Care Homes Owned by Pilgrims' Friend Society in Essex

My mum has been in the home just over two years and has been well cared for as she has declined. She is treated as an individual and her care is personalised accordingly. Care is of a high standard and the carers are all well trained. The carers are all fantastic with mum, despite the fact she can be challenging on some days.

My husband has several health issues as well as Alzheimer's disease. The care he receives is excellent, relative to his needs. The support I receive from all the staff here is of enormous value to me and our sons. We are made welcome whenever we visit which is often. My husband is encouraged to partake of the activities, varied on offer.

Feels like home.

I would recommend my friend to come here. The staff look after me well. I find the food good. I came to Luff House as it is a Christian home.

Mum moved in to Luff House 6 weeks ago and the transformation has been incredible. The activities are outstanding - I can not believe all the things she is doing. Taking her out for coffee mornings and all the different opportunities have revitalised her. The care is exceptional and the support the family has received have made this move in to a permanent Care Home as straightforward as possible. Thank you to everyone in Luff House who have given us such peace about leaving our mum in your capable hands.

When the time came to transfer mum to a higher dependency provider, the management team and care team were supportive and helpful. The day mum left there were sincere emotions from the staff, who clearly had genuinely grown fond of mum and care for her.

My sister and I feel so grateful and blessed that he was so cared for and loved in his final days. This place and the entire team of staff, are nothing short of wonderful.

I liked this home because it is small with only 28 residents which made it feel homely. I have found efficient and caring staff throughout the home and nothing is too much trouble. The menu is varied each day and residents preferences are noted. Varied activities each day make life stimulating and give residents a better quality of life than they would have at home.

The manager has been particularly understanding and helpful in arranging additional carers so that Uncle can go out for walks, do some shopping and visit the seaside.

I'm very happy to see my uncle well looked after and cared for. No care home is perfect, but the staff genuinely care and help when needed. The managers are particularly understanding and sympathetic. My wife often looks at the home's Facebook page - great photos which help when it comes to interacting with my relative on 'difficult' days. The Christian standpoint is demonstrated throughout the home, often in action and sometimes with words. Long may it continue. I'm happy to recommend this home.

My two-week respite care provided me with the post-operative environment I needed before going home to manage alone. Aids were provided in the ensuite and I was free to do as little or as much as I could. Corridors gave me safe walking practice. The staff were friendly and I could join in the activities. Observing disability and dementia was a learning experience. The staff had patience and politeness at all times and praised the care home.

In the last year that my husband has been with you, I have nothing but praise for the standard of care you have shown him. Thank you.

Luff house, cared so well for my mum who had dementia and physical needs. Despite her great needs, she was always involved in the many activities that they provided. The Christian ethos of the home underpins everything they do and when my mum was in Palliative care Hummingbirds spent time sitting with her, reading, chatting, praying and playing music. The staff are wonderful and get to know their residents and their needs well. It was always obvious how much they loved their residents and were always welcoming to visitors.

The staff trainer using The Way with Care as her course basis. I found her knowledgeable and helpful and her rapport with patients was obvious for all to see. If courses were extended to carers I would attend.

Myself and my siblings couldn't be happier with the care and commitment of the home to have our loved one happy and content. His personal care, health and dietary all excellent.

The whole staff team were excellent and very kind and caring. Mum had a good respite stay. Quite a few residents had dementia and social contact was limited mainly to staff, but that said she enjoyed her stay.

During these unusual times, it has not always been totally clear what the home would allow visitors to do or not do regarding visits, a little easier now and a bit more relaxed. I think the policies were always there, just not always conveyed clearly. If that is the only negative it is a very small one.

We had a bad experience with another care home in this area and my dad was very upset. Since we moved him to Ernest Luff, my dad is happier, calmer and the staff have helped him settle in and feel like one of their family. When we visit him he is always clean and tidy and well dressed and praises all the carers that they always bring him his tea! A very well kept, clean and secure home.

My father, who has always been an awkward man, loves being in the home. He loves all the helpers, enjoys the food and has stopped asking when he can go home. Luff House is clean and the staff are all helpful and kind.

My dad has been in the care home for 4 wells now and I don't have a negative word to say about it. Helped me in every step to get him settled in. The staff and facilities are great.