Southwoods Nursing Home

28 Thirsk Road, Northallerton DL6 1PH
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9.7 40 Reviews
  • Southwoods Nursing Home, Northallerton
Southwoods is a loving family run care home part of the Award Winning Caring and Leading Group (Winners at the Leaders in Care Awards 2024, Nominated for Provider of the Year at Leaders in Care Awards 2025). The team are Southwoods are passionate in providing excellent person-centred residential and nursing care to up to 38 residents. Located a stones throw away from Northallerton Town Centre, Southwoods has dedicated caring staff to attend to all the needs of the residents with all the amenities one may need on their doorstep.

The team at Southwoods believe strongly in the mission statement outlining their commitment to providing excellent care. All staff believe that people need to feel content and secure- physically, mentally, socially, emotionally and spiritually.

Residents have a choice of upstairs and downstairs lounges, separate dining area, dedicated activities co-coordinator and home cooks providing fresh, nutritional and exciting food.

Staff would love to show you around this well-established home which has an excellent reputation.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1550
  • Self-Funded Residential Dementia Care: £1400 – £1550
  • Self-Funded Nursing Care: £1400 – £1550
  • Self-Funded Nursing Dementia Care: £1400 – £1550

Fees are calculated by assessed need added to the general hotel costs (food, laundry etc) On assessment an individual fee will be calculated for you

These prices are only a guideline, please contact Southwoods Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Vorg Ltd

Person in charge

  • Helen Lewis (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • Please call the home to arrange a visit

Parking

  • Free Parking available on-site

9.7

Southwoods Nursing Home has a Review Score of 9.7 (9.737) out of 10, based on 16 reviews in the last 2 years.
Over all time Southwoods Nursing Home has 40 reviews.

Overall Experience
  • 28
  • 11
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Date Published
  • 40
  • 9
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Reviewer Connection to Southwoods Nursing Home
  • 13
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  • 5
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  • 1
  • 1
  • 1
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Total of 40, showing 1-20
Review from Rachael E (Niece of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Yesterday I made a visit to my uncle at Southwoods and have to say that the standard of service/care from the whole team went way beyond my expectations. My parents and I were made to feel so welcome from the moment we pulled up, and they allowed us to visit and enjoy our time there too. This place
is filled with beautiful, kind, devoted people who treat the residents like their own family, and we came away knowing that our loved one is in the best place to care for his needs. If you question where to put your loved one -then you don't have to have any reservations are Southwood!
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing Home

Wow! Thank you so much for your lovely review, which has made us feel so happy to read. Your comment "devoted people who treat the residents like their own family" is exactly what our mission statement strives to achieve. I will ensure your kind words are passed on to the whole team!

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Review from A P (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a welcoming and friendly place, Mum has had amazing care. The staff have all made good relationships with her and made her feel comfortable. All staff welcoming making an effort to get to know me and keeping me informed of things happening with mum. Nurses amazing through ups and downs of Mum's
stay there, so many ambulances! Very supportive through EOL care. Mum sadly passed away there and I've since been in to thank the staff personally, as I felt they deserved more than a card/gift.
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing Home

Thank you so much for your heartfelt review. It brings us great joy to know that we were able to support your mum and family during a very difficult period. We are so grateful for your kind words. It really means the world to the whole team who work so hard at the home. Thank you

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Review from Vanessa S (Daughter of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival we were greeted with a very warm welcome. The staff went out of their way to reassure my mum that dad would be well looked after. We loved the atmosphere, very friendly. Dad settled in and we felt his room was very clean and well presented. We had been told by several people with relatives
already residents how lovely the staff were and everyone went above and beyond. Love the activities and facilities available. Dad informed me, so far he has enjoyed his meals!
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing Home

Thank you so much for your kind words and lovely review. We are so happy to hear you had a warm welcome and that you felt the room was clean and well presented, and that everyone went above and beyond. It means the world to the whole team, and I will ensure your kind words are passed on to the team. Thank you

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Review from Graham D (Son of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved into a twin room at Southwoods just before Christmas. As soon as the staff realised that mum and dad still held hands to go to sleep, they made arrangements to fix the beds together! This is just one example of how the staff get to know and personalise their care for the habits and
personalities of their guests.
And make no mistake, the carers act as hosts and make sure that the residents can treat Southwoods as a real home.
The care was wonderful and the carers made mum and dad comfortable until the end.
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing Home

Thank you so much for your lovely review which means the world to the whole team. We are really happy to hear about the special arrangement made for your parents and that you you felt Southwoods to be a "real home" which is our core aim. I will ensure your kind words are passed onto the whole team

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Review from L H (Daughter-in-law of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's lovely to see such an improvement in my mother-in-law.
She has improved physically and mentally since being a resident at Southwood Care Home.
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing Home

Thank you so much for the lovely review- it means the world to us to hear that your mother in law has improved whilst being in our care- it means so much to all the team members working so hard every day

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Review from Nicholas H (Son of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in the home since January. Since been here she has come on leaps and bounds and made a few friends that she sits with in the lounge. The staff are all very helpful and friendly. She is very happy with the choice and standard of the food. In mum's words there's nothing to complain about.
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing Home

Thank you so much for your lovely review. It means the world to the whole team and we are happy to hear that your mum is very happy in the home and very happy with the choice and standard of food. I will ensure your kind words are passed onto the whole team

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Review from Michael B (Nephew of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had my auntie in here for , unfortunately, a very short time due to her ongoing health situation. Southwoods were able to accommodate her at very short notice which was hugely helpful. The staff, in all roles, were always friendly, helpful and professional. Immensely grateful to the staff and administration
of this home for their care and professionalism.
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing Home

Thank you so much for your kind words which means so much to the whole team. We are so glad to hear that the team were friendly, helpful and professional and that we could provide your auntie a fantastic service and care. I will ensure your kind words are passed onto the whole team

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Review from N C (Daughter of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was offered a place in Southwoods Nursing Home on short notice after his discharge from the hospital because the deputy manager and admin staff were incredibly helpful and worked to get him a room as soon as possible. The nurses and carers have been welcoming, compassionate, and friendly people
who have always been a pleasure to talk to when visiting my father. They help to brighten this dark time for my family, with my father's dementia progressing rapidly. The staff listens to any concerns we may have and works to ensure my father is as comfortable as possible. They even managed to get my father to take part in activities such as arranging flowers which he wouldn't usually do.
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing Home

Thank you so much for your kind words. It means so much to us and the whole team that you have the nurses and carers welcoming, compassionate and friendly and helped "brighten" the dark times. It really means the world to everyone in the home and its so heart warming to hear.

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Review from Tim H (Son of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Generally it is a good place to be, a friendly atmosphere, good food and nice staff.


The room is OK, but a little old fashioned.


Visiting very flexible, especially for those travelling.


Mum is very settled and comfortable here and has made a few new friends.

Reply from Dr Vivek Gupta, CEO at Southwoods Nursing Home

Thank you for your kind review and we are so glad to read your mum has settled and made new friends. Thank you for your feedback regarding the rooms- The home is going through continuous refurbishment and we are upgrading our bedrooms as well as communal spaces and our residents are more than welcome to personalise their room. We will ensure your kind words are passed onto all the team

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Review from Martin L (Son of Resident) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Happy with the care my father receives, everyone tries hard and he seems comfortable as he can be !I know most people now and I feel OK visiting the room is light and airy and the room is nice and warm,
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing Home

Thank you so much for your lovely review. It really means the world to the whole staff team recieving such positive feedback

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Review from Sharon R (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was transferred from the Hospital to Southwoods Nursing Home for EOL Nursing care. The Carers at Southwoods were all professional, caring, respectful, and compassionate in their care for my Father. Thank you Southwoods.
Reply from Dr Vivek Gupta, CEO at Southwoods Nursing Home

Thank you so much for your kind review- we are so glad to hear you found the team professional, caring and compassionate. We will ensure the team are aware of your kind words- it means alot to everyone involved

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Review from G L (Son of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my mum became a resident, she seems settled and has put on weight. Any issues with her health and well-being that have arisen have been handled well. The amount of activities offered is very good and staff ensure residents feel included when activities are taking place.
Reply from Vivek Gupta, Director at Southwoods Nursing Home

Thank you so much for your lovely review. It means the world to the whole team and company to hear such positive feedback. We are very pleased to hear about the positive feedback regarding the activities and all issues have been handled well.

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Review from Andy S (Son of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum moved in on the 13th October the care she has received has been first class, she feels save,secure and we have no concerns.
I have been made very welcome from all the staff nothing has been to much trouble. Thank You for the care you are giving to my mum.
Reply from Dr Vivek Gupta, CEO at Caring and Leading Group at Southwoods Nursing Home

Thank you so much for your lovely review- it means the world to the whole team and Il ensure you words are passed on

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Review from David D (Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I/we can't express enough the kindness I/we see when visiting. The home is changing and improving as the months go on. The staff are so happy, they greet us as friends, we're made to feel welcome and most of all we're given the comfort of good care. The home just seems to go from strength to strength
and it's a pleasure to see. The activities ladies, all we can say is wow, they make every effort to bring as much joy to a person's life. Our dear friend has been in care settings for some time now and by far this is the most assured we have ever felt. Thank you to everyone, you do your home every justice.
Reply from Paul Smith, Director of Care, Quality and Operations at Southwoods Nursing Home

David, thank you so much for your very kind review. It is wonderful to hear that you consider our service improving and changing and that it's all for the better. Everything we do is for the improvement of the service and designed to support great quality of life for those who live with us and their loved ones and friends. The registered manager and his team will be delighted to receive and read your comments.

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Review from Sandie D (Next of Kin) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My next of kin has been at South Woods for four years now she is very happy, not so long ago she was in hospital and she just wanted to go 'home' back to Southwoods. She can not do anything for herself, the staff are all friendly and supportive to her and me.
The food is wonderful, they do a Christmas
dinner on Christmas Day for the residents and family so we can spend Christmas together, they always celebrate birthdays with cake and afternoon tea for all. They arrange raffles and anything made from raffles etc go to residents' fund so they can have good outings and entertainment. I don’t think my next of kin would still be with us if not for the caring loveliest staff.
We thank you very much.
Reply from Dr Vivek Gupta, CEO at Caring and Leading Group at Southwoods Nursing Home

Dear Sandie,
Thank you so much for a beautiful review. We note with great admiration and pride your comments "I don’t think my next of kin would still be with us if not for the caring loveliest staff". The hardworking staff at the home could not receive better praise. We are most grateful to you for this feedback.

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Review from Neville K (Son of Resident) published on 1 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All fine. Staff helpful and friendly. Mum seems settled in Southwoods, and cheerful.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Thank you so much for your kind words and heartfelt review of Southwoods, which means the world to all the staff at the home. We are working hard to continue improving the service and are grateful for your feedback. We will ensure your kind words are passed on to the whole staff team.

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Review from Carol M (Daughter of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Southwoods care home and staff have supported both Mum and our family with professionalism, compassion and kindness. The care is excellent, we make regular visits and it is lovely to hear the staff chatting with Mum whilst feeding her the meals. Excellent team. Thank you for your service.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Carol,
Thank you so much for your kind words and heartfelt review of Southwoods, which means the world to all the staff at the home. We note your feedback that you find the care is excellent. We are working hard to continue improving the service and are grateful for your feedback. We will ensure your kind words are passed on to the whole staff team.

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Review from T H (Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class nursing home - five stars. Excellent staff. Top class - spotless.
Thanks.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Thank you so much for your kind words and heartfelt review of Southwoods, which means the world to all the staff at the home. We are working hard to continue improving the service and are grateful for your feedback. We will ensure your kind words are passed on to the whole staff team.

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Review from Mark S (Son of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
During my mother's stay at Southwoods, I found the staff to be very friendly and helpful. Living 300 miles away, I could not visit very regularly. My daily contact by phone to speak with Mum was never a problem and the staff cheerfully took the phone to Mum so that I could have a conversation. If I
had any questions about Mum's welfare, eating habits or visitors she had had they were able to look at Mum's notes and let me know.
Not having to pre book a visit, I could turn up anytime and always found Mum's cleanliness to be extremely good.
The staff were very accommodating and cheerful.
Mum had daily visits from her friends in the area and not a single one raised any concern about Mum's care.
Thank you all for caring for Mum in what sadly turned out to be for only a short time.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Mark


Thank you so much for your kind words and heartfelt review of Southwoods - which means the world to all the staff at the home, during the difficult times of Covid. We are working hard to continue improving the service and are grateful for your feedback.


Kind Regards

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Review from Kevin P (Son of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was in Southwoods for just over a year. Right from the start, he was made very welcome by the staff. He passed away recently, but in the time spent at Southwoods, he had grown to love the staff, and likewise, the staff loved him. He didn't want to go into a home, but they made his last year
a happy one.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Kevin, I thank you so much for your kind words and heartfelt review of the love shown between the staff and your father. It really means the world to us to hear about the experience your father had. I will ensure your kind words are passed on to the staff.
Kind Regards.

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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Southwoods Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.737 for Southwoods Nursing Home is calculated as follows: ( (139 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 186 Ratings = 4.737
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southwoods Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (1)

Helen

Helen Lewis

Job Title: Manager Joined: 2024

'Hi, I'm Helen and am proud to be the General Manager of Southwoods Nursing Home.


I qualified as a Registered Nurse in 1983 and focussed my nursing career working for the NHS for almost 20 years before moving to the private sector.


My journey into care home management began in 2002 and have worked for a number of care providers, ranging from small independent companies to larger, well-known corporate ones.


I am committed to ensuring the delivery of person-centred quality care to older people. My particular passion is caring for people living with dementia and developing and maintaining a strong quality of life in our home.


Together with my team, we will work to ensure our residents receive the best care possible.

Frequently Asked Questions about Southwoods Nursing Home

What types of Care is Southwoods Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Southwoods Nursing Home have?

There are 32 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Southwoods Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Southwoods Nursing Home to the centre of Northallerton?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southwoods Nursing Home to verify any information. View our terms and conditions. Southwoods Nursing Home has an Enhanced Service - more info.