Pilgrims' Friend Society in Kent | 1 Care Home

Review of
Milward House
from G R (Son of Resident) published on 23 January 2026 Submitted via Website • Report

Overall Experience

I am delighted to have found this very caring care home for my mum. From the first day of moving in, the management and carers have always taken the time to make mum feel happy, active and safe in her world that has become more and more confusing with her increasing dementia. As a religiously based

care home, I have come to realise through her time at Milward House, how important mum's faith is to her. It is clear that ethos engenders fellowship and a wonderful sense of community spirit and mutual respect between the residents which is matched and complemented by the management and staff. Milward House has become mum's home and thank you so much for the care you provide and how you have made that happen.

Reply from Sid Martin, Business Manager at Milward HouseThank you so much for your kind words and recognition of the person-centred care we offer, and the value of the Christian support that is so important to our residents. It is a delight to have mum living with us and we are glad that you and she enjoy her being here so much.

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Review of
Milward House
from J B (Son of Resident) published on 4 December 2025 Submitted via Website • Report

Overall Experience

My mum was here for around four years after she had been diagnosed with dementia and was unable to look after herself. I was very pleased with the level of care she received. The staff were always welcoming and the carers were very kind, considerate and compassionate. The home itself was clean and it

was a happy place. There was a strong Christian ethos and I felt reassured that my mum was being looked after and her wishes were coming first.

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Review of
Milward House
from A W (Daughter of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

Since March 2025 when my mother moved Milward House, my family and I have been struck by the commitment, warmth and trustworthiness of all the staff. Although the changing state of my mother's health is hard to see, I am comforted by the happy atmosphere and the team spirit that support residents and

families alike. Daily activities are varied, such as art, music, baking, visits from the local primary school and quizzes of all kinds. The daily acts of worship are led with great sincerity and everyone is encouraged to contribute. My mother appreciates very much all the effort that the staff go to for her, and especially for the respect that is shown when personal care is required. I am grateful for all the kindness and expertise that staff bring to my mother's life on a daily basis.

Reply from Sid Martin, Business Manager at Milward HouseThank you so much for the kind words of encouragement and appreciation. It is a pleasure to care for your mother, and knowing that that we do and how we do it makes a meaningful difference in the way you have outlined is the icing on the cake.

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Review of
Milward House
from Andrew M (Son of Resident) published on 21 October 2025 Submitted via Website • Report

Overall Experience

Generally the home is welcoming with caring and friendly staff.
The residents are well cared for and there seems to be adequate staff.
There are frequent activities in the weekday afternoons, although these appear to be mostly indoors. Therefore, there is a concern that residents may not be getting

sufficient vitamin D. Not sure if supplements are given.
The quantity of food appears to be adequate, although I can't comment on quality.
The 'evening' meal is very early (5pm), which makes it a long night before breakfast the next day.
The quality of the bedding leaves something to be desired, we have commented about threadbare sheets.
The building is presumably a converted house and has obvious limitations e.g. no en-suite bathrooms, multiple floor levels, no refreshment facilities for residents.
Finally, there is little feedback on a resident's health i.e. are they in bed, have they been seen by a doctor?

Reply from Sid Martin, Business Manager at Milward HouseMany thanks for your detailed feedback.
We have supper at 5pm due to residents' needs: some have breakfast as early as 5am, so an early supper seems to suit most. Sandwiches etc. are available at any time after this should a resident prefer a later supper, and tea and biscuits are also available all evening.
You did notify us of an issue with the bedding in April 2024 which we addressed by changing all the sheets that week (we have again since too). Where sheets are washed at high temperatures the fabric does suffer, but we regularly check bedding and order replacements as needed as a result of your feedback from April 2024.
Families are welcome to enquire on health and wellbeing issues at any time and we actively encourage their involvement in care plan reviews. Please do enquire as frequently as you wish about mum's health: we will gladly update you.
Many thanks for your recognition of the caring and friendly staff which are our greatest asset in ensuring person-centred care.

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Review of
Milward House
from H S (Power of Attorney of Resident) published on 13 October 2025 Submitted via Website • Report

Overall Experience

My relative spent her last 18 months in Milward and her care was good. The home has a strongly Christian ethos and a loving atmosphere. The staff were friendly and kind. There was a good timetable of activities for residents who wanted to be involved.

Reply from Sid Martin, Business Manager at Milward HouseIt was an honour to serve your relative in her final months and we hope that the love and care we offered was a blessing to her and those who loved them. It was a pleasure to see her have so many visitors and the encouragement this brought, so thank you for all the family did to complement the loving atmosphere that we actively seek to create.

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Review of
Milward House
from Nina W (Daughter of Resident) published on 13 October 2025 Submitted via Website • Report

Overall Experience

The care at Milward is very personalised.
Basic physical needs are consistently met & residents are treated with love & respect & valued as part of a family.
Christian faith is central to daily life @ Milward.
There is good communication from staff to residents wider family & I am always welcomed

when I visit.

Reply from Sid Martin, Business Manager at Milward HouseThank you for the recognition of the love and respect that we have for all our residents, and the person-centred care we offer them which includes meeting their spiritual needs. It is a pleasure caring for your family member and looking after them as one of our own.

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Review of
Milward House
from Christine B (Daughter of Resident) published on 7 July 2025 Submitted via Website • Report

Overall Experience

The staff at Milward House go over and above to ensure that the residents are valued, loved, cared for and are happy. Nothing is ever too much trouble. The home has a Christian foundation, with all residents having an active faith. This is respected, encouraged and fed through regular services and activities.

The residents have just been on their annual 'staycation' to Wales. Sue, the activities coordinator, did an amazing job encouraging learning, engagement and fun activities about all things Welsh. I happened to visit when the ice cream van turned up, playing it's happy tune, which brought much enjoyment, and, no doubt brought back memories to many.
I am very happy that I can rest assured that Mum is being well looked after and loved by the staff at Milward. I feel we, as a family, are so fortunate to have Mum in such a great home. Thank you to all at Milward for going over and above to look after Mum and ensuring she is well looked after, happy and loved.

Reply from Sid Martin, Business Manager at Milward HouseThank you for sharing such lovely sentiments about the love and care that mum receives at Milward House: we love having her with us.The holiday week 'in Wales' was really good fun and we think everyone enjoyed the special activities and food. I hope you managed to get an ice cream too...

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Review of
Milward House
from Margaret T (Niece of Resident) published on 21 May 2025 Submitted via Website • Report

Overall Experience

My Aunt has been very contented at Milward House especially as it is a Christian home with very caring and professional staff. She always speaks highly of the staff which is a good recommendation from some one retired from healthcare. Whenever l have visited l have noticed what a happy atmosphere,

with many activities for the residents to join in if they wish. It is far better than any l have visited in the past.

Reply from Sid Martin, Business Manager at Milward HouseIt is such a blessing to hear that our residents are contented and value the care and personal interactions with the staff, so thank you for that encouragement which I will pass on to the team here. It is a joy and a pleasure to serve your aunt at Milward House.

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Review of
Milward House
from Julia M (Resident) published on 21 May 2025 Submitted via Website • Report

Overall Experience

Overall the care I received at Milward House was excellent. The staff were kind & courteous. I very much enjoyed the Christian aspect & input.
In general the food was excellent. The breakfast and lunch meals were varied & tasty.
The suppers that were served at around 6pm, were rather uninteresting

& unappetising in the way they were presented to me. Mostly, the GF bread provided was very dry & thick sliced with their crusts left on. This meant they had to be held with both hands to make any impact when biting and were difficult to swallow.
My room was on the 3rd floor. It was quiet & had a pleasant view & was easily accessed by the lift. The only drawback back was there was no en-suite which meant I had to use a commode. (This was emptied promptly on request.)
The nearest flushing toilet to my room was up a short flight of stairs which I did not want to attempt in the middle of the night! However the toilet facilities on the ground floor were plentiful and easy to access.

Reply from Sid Martin, Business Manager at Milward HouseMany thanks for your review recognising the excellent care you received and the kind staff that served you.I am sorry the gluten free bread was not to your expectations, but we were reliant on what we could source from local supermarkets. If you were to return, we would be pleased to know your preferred supplier/brand so we can improve this for you.

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Review of
Milward House
from E S (Daughter-in-law of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

The building feels more like a hotel than a care home, though the very limited grounds are a pity. Staff are caring and friendly. There are a variety of activities and outings.
Despite mentioning on several occasions that we didn't want mother dressed in stained or ripped clothing this happens on several

occasions.
Mother is settled and happy.

Reply from Sid Martin, Business Manager at Milward HouseMany thanks for your recognition of the caring and friendly staff here at Milward: the meaningful interactions between staff and residents are the main way in which we can demonstrate person-centred care and it is so encouraging to see mother thrive in this environment.I am sorry that you feel that clothes have been stained or ripped: I am not aware of this myself, so please do chat with me in person when you are next in about your concerns. One reason may be that we enable mother to paint her lovely pictures and paint sometimes gets on her clothes, but clothes are put on clean each morning, even if they then attract marks through the day at mealtimes etc.

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Review of
Milward House
from John P (Son of Resident) published on 25 February 2025 Submitted via Website • Report

Overall Experience

Mum spent her last five years at Milward House. Every staff member I met during that time were very professional and so caring. This was a great comfort as I live a long distance away. The home is in a lovely area with a nice park just up the road. I strongly recommend this place.

Reply from Sid Martin, Business Manager at Milward HouseThank you for your encouraging recognition and endorsement of the care we provide. It was a pleasure to know your mum, and you and the family, and we trust that the care she received here made a real difference.

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Review of
Milward House
from G P (Son of Resident) published on 19 February 2025 Submitted via Website • Report

Overall Experience

Milward House was our Mother's home for five months after moving from Brighton.
The Staff are very professional and kind and considerate, and willing to help.
I would recommend Milward Houe as a safe comfortable home for any member of your family.

Reply from Sid Martin, Business Manager at Milward HouseIt was a pleasure to have Mum with us for almost five years and to show her Christian love and care that she so appreciated. We were pleased to support your family with an administrative matter recently too: our care extends beyond someone leaving the home here, so it was a blessing to be able to help there.

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Review of
Milward House
from Elaine B (Sister of Resident) published on 17 January 2025 Submitted via Website • Report

Overall Experience

My brother was admitted to Milward House in April 2024 suffering from dementia. The staff and volunteers have looked after him so well and he is included in all the day-to-day activities. He is very happy and is treated with kindness and respect and has a good relationship with all the staff despite

the challenges of his condition. I would certainly highly recommend this home.

Reply from Sid Martin, Business Manager at Milward HouseThank you for your endorsement and kind words recognising the way that we care for your brother. It is a privilege to be able to serve and bless him, and we are glad that this in turn blesses you.

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Review of
Milward House
from Gill T (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report

Overall Experience

My 90-year-old father was preparing for discharge from hospital, having been prescribed a pureed diet. He was also exhausted and weak from two periods in hospital. My mother lives at Milward House and with a pretty short time frame, we contacted the senior staff at Milward to see if Dad could be accommodated

on a short-term basis for recovery.
The team were incredibly helpful in making this happen, something we appreciated particularly as I believe they were short-staffed that weekend because some staff were away at a conference. There was obviously a fair bit of paperwork for Milward to complete but they got it all done and it meant so much to my father that he could come to Milward, where he's familiar with the staff and the environment. Not only that, but he was able to see Mum much more regularly as they were now in the same building!
It had been a difficult period for my sister and myself, who jointly support and care for Mum and Dad, with Dad having to go in and out of hospital so it was wonderful for us to feel assured that Dad was in safe hands and being well cared for and his diet managed properly.

Reply from Sid Martin, Business Manager at Milward HouseIt was our pleasure to help Dad out in his time of need and it has been so lovely seeing him and mum share time together. Thank you for your kind words of recognition. We hope Dad's stay continues to bless him as it does us to see him doing so well.

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Review of
Milward House
from Christina E (Daughter of Resident) published on 15 November 2024 Submitted via Website • Report

Overall Experience

My mother is very well cared for physically in the home. The staff are well trained and extremely supportive. I am grateful that she has daily Bible reading and prayer at the home. Mum is a Christian and her being in a Christian atmosphere is a top priority for me. It would be horrific to think of her

in a home where the TV was blaring away when she never would have had a TV in her own home. It is wonderful that she can sit in the lounge at Milward without her now fragile senses being assaulted by something she would have disliked so much as TV.
I am always made very welcome when I visit and am able to have lunch with my mother. This enables me to try to help her eat and also reassures me that she is eating. The staff understand and respect her fear of hospitals, injections and medication which is not a result of dementia but a kind of deeply held preference. I would love to be able to look after Mum myself but sadly I cannot. I'm so thankful for Milward House.

Reply from Sid Martin, Business Manager at Milward HouseCaring for mum is an absolute joy and it is lovely to see her engage with things at times despite her dementia, no doubt as a result of our 'The Way We Care' initiative and the wonderful work that our team do to try and make sure she is as blessed and supported as she can be. Thank you for the recognition of how the care we offer is so valuable to her and you: as I say it is a pleasure.

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Review of
Milward House
from Mike S (Brother of Resident) published on 15 November 2024 Submitted via Website • Report

Overall Experience

My mother and sister, respectively have been residents at Millward House for a number of years. My mother is 102 and I am sure would have not reached this age without the love and care provided by Millward House.
Similarly, my sister is over 80 and very disabled and again the loving care she has received

keeps her going, they both love Millward House, it's their home.
The staff are very caring, the food is very good, and the management provides for social activities which I know from my folks is very much appreciated.
The quality of housekeeping is first class, and whilst I do not manage unfortunately to get up to the area very often as I live in Wales, I am always struck by the warmth of the staff, and the lovely ambience of the property when I visit.
I cannot think of a better place for the ladies, and we thank God for all the staff do for them, they work so hard very often under demanding circumstances.

Reply from Sid Martin, Business Manager at Milward HouseThank you for your kind words as we care for two generations of wonderful ladies from the same family. They are both real characters and it is a delight to know and care for them and see them flourish as they live here in 'their home'. It is so encouraging to hear that the love we inevitably develop for those we care for is evident to their relatives, so thank you for that too.

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Review of
Milward House
from Wayne C (Son of Resident) published on 18 October 2024 Submitted via Website • Report

Overall Experience

My Mother has been a full-time resident at Milward House since before Covid. This is a wonderful home where staff cope very well with her particular challenges.
In the month reviewed above, she celebrated a very important birthday where the staff went overboard to make her happy. One could see that

she enjoyed the food, cake and company - along with the schoolchildren from a local Christian school with whom she played all sorts of games.
This month also coincided with the changeover from self-support to the local County Council-aided support after her savings had been depleted. This was not an easy transition to achieve, but again the home, through its management, were extremely proactive in making the transition seamless. For this, the family remain very grateful.
This is a Christian home in every respect where devotions are preached every weekday. My mother is now very settled and physically well which at her age is a great blessing.
Top marks and thanks to all at Milwards.

Reply from Sid Martin, Business Manager at Milward HouseThank you for such kind words and recognition of the love and care Mum receives here at Milward. It was a joy to celebrate her milestone birthday with her and to have you here to enjoy it as well.

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Review of
Milward House
from Andy P (Son of Resident) published on 15 October 2024 Submitted via Website • Report

Overall Experience

Milward is a home that is truly homely. The level of kindness and care delivered by the staff is impressive under any circumstances, but for special occasions, they still manage to go that extra mile. I couldn't wish for better for my mother.

Reply from Sid Martin, Business Manager at Milward HouseThank you for your kind words and appreciation of the care shown by the staff here. It is a joy to have mum here living with us and a delight to be able to celebrate special milestones with her too.

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Review of
Milward House
from Philip T (Son of Resident) published on 20 August 2024 Submitted via Website • Report

Overall Experience

This review relates to one week's respite care for my father in July 2024.
The overall experience was good.
The initial assessment meeting with the Business Manager and the Care Manager a couple of weeks ahead of the stay was very positive and the Care Manager carried out a thorough interview. My

father seemed to enjoy his stay at Milward House. I think the fact that there was lots of activity meant he was more engaged than he normally is when he is home alone. He seemed to be well engaged in the afternoon quiz when I came to collect him on the day he went home.
All the staff seemed very kind and caring.

Reply from Sid Martin, Business Manager at Milward HouseIt is so lovely to hear that your father enjoyed his time with us here at Milward, and that you are pleased with how it went. Thank you for the feedback and encouragement which I will pass on to the team here. We would be very glad to welcome him back anytime.

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Review of
Milward House
from Suzanne P (Daughter-in-law of Resident) published on 5 August 2024 Submitted via Website • Report

Overall Experience

Milward House was recommend to my elderly 96-year-old mother-in-law and it definitely lived up to its highly regarded reputation. We were guided through all the documentation expertly and efficiently by the business manager at every stage.
Next a home visit followed by the care manager to reassure

my mother-in-law and explain life in Milward House and was conducted with the utmost kindness and professionalism. We took to her immediately she is lovely.
My mother-in-law has shared the many activities she engaged in. Her highlights were a holiday week one day they went to the seaside in the garden which she loved to a jumble sale, her utmost favourite thing to do ever!
She talked about the personal care she received which she normally struggles with excepting help for. However, she talked endlessly of the patience and softness she was shown by a younger member of staff assigned to support her.
Lastly, the beautiful Spanish lady, who helped her settle in, reassured us and was just wonderful throughout. 5 stars and above!

Reply from Sid Martin, Business Manager at Milward HouseThank you so much for the kind words, and especially the recognition and appreciation of the person-centred care we seek to offer at all times. Your mother-in-law certainly made fast friends with everyone and seemed to have a wonderful time with us here, so it is good to hear that was the case. We look forward to welcoming her back as and when needed.

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Care Home Owned by Pilgrims' Friend Society in Kent

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Pilgrims' Friend Society Reviews in Kent (32)

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