Care Home Owned by Pilgrims' Friend Society in Essex

mum.
All of the staff with whom mum and our family met were always compassionate and understanding of mum's needs.
When the time came to transfer mum to a higher dependency provider, the management team and care team were supportive and helpful. The day mum left there were sincere emotions from the staff, who clearly had genuinely grown fond of mum and care for her.

staff, are nothing short of wonderful.

residents a better quality of life than they would have at home.

with my relative on 'difficult' days. The Christian standpoint is demonstrated throughout the home, often in action and sometimes with words. Long may it continue. I'm happy to recommend this home.

Observing disability and dementia was a learning experience. The staff had patience and politeness at all times and praised the care home.

her, reading, chatting, praying and playing music. The staff are wonderful and get to know their residents and their needs well. It was always obvious how much they loved their residents and were always welcoming to visitors.

had been in Luff House, I made the decision and my husband, who has Vascular Dementia, was admitted for 4 weeks of respite. I have no doubt that we made the right choice. During his stay, he was treated with care and compassion by all members of staff. They were patient, gentle, kind, encouraging and vigilant. I visited daily and was always welcomed. My questions were answered and advice given willingly. Based on my experience I would recommend Luff House.
The staff trainer using The Way with Care as her course basis. I found her knowledgeable and helpful and her rapport with patients was obvious for all to see. If courses were extended to carers I would attend.

cup of tea in the garden it kept her talking about it for ages.
New restaurant and TV lounge recently finished adds to a little extra choice for interacting with others.
Mum has her hair washed and set every week, this brings a bit of normalcy between her old life and her new one.
During these unusual times, it has not always been totally clear what the home would allow visitors to do or not do regarding visits, a little easier now and a bit more relaxed. I think the policies were always there, just not always conveyed clearly. If that is the only negative it is a very small one.

the carers that they always bring him his tea! A very well kept, clean and secure home.

a resident at a home, I would hope it was Luff House.

were quick to acknowledge the issue and deal with it effectively, which was reassuring. Above all was the Christian atmosphere which Mum had wanted to experience in her final years.