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Care Home Owned by Caring and Leading Group in Cleveland & Teesside

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Caring and Leading Group in Cleveland & Teesside

Only the locations & reviews in Cleveland & Teesside for Caring and Leading Group are showing below.

View the details of all 7 locations (with 191 reviews) owned by Caring and Leading Group

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Caring and Leading Group Locations in Cleveland & Teesside (1)

 - Browse 1 Care Home owned by Caring and Leading Group in Cleveland & Teesside
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The Hollies
447 Norton Road, Norton, Stockton-on-Tees TS20 2QQ 
8.0 6 reviews
The Hollies, Stockton-on-Tees, Cleveland & Teesside
"I can confirm that the care my brother has had has been second to none. He has had a very difficult year health wise and has been to A and…"   Read all 6 reviews
  • 19 Rooms
Location Type Care Home

Rated 'Outstanding' in care (September 2019), The Hollies Care Home is a small loving independent family run care home, passionate in providing excellent person-centred residential care to 18 ... Read more

Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Learning Disability Care
  • Mental Health Care

Caring and Leading Group Reviews in Cleveland & Teesside (6)

9.2

Caring and Leading Group has a Group Review Score of 9.2 (9.170) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Caring and Leading Group must have a Review Score.

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Review of

The Hollies

from Jacqueline F (Sister of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can confirm that the care my brother has had has been second to none. He has had a very difficult year health wise and has been to A and E numerous times .This made him very difficult to manage with his complex needs . His care has been amazing across all levels of staff at the Hollies. If this
was a test then they passed with flying colours. They went above and beyond my expectations and kept me informed at all times. My brother has been in care all his adult life and this last year has been the best care ever in my opinion with staff who really do understand his special needs . Cannot speak highly enough of them all.
Reply from Dr Vivek Gupta, CEO at The HolliesDear Jacqueline
Thank you so much for your kind words and review of the Hollies. It means the world to the whole team who work so hard every day at the Hollies. We are so pleased to hear the team went above and beyond expectations and that your brother received the best care.
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Review of

The Hollies

from Lorraine F (Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have loved mixing with all the residents and the staff, they have made me so welcome here. Nothing is any trouble for them, the staff are lovely here, all of them.
Reply from Vivek Gupta, Director at The HolliesThank you, Lorraine. We are always delighted when our service does what it is supposed to and meets with positive satisfaction. We are most pleased you took the time to let us know your views. Kind regards, Paul.
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Review of

The Hollies

from Rachel P (Sister of Resident) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has lived at the Hollies for many years. The team there are fantastic! The care my brother get is first class. The team have an amazing, caring attitude towards all the residents. They go above and beyond to help everyone to live as normal a life as possible. They adapt to each one of the
residents' needs. They keep us updated and let us know, if and when he needs us, as we now live out of the area. The team leader is excellent with a can-do attitude and leads by example. There is always a warm, homely feeling whenever we go to visit. They handled COVID restrictions amazingly and did a wonderful job during a stressful time. My brother has lived in many other homes in the past but never settled anywhere, until he came here. They understand him and his needs. I can't praise this team enough. Thank you for helping and looking after my brother.
Reply from Dr Vivek Gupta, Director at The HolliesThank you so much for your kind words and heartfelt review of The Hollies which means the world to all the staff at the home, during the difficult times of covid. We are so grateful to hear about the fantastic care your brother has received and your positive words about the team. I will ensure your kind words are passed on to all staff.
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Review of

The Hollies

from E C (Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am enjoying my time here. The residents and staff are nice and supportive. The food is lovely and the bedrooms are nice. The only downside being the rooms are not ensuite. I feel safe here and overall, I am happy here.
Reply from Dr Vivek Gupta, Director at The HolliesThank you so much for your kind words and heartfelt review of Hollies which means the world to all the staff at the home, during the difficult times of covid. We are working hard to continue improving the service and are grateful for your feedback. Kind regards.
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Review of

The Hollies

from Pamela A (Sister of Resident) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Hollies residential home is a welcoming, friendly care home. The staff are very good and treat me, as a visitor, very well. My sister has lived here over 25 years and I have no complaints at all about the care that she receives.
Reply from Dr Vivek Gupta, Director at The HolliesDear Pamela, Thank you so much for your lovely kind review of The Hollies. We are so glad to hear about the positive experience you have had with The Hollies. The staff have done an amazing job during the challenges of Covid and your review means the world to everyone at The Hollies. Thank you again for your kind words.
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Review of

The Hollies

from Graeme H (Brother of Resident) published on 4 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident at the Hollies for approximately 20 years, during this time I’ve visited him on a regular basis. What I have found over this period of time is that the staff are very professional, caring, friendly and approachable. The staff are very skilled at supporting my brother and
myself, always available to have time with him when he is feeling a little low in himself and needs somebody to chat with. My brother, with his illness, would find it difficult to live a normal, everyday life and would be isolated outside of the Hollies. Within the Hollies, he is well provided for, nice healthy food, own room and a laundry service, but most of all people to communicate and interact with. My brother treats these people as familiar and the Hollies as his home. I can’t praise the staff enough for the care and friendliness they have shown to my brother and the other residents.
Reply from Dr Vivek Gupta, Director at The HolliesDear Graeme, Thank you so much for your review regarding the Hollies. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff. Kind Regards.
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