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Care Home Owned by Pilgrims' Friend Society in North Yorkshire

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Pilgrims' Friend Society in North Yorkshire

Only the locations & reviews in North Yorkshire for Pilgrims' Friend Society are showing below.

View the details of all 12 locations (with 332 reviews) owned by Pilgrims' Friend Society

Pilgrims' Friend Society Locations in North Yorkshire (1)

 - Browse 1 Care Home owned by Pilgrims' Friend Society in North Yorkshire
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Emmaus House
115 Valley Drive, Harrogate HG2 0JS 
9.7 39 reviews
Emmaus House, Harrogate, North Yorkshire
"My mother moved in to Emmaus House Residential Home in January 2026 and has settled in so well. Prior to living at Emmaus House she had…"   Read all 39 reviews
  • from £1,316 / week
  • 23 Rooms
Location Type Care Home

Rooted in the Christian faith, life at Emmaus House supports residents to live fulfilled lives in their later years. Emmaus House provides excellent, personalised care which supports the residents ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Pilgrims' Friend Society Reviews in North Yorkshire (39)

9.4

Pilgrims' Friend Society has a Group Review Score of 9.4 (9.412) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Pilgrims' Friend Society must have a Review Score.

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Review of

Emmaus House

from Angela P (Daughter of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved in to Emmaus House Residential Home in January 2026 and has settled in so well.
Prior to living at Emmaus House she had struggled at home with carers going in 3 times a day for several years. She had lost weight due to an ongoing illness and was often confused.
Since moving in to Emmaus
House, all her friends and family have remarked on how well and happy she looks. Mum enjoys joining in with the organised activities and bible study, is eating healthy meals and has got to know other residents and the lovely staff.
My mother is well cared for and respected. She has a lovely room with her familiar things around her and visitors are always made to feel welcome.
We are so pleased that she chose to move to Emmaus House and hope she has many happy years living there.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseGrateful thanks for taking the time to leave this review which I shall share and celebrate with the team, I am so pleased that your mother has settled well here at Emmaus House. Your mum is a wonderful lady and it is a pleasure to know her.
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Review of

Emmaus House

from J H (Niece of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a visitor I am impressed by the friendly welcoming atmosphere. I am always greeted with a smile. I have observed that the staff are very attentive to residents' needs. The staff are very approachable if I have any questions about my aunt's care and I feel they are genuinely concerned for her welfare.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseThank you so much for taking the time to review our care home and staff team
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Review of

Emmaus House

from K D (Daughter of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home genuinely feels like a home, especially as it is not too big, and it felt like the right choice immediately.The staff are wonderful and my family enjoys talking to them and catching up as much as my mother does, who resides there. We have strong peace of mind that our mother is in good
hands, being cared for, and is being fed quality meals. Every staff member is kind and caring and patient with the residents. The location of the home is also a plus, being so close to Valley gardens for walks with mum when the weather improves! My mother finds comfort in knowing that the home is a Christian home and regular prayers are a daily part of her routine.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseThank you very much for taking the time to complete this review-I shall share your feedback with the staff team. I am so pleased that you have peace of mind, Grateful thanks. Chrissie
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Review of

Emmaus House

from Kathryn E (Daughter of Resident) published on 16 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Emmaus House for just over a year now, she settled straight away, mainly due to the gentle care and support of the staff.
She enjoys the activities and especially the services on a Sunday afternoon.
All the staff are very approachable if we have any questions.
There is always a lovely
caring, family atmosphere when we visit.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseThank you very much for taking the time to leave a review of our care home. I am sorry that we did not score highly across all areas and look forward to your feedback as to how we could improve for you and your mum. Many thanks
Chrissie
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Review of

Emmaus House

from Tim Y (Son of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were very caring and gentle with mum who was just in for 7 days recovery care following a hip replacement operation. The room was lovely and quiet with food facilities. The room was on the ground floor which meant easy access.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseThank you very much for taking the time to review our care home, it was a great pleasure to know and to look after your mum.
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Review of

Emmaus House

from Jane L (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Emmaus for over two years now and really values the individual care, and genuine 'home from home ' feel - this is typified by the use of 'our Emmaus family' rather than being a 'resident.' This wonderful place offers the opportunities for the development of new and significant
friendships in later life, and at the heart of this is the firm, compassionate and inclusive commitment to faith - modelled by the carers and management, in all they provide for this family. My mother said recently,' Nothing is too much trouble ' both in terms of her physical, intellectual, and emotional needs, and that she feels respected, and listened to.
From our family's perspective, we always receive a genuine and warm welcome, and love being able to join with the Emmaus family for special events and meals taken with our loved one. I can see just what a positive effect the overall experience of Emmaus has had on my mother's life .I thoroughly recommend this loving and unique place.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseThank you for taking the time to leave such a generous review which I shall share with the team. It is a pleasure to know and care for your mum.
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Review of

Emmaus House

from Ros P (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been in Emmaus for over two years and is very happy and well looked after. She has made friends and readily joins in activities although also likes time to herself. The staff are very kind and attentive and she is always praising them. The food is generally very good.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseThank you very much for taking the time to leave a review of our care home. It is a great pleasure to support your mum to live well at Emmaus House.
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Review of

Emmaus House

from Michael B (Nephew of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Uncle Leslie was a resident at Emmaus house for 9 years till his passing in September during this time he was treated with respect and care,Emmaus has a reputation for the quality of its food and the way it is presented.
The care team have always been attentive to Leslie's needs physically and emotionally
and the activities have helped a great deal,Leslie always had a strong connection to his church and his devotions have been well catered for by the team and visiting ministers.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseIt was a great privilege to know your Uncle, he lived with us for many years, he is much missed. Thank you for taking the time to leave this review.
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Review of

Emmaus House

from Tony B (Son of Resident) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a decline in Mum's health the family and GP agreed it was best to look into care options for her safety and wellbeing. As next of kin I was overwhelmed with information and after some resource discovered Emmaus House as a possible option. Emmaus House is in a beautiful location opposite Valley
Gardens, a park Mum loves and as a family we grew up in the local area.


I visited Emmaus House and was welcomed by the team and quickly felt at ease and all my questions were answered, the Christian ethos is evident without being overbearing and the team clearly are passionate about the care they provide.


Mum has now lived at Emmaus house on respite care for 6 weeks, her health has improved significantly and she has engaged well with the fantastic routine of great food, company and care. The transition from living at home was always going to be emotional and difficult for Mum and the family, Emmaus House team have been incredible at every step of the journey.

Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseThank you very much for taking the time to review our care home Tony, we have been delighted to welcome your Mum at Emmaus House. I shall share your feedback with the team. Many thanks
Chrissie
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Review of

Emmaus House

from S K (Daughter of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely time at the coffee morning today!! Such friendly welcoming staff and wonderful coffee and cakes! Thank you to a couple members of staff and all the staff for everything you do for my mum best wishes
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseThank you so much for taking the time to leave a review and for attending our coffee morning. It was great to see you there. I will share your feedback with out team.
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Review of

Emmaus House

from P P (Wife of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a most wonderful atmosphere at Emmaus House that my husband and I were aware of from our very first visit. It is obviously run on the Christian ethos of do unto others as you would have them do unto you. Everyone is so happy, caring, skilled, knowledgeable and goes the extra mile. We are really
happy and thankful that my husband has a wonderful home here. The care is outstanding. Thank you so much you give to everyone. PS. Plus, the food is superb.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseThank you so much for taking the time to review our home, I shall share your feedback with the whole team. It is an absolute pleasure to know and support your husband here at Emmaus House.
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Review of

Emmaus House

from Lesley D (Niece of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie is a long term resident of Emmaus House. She has enjoyed a very happy, contented and safe life in the home. As the years have passed by, she has received the increased care and support appropriate to her health needs. Enthusiastic staff provide numerous and varied activities, giving vital
stimulation and lots of laughter! Emmaus is a very welcoming home maintained to a very high standard, a true community for which we are very grateful.
Reply from Chrissie Medway Steel, Manager at Emmaus HouseThank you very much for taking the time to complete this review and recognising the whole team effort made to make Emmaus House a wonderful place to live well. I shall share your feedback with the staff. Thank you.
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Review of

Emmaus House

from I M (Friend of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always been kept up to date with my friends condition as her POA. It has been comforting to know my friend has been looked after with care and compassion and has, at all times, had her wishes met with understanding.
Reply from Chrissie Medway Steel, Manager at Emmaus HouseMany thanks for taking the time to review our care home, it is a great privilege to care for your friend.
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Review of

Emmaus House

from Jeannie C (Daughter of Resident) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always helpful and are so kind and patient with my mum. Thank you so much. They are always happy to take the mobile phone to mum when I ring up, welcoming when I visit and help with any concerns.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseThank you so much for taking the time to complete a care home review for Emmaus House, it is such a pleasure to know your mum!
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Review of

Emmaus House

from David W (Godson of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Godmother was a resident at Emmaus House for over two years up to her death in November, and I was always happy with the care that she received, and the family atmosphere of the home. When visiting, we often took part in organised activities, which was most enjoyable. The staff were always friendly
and helpful and I would certainly recommend Emmaus House based on my Godmother's experience there.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseThank you so much for your positive review and kind words. It was a pleasure to know your Godmother and get to know you too. Please do not hesitate to call into our home for a coffee if you are ever in the area. Best regards.
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Review of

Emmaus House

from Dee A (Niece of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt lived at Emmaus House for several years. She died there a year ago after she and all her family received excellent care and support throughout her time at Emmaus House.
The ongoing care shown to our family is wonderful. They are always there for support to us, and we still feel part of the
Emmaus Family. I am taking a friend, (whose mother also was cared for and died in Emmaus House) with me to visit Emmaus House as we have been invited to join the residents and team before Christmas.
Thank you for this follow-up care Emmaus House.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseThank you for taking the time to leave a review and I am so pleased that you still come along to our events and activities as a part of our extended Emmaus House family. I will see you at our Christmas Fair!
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Review of

Emmaus House

from George H (Son-in-law of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to my in-law moving into Emmaus House its reputation had preceded it. On moving in and over the time she has been there, their reputation has been confirmed.
The quality of accommodation and services are excellent. The staff and care provided is of a high quality. It is a very personable environment
for very needy people.
As a regular visitor I am treated with kindness and respect and see firsthand the love and care extended to service users, visitors and staff alike.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseThank you so much for your kind words, it is always lovely to see you at Emmaus House. I shall share your feedback with the team.
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Review of

Emmaus House

from K L (Son-in-law of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is no better place than Emmaus House for its family-centred approach that actively involves the residents in every aspect of their care. It is a truly amazing place where everyone on the staff goes above and beyond in their care for the residents and makes visitors so welcome.
It is a great
comfort to know my mother-in-law receives such care and is so happy to be at Emmaus House, but their whole approach to care has reached new heights because my wife and I both commented after a recent visit that she looks so vibrant and confident. The approach to care really is enabling my mother-in-law to flourish at Emmaus.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseThank you for your lovely words, they are so nice to read! I shall share your feedback with the team.
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Review of

Emmaus House

from Malcolm J (Son-in-law of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very caring “family“. The staff treat residents and their families like real friends. Always welcoming and very caring for the residents. The accommodation is very comfortable and homely. All the staff make the extra effort to make you feel welcome.
Reply from Chrissie Medway Steel, Manager at Emmaus HouseThank you so much for your very kind words, I shall this with the team who hold you and your family in very high regard.
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Review of

Emmaus House

from Susan S (Daughter of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent 3 happy years at Emmaus House. She was very well supported and looked after - all staff excellent.
My mother died December 2022.
Reply from CHRISSIE Medway Steel, Manager at Emmaus HouseWe are so glad that you joined us for our coffee morning, it was lovely to see you again. We still miss your wonderful mother. Please feel free to join us again for coffee if you are in the area. Thank you for taking the time to review our home, I shall share your feedback with the team. Best wishes.
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