Care Homes Owned by Pilgrims' Friend Society in Norfolk

The care staff are always changing, so there is no continuation of care. Agency staff are not as familiar with the residents of the care home or their needs as the regular staff are. The facilities are good and kept to high standard of cleanliness. I feel more effort could be put in to sitting or engaging with the less interactive residents.

Our family are very happy with the welcome we and my mum have had at Furze Hill. It is an amazing community, and my mum soon settled into a lovely routine and a wonderful life, happy, smiling, friendly, and active, things that previously had been absent from her daily life. The staff are to be praised, highly thanked for everything they do for each resident, kind, attentive, interested, listening ear, fun, and so much more we could say. Highly recommend Furze Hill.

Furze Hill is modern and provides a warm, friendly atmosphere. The foyer, day room and especially the individual rooms are spacious. I am amazed by the amount of personal furniture and belongings my step mum has been able to have with her. Her room really is a home from home.

Its very sad to have to put a loved one into care, but you can visit when you like, no problems. Well done all who work here and a big thank you.

I can highly recommend Furze Hill House.

Every member of the team is friendly & caring. Mum is very happy here. The staff respect her & encourage her to stay independent wherever possible.

Dad has been at Furze Hill House since July 2024. During his time there, his care needs have increased. The staff are well aware of his needs, and an ideal care plan has been put in place. His dementia means that most of the time he isn't aware of much, but he is able to walk using a frame and is able to communicate with staff. Overall, we are happy with the care Dad receives. Keep up the good work!!

I never envisaged having to rely on a care home for my mother's welfare, but can honestly say that it now feels like an extended family at Furze Hill with care and compassion for both residents and visiting family members.

I would say Furze Hill is the best home my mother has been too, because the emphasis is on making it as much like home as they can.

They also have regular activities for the residents.

This is a wonderful care home, everyone is friendly and so welcoming on every visit. The management and staff go above and beyond with the care given to my mum. My family and I would highly recommend this care home.

My mother has been a resident at Furze Hill House for a few years, and as she suffers from dementia it is vital that I am certain she is happy and well cared for. Even thought mum no longer knows who any of her children are, it is still very evident that she is happy. Mum is a wanderer and continually walks around the care home, including on occasions walking in to the office turning around and walking out again, but she is never chastised for doing so by the staff. It is just a really lovely environment for a lady who is fast approaching her 93rd birthday to live out what time she has left. Mum has been a member of The Salvation Army for 50 years, and being in a Salvation Army care home has been great for her wellbeing. While mum has little speach left , she will still tap her foot when she hears a band or songster brigade, the music is still a great stimulation. All in all, I can't fault the care she receives, which is greatly appreciated by the family.

It's lovely to visit our mum at Furze Hill, she is always well looked after, dressed lovely and clean and her room is always clean and tidy with the bed always made. The staff are very friendly, not just to mum but to the family and friends too. The care home is always warm and welcoming, the entertainment and fayres are great, mum loves the food, and theres cups of hot and cold drinks available on asking. I wouldn't want our mum to be anywhere else.

Furze care home in North Walsham is a very friendly home with great staff. The home is very bright and open with large rooms with ensuite, very clean everywhere. My sister and I will return back to Australia and we feel very comfortable in the knowledge that she is well looked after and safe. Thankyou to all the staff.

My mother is so happy at Furze Hill. She has a lovely relationship with the staff and they are kind and patient with her. Whenever we visit the home and her room is clean. There are plenty of activities for all residents to join in. I cannot ask for anything more.

When entering Furze Hill, I am always welcomed, and when necessary, a staff member will tell me if any clothing my brother requires. The day I visited it was my brother's birthday and a cake was made to celebrate. We sat in the communal area, talking about the day. I saw a member of staff talking with other residents and helping with puzzles. During this visit we were offered tea and coffee with biscuits. My brother is known by many staff members.

I have nothing but respect and admiration for the whole team without exception. At no point have I questioned that they want my mother's time there to be the best it can possibly be, unfortunately they are being help back by the conditions created by the building itself, it seems not possible to control and keep an acceptable and not oppressive temperature level. The lounge in particular stands out as a problem, her own room has also been a problems. We need the Salvation Army to step up and provide the backing and expertise to rectify the building heating problem which is seriously letting them down. Any low marks only due to the building.

My wife has been so well looked after at times when she gets upset, they are fantastic staff. Not only do they care so well for my wife they also give me so much help in good and upsetting times. I can always have tea and biscuits and juice, I can also have a meal with my wife every day if I want. My wife at times can be so upset and with her walking not good the staff are truly magnificent. When I go home after visiting I know she is safe with plenty of car and love. Thank you so much.

Much patience, much care, much compassion.

We sadly had to move my mum into care in November 2022. As much as we wanted to keep her at home we knew we couldn't keep her safe there any longer. It was one of the hardest decisions we had to make. However, since mum has been at Furze Hill House she really has flourished. To have such a kind and caring environment we have seen that constant state of anxiety she used to have reduce. She is so content and as hard as the decision to move her was we are so grateful we did, and that it was Furze Hill she went to. The staff go above and beyond, they are like a big family and that really comes across every time we visit. I find all the staff approachable and they listen to any concerns we may have. Even better, they feedback on any concerns they may have regarding mum and keep you well informed. I cannot thank every member of the team at Furze Hill enough for everything they have done for mum and for us! Being able to sleep at night knowing she is cared for is priceless.