76a Darlington Road, Hartburn, Stockton-on-Tees TS18 5ET
Group: S S L Healthcare Ltd
Person in charge: Nikki Brown (Manager)
Local Authority / Social Services: Stockton-on-Tees Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Admission Information: Ages 65+.
Single Rooms: 23
Shared Rooms: 3
Rooms with ensuite WC: 24
Weekly Charges Guide: Personal Care Single £500 – £600 (These prices are only a guideline, please contact The White House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The White House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.6 (maximum of 10) for The White House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The White House in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for The White House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.586 Points relating to the number of positive Reviews for The White House is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.8 Target = 0.172 , then divided by 2 = 0.086
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The White House has a Review Score of 6.6 (6.586) from 1 Reviews
Review submitted from a Website Submission by Patti S (Daughter of Resident) on Friday 12 May 2017. Relates to September 2016.
Having been a resident at The White House for some time my mother experienced a stroke and was admitted to hospital. After a week she returned to The White House to be nursed until she passed away a week later.
The care, sensitivity, kindness and support provided to my mother and to the family was outstanding. My mother was in the best place we could have asked for. We could not have asked for better at such a sad time. This care home is an outstanding home and I would highly recommend it.
How likely would you be to recommend The White House? Extremely Likely
Alison Endrodi, General Manager at The White House responded to this review on 15 May 2017:
Thank you for such kind words, we are very proud of The White House as we are of all SSL Healthcare Homes. It is always good to receive reviews and have the knowledge that we care not only for the person but for their family too.
There are currently no Care Home Idol entrants who have performed at The White House