






Emmaus House offers residential and dementia care for older people, along with respite and end of life care. All rooms come furnished and have TV and aerial points; there is Wi-Fi throughout the home.
Emmaus House takes a person-centred approach to care. On arrival, all new residents have a bespoke care plan which includes not only physical care needs but also hobbies, interests, and emotional, spiritual, and cultural needs.
Healthcare professionals...
Care Provided by Emmaus House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 26 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
We accept those who are paying for their own care (self-funders), those who are being supported by the Local Authority, and those in receipt of Continuing Healthcare (CHC) funding.
• Around the clock care from highly-trained staff
• Personal care - such as bathing, dressing, grooming
• Daily living assistance, tailored to individual needs
• Food, drink and snacks
• Heating and lighting
• Specialist equipment
• Personal laundry
• All of our in-house activities
• Spiritual and pastoral support
• Basic residential care: this is where the assessed needs are relatively uncomplicated and where mechanical or technical assistance is rarely needed.
• Higher dependency: this is where the assessed needs are complex and where mechanical or technical assistance is intermittently needed.
• Enhanced care: this is where assessed needs are highly complex and where mechanical or technical assistance is frequently needed. We charge for dementia care at this rate.
The Registered Care Manager will assess you prior to admission to determine the level of care provision required. These fees are valid between 1st April 2026 and 31st March 2027 and are reviewed annually. Our fees are charged per person, per week. We do not require a deposit and we do not require a guarantor.
The price(s) shown are provided by the care home. Contact Emmaus House for full pricing details and T&Cs.
Contact Emmaus House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Pilgrims' Friend Society
- Voluntary / Not for Profit Owned
Person in charge
- Julie Crawford(Manager)
Admission Information
- Ages 65+
- Residents must be supportive of our Christian ethos and activities
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1992
- Last Refurbishment: 2007
- Number of floors: 2
Room Information
- Single Rooms (26)
Emmaus House Reviews (8)
Emmaus House has a Review Score of 9.6 (9.628) out of 10, based on 8 reviews in the last 2 years.
Over all time Emmaus House has 8 reviews.
My mum clearly welcomes being there .
Thank you for your kind words - it means a lot to our staff to know they are appreciated.
I was impressed not only with the premises which are clean, tidy and well set out, with a small number of residents (compared to other homes - a big plus that one) but also impressed with the staff - and i mean "all the staff", always pleasant with a smile and genuinely helpful with queries of any type.
My father has taken, and totally unexpected being very very independent, to being in the home like a duck to water, i think its the attention he receives and the company he gets from both the other residents and all the staff.
Thank you for your wonderful review. We will pass on your comments to our staff who will be pleased to hear them. We love having your father as much as he loves being here - he has settled into our family here at Emmaus extremely well and you can tell he is happy and comfortable.
contact with at Emmaus House to find a place for my mum, which is not a nice feeling that myself & brother had to do. Thanks to Julie, Kelly and Gill for their understanding during this stressful time.
Mum is in the best place for her needs and thanks to all the care team, sorry for no names as All are special to me, for their care and understanding during this time.
All at Emmaus house do not realise how much pressure has been taken away from the family during this major change for our Mum
We are glad to be here for your mum as well as her family. We hope we have made what could be a stressful time into a smoother transition for her as well as you and your brother
The staff have been absolutely brilliant from day one. They obviously care so much for their residents. They have taken time to really get to know them and go above and beyond to make dad feel at home. I was super sensitive to any indication dad wasn't doing well but I've had nothing but reassurance that dad is very well cared for. He is contented and looks really well. He loves sitting in the conservatory which looks out across the fields and in to the fells. There are loads of activities for residents, trips out, and there's a real sense of community. The atmosphere there is always very relaxed. The bible studies and services are especially important to dad. I wouldn't consider any other home for dad.
Thank you for your lovely review. We are here to make our residents feel like they are in a "home from home" and it sounds like your dad is enjoying his new surroundings. We try and make each day as varied as possible so that everyone can participate if they wish to.
There is a real family feel to Emmaus House, many of the staff have worked there for decades, and are really devoted to the home and the residents. The food is excellent, with choices at each meal. Once a month they have an "armchair travel" day, visiting a different country, with crafts, videos and quizzes about the chosen destination, and the menu for that day has food from the region too. Very entertaining!
I would highly recommend Emmaus House to anyone looking for a care home for a family member.
Thank you so much for your kind review. We are also over the moon with our new lounge/dining area - our family members have had lots of positive things to say about it. We also love our armchair travel days! Everyone loves to have their "passport" stamped and are always excited to see where we are going next!
Julie and her team are amazing. The care and compassion shown to residents is second to none. Our Aunt is thriving in the home and the food is delicious! We have even had Sunday lunch in the home with our Aunt and it was exceptional. The activities over the festive period have been lovely and very well thought out. From the moment you walk through the door you experience a warm welcoming buzz. The team work very well together and all really are amazing individuals . Thank you so much for looking after our Aunt and giving her the dignity that our older generation deserve.
Absolutely a fab care home the service the food the cleniness the staff are all wonderful the staff are amazing nothing is too much troubke your greeted on entry with a warm smile and a hello the service my auntie gets is second to non they are a fantastic team well done emmaus house
Thank you for your kind words. We are blessed to have your auntie with us - she is a pleasure to care for and we are lucky to have her. We are delighted to hear that she is receiving excellent care here at Emmaus House and its always great to see you on your visits.
When I visit always clean and staff pleasant and food looks tasty and tables set nicely and with napkins. It is a lovely place to live in when you can not manage in your own home.
Bed Vacancies
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Accreditations
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Meet the Team (2)

Julie Crawford is a Registered Care Manager at Emmaus House, Whitehaven.

Kelly has worked in operation management for over 10 years as well as sales management and has overseen teams of over 200 people. She decided that it was time for a change and to find a position that dealt more with helping people. She believes God led her to Pilgrims' Friend Society as she says she has found the perfect balance with work and practicing her Christian faith at the same time.
Kelly has two grown up children and, although she is a Geordie originally from Wallsend, she has been living in Cumbria for 39 years.
Frequently Asked Questions about Emmaus House
What types of Care is Emmaus House registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Emmaus House have?
There are 26 Single Rooms.
What are the Facilities & Services at Emmaus House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Emmaus House to the centre of Whitehaven?
1.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Emmaus House to verify any information. View our terms and conditions. Emmaus House has an Enhanced Service -more info.