Emmaus House

Walkmill Close, Moresby Parks, Whitehaven CA28 8XR
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9.1 4 Reviews
  • Emmaus House, Whitehaven
Emmaus House offers residential and dementia care for older people, along with respite and end of life care. All rooms come furnished and have TV and aerial points; there is Wi-Fi throughout the home.

Emmaus House takes a person-centred approach to care. On arrival, all new residents have a bespoke care plan which includes not only physical care needs but also hobbies, interests, and emotional, spiritual, and cultural needs.

Healthcare professionals are supported with input from the catering team to ensure diets and dietary requirements are understood and catered for. Chiropodists and hairdressers make regular calls.

Emmaus House is home to a Christian community and so the life of the home features many Christian elements including regular devotions and services.

Friends and relatives are welcome to visit and can purchase a meal from the home by prior arrangements. Well behaved pets are also welcome.
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Care Provided by Emmaus House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1081 – £1238
  • Self-Funded Residential Dementia Care: £1288 – £1288
  • RESPITE Self-Funded Residential Care: £1103 – £1242
  • RESPITE Self-Funded Residential Dementia Care: £1365 – £1365

We accept those who are paying for their own care (self-funders), those who are being supported by the Local Authority, and those in receipt of Continuing Healthcare (CHC) funding.


Our fees include the provision of:
• Around the clock care from highly-trained staff
• Personal care - such as bathing, dressing, grooming
• Daily living assistance, tailored to individual needs
• Food, drink and snacks
• Heating and lighting
• Specialist equipment
• Personal laundry
• All of our in-house activities
• Spiritual and pastoral support


We have three levels of care provision at Emmaus House:
• Basic residential care: this is where the assessed needs are relatively uncomplicated and where mechanical or technical assistance is rarely needed.
• Higher dependency: this is where the assessed needs are complex and where mechanical or technical assistance is intermittently needed.
• Enhanced care: this is where assessed needs are highly complex and where mechanical or technical assistance is frequently needed. We charge for dementia care at this rate.


The Registered Care Manager will assess you prior to admission to determine the level of care provision required. These fees are valid between 1st April 2026 and 31st March 2027 and are reviewed annually. Our fees are charged per person, per week. We do not require a deposit and we do not require a guarantor.

The price(s) shown are provided by the care home. Contact Emmaus House for full pricing details and T&Cs.

Contact Emmaus House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Emmaus House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Julie Crawford (Manager)

Admission Information

  • Ages 65+
  • Residents must be supportive of our Christian ethos and activities

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1992
  • Last Refurbishment: 2007
  • Number of floors: 2

Room Information

  • Single Rooms (26)

Emmaus House Reviews (4)

9.1

Emmaus House has a Review Score of 9.1 (9.100) out of 10, based on 4 reviews in the last 2 years.
Over all time Emmaus House has 4 reviews.

Overall Experience
  • 4
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Total of 4, showing 1-4
Review from joanne h (Daughter of Resident) published on 6 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A fantastic care home. The home is modern and clean, and the staff are brilliant. The recently refurbished lounge is a lovely homely room, with comfortable seating and different flexible areas for watching TV, chatting in small groups or with visiting family and friends, but is easily transformed for
taking part or watching any of the events, games, quizzes and visits from outside guests and entertainers that are regularly organised.
There is a real family feel to Emmaus House, many of the staff have worked there for decades, and are really devoted to the home and the residents. The food is excellent, with choices at each meal. Once a month they have an "armchair travel" day, visiting a different country, with crafts, videos and quizzes about the chosen destination, and the menu for that day has food from the region too. Very entertaining!
I would highly recommend Emmaus House to anyone looking for a care home for a family member.
Reply from Kelly Hurton, Business Manager at Emmaus HouseThank you so much for your kind review. We are also over the moon with our new lounge/dining area - our family members have had lots of positive things to say about it. We also love our armchair travel days! Everyone loves to have their "passport" stamped and are always excited to see where we are going next!
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Review from Kyla R (Niece of Resident) published on 26 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Julie and her team are amazing. The care and compassion shown to residents is second to none. Our Aunt is thriving in the home and the food is delicious! We have even had Sunday lunch in the home with our Aunt and it was exceptional. The activities over the festive period have been lovely and very
well thought out. From the moment you walk through the door you experience a warm welcoming buzz. The team work very well together and all really are amazing individuals . Thank you so much for looking after our Aunt and giving her the dignity that our older generation deserve.
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Review from Catherine R (Niece of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely a fab care home the service the food the cleniness the staff are all wonderful the staff are amazing nothing is too much troubke your greeted on entry with a warm smile and a hello the service my auntie gets is second to non they are a fantastic team well done emmaus house
Reply from Kelly Hurton, Business Manager at Emmaus HouseThank you for your kind words. We are blessed to have your auntie with us - she is a pleasure to care for and we are lucky to have her. We are delighted to hear that she is receiving excellent care here at Emmaus House and its always great to see you on your visits.
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Review from S K (Friend of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit always clean and staff pleasant and food looks tasty and tables set nicely and with napkins. It is a lovely place to live in when you can not manage in your own home.
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Current Review Score: 9.1 (9.100)

Overview of Review Score

The Review Score of 9.1 (9.100) out of 10 for Emmaus House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.956 for Emmaus House is calculated as follows: ( (43 Excellents x 5) + (2 Goods x 4) ) ÷ 45 Ratings = 4.956
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.144 Points relating to the number of positive Reviews for Emmaus House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2. 4 Positive Reviews ÷ 5.2 = 0.769
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Julie

Julie Crawford

Job Title: Registered Manager Joined: 2025

Julie Crawford is a Registered Care Manager at Emmaus House, Whitehaven.

Kelly

Kelly Hurton

Job Title: Business Manager Joined: 2025

Kelly has worked in operation management for over 10 years as well as sales management and has overseen teams of over 200 people. She decided that it was time for a change and to find a position that dealt more with helping people. She believes God led her to Pilgrims' Friend Society as she says she has found the perfect balance with work and practicing her Christian faith at the same time.


Kelly has two grown up children and, although she is a Geordie originally from Wallsend, she has been living in Cumbria for 39 years.

Frequently Asked Questions about Emmaus House

What types of Care is Emmaus House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Emmaus House have?

There are 26 Single Rooms.

What are the Facilities & Services at Emmaus House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Emmaus House to the centre of Whitehaven?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Emmaus House to verify any information. View our terms and conditions. Emmaus House has an Enhanced Service - more info.