Care Homes Owned by Pilgrims' Friend Society

Annually we offer fresh fruits from our garden for residents meals including gooseberries red currants apples and grapes that are collected by staff straight to kitchen for chefs to prepare fresh meals for the residents

Following on from the review I left 3 years ago, I would like to say that my mum is still enjoying the best of care and kindness from the staff at VA. Mum is approaching her 95th birthday and has been a resident for over 4 years. My mum always loved to walk and be outside. The safe environment inside VA and the lovely garden outside, has meant she is still able to do these things despite her worsening dementia. Everyone at VA treats my mum with respect and kindness and in over 4 years mum has only been ill or needed a doctors appointment less than a handful of times, which, for a frail and vulnerable older person, shows the high level of care she receives. Nothing is overlooked and her needs are met with compassion and kindness and always a smiling face.

When the time came for my mum to move into Middlesfields Care Home, it was naturally a very difficult decision for our family. However, from the very beginning, the team made us feel welcome, supported, and reassured.

The facilities are clean, comfortable, and well maintained, providing a safe and pleasant environment for the residents. Communication with the home has been good throughout. The staff are always approachable, happy to answer any questions, and keep us informed about how Mum is doing, which gives our family real peace of mind.

What truly makes Middlesfields stand out is the exceptional care provided by the staff. It is clear that caring for the residents is far more than just a job-it is a genuine passion. They treat Mum with kindness, dignity, patience, and compassion every day, taking the time to know her as an individual and making her feel valued and respected.

Knowing that Mum is surrounded by people who genuinely care about her wellbeing gives me enormous comfort

Barbara, Violet's daughter

My mum clearly welcomes being there .

My father has taken, and totally unexpected being very very independent, to being in the home like a duck to water, i think its the attention he receives and the company he gets from both the other residents and all the staff.

My mother has been a resident at Emmaus House for a couple of years now. She continues to thrive here, and says that she feels blessed to have been able to come to this truly compassionate and caring place in which Christian faith is celebrated , empowered and lived out by the staff members who serve and look after her needs from day to day . Mum's complex visual needs are met with compassion and attention to detail , and thus she is enabled to fully participate in the range of activities on offer- including bowls and skittles - and to be active in the discussions and special events . She feels respected , listened to , and has had new opportunities of 'life ' rather than just 'living out' her later years :being able to give a talk to others about her interest in Ioana , and to develop her knowledge whilst participating in the themed food days from around the world, and varied music events . Welcoming, inclusive, to afford life affirming days , and well being - thank you Emmaus .

She enjoys many of the activities and feels safe and secure in the environment, knowing that if she has a problem there is always someone to help in a kind and caring way.

All at Emmaus house do not realise how much pressure has been taken away from the family during this major change for our Mum

The staff have been absolutely brilliant from day one. They obviously care so much for their residents. They have taken time to really get to know them and go above and beyond to make dad feel at home. I was super sensitive to any indication dad wasn't doing well but I've had nothing but reassurance that dad is very well cared for. He is contented and looks really well. He loves sitting in the conservatory which looks out across the fields and in to the fells. There are loads of activities for residents, trips out, and there's a real sense of community. The atmosphere there is always very relaxed. The bible studies and services are especially important to dad. I wouldn't consider any other home for dad.

My mother stayed here for two weeks for respite care. At first she did struggle to settle in for the first day or so but by the end of her stay she didn't want to leave. She has since popped in to visit and deliver cards & gifts to say thanks and she wishes to visit again. I'm so pleased that she had such an enjoyable experience and she's looking forward to her next stay.

Adastra is more than a care home-it is a home, and for that I will always be grateful.

My mother lived at Koinonia for four years and during that time she was cared for with such love, kindness and dignity by the wonderful team. She especially enjoyed the food, particularly the puddings! Whenever I visited, I always found Koinonia to be a peaceful, warm and genuinely caring environment, with a Christian ethos. The values of kindness, compassion and respect were clearly reflected in the way everyone was cared for. Being offered a drink during my visits was such a thoughtful touch. Communication with relatives was excellent and I was always kept informed about everything that was happening regarding my mum's care. My mum lived with dementia during her final years and recently went to be with the Lord. The compassion and support shown to our family during such a difficult time was a real blessing and deeply appreciated. I can wholeheartedly recommend Koinonia; John and the whole team do an exceptional job and I will always be grateful for the care my mum received there.

My mum has been in the home just over two years and has been well cared for as she has declined. She is treated as an individual and her care is personalised accordingly. Care is of a high standard and the carers are all well trained. The carers are all fantastic with mum, despite the fact she can be challenging on some days.

My husband has several health issues as well as Alzheimer's disease. The care he receives is excellent, relative to his needs. The support I receive from all the staff here is of enormous value to me and our sons. We are made welcome whenever we visit which is often. My husband is encouraged to partake of the activities, varied on offer.

Feels like home.

Wonderful,caring friendly home. Always welcoming whenever we as a family visit. Mum has been in here for seventeen months and is very well cared for by the amazing staff. The meals are very appetising with plenty of choice. There are daily activities for the residents to participate in, also day trips to Lytham and the illuminations to mention a few. Her room is lovely and clean as is all the home. We could not ask for anymore so glad they had availability when we needed it at short notice. Definitely home from home, thank you Susan and all the girls.

It is alway very clean and welcoming

Milward House has looked after my relative with exemplary care. She has always been a strong willed lady, and had enjoyed independence until her mid-nineties. However, after a fall and then a stroke, we chose Milward because of the very friendly atmosphere, and it's Christian ethos, which chimed with her deeply-held faith. Failing sight, hearing, speech and comprehension meant that she became increasingly difficult. The staff were extraordinary in their love, patience, tolerance and care, particularly over the last year. This was especially important to her family since we all live a considerable distance from Milward, making visits less frequent than we would have liked. We, therefore, had to rely completely on the home to be her day to day family. Thank you, Sid, and all your staff.

We acted as professional attorneys for a lady who had the pleasure of spending her last few years at Milward House. The home was absolutely perfect for her allowing her to live in a kind and friendly atmosphere whilst providing her with the fellowship and opportunity to worship which was of great importance to her. The staff were always on hand to deal with requests quickly and communicated with us well and clearly. We felt that the staff were very attuned to the lady's needs (even when she was less able to communicate them herself) which was very reassuring for us (not being family ourselves). All the staff treat the residents with such a level of care and respect and it was a pleasure working with them.