager at Talbot HouseThank you so much for your very kind review! It was our pleasure to have been able to care for your Mum. We are all so glad that you and your Mum had such a good experience here at Talbot House! You are always welcome here at Talbot House and look forward to seeing you at our future events! I will be sure to share your comments with the team.
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Review of

Talbot House

from S M (Daughter of Resident) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum settled in quickly since moving in back in February and calls it her home. The staff are all very caring and nothing's too much. We take Mum out and about but she's always glad to get back to her home. Mum's always praising the amount of food she gets and the entertainment they provide. Staff will
always offer me a hot drink when I visit or even food if they are having a celebration. I couldn't wish for a better place for my mum to be. Well done to the manager and all his lovely staff.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot HouseThank you for your wonderful review. It is always so encouraging for our manager and his team to know that what they are doing is having the effects they hope to achieve - good care provided to happy residents and their families. I will ensure your review is passed on.
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Review of

Talbot House

from Angelina D (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely the most caring considerate staff, they were so kind to myself, family and Mum was so well taken care of, all staff knew her name, our names and the care they provided for Mum was beyond exceptional, the manager and the whole team were wonderful, so pleased Mum spent her last month or so
with such beautiful carers, thank you all, couldn't ask for any more from them.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot HouseThank you Angelina. I am delighted to receive your review and will ensure the manager and his team are rightly thanked and praised. We are so happy to learn of your experiences during your mom's EOL.
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Review of

Talbot House

from Liz B (Guardian of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the staff are so lovely. It is always lovely to be here at Talbot House and I have always been made to feel happy visiting knowing that my dear friend was so well looked after. He was happy at Talbot House and felt like this was his home. When he had to go to hospital, he always looked
forward to coming back. There are always lovely events going on in the home. I am very happy with Talbot House. I would recommend Talbot House, and I have recommended Talbot House.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot HouseThank you so much for your generous review. I will ensure the manager and team receive news of your kind praise. We are always pleased when we get unsolicited reviews and always learn from them.
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Review of

Talbot House

from E M (Daughter-in-law of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely, well-managed environment. My mother-in-law is well settled, relocated from hospital, well cared for and happy.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot HouseThank you for your kind comments. We are so pleased she is settled in so well and that you recognise the love and care on hand.
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Review of

Talbot House

from I A (Son of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum currently resides at Talbot. I feel content that she is settled and happy in a lovely environment.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot HouseWe are so grateful for your review. It is so important to us to know your Mum is settled and happy as it is validation for the manager and his team that the work they do is achieving our vision and hitting our mission.
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Review of

Talbot House

from Susan P (Daughter of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Last week, Talbot House arranged a singalong/singer for the residents/friends and family of residents. It was a most enjoyable time, with tea and homemade cakes. The staff were really good at getting residents etc. involved and joining in. My mum has been there for two months and has settled well.
The
staff are professional, friendly and kind.
The home has a lovely feel about it, which is why it was our first choice. The staff are friendly and caring.
The food is lovely, my mum is enjoying her meals.
Reply from Dr Vivek Gupta, CEO at Caring and Leading Group at Talbot HouseDear Susan,
I am so glad to hear about the enjoyable, positive experience you had at Talbot House. The whole team work extremely hard to do the best for our residents and it brings us such joy to read such reviews. We are glad she is enjoying the meals and enjoying her stay at the home. I will ensure your words are passed on to the team.
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Review of

Talbot House

from Linda T (Daughter of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here at Talbot House for a year now. Her health has improved dramatically since she has been at Talbot House. Whenever I visit, I am always greeted with a cheerful happy smile. All staff are so friendly making me tea as well as the residents. If I have any concerns the office door is always
open, and the manager is always approachable and solves any concerns at the time. Mum has an excellent rapport with all of the staff. Mum can be very particular at times however her needs are always catered for. Mum is included in activities and also in charge of laying the tables as well as being included in the fire marshal training in the home.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot HouseThank you for your kind review, Linda. I am delighted to learn that your mum is so well catered for at our Talbot House Care Home. It is delightful to read about her 'job' within the home and her 'training' Great credit to our manager and team who think 'outside the box' in their care delivery. We will ensure all staff learn of your review and continued satisfaction with our offering.
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Review of

Talbot House

from V W (Sister of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I enter always have a good greeting and everyone seems very happy. Everyone is well looked after I am so happy my sister is here and very happy. Keep up the good work. I had a lovely afternoon tea in the gardens not long ago. Thank you.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot HouseThank you very much for your review. We are so pleased to learn you are happy with our service and delighted you feel your sister is in the right place and that our team value you and your attendance too. We love that you enjoyed an afternoon tea in our gardens. Your review will be shared with or manager and his team and will make their day!
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Review of

Talbot House

from K S (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely homely atmosphere, and the staff and residents seem happy and cheerful. My mother was well cared for during her stay and told me how nice everyone had been to her. I have every confidence in Talbot House and have no concerns whatsoever about any further stays my mother will have.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot HouseThank you very much for the review and lovely compliments for our team and our services. We always ensure compliments and complaints are received by our team. It is always so much appreciated when these are compliments and they do boost our manager's and teams' morale and add to their commitment.
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Review of

Talbot House

from Karen K (Daughter of Resident) published on 16 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom is always clean and happy. Her room is lovely, light and airy. There's always a nice quiet atmosphere about Talbot House. The staff are hard-working, nothing is too much trouble and there for the family when you have a question. It's lovely to see my mom's face light up with a smile when I visit.
Definitely the best home my mom has been in.
Reply from Paul Smith, Director of Care, Quality and Operations at Talbot HouseThank you, Karen, we are always delighted when our services live up to their mission. We will alert our manager and staff team of your kind comments and we are delighted to be the 'best home your mom has been in'.
Director and Nominated Individual.
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Review of

Talbot House

from S W (Son of Resident) published on 4 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received respite care at Talbot House in June 2023 and experienced a positive and enjoyable stay at the home. Upon arrival the staff made my mother welcome, introducing her to various residents and carers. The check-in process was smooth and handled professionally and all my questions were
answered clearly.
During her week at Talbot House, my mother enjoyed the various activities organised and she was very complimentary about the food! Given her stay coincided with nice weather in Staffordshire, my mother loved the fact that she was able to spend time in the lovely garden, something she had not experienced for a long time.
Her care needs were met with dignity and gentleness and the staff were always attentive. My interactions with the team at Talbot House were always friendly, considerate and helpful - I cannot speak highly enough of them.
Overall, the care was of a high quality and I would have no hesitation in using Talbot House again if required.
Reply from Dr Vivek Gupta, Director at Talbot HouseThank you so much for your kind words and heartfelt review of Talbot House, which means the world to all the staff at the home. We are working hard to continue improving the service and are grateful for your feedback. We will ensure your kind words are passed on to the whole staff team.
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