Care Homes Owned by Pilgrims' Friend Society
9.4
Group Review Score
(the average from all locations with a review score)
Pilgrims' Friend Society Locations (12)
Milward House
9.7
32 reviews
6 Madeira Park, Tunbridge Wells TN2 5SZ
"I am delighted to have found this very caring care home for my mum. From the first day of moving in, the management and carers have always…" Read all 32 reviews
Location Type Care Home
Rooted in the Christian faith, life at Milward House supports residents to live fulfilled lives in their later years. They provide excellent, personalised care which supports residents to flourish in older age. Milward House has an active social… Read more about Milward House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- Acquired Brain Injury
- 28 Rooms
- from £1,492 / week
Koinonia Christian Care Home
9.7
36 reviews
4 Winchester Road, Worthing BN11 4DJ
"Koinonia became dad's home for a short time. We could not of been happier with the Koinonia family. The staff were amazing with dad. He…" Read all 36 reviews
Location Type Care Home
Koinonia provides residential care for older people in Worthing, and offers person-centred Christian care. The home has a warm and welcoming feel and care packages are put together to suit each individual resident, who is kept updated about any care… Read more about Koinonia Christian Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- 39 Rooms
- from £1,552 / week
Emmaus House
9.6
34 reviews
115 Valley Drive, Harrogate HG2 0JS
"My mother has been at Emmaus for over two years now and really values the individual care, and genuine 'home from home ' feel - this is…" Read all 34 reviews
Location Type Care Home
Rooted in the Christian faith, life at Emmaus House supports residents to live fulfilled lives in their later years. Emmaus House provides excellent, personalised care which supports the residents flourish in older age. Emmaus House has an active… Read more about Emmaus House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- 23 Rooms
- from £1,316 / week
Middlefields House
9.9
44 reviews
Cornfields, Chippenham SN14 6GA
"We were very impressed by the standard of care provision, going beyond very good basic care, extending to pastoral care and daily…" Read all 44 reviews
Location Type Care Home
Opened in Summer 2021, Middlefields House offers excellent care and support to 48 people, living in four households of 12. Each household feels like a regular family home, with a lounge and dining area, as well as a second lounge. Middlefields House… Read more about Middlefields House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- 48 Rooms
- from £1,609 / week
Luff House
8.6
21 reviews
Luff Way, Garden Road, Walton on the Naze CO14 8SW
"My father spent the last two months of his life at Luff House. He was stimulated, entertained, looked after and loved by the wonderful team…" Read all 21 reviews
Location Type Care Home
Rooted in the Christian faith, life at Luff House supports residents to live fulfilled lives in their later years. They provide excellent, personalised care which supports residents to flourish in older age. Luff House has an active social life in… Read more about Luff House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- 28 Rooms
- from £1,357 / week
Finborough Court
9.6
26 reviews
Pilgrims Way, Great Finborough, Stowmarket IP14 3AY
"I can't get to visit my Mum as much as I would like to, but she's always happy when I see her here, and all of the staff come across as…" Read all 26 reviews
Location Type Care Home
Rooted in the Christian faith, life at Finborough Court supports residents to live fulfilled lives in their later years. They provide excellent, personalised care which supports residents to flourish in older age. Their Christian background is at… Read more about Finborough Court
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- 32 Rooms
- from £1,481 / week
Shottermill House
9.6
37 reviews
Liphook Road, Haslemere GU27 1NX
"After a long journey to find the right place for my friend she walked into Shottermill House and loved the environment instantly. If fact…" Read all 37 reviews
Location Type Care Home
In every one of their homes and schemes they express God’s love through compassion and care that helps people live life to the full - fulfilled living. Shottermill House has an active social life in which residents can take part or follow their own… Read more about Shottermill House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- 31 Rooms
- from £1,580 / week
Bridgemead Nursing Home
9.5
16 reviews
81 St John's Road, Bathwick, Bath BA2 6PZ
"My Dad spent the last month of his life at Bridgemead when we were no longer able to care for him at home. We feel blessed that he was…" Read all 16 reviews
Location Type Care Home
At Bridgemead, a “home from home” by the river in Bath, they care for vulnerable older people and their families. Their residents and day club members are cherished and enabled to live fruitful lives in a loving Christian community. Bridgemead was… Read more about Bridgemead Nursing Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Palliative Care
- 32 Rooms
- from £1,393 / week
Framland
9.3
34 reviews
Naldertown, Wantage OX12 9DL
"Framlands has been a home to my mum for a year now and I cannot thank them enough for taking care of her so kindly. Ever time I visit…" Read all 34 reviews
Location Type Care Home
Rooted in the Christian faith, life at Framland supports residents to live fulfilled lives in their later years. They provide excellent, personalised care which supports residents to flourish in older age. Framland has an active social life in which… Read more about Framland
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Learning Disability / Autism
- Palliative Care
- 23 Rooms
- from £1,464 / week
Evington Home
9.3
29 reviews
Grocot Road, Evington, Leicester LE5 6AL
"I can't express enough how grateful and impressed I am with the care my mother has received at Evington Home. From the very first visit,…" Read all 29 reviews
Location Type Care Home
Rooted in the Christian faith, life at Evington Home supports its residents to live fulfilled lives in their later years. They provide excellent, personalised care that supports residents to flourish in older age. They appreciate that each resident… Read more about Evington Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Mental Health
- 30 Rooms
- from £1,374 / week
Emmaus House
9.1
4 reviews
Walkmill Close, Moresby Parks, Whitehaven CA28 8XR
"A fantastic care home. The home is modern and clean, and the staff are brilliant. The recently refurbished lounge is a lovely homely room,…" Read all 4 reviews
Location Type Care Home
Emmaus House offers residential and dementia care for older people, along with respite and end of life care. All rooms come furnished and have TV and aerial points; there is Wi-Fi throughout the home. Emmaus House takes a person-centred approach… Read more about Emmaus House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- 26 Rooms
- from £982 / week
Bethany House
9.0
4 reviews
Gamull Lane, Ribbleton, Preston PR2 6TQ
"Dad spent his final years under the care of Bethany House colleagues . It was always obvious how much they cared for and respected him.…" Read all 4 reviews
Location Type Care Home
Bethany House is a 26-bed residential care home just outside Preston, Lancashire, which provides care for older people including those who are living with dementia. The home also provides respite and end of life care. All bedrooms are on the ground… Read more about Bethany House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Palliative Care
- 26 Rooms
- from £1,067 / week
Pilgrims' Friend Society Reviews (317)
9.4
Pilgrims' Friend Society has a Group Review Score of 9.4 (9.416) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Pilgrims' Friend Society must have a Review Score.
Review of
Middlefields House
from J D (Nephew of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We were very impressed by the standard of care provision, going beyond very good basic care, extending to pastoral care and daily activities to suit an elderly Christian. Support is also provided to resident's families through meetings provided by management and 'The way we care' team, and reception
staff are very friendly.
Cleanliness was excellent and the building facilities are fantastic being newly purpose-built, with wonderful shared activity spaces for activities including church services.
We liked the layout of the four households, each with its own lounge/dining area, with a homely arrangement of furniture, rather than a care home feel.
Care itself was of a very good standard, we were never once concerned that it was lacking, and when our aunt became immobile, extra provision of special chair and mattress etc was provided, and we always felt the care team were approachable. In her last weeks, both care and pastoral support were excellent. It was everything we wished for.
Cleanliness was excellent and the building facilities are fantastic being newly purpose-built, with wonderful shared activity spaces for activities including church services.
We liked the layout of the four households, each with its own lounge/dining area, with a homely arrangement of furniture, rather than a care home feel.
Care itself was of a very good standard, we were never once concerned that it was lacking, and when our aunt became immobile, extra provision of special chair and mattress etc was provided, and we always felt the care team were approachable. In her last weeks, both care and pastoral support were excellent. It was everything we wished for.
Reply from Sarah Stockinger, Business Manager at Middlefields HouseThank you so much for taking the time to give such detailed and encouraging feedback. We have the most fantastic teams who all give their very best to ensure all our family members are loved and well cared for - along with providing and maintaining a beautiful home to live in. There is always so much going on with a variety of appropriate activities and sincere pastoral care that makes for a wonderful environment, with community at its core. It is such an honour and privilege for us to care for those living with us until they step into glory and share with loved ones the goodness of God.
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Review of
Milward House
from G R (Son of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am delighted to have found this very caring care home for my mum. From the first day of moving in, the management and carers have always taken the time to make mum feel happy, active and safe in her world that has become more and more confusing with her increasing dementia. As a religiously based
care home, I have come to realise through her time at Milward House, how important mum's faith is to her. It is clear that ethos engenders fellowship and a wonderful sense of community spirit and mutual respect between the residents which is matched and complemented by the management and staff. Milward House has become mum's home and thank you so much for the care you provide and how you have made that happen.
Reply from Sid Martin, Business Manager at Milward HouseThank you so much for your kind words and recognition of the person-centred care we offer, and the value of the Christian support that is so important to our residents. It is a delight to have mum living with us and we are glad that you and she enjoy her being here so much.
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Review of
Emmaus House
from Jane L (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been at Emmaus for over two years now and really values the individual care, and genuine 'home from home ' feel - this is typified by the use of 'our Emmaus family' rather than being a 'resident.' This wonderful place offers the opportunities for the development of new and significant
friendships in later life, and at the heart of this is the firm, compassionate and inclusive commitment to faith - modelled by the carers and management, in all they provide for this family. My mother said recently,' Nothing is too much trouble ' both in terms of her physical, intellectual, and emotional needs, and that she feels respected, and listened to.
From our family's perspective, we always receive a genuine and warm welcome, and love being able to join with the Emmaus family for special events and meals taken with our loved one. I can see just what a positive effect the overall experience of Emmaus has had on my mother's life .I thoroughly recommend this loving and unique place.
From our family's perspective, we always receive a genuine and warm welcome, and love being able to join with the Emmaus family for special events and meals taken with our loved one. I can see just what a positive effect the overall experience of Emmaus has had on my mother's life .I thoroughly recommend this loving and unique place.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseThank you for taking the time to leave such a generous review which I shall share with the team. It is a pleasure to know and care for your mum.
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Review of
Emmaus House
from Ros P (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has now been in Emmaus for over two years and is very happy and well looked after. She has made friends and readily joins in activities although also likes time to herself. The staff are very kind and attentive and she is always praising them. The food is generally very good.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseThank you very much for taking the time to leave a review of our care home. It is a great pleasure to support your mum to live well at Emmaus House.
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Review of
Emmaus House
from joanne h (Daughter of Resident) published on 6 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A fantastic care home. The home is modern and clean, and the staff are brilliant. The recently refurbished lounge is a lovely homely room, with comfortable seating and different flexible areas for watching TV, chatting in small groups or with visiting family and friends, but is easily transformed for
taking part or watching any of the events, games, quizzes and visits from outside guests and entertainers that are regularly organised.
There is a real family feel to Emmaus House, many of the staff have worked there for decades, and are really devoted to the home and the residents. The food is excellent, with choices at each meal. Once a month they have an "armchair travel" day, visiting a different country, with crafts, videos and quizzes about the chosen destination, and the menu for that day has food from the region too. Very entertaining!
I would highly recommend Emmaus House to anyone looking for a care home for a family member.
There is a real family feel to Emmaus House, many of the staff have worked there for decades, and are really devoted to the home and the residents. The food is excellent, with choices at each meal. Once a month they have an "armchair travel" day, visiting a different country, with crafts, videos and quizzes about the chosen destination, and the menu for that day has food from the region too. Very entertaining!
I would highly recommend Emmaus House to anyone looking for a care home for a family member.
Reply from Kelly Hurton, Business Manager at Emmaus HouseThank you so much for your kind review. We are also over the moon with our new lounge/dining area - our family members have had lots of positive things to say about it. We also love our armchair travel days! Everyone loves to have their "passport" stamped and are always excited to see where we are going next!
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Review of
Evington Home
from F M (Friend of Resident) published on 2 January 2026 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
A very good friend had the misfortune to believe that this home would enable her to flourish and have good company. Sadly she spent just under a year rapidly declining. The staff kept her in bed with a catheter and latterly in wet pads. The room smelt of stale urine, and my friend, who whilst at home
showered daily, was only given a cursory wash. There was a pervading atmosphere of conformity and she was treated as though she was without competency. Fortunately my friend moved into a wonderful care home and within a month she has received excellent care and is actively participating in the life of the home. This home does not advertise itself as Christian, but all the staff surround the residents and visitors with love and genuine Christian values. Importantly, my friend is clean and relishes having a bath or shower, her diet has vastly improved, and she is able to make lots of new friends. She is thriving and has started 2026 with a zest for life. In 2025 she lost the will to live.
Reply from Inderjit Modare, Manager at Evington HomeHi, thank you for leaving us a review and we appreciate your feedback. We feel really disappointed that you feel this way so If you would like to discuss any of your concerns further please do call the home and ask to speak with myself.
Kind regards,
Indy
Kind regards,
Indy
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Review of
Bridgemead Nursing Home
from L H (Daughter of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Dad spent the last month of his life at Bridgemead when we were no longer able to care for him at home. We feel blessed that he was looked after by such kind and caring staff. He had a lovely bright room and we always felt welcome. The management and nurses were compassionate and supportive to the
whole family.
Reply from Elizabeth Goodsman, Business Manager at Bridgemead Nursing HomeThank you for your kind review. It was an honour and pleasure to know and care for your father, and to be there for your family at such a difficult and challenging time. God bless.
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Review of
Emmaus House
from Kyla R (Niece of Resident) published on 26 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Julie and her team are amazing. The care and compassion shown to residents is second to none. Our Aunt is thriving in the home and the food is delicious! We have even had Sunday lunch in the home with our Aunt and it was exceptional. The activities over the festive period have been lovely and very
well thought out. From the moment you walk through the door you experience a warm welcoming buzz. The team work very well together and all really are amazing individuals . Thank you so much for looking after our Aunt and giving her the dignity that our older generation deserve.
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Review of
Koinonia Christian Care Home
from J P (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Koinonia became dad's home for a short time. We could not of been happier with the Koinonia family. The staff were amazing with dad. He always enjoyed his food and there was a great personal touch between all staff and dad. There always appeared to be something going on in the lounge for the family
members. We enjoyed sharing the services on a Sunday morning with dad. We are very grateful to all staff for looking after dad whilst he was with them until he went to be with his Lord in Glory.
Reply from John Manea, Manager at Koinonia Christian Care HomeThank you very much for your kind words and appreciation. It was great to have your father with us even for a short time. He's been such and encouragement to all of us and we are so grateful for his service years ago as our chaplain. Thank you for your support.
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Review of
Milward House
from J B (Son of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum was here for around four years after she had been diagnosed with dementia and was unable to look after herself. I was very pleased with the level of care she received. The staff were always welcoming and the carers were very kind, considerate and compassionate. The home itself was clean and it
was a happy place. There was a strong Christian ethos and I felt reassured that my mum was being looked after and her wishes were coming first.
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Review of
Evington Home
from Linda J (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can't express enough how grateful and impressed I am with the care my mother has received at Evington Home. From the very first visit, the warm, welcoming atmosphere stood out. The staff go above and beyond to create a safe, nurturing environment where residents truly feel like family.
The caregivers
The caregivers
are not just attentive, but genuinely compassionate and dedicated, always taking the time to listen and respond to needs with kindness and respect. The rooms are bright and comfortable, the food is nutritious and delicious, and the activities are engaging and diverse, ensuring that residents stay as active and socially connected as possible.
Thank you to the entire team for the incredible work you do every day!
Thank you to the entire team for the incredible work you do every day!
Reply from Inderjit Modare, Manager at Evington HomeLinda, it was a privilege having Mum stay with us. Thank you for taking the time out to leave such a lovely review.
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Review of
Emmaus House
from Michael B (Nephew of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Uncle Leslie was a resident at Emmaus house for 9 years till his passing in September during this time he was treated with respect and care,Emmaus has a reputation for the quality of its food and the way it is presented.
The care team have always been attentive to Leslie's needs physically and emotionally
The care team have always been attentive to Leslie's needs physically and emotionally
and the activities have helped a great deal,Leslie always had a strong connection to his church and his devotions have been well catered for by the team and visiting ministers.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseIt was a great privilege to know your Uncle, he lived with us for many years, he is much missed. Thank you for taking the time to leave this review.
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Review of
Emmaus House
from Tony B (Son of Resident) published on 10 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Following a decline in Mum's health the family and GP agreed it was best to look into care options for her safety and wellbeing. As next of kin I was overwhelmed with information and after some resource discovered Emmaus House as a possible option. Emmaus House is in a beautiful location opposite Valley
Gardens, a park Mum loves and as a family we grew up in the local area.
I visited Emmaus House and was welcomed by the team and quickly felt at ease and all my questions were answered, the Christian ethos is evident without being overbearing and the team clearly are passionate about the care they provide.
Mum has now lived at Emmaus house on respite care for 6 weeks, her health has improved significantly and she has engaged well with the fantastic routine of great food, company and care. The transition from living at home was always going to be emotional and difficult for Mum and the family, Emmaus House team have been incredible at every step of the journey.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseThank you very much for taking the time to review our care home Tony, we have been delighted to welcome your Mum at Emmaus House. I shall share your feedback with the team. Many thanks
Chrissie
Chrissie
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Review of
Milward House
from A W (Daughter of Resident) published on 3 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since March 2025 when my mother moved Milward House, my family and I have been struck by the commitment, warmth and trustworthiness of all the staff. Although the changing state of my mother's health is hard to see, I am comforted by the happy atmosphere and the team spirit that support residents and
families alike. Daily activities are varied, such as art, music, baking, visits from the local primary school and quizzes of all kinds. The daily acts of worship are led with great sincerity and everyone is encouraged to contribute. My mother appreciates very much all the effort that the staff go to for her, and especially for the respect that is shown when personal care is required. I am grateful for all the kindness and expertise that staff bring to my mother's life on a daily basis.
Reply from Sid Martin, Business Manager at Milward HouseThank you so much for the kind words of encouragement and appreciation. It is a pleasure to care for your mother, and knowing that that we do and how we do it makes a meaningful difference in the way you have outlined is the icing on the cake.
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Review of
Middlefields House
from Susan S (Daughter of Resident) published on 29 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum spent 3 happy years at Middlefields, the care is amazing. Mum felt loved and respected by everyone in all areas whether admin, care or housekeeping staff. During her last days the care team ensured mum was comfortable, getting medics in very quickly when needed for pain relief etc. As a family we
were cared for as well, receiving so much comfort, especially when we went in to clear mum's room. Thank you all!
Reply from Sarah Stockinger, Business Manager at Middlefields HouseThank you so much for taking the time to give such an encouraging review of Mum's care with us over the past 3 years. Everyone at Middlefields House loved your Mum very much, and it was an absolute honour and privilege to be able to care for her right up until she stepped into glory. She will be deeply missed but we know she is in a far better place, which brings such peace to those left behind. Please don't be a stranger and when you feel ready come and join us for a coffee and catch up.
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Review of
Bridgemead Nursing Home
from Lynda C (Daughter of Resident) published on 23 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum stayed at Bridgemead for 18 months. From the moment she arrived I was very impressed with the home. The staff and management are very friendly, kind and attentive. Mum was very happy during her time at Bridgemead. The food was excellent and there were a variety of activities to do. The room was
always clean and had a lovely view over the River Avon.
Reply from Elizabeth Goodsman, Business Manager at Bridgemead Nursing HomeThank you for your kind and encouraging review, it was a pleasure to look after your mum. We are so pleased that she was happy during her stay and to glad to hear about the quality of the service she received.
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Review of
Milward House
from Andrew M (Son of Resident) published on 21 October 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Generally the home is welcoming with caring and friendly staff.
The residents are well cared for and there seems to be adequate staff.
There are frequent activities in the weekday afternoons, although these appear to be mostly indoors. Therefore, there is a concern that residents may not be getting
The residents are well cared for and there seems to be adequate staff.
There are frequent activities in the weekday afternoons, although these appear to be mostly indoors. Therefore, there is a concern that residents may not be getting
sufficient vitamin D. Not sure if supplements are given.
The quantity of food appears to be adequate, although I can't comment on quality.
The 'evening' meal is very early (5pm), which makes it a long night before breakfast the next day.
The quality of the bedding leaves something to be desired, we have commented about threadbare sheets.
The building is presumably a converted house and has obvious limitations e.g. no en-suite bathrooms, multiple floor levels, no refreshment facilities for residents.
Finally, there is little feedback on a resident's health i.e. are they in bed, have they been seen by a doctor?
The quantity of food appears to be adequate, although I can't comment on quality.
The 'evening' meal is very early (5pm), which makes it a long night before breakfast the next day.
The quality of the bedding leaves something to be desired, we have commented about threadbare sheets.
The building is presumably a converted house and has obvious limitations e.g. no en-suite bathrooms, multiple floor levels, no refreshment facilities for residents.
Finally, there is little feedback on a resident's health i.e. are they in bed, have they been seen by a doctor?
Reply from Sid Martin, Business Manager at Milward HouseMany thanks for your detailed feedback.
We have supper at 5pm due to residents' needs: some have breakfast as early as 5am, so an early supper seems to suit most. Sandwiches etc. are available at any time after this should a resident prefer a later supper, and tea and biscuits are also available all evening.
You did notify us of an issue with the bedding in April 2024 which we addressed by changing all the sheets that week (we have again since too). Where sheets are washed at high temperatures the fabric does suffer, but we regularly check bedding and order replacements as needed as a result of your feedback from April 2024.
Families are welcome to enquire on health and wellbeing issues at any time and we actively encourage their involvement in care plan reviews. Please do enquire as frequently as you wish about mum's health: we will gladly update you.
Many thanks for your recognition of the caring and friendly staff which are our greatest asset in ensuring person-centred care.
We have supper at 5pm due to residents' needs: some have breakfast as early as 5am, so an early supper seems to suit most. Sandwiches etc. are available at any time after this should a resident prefer a later supper, and tea and biscuits are also available all evening.
You did notify us of an issue with the bedding in April 2024 which we addressed by changing all the sheets that week (we have again since too). Where sheets are washed at high temperatures the fabric does suffer, but we regularly check bedding and order replacements as needed as a result of your feedback from April 2024.
Families are welcome to enquire on health and wellbeing issues at any time and we actively encourage their involvement in care plan reviews. Please do enquire as frequently as you wish about mum's health: we will gladly update you.
Many thanks for your recognition of the caring and friendly staff which are our greatest asset in ensuring person-centred care.
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Review of
Bethany House
from Lynn K (Daughter of Resident) published on 21 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care manager has been extremely caring and helpful in arranging and preparing for Mum to come and stay at Bethany house. She carried out a thorough and considerate assessment, listening to Mum's physical, emotional, spiritual, social and partners. I visited prior to Mum moving there and found all
the staff friendly and welcoming. They were caring in their approach to the residents and it had a very homely and family oriented feel. It was good to see the menu display and home cooked food being prepared. Everyone looked happy and well presented. After a week, Mum seems to have settled in well with staff and residents being welcoming and friendly, meeting individual needs.
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Review of
Bethany House
from Sarah B (Daughter of Resident) published on 17 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad spent his final years under the care of Bethany House colleagues . It was always obvious how much they cared for and respected him. Every time we visited the staff were always friendly and engaging , no matter how busy they were . Dad loved his time in Bethany House , a proper home from home .
Friendly,
Friendly,
caring staff in a safe , clean and well maintained environment , good home cooked food and plenty of fun and activities , what's not to recommend?
Though Dad is no longer with us , our memories of his time with the colleagues of Bethany House will stay with us forever
Though Dad is no longer with us , our memories of his time with the colleagues of Bethany House will stay with us forever
Reply from Susan Rebecca Beardsworth, Registered Manager at Bethany HouseThankyou so very much for this lovely comment. Your Dad was a pleasure to look after and we miss him very much. He always appreciated everything we did for him.
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Review of
Milward House
from H S (Power of Attorney of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My relative spent her last 18 months in Milward and her care was good. The home has a strongly Christian ethos and a loving atmosphere. The staff were friendly and kind. There was a good timetable of activities for residents who wanted to be involved.
Reply from Sid Martin, Business Manager at Milward HouseIt was an honour to serve your relative in her final months and we hope that the love and care we offered was a blessing to her and those who loved them. It was a pleasure to see her have so many visitors and the encouragement this brought, so thank you for all the family did to complement the loving atmosphere that we actively seek to create.
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Frequently Asked Questions about Pilgrims' Friend Society
Costs for care homes owned by Pilgrims' Friend Society
Average costs per week for care homes owned by Pilgrims' Friend Society by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Pilgrims' Friend Society, based on 12 out of 12 settings.
| Type of Care Provided | Average Weekly Cost |
|---|---|
| Residential Care | £1,389 |
| Residential Dementia Care | £1,741 |
| Nursing Care | £1,765 |
| All Care Types | £1,389 |
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.
How many Care Homes does Pilgrims' Friend Society own?
Pilgrims' Friend Society own 12 Care Homes.
Which Pilgrims' Friend Society Care Homes have the highest review score?
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pilgrims' Friend Society to verify any information. View our terms and conditions. Pilgrims' Friend Society has an Enhanced Service – more info.