Westwood Lodge

7 Bentinck Villas, Elswick, Newcastle upon Tyne NE4 6UR
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8.5 7 Reviews
  • Westwood Lodge, Newcastle upon Tyne
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Care Provided by Westwood Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1007
  • Self-Funded Residential Dementia Care: from £1375
  • Self-Funded Nursing Care: from £1007
  • Self-Funded Nursing Dementia Care: from £1375
  • RESPITE Self-Funded Residential Care: from £1007
  • RESPITE Self-Funded Residential Dementia Care: from £1375
  • RESPITE Self-Funded Nursing Care: from £1007
  • RESPITE Self-Funded Nursing Dementia Care: from £1375

These prices are only a guideline, please contact Westwood Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Westwood Lodge Ltd

Person in Charge

  • Tracey Dixon (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (44)

Visiting

  • Please call Westwood Lodge to arrange a visit.

Parking

  • Parking is available on-site

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Westwood Lodge Reviews (7)

8.5

Westwood Lodge has a Review Score of 8.5 (8.503) out of 10, based on 3 reviews in the last 2 years.
Over all time Westwood Lodge has 7 reviews.

Overall Experience
  • 5
  • 2
  • 0
  • 0
  • 0
Date Published
  • 7
  • 3
  • 3
  • 3
  • 4
Reviewer Connection to Westwood Lodge
  • 3
  • 2
  • 1
  • 1
Total of 7, showing 1-7
Review from P P (Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love living here. I like the staff, and I like the food. I like the staff when they take me out shopping. The staff are very kind and I want to stay here forever. I like the other people, and when we have music and dancing in the lounge. My room is lovely and the staff help me clean it
Reply from Dr Vivek Gupta, CEO at Westwood Lodge
Thank you so much for your 5-star review of the home. It means so much to the whole team at the home- we are so glad to hear that you love living at the home and the team help you to live an…read more
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Review from G W (Wife of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has resided at Westwood Lodge for 5 years now.
He has always received good care, he is now getting great care.
He now has a TV and radio in his room which he didn't have. He is having hair cuts regularly and his mood and appearance is a lot better. The staff have improved, the home has
improved and the general feels of the home is better.
Thanks to the new manager and l hope it continues.
Reply from Dr Vivek Gupta, CEO at Westwood Lodge
Thank you so much for your lovely and kind review which means the world to the whole team. We are so glad to hear that he is getting better and that you are happy with the care he is getting. I will…read more
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Review from H T (Sister of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident at Westwood Lodge for a couple of years. Since the new manager has taken over I have noticed the improvement. The staff are caring and considerate. My brother is well cared for and happy. I have noticed a difference in staff attitude and response to requests. The manager
has always been very receptive to input and communication has improved greatly. I feel that the manager is now focused on quality care and this is reassuring after the last 18 months
Reply from Dr Vivek Gupta, CEO at Westwood Lodge
Thank you for your kind words. It really means the world to the whole team. We are so glad to hear your brother is well cared for and happy. We will ensure your kind words are passed onto the whole…read more
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Review from Patrick M (Resident) published on 8 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the care I get. Staff are very understanding to me, especially the manager who is great and I can talk to him in private.
I feel safe now.
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Review from Lelia P (Sister of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been a resident at Westwood Lodge for a number of years and during that time has received excellent care especially as he has multiple health problems and at times can display challenging behaviour. Any concerns I have had regarding his health have received immediate attention and the
staff are friendly and helpful at all times.
Reply from Dr Vivek Gupta, Director at Westwood Lodge
Dear Lelia,

Thank you for your lovely review. Your kind words mean a lot to all the hardworking staff at Westwood who are dedicated to providing excellent personalised care.

Best Wishes.
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Review from Ron B (Brother of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very helpful, caring and considerate towards my sister and trusting in her care.
Reply from Dr Vivek Gupta, Director at Westwood Lodge
Dear Ron

Thank you for your kind words. I will ensure your lovely review is passed onto all the hardworking staff who are all passionate in providing excellent person-centred care.

Best wishes
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Review from Joanne H (Sister of Resident) published on 26 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was a resident in Westwood lodge until October 2016 until he, unfortunately, he passed away.
I could not fault the care he received from staff on the unit.
They kept us up to date with all his care and his needs.and when he had to go into hospital on more than 1 occasion they were very
supportive to us as a family.
The manager was lovely to us from the start and always made time to chat with us if need be.
There was 1 staff member in particular that my brother really liked, she always made time to come and chat with him and made sure he was comfortable.
Always offered coffee as soon as we went in.
Brilliant care.
Reply from Dr Vivek Gupta, Director at Westwood Lodge
Thank you for your kind words. The staff at Westwood Lodge work extremely hard to provide excellent care and I am glad to hear your brother had such a positive experience. I will ensure your kind…read more
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Current Review Score: 8.5 (8.503)

Overview of Review Score

The Review Score of 8.5 (8.503) out of 10 for Westwood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.912 for Westwood Lodge is calculated as follows: ( (31 Excellents x 5) + (3 Goods x 4) ) ÷ 34 Ratings = 4.912
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.591 Points relating to the number of positive Reviews for Westwood Lodge is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 3 Positive Reviews ÷ 8.8 = 0.341
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Dec 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Westwood Lodge

What types of Care is Westwood Lodge registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westwood Lodge have?

There are 44 Single Rooms.

What are the Facilities & Services at Westwood Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westwood Lodge to the centre of Newcastle upon Tyne?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westwood Lodge to verify any information. View our terms and conditions. Westwood Lodge has an Basic Service - more info.