






In every one of their homes and schemes they express God’s love through compassion and care that helps people live life to the full - fulfilled living.
Shottermill House has an active social life in which residents can take part or follow their own pursuits. They appreciate that each resident has their own individual interests, hobbies and pastimes, and they endeavour to support residents to maintain this important part of their...
Care Provided by Shottermill House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
We accept those who are paying for their own care (self-funders), those who are being supported by the Local Authority, and those in receipt of Continuing Healthcare (CHC) funding.
• Around the clock care from highly-trained staff
• Personal care - such as bathing, dressing, grooming
• Daily living assistance, tailored to individual needs
• Food, drink and snacks
• Heating and lighting
• Specialist equipment
• Personal laundry
• All of our in-house activities
• Spiritual and pastoral support
• Basic residential care: this is where the assessed needs are relatively uncomplicated and where mechanical or technical assistance is rarely needed.
• Higher dependency: this is where the assessed needs are complex and where mechanical or technical assistance is intermittently needed.
• Enhanced care: this is where assessed needs are highly complex and where mechanical or technical assistance is frequently needed. We charge for dementia care at this rate.
The Registered Care Manager will assess you prior to admission to determine the level of care provision required. These fees are valid between 1st April 2026 and 31st March 2027 and are reviewed annually. Our fees are charged per person, per week. We do not require a deposit and we do not require a guarantor.
The price(s) shown are provided by the care home. Contact Shottermill House for full pricing details and T&Cs.
Contact Shottermill House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Pilgrims' Friend Society
- Voluntary / Not for Profit Owned
Person in charge
- Anne Pegler(Registered Care Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
- Residents must be supportive of our Christian ethos and activities
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1990
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (31)
- Single Rooms with ensuite Wet Room (31)
Visiting
- Informal visits are welcome by appointment. Relatives and friends are welcome to visit at any time during the day, and there is the opportunity to purchase a meal in the home if they wish to do so, by prior arrangement.
Parking
- There is ample parking for visitors at the home.
Shottermill House Reviews (39)
Shottermill House has a Review Score of 9.5 (9.515) out of 10, based on 9 reviews in the last 2 years.
Over all time Shottermill House has 39 reviews.
My mother in law is receiving the best care possible she has been here for a little over three years and her health and overall well being have improved tremendously.
Thanks Thea. It's a joy to have your mother lin law with us. She is such a blessing to staff and other family members alike.
I feel that the total team at Shottermill works together in caring for their residents in a compassionate way. They ensure my mother is well cared for and happy and her whole being has improved since she left her home nearly 3 years ago. This allows me to be confident she is being well looked after as I live a long way from the home.
Thanks Reg. It has been a privilege to have Mum with us. She is such a character and a delight to have in our home.
Soon afterwards my friend moved into Shottermill House. She walked around for ages saying I can't believe I now live here. I see my friend's happy face, well cared for, meeting all her needs. She has made friends. She can now voice her own needs which she could not do before. She has fitted into Shottermill life like a glove. My friend loves the daily devotions, she enjoys the food and the choices she is offered. The daily activities and outings are so meaningful for her. She loves walking around the garden. I am at peace knowing my friend is at peace. Thank you Shottermill team
Thank you for your kind words. Indeed, she has settled in so well at Shottermill, it is amazing to see the transformation in her in such a short time. As you say, she is so at peace, it is a joy to see her so happy. It is wonderful that you are able to have peace too. We look forward to seeing you again soon.
Both my parents have received care at Shottermill House for several years. My father has recently passed away, and the care he received was outstanding. As, his daughter, I was informed of his various ailments and general well-being very frequently. The dignified way the home treats all its residents is incredibly special. My mom suffers from Alzheimer's and is included in as many activities as she can manage. The home is filled with love and compassion from all staff members, which reflects the Christian values it's based on. In addition, the food... especially the homemade cakes are delicious. I'm forever thankful my parents chose here to spend their later years.
Thank you for your very kind words R. It has been a real honour and privilege to have had your Mum & Dad with us for the past 7 years. It was so sad when Dad passed away recently, but rest assurred that we will continue to care for Mum with the same love that she has always had. Our thoughts and prayers are with you and all the family at this time.
High quality of care, above and beyond expectations, and attention to residents' specific needs and interests. Residents are treated with kindness and dignity.
Good food and fun entertainment.
Rooms on the small side but perfectly adequate. Lovely small lounge for private family gatherings.
Thanks GIt's a real pleasure to have Dad staying with us. He is such a delight to have around. Also great to have you visit so regularly.
My wife suffers from Alzheimer's and has been at the Shottermill House for 16 months. During that time I have been impressed by how both she and I have been treated. Leaders are visible and exemplify the values of the home. There is a clear team dynamic with mutual respect and humour a feature. Despite the daily challenges spiritual and welfare standards are maintained and I particularly like the openness of the quarterly review. The 'medical' team deals well with the pressure of ailing fairly members and has always dealt politely and responsively to my questions. The use of hummingbirds provided is an excellent innovation.
Thanks for your kind words. It is a real privilege to have Mum living here with us. She is loved by all the family members and staff at Shottermill. It's always a pleasure too when you and family come to visit.
My mother benefitted hugely from the kindness and attention to detail that Shottermill House staff showed her throughout her 9 months with them. Nothing was too much for them and they did their very best for her. So much so that she felt confident to face death and life beyond with confidence and peace. Her final two weeks couldn't have been better and we are so thankful to all the staff for all they did for her.
Thanks. Thank you for your kind words. It was an absolute pleasure to have had Mum stay with us and to have met all the family over the past year. She will be sadly missed, as will all of you. Look forward to seeing you at the memorial.
Shottermill is an extraordinary place. I sensed the presence of God as soon as I walked through the door. It had been strongly recommended by a friend whose Dad was a resident so we were so grateful when a room became available for my mum. She had no desire to move into a care home but finding round-the-clock care in her own home to meet her physical needs had become impossible and she lived too far away from her family. Mum quickly realised that the standard of care at Shottermill was exceptional: her emotional, physical and spiritual needs were all being met by an exceptional team of carers within the context of a loving Christian community and she was incredibly grateful. Nothing was too much trouble. Having her hair done weekly; enjoying daily devotions and engaging in the exceptional breadth of daily activities offered - e.g. playing games with school children, were all highlights. The carers, management and fellow residents became family and her end-of-life care was outstanding.
Thank you for your very kind words. We absolutely loved having Mum here and she was such a joy to have. It was beautiful watching her settle in so quickly and become part of the family. She is certainly missed by all her friends she made here and of course by all our staff. We very much look...
We moved my father into Shottermill House after he had become bed-bound following a fall and could no longer be cared for at home. He had been terribly lonely after my mother's death 14 months before so the warmth of the community at Shottermill was a wonderful gift to him. He loved his room and thoroughly enjoyed getting to know all the staff and becoming well-known to each of them. He had real conversations with them. What is so strong at Shottermill is the relationship between the residents and the care staff. There is a genuine sense of family and safety within the Body of Christ. Real love and real care. Care staff went above and beyond to take care of Dad and we all so appreciated it. Shottermill was a game changer for Dad and for us as a family in the last 13 months of his life. He loved the activities especially the hymn singing on Mondays with a particular staff member. We cannot recommend Shottermill highly enough.
Thank you for your very kind words. Dad soon became part of the family and everyone loved his companionship and personality. We did indeed have some wonderful conversations with him. Dad loved his singing and as you say, he loved the view from his room. He will be sadly missed, as will all the family. We look forward to seeing you at the memorial service. Much love to you all.
If there were any issues with food etc she was able to discuss this.
She participated in those events that appealed and enjoyed the privacy of the garden at other times. It was a good time in the circumstances.
Hi, thanks for your kind comments. It was a great pleasure to have had Mum live with us. She certainly made many friends among staff and other family members and is sorely missed.
All of the staff at Shottermill were caring and compassionate towards my father during his two years there. They would go out of their way to ensure my father was happy and comfortable and treated him with dignity and respect at all times.
Thank you for your review. Pops will be greatly missed here at Shottermill, he was a great character to have had around. He very much looked forward to his family's visits whom he loved dearly.
Dad chose to live at Shottermill House and we visited soon after he moved in. As soon as we entered, the lounge was bright and airy and the residents were enjoying a cup of tea. The staff serving them smiled and welcomed us warmly. This impression of a warm, friendly environment continued even when the staff were busy and the weather miserable! If we visited at a tea time we were offered a cuppa and a homemade piece of cake! The care given to Dad was loving and considerate and he was treated with respect. He was very much a 'family member' and we were counted as such when we were with him. He was enabled to make his room his own personal space. There were no restrictions on him or us as to when we could visit him or take him out. It was lovely to know that as he became more frail he would not have to leave the place that was his home and indeed as the end of his life approached the care provided was excellent.
Thank you for your review: Dad was very much loved at Shottermill and you are right, his room was his own personal space and very unique. He was a very talented and humble man and will be greatly missed, as will all the family who came to visit often.
The staff were extraordinarily caring and went above and beyond their expected duties. He formed true friendships with a number of them. He appreciated and had great respect for the management as did we as a family.
He was fed well, was always clean and enjoyed the Christian fellowship.
Thank you for your review. It was an honour and privilege to have had Pops stay with us at Shottermill. He had a great sense of humour and was loved by all staff and fellow family members a like. It was also great to get to know you and your family. He certainly loved your visits and always looked forward to them.
The staff are exceptional, always kind, caring and loving. They gave my mother time and became more than just carers, they became her friends. I have found all aspects of my mother's time with Shottermill House to be excellent.
Thank you so much for your kind review. Your mum was so full of fun and you are right, she became a friend to all the carers. Blessings to all your family.
Our dad was treated with love and care during his stay at Shottermill House. The staff engaged with him in a respectful but also touchingly friendly way, and he was well-integrated into the social life of the home. We were very grateful that the staff were very accommodating and kind to our family as his health declined and when he passed away. Visiting him was always easy. Communication with the home was always good, and the home's engagement with local healthcare was good too. I would strongly recommend Shottermill House for its quality of care. Our dad was valued and well looked after when he was most frail at the end of his life.
Thank you for your review. Your dad was an amazing character, loved by all the staff and family members in the home. He so loved the visits from his family, and it was lovely to get to know you all when you came.
My dad stayed at Shottermill House for more than nine years, initially as assisted living following a stroke that he never fully recovered from, until last October 2023 when he died from cancer when he was receiving palliative care. Dad was always happy there and greatly appreciated the daily devotions, some of which he led, some from regular visitors to the home. He always kept a simple diary of activities and things that they did. On a number of times when I was visiting him, I was really impressed by the visitors who came to lead them in activities, drawing out things they loved, songs, poems, films, artwork and other talks. The care team loved him and helped him adjust as he got older to accept more help, which he didn't initially find easy. In his last months, Dad was so glad to be in Shottermill, to be cared for by his friends when he needed it most. As his family, this also helped us a lot to know how well he was looked after.
Thank you for your review. Your dad was a valued member of our home for over nine years. He was always full of life and humour. He made so many friends over that period, and he will be greatly missed by all, as will all his family who came to visit.
Mum found friends and companionship at Shottermill. She enjoyed the community and fellowship so lovingly given. Her favourite place was the summer house in the garden, and her biggest bugbear was the food. She always had someone to talk to and listen to her and often surprisingly found herself a source of blessing.
Thank you for your review. Mum did indeed love the summer house and made friends amongst all the staff. I appreciate that Mum sometimes had difficulty with the food, and we tried at all times to accommodate her taste.
The staff at Shottermill were so very caring for my mother throughout her stay. From the gentle way they welcomed her in March, to the reassurance they gave her when she wandered, to the being with her and praying with her at the end, they never failed to be kind and loving. But they didn't just care for my mum but for the whole family. They made time to see us when we visited and phoned us whenever there was anything that they thought we should know. They included us in decision-making without abdicating responsibility for her care. The Christian ethos and practice shone through beautifully.
Thanks for your kind words. It was our privilege to have had Mum in the home. She was a lovely lady and it was a pleasure to have known her for the time she was with us.
My mother entered this care home in March 2023 until her death in September 2023. From the beginning, Mum was welcomed and treated as a member of the family. She was well looked after and always dressed well. The staff knew her by name and the monitored her health and weight regularly and kept us informed of developments. The home always looked and felt fresh and welcoming.
Thanks for your kind words. It was our privilege to have had Mum in the home. She was a lovely lady and it was a pleasure to have known her for the time she was with us.
Shottermill House and staff, that includes kitchen, laundry and cleaning, are in my opinion the very best. The care and love they give to every single family member is remarkable. The carers and head of the care team are excellent, they always respond quickly to any medical care and emergencies. The activities that are organised every day are really well thought out and cater for everyone.
Thanks, it's a real pleasure to have Mum with us at Shotttermill. She brightens everyone's day.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 July 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (3)

Mike is an experienced Project Manager/Administrator, with over 25 years of experience leading teams and delivering projects, especially in the Charity sector, but most recently with an offshoot of the NHS. He holds a management qualification from the Institute of Leadership and Management and a Level 4 PTTLS teaching qualification. He was previously the Director of the Manchester City Mission.
Mike has a heart for people in later life and recently helped administer a project in the South West called Transform Ageing - a pioneering programme taking a community and design-led approach to improve people’s ageing experience.

Anne has over 40 years of nursing experience and has experience developing and maintaining high standards of care across several care homes. She is very passionate about sharing her faith and her walk with Christ and is actively involved with her local church.

Deborah started working at Shottermill House in August 2021. She returned to the UK at the end of 2020 as she and her husband felt it was the right time to move back to help their family, having lived in Belgium for 20 years. Deborah worked in metalwork, and administration and finally ran a childcare facility.
Frequently Asked Questions about Shottermill House
What types of Care is Shottermill House registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Shottermill House have?
There are 31 Single Rooms.
What are the Facilities & Services at Shottermill House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Shottermill House to the centre of Haslemere?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Shottermill House to verify any information. View our terms and conditions. Shottermill House has an Enhanced Service -more info.