Southwoods Nursing Home

28 Thirsk Road, Northallerton DL6 1PH
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9.8 40 Reviews
  • Southwoods Nursing Home, Northallerton
Southwoods is a loving family run care home part of the Award Winning Caring and Leading Group (Winners at the Leaders in Care Awards 2024, Nominated for Provider of the Year at Leaders in Care Awards 2025). The team are Southwoods are passionate in providing excellent person-centred residential and nursing care to up to 38 residents. Located a stones throw away from Northallerton Town Centre, Southwoods has dedicated caring staff to attend to all the needs of the residents with all the amenities one may need on their doorstep.

The team at Southwoods believe strongly in the mission statement outlining their commitment to providing excellent care. All staff believe that people need to feel content and secure- physically, mentally, socially, emotionally and spiritually.

Residents have a choice of upstairs and downstairs lounges, separate dining area, dedicated activities co-coordinator and home cooks providing fresh, nutritional and exciting food.

Staff would love to show you around this well-established home which has an excellent reputation.
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Care Provided by Southwoods Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1550
  • Self-Funded Residential Dementia Care: £1400 – £1550
  • Self-Funded Nursing Care: £1400 – £1550
  • Self-Funded Nursing Dementia Care: £1400 – £1550

Fees are calculated by assessed need added to the general hotel costs (food, laundry etc) On assessment an individual fee will be calculated for you

These prices are only a guideline, please contact Southwoods Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Vorg Ltd

Person in Charge

  • Helen Lewis (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • Please call the home to arrange a visit

Parking

  • Free Parking available on-site

Southwoods Nursing Home Reviews (40)

9.8

Southwoods Nursing Home has a Review Score of 9.8 (9.773) out of 10, based on 15 reviews in the last 2 years.
Over all time Southwoods Nursing Home has 40 reviews.

Overall Experience
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Date Published
  • 40
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Reviewer Connection to Southwoods Nursing Home
  • 13
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  • 5
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Total of 40, showing 21-40
Review from Janet M (Niece of Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was admitted for end of life care directly from the hospital. She was immediately happier and eating hearty food provided by the home. She talked about each member of staff and how kind they all were. When we visited, we were warmly welcomed and shown where she was at that time (eg, in the dining
room or her bedroom). They were in regular contact giving us updates on her medical condition. Sadly, my aunt's illness meant that she deteriorated quickly, after only a month in the nursing home, but during that time, we were able to sit with her for as long as we wished, and the staff provided us frequently with refreshments, including freshly prepared food. Every member of staff - nurses, care assistants administrative and support staff - were so kind. Our family cannot thank them enough.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home
Dear Janet, thank you so much for your lovely and heartfelt review regarding Southwoods. I am particularly glad to hear about your experience of the food, the kindness and commitment of our staff. It…read more
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Review from A P (Son of Resident) published on 22 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my father has been a resident for a short while (6-months), the care and attention have been excellent. At 102, his physicality is failing, but his mind is still very sharp, so the banter between him and the staff, from the cleaners to top management, is very reassuring and makes his life at
the home acceptable to someone who's been an independent businessman most of his life.
Reply from Dr Gupta, Director at Southwoods Nursing Home
Dear Anthony, thank you so much for your lovely and heartfelt review regarding Southwoods. It is great to hear about the fantastic relationship your dad has with our staff. It really means the world…read more
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Review from Alex N (Son of Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After such a bad year due to Covid-19 for everyone. My mother was on end of life care in March 2020. All of the staff, nurses and carers fought hard for her life and gave her 24-hour care, love and attention. I know for sure they all saved my mothers life. My mother tells me every day how much she loves
me, but before I leave, tells me how much she loves all at Southwoods. It's a love that's true and spoken with love at age 92. Thank you isn't enough for all the love and care shown to my mother.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home
Dear Alex, thank you so much for your lovely and heartfelt review regarding Southwoods. It really means the world to all the staff, who have been working extremely hard during this difficult time. We…read more
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Review from June B (Wife of Resident) published on 3 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Southwoods for nearly six years. The care has been excellent, and have no complaints whatsoever.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home
Dear June,

Thank you so much for your review regarding Southwoods. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to…read more
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Review from Alan B (Husband of Resident) published on 3 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife entered Southwoods home is December 2019 and has received excellent treatment from the nursing staff and their assistants. The approach by management regarding the horrible virus is excellent and one which I fully support, although I look forward to the day when restrictions are lifted and I
am able to come in close contact with my wife again.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home
Dear Alan

Thank you so much for your review regarding Southwoods. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to…read more
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Review from Gordon L (Son of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
I really think that there are loads of things that need to be looked into at the home. Staff and training; staff need more understanding of the residents in the home and their needs, understanding of what residents can and can not do for themselves. For example, leaving tablets in a cup when that person
can't grip or hold things due to arthritis in the hands. Or knowing that the resident has also got a swallowing issue and could choke and the staff should have a little more time with the resident rather than rushing in... there is your dinner, tea, etc. then rush back out. Staff should check in more times on the resident, not leaving them alone for long periods of time. One member of the staff tells my mother she has to get out of bed to change her stoma and yet other members can do the job whilst in bed, that gives me the impression that the staff are not trained enough.
Reply from Dr Gupta, Director at Southwoods Nursing Home
Dear Gordon,
It is with regret that despite the best efforts of our manager, deputy manager and our provider trying to call you (to which you did not answer), you have made these false accusations…read more
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Review from A S (Son-in-law of Resident) published on 3 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law has been a resident for over six years, and during that time, the care provided has been exemplary. The care staff always go the extra mile to make sure that he is comfortable and that he has everything he needs. Even during this difficult time, it is clear that the staff have gone
above and beyond their usual duties to ensure his safety and well being. They all deserve the utmost praise and recommendation.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home
Dear Anthony, thank you so much for your review regarding Southwoods. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to…read more
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Review from R L (Resident) published on 19 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home
Dear Rita, thank you so much for your review regarding Southwoods. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to hear…read more
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Review from Dorothy A (Resident) published on 19 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are good and patient. They give me as much time to talk to me as they can. My needs are different from the other residents - company is what I need most.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home
Dear Dorothy, thank you so much for your lovely and kind words regarding Southwoods. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are…read more
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Review from Jill P (Daughter of Resident) published on 19 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
How likely are you to recommend is N/A as do not live locally.
Care staff are very caring and often seem to go the extra mile.
Social interaction by staff and activities coordinator could be improved as living in a care home is not just all about physical care.
Fixtures and fittings could be improved,
e.g. some carpets and furniture look past their best.
I have made the above comments on visits made over 11 months ago.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home
Dear Jill, thank you for your review and your constructive feedback. I understand it has been a little while since you have been able to see the home because of the pandemic. However, I would like to…read more
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Review from Andreea D (Relative of Resident) published on 16 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care. Lovely people, great food and a lovely place where I leave my loved one with no worries knowing that she will be looked after. Staff are always lovely and well prepared for any situation.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home
Dear Andreea, thank you so much for your lovely and kind words regarding Southwoods. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are…read more
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Review from Julie D (Daughter of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everybody at Southwoods nursing home was amazing with my mum. They really looked after her at the time she was there, cared for her even made sure she looked lovely every day with a nice scarf and a nice outfit. It was a real pleasure to have my mum there. Even to the end when mum was dying, they were
amazing with me, my brothers and the rest of my family. I can’t ever thank them enough for making the last two years of her life. They looked after her, every member of the staff cared, it was so nice to see mum so happy in there. I just can’t thank them enough. Thank you very much, Southwoods, from the bottom of my heart.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home
Dear Julie, thank you so much for your lovely and kind words regarding Southwoods. It really means the world to all the staff who have been working extremely hard during this difficult time. We are so…read more
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Review from Valerie L (Daughter of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has resided at Southwoods for almost a year now and her safety, comfort, health and wellbeing needs are continually being met and adjusted as necessary. The staff are kind, caring and extremely hard-working, and any concerns I have raised, have been promptly and efficiently addressed by the
extremely dedicated manageress. I wouldn't hesitate to recommend Southwoods for the care needs of your loved ones.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home
Hi Valerie, Thank you so much for your lovely and kind words regarding Southwoods. It really means the world to all the staff who have been working extremely hard during this difficult time. We are so…read more
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Review from Shirley F (Daughter of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would just like to say a big thank you to all the staff at Southwoods for taking such good care of my mother both before and during these difficult times. They have always cared for her extremely well, and have shown great compassion and kindness throughout - at times going above and beyond what one
would expect. I would also add that whilst I am sure they have been very busy during the pandemic, they have made the time to keep us, as family, in the loop as to any changes in my mam's health and well being. Thank you!
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home
Hi Shirley, Thank you so much for your lovely and kind words regarding Southwoods. It really means the world to all the staff who have been working extremely hard during this difficult time. We are so…read more
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Review from Ann B (Daughter of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been in Southwoods Nursing Home for nearly 14-years. She has been extremely well-cared for during this period of time. The staff are very caring and give their all. Management of the home during the pandemic has been outstanding.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home
Dear Ann,
Thank you for your kind and lovely words regarding Southwoods. We are so glad to hear your kind words and all the staff and management have been working extremely hard during difficult…read more
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Review from M H (Daughter of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am mostly happy with the care my mother receives. The management and staff are friendly and helpful. Cleanliness is of a high standard, the only area I think could do with improving is the food. Not everyone has the same eating requirements and more could be done to accommodate, but on the whole,
it's a good care home.
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Review from E H (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of this care provider is that I have every confidence in the provision made for the care of my mum - in fact, I could not fault it.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home
Thank you so much for your lovely review. All the staff work extremely hard to provide excellent care and we are extremely happy to hear that you have every confidence in us. I will ensure your kind…read more
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Review from Joseph W (Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management:- First class: Accessible to everybody anytime. They have a sense of humour which is nice to see in management. Caring staff, brilliant can't do enough for you. Courteous, treat you with dignity. Always have a smile on their faces and are always up for a bit of banter which breaks any ice
between residents and staff. First class.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home
Dear Joseph,

Thank you so much for your review. We are very grateful for your kind words. All the staff at Southwoods work really hard to ensure that everybody has a smile on their faces. No doubt,…read more
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Review from Betty L (Wife of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in this nursing home since 11 January 2016 and I can't fault it. The staff are wonderful from the cleaners to management. They treat me with the same dignity that they give my dear husband who is 93 years. He is very happy and content. They are like an extended family to me, can't
thank them enough.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home
Dear Betty,

Thank you so much for your lovely review. Your kind words mean so much to us and we are so glad that you see us as your extended family! We are very grateful for this and we look…read more
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Review from Ian P (Son of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is in her 101st year and I find the care from all the staff to be exceptional in that they always have time for her needs and well being.
Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home
Dear Ian,

Thank you so much for your kind words. All the staff at Southwoods work extremely hard to deliver excellent care and I will ensure that your kinds words are passed onto them.

Best…read more
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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Southwoods Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.773 for Southwoods Nursing Home is calculated as follows: ( (138 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 176 Ratings = 4.773
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southwoods Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Helen

Helen Lewis

Job Title: Manager Joined: 2024

'Hi, I'm Helen and am proud to be the General Manager of Southwoods Nursing Home.


I qualified as a Registered Nurse in 1983 and focussed my nursing career working for the NHS for almost 20 years before moving to the private sector.


My journey into care home management began in 2002 and have worked for a number of care providers, ranging from small independent companies to larger, well-known corporate ones.


I am committed to ensuring the delivery of person-centred quality care to older people. My particular passion is caring for people living with dementia and developing and maintaining a strong quality of life in our home.


Together with my team, we will work to ensure our residents receive the best care possible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southwoods Nursing Home to verify any information. View our terms and conditions. Southwoods Nursing Home has an Enhanced Service - more info.