Care Home Owned by Pilgrims' Friend Society in Essex
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Essex for Pilgrims' Friend Society are showing below.
View the details of all 12 locations (with 302 reviews) owned by Pilgrims' Friend Society
Pilgrims' Friend Society Locations in Essex (1)
Luff House
9.0
21 reviews
Luff Way, Garden Road, Walton on the Naze CO14 8SW
"My father spent the last two months of his life at Luff House. He was stimulated, entertained, looked after and loved by the wonderful team…" Read all 21 reviews
Location Type Care Home
Rooted in the Christian faith, life at Luff House supports residents to live fulfilled lives in their later years. They provide excellent, personalised care which supports residents to flourish in older age. Luff House has an active social life in… Read more about Luff House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- 28 Rooms
- from £1,357 / week
Pilgrims' Friend Society Reviews in Essex (21)
9.5
Pilgrims' Friend Society has a Group Review Score of 9.5 (9.500) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Pilgrims' Friend Society must have a Review Score.
Review of
Luff House
from Stephen B (Son of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum was a resident of Luff House for 2 and 1/2 years. her dementia increased during her stay and the care team were always attentive to her needs. The music and activities were a favourite of mum's.
Unfortunately we mum's increasing needs, Luff House worked with us to find a more suitable place for
Unfortunately we mum's increasing needs, Luff House worked with us to find a more suitable place for
mum.
All of the staff with whom mum and our family met were always compassionate and understanding of mum's needs.
When the time came to transfer mum to a higher dependency provider, the management team and care team were supportive and helpful. The day mum left there were sincere emotions from the staff, who clearly had genuinely grown fond of mum and care for her.
All of the staff with whom mum and our family met were always compassionate and understanding of mum's needs.
When the time came to transfer mum to a higher dependency provider, the management team and care team were supportive and helpful. The day mum left there were sincere emotions from the staff, who clearly had genuinely grown fond of mum and care for her.
Reply from Sharon Rowley, Business Manager at Luff House
Thank you so much for your lovely review. It was a real joy to care for your mum, and it was with much regret that she had to leave Luff House, where she had become a big part of the Luff family. We hope that she is happy in her new home, and we wish her and all her family all the best for the future.
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Review of
Luff House
from C L (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father spent the last two months of his life at Luff House. He was stimulated, entertained, looked after and loved by the wonderful team of carers and volunteers.
My sister and I feel so grateful and blessed that he was so cared for and loved in his final days. This place and the entire team of
My sister and I feel so grateful and blessed that he was so cared for and loved in his final days. This place and the entire team of
staff, are nothing short of wonderful.
Reply from Sharon Rowley, Business Manager at Luff House
Thank you so much for this wonderful review. It was an absolute pleasure to care for your dear father, and you and your sister were so very supportive to us in giving him the love and care that he deserved in his last months. You almost became part of our family!
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Review of
Luff House
from Susan G (Wife of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I liked this home because it is small with only 28 residents which made it feel homely. I have found efficient and caring staff throughout the home and nothing is too much trouble. The menu is varied each day and residents preferences are noted. Varied activities each day make life stimulating and give
residents a better quality of life than they would have at home.
Reply from Sharon Rowley, Business Manager at Luff House
Thank you for your lovely review and kind words. We are very happy that you chose Luff House for your loved one. It is lovely to see that he has settled in and appears very happy living here with us.
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Review of
Luff House
from R B (Nephew of Resident) published on 5 February 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff at Luff House have been very kind and supportive of my uncle and have really helped him to settle in.
The manager has been particularly understanding and helpful in arranging additional carers so that Uncle can go out for walks, do some shopping and visit the seaside.
The manager has been particularly understanding and helpful in arranging additional carers so that Uncle can go out for walks, do some shopping and visit the seaside.
Reply from Timothy Agbenike, Registered Care Manager at Luff House
Thank you for your wonderful feedback. This will be passed back to the team.
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Review of
Luff House
from Peter B (Nephew of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I'm very happy to see my uncle well looked after and cared for. No care home is perfect, but the staff genuinely care and help when needed. The managers are particularly understanding and sympathetic. My wife often looks at the home's Facebook page - great photos which help when it comes to interacting
with my relative on 'difficult' days. The Christian standpoint is demonstrated throughout the home, often in action and sometimes with words. Long may it continue. I'm happy to recommend this home.
Reply from Timothy Agbenike, Registered Care Manager at Luff House
Thank you for the feedback. We will continue doing our best to provide person-centered care.
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Review of
Luff House
from P S (Respite Resident) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My two-week respite care provided me with the post-operative environment I needed before going home to manage alone. Aids were provided in the ensuite and I was free to do as little or as much as I could. Corridors gave me safe walking practice. The staff were friendly and I could join in the activities.
Observing disability and dementia was a learning experience. The staff had patience and politeness at all times and praised the care home.
Reply from Timothy Agbenike, Registered Care Manager at Luff House
Thank you for your review and we are happy you enjoyed your stay with us.
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Review of
Luff House
from B F (Wife of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
In the last year that my husband has been with you, I have nothing but praise for the standard of care you have shown him. Thank you.
Reply from Sharon Rowley, Business Manager at Luff House
Thank you so much for your wonderful review of Luff House, and your kind words. It is a pleasure to care for your husband and we thank you for your support in this.
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Review of
Luff House
from Janet S (Daughter of Resident) published on 19 October 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Luff house, cared so well for my mum who had dementia and physical needs. Despite her great needs, she was always involved in the many activities that they provided. The Christian ethos of the home underpins everything they do and when my mum was in Palliative care Hummingbirds spent time sitting with
her, reading, chatting, praying and playing music. The staff are wonderful and get to know their residents and their needs well. It was always obvious how much they loved their residents and were always welcoming to visitors.
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Review of
Luff House
from B W (Wife of Resident) published on 9 September 2022 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
To put a loved one into a care home is a decision not to be taken lightly especially having had a previously bad experience. There are still feeling of guilt and it is a constant worry as to whether you have made the best choice of care home. After reading CQC reports and speaking to people whose relatives
had been in Luff House, I made the decision and my husband, who has Vascular Dementia, was admitted for 4 weeks of respite. I have no doubt that we made the right choice. During his stay, he was treated with care and compassion by all members of staff. They were patient, gentle, kind, encouraging and vigilant. I visited daily and was always welcomed. My questions were answered and advice given willingly. Based on my experience I would recommend Luff House.
The staff trainer using The Way with Care as her course basis. I found her knowledgeable and helpful and her rapport with patients was obvious for all to see. If courses were extended to carers I would attend.
The staff trainer using The Way with Care as her course basis. I found her knowledgeable and helpful and her rapport with patients was obvious for all to see. If courses were extended to carers I would attend.
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Review of
Luff House
from C S (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Myself and my siblings couldn't be happier with the care and commitment of the home to have our loved one happy and content. His personal care, health and dietary all excellent.
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Review of
Luff House
from J K (Daughter of Resident) published on 16 December 2021 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The whole staff team were excellent and very kind and caring. Mum had a good respite stay. Quite a few residents had dementia and social contact was limited mainly to staff, but that said she enjoyed her stay.
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Review of
Luff House
from Pauline T (Daughter of Resident) published on 21 June 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are absolutely wonderful as are the living conditions. Everyone aims to please both residents and their visitors.
Many activities organised each day, and even an afternoon tea and cake in the gardens as a group was organised, my mum was so happy to be mixing with other residents over a relaxed
Many activities organised each day, and even an afternoon tea and cake in the gardens as a group was organised, my mum was so happy to be mixing with other residents over a relaxed
cup of tea in the garden it kept her talking about it for ages.
New restaurant and TV lounge recently finished adds to a little extra choice for interacting with others.
Mum has her hair washed and set every week, this brings a bit of normalcy between her old life and her new one.
During these unusual times, it has not always been totally clear what the home would allow visitors to do or not do regarding visits, a little easier now and a bit more relaxed. I think the policies were always there, just not always conveyed clearly. If that is the only negative it is a very small one.
New restaurant and TV lounge recently finished adds to a little extra choice for interacting with others.
Mum has her hair washed and set every week, this brings a bit of normalcy between her old life and her new one.
During these unusual times, it has not always been totally clear what the home would allow visitors to do or not do regarding visits, a little easier now and a bit more relaxed. I think the policies were always there, just not always conveyed clearly. If that is the only negative it is a very small one.
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Review of
Luff House
from R W (Daughter of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We had a bad experience with another care home in this area and my dad was very upset. Since we moved him to Ernest Luff, my dad is happier, calmer and the staff have helped him settle in and feel like one of their family. When we visit him he is always clean and tidy and well dressed and praises all
the carers that they always bring him his tea! A very well kept, clean and secure home.
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Review of
Luff House
from Carol M (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father, who has always been an awkward man, loves being in the home. He loves all the helpers, enjoys the food and has stopped asking when he can go home. Luff House is clean and the staff are all helpful and kind.
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Review of
Luff House
from S F (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad has been in the care home for 4 wells now and I don't have a negative word to say about it. Helped me in every step to get him settled in. The staff and facilities are great.
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Review of
Luff House
from Cherrie E (Daughter of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Luff House is a very good home; my dad likes it there, and all the staff are very friendly.
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Review of
Luff House
from Jan T (Daughter of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Despite being blind and bedbound, my mother has been well cared for, for the past three and a half years. Although, she would like more company when possible.
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Review of
Luff House
from Michael M (Son of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Great care at home. Could not be looked after better. Dad is very happy and so are we. Thanks to you all.
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Review of
Luff House
from M B (Son of Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I feel completely confident that my mum is well cared for. The staff are always happy to answer questions about her care or welfare and provide reassurance when needed. I believe the home is very well managed and goes to a good deal of trouble to draw the surrounding community in. If I were to become
a resident at a home, I would hope it was Luff House.
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Review of
Luff House
from L F (Daughter of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum was made to feel very welcome. Staff treated her with affection and patience. Mum even became confident enough to join in some activities - something she's never done before. The hummingbird lady was lovely. Time was always found for me if I wanted to discuss anything. When a problem arose, staff
were quick to acknowledge the issue and deal with it effectively, which was reassuring. Above all was the Christian atmosphere which Mum had wanted to experience in her final years.
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Awards / Recognitions (0)
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