Southwoods

28 Thirsk Road, Northallerton DL6 1PH

Southwoods is a loving independent family run care home, passionate in providing excellent person-centered residential and nursing care to up to 38 residents. Located walking distance from Northallerton Town Centre, Southwoods has dedicated caring staff to attend to all the needs of the residents with all the amenities one may need on their doorstep.

Staff at Southwoods believe strongly in the mission statement outlining their commitment to providing excellent care. All staff believe that people need to feel content and secure- physically, mentally, socially, emotionally and spiritually.

Residents have a choice of upstairs and downstairs lounges, separate dining area, dedicated activities co-coordinator and home cooks providing fresh, nutritional and exciting food.

Staff would love to show you around this well-established home which has an excellent reputation.

Owner: Vorg Ltd

Person in charge: Pamela Jackson (Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 22

Shared Rooms: 8

Rooms with ensuite WC: 5

Facilities & Services: Palliative Care • Day Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Please call the home to arrange a visit

Parking:

Free Parking available on-site

Latest Care Quality Commission* Report on Southwoods: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Southwoods is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Southwoods in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.522 for Southwoods is calculated as follows: ( (42 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 69 Ratings = 4.522

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.789 Points relating to the number of positive Reviews for Southwoods is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7.6 Target = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Southwoods has a Review Score of 9.3 (9.311) from 6 Reviews


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Southwoods?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Southwoods

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My experience of this care provider is that I have every confidence in the provision made for the care of my mum - in fact, I could not fault it.

How likely would you be to recommend Southwoods? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

Dr Vivek Gupta, Director at Southwoods responded to this review on 10 May 2018:

Thank you so much for your lovely review. All the staff work extremely hard to provide excellent care and we are extremely happy to hear that you have every confidence in us. I will ensure your kind words are passed on to the staff.
Best wishes

I am mostly happy with the care my mother receives. The management and staff are friendly and helpful. Cleanliness is of a high standard, the only area I think could do with improving is the food. Not everyone has the same eating requirements and more could be done to accommodate, but on the whole, it's a good care home.

How likely would you be to recommend Southwoods? Likely

Overall Standard

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Average Rating:   3.6 out of 5

Management:- First class: Accessible to everybody anytime. They have a sense of humour which is nice to see in management. Caring staff, brilliant can't do enough for you. Courteous, treat you with dignity. Always have a smile on their faces and are always up for a bit of banter which breaks any ice between residents and staff. First class.

How likely would you be to recommend Southwoods? Extremely Likely

Overall Standard

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Average Rating:   4.7 out of 5

Dr Vivek Gupta, Director at Southwoods responded to this review on 03 May 2018:

Dear Joseph,

Thank you so much for your review. We are very grateful for your kind words. All the staff at Southwoods work really hard to ensure that everybody has a smile on their faces. No doubt, this review will put a smile on their faces! I will ensure your review is passed on to all the staff at Southwoods. Thanking you once again.

Best wishes

My husband has been in this nursing home since 11 January 2016 and I can't fault it. The staff are wonderful from the cleaners to management. They treat me with the same dignity that they give my dear husband who is 93 years. He is very happy and content. They are like an extended family to me, can't thank them enough.

How likely would you be to recommend Southwoods? Extremely Likely

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Average Rating:   4.9 out of 5

Dr Vivek Gupta, Director at Southwoods responded to this review on 03 May 2018:

Dear Betty,

Thank you so much for your lovely review. Your kind words mean so much to us and we are so glad that you see us as your extended family! We are very grateful for this and we look forward to continuing to support and provide excellent care to your husband.

Best wishes

My mother is in her 101st year and I find the care from all the staff to be exceptional in that they always have time for her needs and well being.

How likely would you be to recommend Southwoods? Extremely Likely

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Average Rating:   4.5 out of 5

Dr Vivek Gupta, Director at Southwoods responded to this review on 01 May 2018:

Dear Ian,

Thank you so much for your kind words. All the staff at Southwoods work extremely hard to deliver excellent care and I will ensure that your kinds words are passed onto them.

Best wishes.

I am very happy with both staff and management at Southwoods. They are caring, professional and enthusiastic in their jobs. I cannot really make comment on activities, because of my mother's situation. She neither wishes or has the capacity to join in. My brother attends to financial aspects of mother's care, so I have also not commented there.
The rooms, whilst satisfactory, are a little dated and could do with a little money spending on them. Otherwise, things are very good.

How likely would you be to recommend Southwoods? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Average Rating:   4.6 out of 5

Dr Vivek Gupta, Director at Southwoods responded to this review on 30 Apr 2018:

Dear Shirley,

Thank you very much for your kind review. All the staff at Southwoods work extremely hard to deliver excellent personalised care. We thank you for your comments as we are constantly looking for ways to improve and we will look into your suggestions. Your kind words are extremely appreciated and will be passed on to the staff.

Best Wishes

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