Shottermill House

The staff at Shottermill were so very caring for my mother throughout her stay. From the gentle way they welcomed her in March, to the reassurance they gave her when she wandered, to the being with her and praying with her at the end, they never failed to be kind and loving. But they didn't just care for my mum but for the whole family. They made time to see us when we visited and phoned us whenever there was anything that they thought we should know. They included us in decision-making without abdicating responsibility for her care. The Christian ethos and practice shone through beautifully.

My mother entered this care home in March 2023 until her death in September 2023. From the beginning, Mum was welcomed and treated as a member of the family. She was well looked after and always dressed well. The staff knew her by name and the monitored her health and weight regularly and kept us informed of developments. The home always looked and felt fresh and welcoming.

Shottermill House and staff, that includes kitchen, laundry and cleaning, are in my opinion the very best. The care and love they give to every single family member is remarkable. The carers and head of the care team are excellent, they always respond quickly to any medical care and emergencies. The activities that are organised every day are really well thought out and cater for everyone.

A caring care home with friendly staff. Always there when wanted. Shottermill House has a religious emphasis, which satisfies my sister who has a long religious background. The management and staff I have met always have time to talk and help with any issues. Run well, considering budget and recruitment constraints.

I could not speak more highly of the staff and provision at Shottermill House. My friend is full of admiration for all the staff who care for her. The provision provided is exemplary and as I visit every week, I get to know most members of staff. I have always been welcomed into a happy environment from all staff, from management, to cleaners, carers etc. All staff are known by their first names and are always available and glad to help in any way. This is the best care providing home I've ever seen. A+.

My mother has settled very well at Shottermill House and feels very at home. All the staff are kind, thoughtful, caring, efficient and hard-working. There is a lovely homely atmosphere at the home and the family members have a sense of community and surrounded by their faith in a loving Christian home. The family are very pleased indeed to have found such a lovely place for mum to be so well looked after.

Staff were kind and considerate, encouraging my friend and patients with her slow walking pace. The visitor's room was comfortable and private. I was able to receive Holy Communion from the Methodist Minister, which was very special to share with my friend. The home had a welcoming feel, and the decor was pleasant.

My mother moved to Shottermill House requiring dementia care. The facilities are warm, welcoming, colourful, efficient, very clean and practical. Without exception, the managers, staff members and volunteers are professional, kind, loving, accommodating and full of fun. The food is excellent. My mother's room, with an en-suite bathroom, was the perfect size to allow for her to have key family photos and possessions but not be cluttered. Her window looked out onto the lovely gardens. The staff always went above and beyond to accommodate all forms of communication by our family (inside visits, outside trips, telephone calls, FaceTime, reading our letters to her). The spiritual community that she found at Shottermill House was very important to her, and she loved to engage in the numerous activities provided to the residents. Finally, the loving, gracious and calm end-of-life care provided to my mother was truly exceptional, further highlighting the dignity with which she was always treated.

Friendly atmosphere.

My visit to Shottermill House coincided with the Queen's funeral, as requested to watch this remarkable event with a loved one residing here. Considering the extraordinary day, nothing was too much trouble. It was clear the day for all involved had been planned with care and great kindness. I found the rooms, shared space and the loo/bathroom to be light and clean, yet with homely touches like personalised cushions, photo boards etc. Covid protection like masks and handwash are provided. The funeral service itself was featured with great dignity, while I saw people discretely offered refreshments and assistance given. A buffet lunch was prepared, which I was offered and very much appreciated after the long drive here! Many thanks to the team.

Shottermill House is full of love and compassion. Staff are welcoming and friendly and have/are still working so hard in still difficult circumstances. Well done!

Arranged a visit at a specific time. On arrival, meet by staff to go through Covid restrictions. Taken through to visitors lounge where Mother was waiting. We were left in private for the whole time of the visit apart from when refreshments were offered.

Our whole family realises how fortunate we are that our mother's home is now Shottermill House. We know that she is safe (indeed fiercely protected), cared for and respected. Every time we visit, the atmosphere in the home is calm, clean, and on occasions, lovely. Although my mum can only "live in the moment" (she has no recent memories), I believe she is happy amongst good, kind people, which is where she would want to be.

My 90-years-young mum is safe, contented and always up for a song or a poem when I visit. With her freshly coiffed hair and sense of humour, Mum is good company. I often have a cup of tea with her when I visit, such a small thing, but so lovely to share that moment. Mum responds to jokes and magic tricks! Her love of gardening means that she enjoys looking at the potted plants in the garden and walking around in good weather. The homecooked food from the in-house chef is greatly enjoyed. Mum's interests are met, and it is reassuring to see her well cared for.

My mother-in-law is very well cared for and loves living at Shottermill House. The staff are super and very caring. The food is excellent too. We are very happy.

My visit to see my mother at Shottermill today was arranged only one hour before I arrived. The care manager was very polite when speaking on the phone to arrange this visit. On arrival, things were obviously busy with a previous visitor, but I was greeted by the business manager, who is always very welcoming. I appreciate all that is being done for the care of my mother.

I wholeheartedly recommend Shottermill House. My mother has been a resident for over two years and has received great kindness, consideration and excellent care. Shottermill House is a bight and clean rest home with lovely staff who are always smiling and happy. It is a calm and peaceful home, welcoming and comfortable.

What an excellent home! Always receptive to residents needs and always keep family well informed.

Shottermill House have cared for my mother for over 4 years now, but recent months, because of Covid-19, have been particularly difficult for them. However, they have risen to the challenge and responded magnificently. Initially, I was not able to visit in person, as they went into a total lockdown, but a recent easing of regulations has meant that, in August, I was able to have a short garden visit. Because of their diligence, nobody in the home has been ill with covid, and my mother continues to be very happy, and I cannot thank them enough for their love and care.

Shottermill House have been extremely kind and caring whilst looking after my mother. We feel very lucky to have found such a caring home, which follows Christian values, which is also in the area she lived all her life. She is very happy living there.