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Care Home Owned by Pilgrims' Friend Society in Norfolk

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Pilgrims' Friend Society in Norfolk

Only the locations & reviews in Norfolk for Pilgrims' Friend Society are showing below.

View the details of all 14 locations (with 411 reviews) owned by Pilgrims' Friend Society

Pilgrims' Friend Society Locations in Norfolk (1)

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Pilgrims' Friend Society Reviews in Norfolk (55)

9.5

Pilgrims' Friend Society has a Group Review Score of 9.5 (9.475) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Pilgrims' Friend Society must have a Review Score.

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Reviewer Connection to Pilgrims' Friend Society
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Review of

Furze Hill House

from Sandra N (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are always changing, so there is no continuation of care. Agency staff are not as familiar with the residents of the care home or their needs as the regular staff are. The facilities are good and kept to high standard of cleanliness. I feel more effort could be put in to sitting or engaging
with the less interactive residents.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your review. We take your views and comments very seriously and will use this to look at the areas that you feel could be improved. I can inform you that regarding staffing, We are currently recruiting for staff, our core team has remained stable. We need to use Agency staff to fill in where required so that care delivery is not affected, we block book agency staff to ensure a continuity of care.
Pease do feel that you can raise / bring to our attention any concerns at the times of your visits.
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Review of

Furze Hill House

from M A (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family are very happy with the welcome we and my mum have had at Furze Hill. It is an amazing community, and my mum soon settled into a lovely routine and a wonderful life, happy, smiling, friendly, and active, things that previously had been absent from her daily life. The staff are to be praised,
highly thanked for everything they do for each resident, kind, attentive, interested, listening ear, fun, and so much more we could say. Highly recommend Furze Hill.
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Review of

Furze Hill House

from Linda W (Stepdaughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Furze Hill is modern and provides a warm, friendly atmosphere. The foyer, day room and especially the individual rooms are spacious. I am amazed by the amount of personal furniture and belongings my step mum has been able to have with her. Her room really is a home from home.
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Review of

Furze Hill House

from S C (Friend of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and volunteers very good, go the extra mile. Clean and friendly home. Nothing is too much trouble, you can always see the manager without any fuss, the door is always open and welcoming - the food is very good and a good choice to choose from.
Its very sad to have to put a loved one into care,
but you can visit when you like, no problems. Well done all who work here and a big thank you.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for taking time out to review us .It is very important to us that we gain feedback from the people using our services and their families. I will share your views with the staff team, as I am sure they will be please to her your kind words and recognition of the service provided.
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Review of

Furze Hill House

from S G (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Furze Hill is a wonderful care home, and my mum is happy there. The staff are kind and friendly and always welcoming. When we visit, Mum always looks well cared for, and her room is always clean. There are plenty of activities for the residents to join in, which Mum enjoys, especially the singing.
I
can highly recommend Furze Hill House.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for taking time out to review us .It is very important to us that we gain feedback from the people using our services and their families. I will share your views with the staff team, as I am sure they will be please to her your kind words and recognition of the service provided.
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Review of

Furze Hill House

from Christine B (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every member of the team is friendly & caring. Mum is very happy here. The staff respect her & encourage her to stay independent wherever possible.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for submitting a review of Furze Hill House. Your views are important to us and are used in order to ensure a continuous standard provided at the home. I will share your review to the staff also. Thanks once again
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Review of

Furze Hill House

from M B (Son of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been at Furze Hill House since July 2024. During his time there, his care needs have increased. The staff are well aware of his needs, and an ideal care plan has been put in place. His dementia means that most of the time he isn't aware of much, but he is able to walk using a frame and is able
to communicate with staff. Overall, we are happy with the care Dad receives. Keep up the good work!!
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for taking time to review the home. Your views are important to us and are used in the continuous development of the service that we provide. Thank you for your kind words, the staff will be pleased to know that you are assured that they are well aware of your Dad's needs. Thanks Once again
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Review of

Furze Hill House

from Philip W (Son of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I never envisaged having to rely on a care home for my mother's welfare, but can honestly say that it now feels like an extended family at Furze Hill with care and compassion for both residents and visiting family members.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback, it is really important to us and used in our continuous improvement for the service that we offer. I will take your views on the things that you have indicated that need some improvement and take action where required. Thank you once again
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Review of

Furze Hill House

from D N (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is such a relief that my mother is a resident of Furze Hill House. The level of care and the quality of the accommodation and facilities is second to none.
I appreciate that my mother can be difficult, disruptive and a challenge. However all the staff go beyond and above to make her as comfortable,
safe and happy as possible.
The rooms are all kept clean, tidy and lovely and warm. Blankets are always available for anyone who feels the cold.
Hot and cold drinks are always available with biscuits and cake mornings and afternoons.
The Cameo club is a great hit with my mother too. The staff take time to walk residents over so they can enjoy a lunch and entertainment in a different location.
I would say Furze Hill is the best home my mother has been too, because the emphasis is on making it as much like home as they can.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your lovely complimentary review. It is important to us that the relatives are assured that we do all we can to make a happy home for our residents. I will pass on your feedback to the staff. Thanks again for taking time to review us.
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Review of

Furze Hill House

from Martin R (Son of Resident) published on 13 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Furze Hill House is a wonderful place. My mother has been there for 6 years and has always been very well looked after by the kind and caring staff who treat her with dignity. The home is always warm & comfortable, its it clean & tidy and the food options are excellent.
They also have regular activities
for the residents.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your kind words and review. Your feedback is really important to us and valued in striving to ensure the best service is provided to our residents. I will share your review with the staff, I am sure they will be pleased to know that you are happy with the service provided.
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Review of

Furze Hill House

from Alma U (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a wonderful care home, everyone is friendly and so welcoming on every visit. The management and staff go above and beyond with the care given to my mum. My family and I would highly recommend this care home.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. I am delighted that you are happy in all areas of the service that we provide. your feedback is extremely important to us and enables to look at our service quality.
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Review of

Furze Hill House

from Ian R (Son of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Furze Hill House for a few years, and as she suffers from dementia it is vital that I am certain she is happy and well cared for. Even thought mum no longer knows who any of her children are, it is still very evident that she is happy. Mum is a wanderer and continually
walks around the care home, including on occasions walking in to the office turning around and walking out again, but she is never chastised for doing so by the staff. It is just a really lovely environment for a lady who is fast approaching her 93rd birthday to live out what time she has left. Mum has been a member of The Salvation Army for 50 years, and being in a Salvation Army care home has been great for her wellbeing. While mum has little speach left , she will still tap her foot when she hears a band or songster brigade, the music is still a great stimulation. All in all, I can't fault the care she receives, which is greatly appreciated by the family.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your very kind and welcome review of the home Ian. We are all very pleased that Furze Hill House continues to meet your expectations for your Mum as a family. I will share your kind comments with the staff team. Thank you once again
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Review of

Furze Hill House

from Angela S (Daughter of Resident) published on 23 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's lovely to visit our mum at Furze Hill, she is always well looked after, dressed lovely and clean and her room is always clean and tidy with the bed always made. The staff are very friendly, not just to mum but to the family and friends too. The care home is always warm and welcoming, the entertainment
and fayres are great, mum loves the food, and theres cups of hot and cold drinks available on asking. I wouldn't want our mum to be anywhere else.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for this lovely review. It matters so much to us all that families feel that their loved ones are well looked after in a clean homely environment and that you are all welcomed as family by the staff. I will pass on your comments to the staff team. Thanks once again.
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Review of

Furze Hill House

from Rachel W (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Furze care home in North Walsham is a very friendly home with great staff. The home is very bright and open with large rooms with ensuite, very clean everywhere. My sister and I will return back to Australia and we feel very comfortable in the knowledge that she is well looked after and safe. Thankyou
to all the staff.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. I am very pleased that you are reassured about the care of your Mother by us.
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Review of

Furze Hill House

from H C (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is so happy at Furze Hill. She has a lovely relationship with the staff and they are kind and patient with her. Whenever we visit the home and her room is clean. There are plenty of activities for all residents to join in. I cannot ask for anything more.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you so much for your feedback. This is very important to us in the continuing improvement of our service. I am delighted that you are pleased with the care your Mum receives.
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Review of

Furze Hill House

from D P (Brother of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When entering Furze Hill, I am always welcomed, and when necessary, a staff member will tell me if any clothing my brother requires. The day I visited it was my brother's birthday and a cake was made to celebrate. We sat in the communal area, talking about the day. I saw a member of staff talking with
other residents and helping with puzzles. During this visit we were offered tea and coffee with biscuits. My brother is known by many staff members.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your review. I am pleased that you had an enjoyable visit on your Brother's Birthday. We use any feedback gained in our continuous improvement of the service. Your contribution is much appreciated.
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Review of

Furze Hill House

from P W (Son of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I have nothing but respect and admiration for the whole team without exception. At no point have I questioned that they want my mother's time there to be the best it can possibly be, unfortunately they are being help back by the conditions created by the building itself, it seems not possible to control
and keep an acceptable and not oppressive temperature level. The lounge in particular stands out as a problem, her own room has also been a problems. We need the Salvation Army to step up and provide the backing and expertise to rectify the building heating problem which is seriously letting them down. Any low marks only due to the building.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your review. I am pleased to hear that you are happy with the care and support that your Mother receives. We are aware that some areas of the home can be warmer than others. We had a new boiler system fitted quite recently and have a maintenance plan in place for replacing the heating manifolds that haven't already been replaced. We have also had engineers on site to check the heating system itself. As the weather is unpredictable in terms of temperature, it is more difficult to retain an ambient temperature throughout. The Lounge in particular does get warm due to the large windows and the position of the sun towards the afternoon. Please be assured that we are aware and are taking action regarding the fluctuating reliability of the heating system. I will share your comments with the property team.
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Review of

Furze Hill House

from Eddie P (Husband of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been so well looked after at times when she gets upset, they are fantastic staff. Not only do they care so well for my wife they also give me so much help in good and upsetting times. I can always have tea and biscuits and juice, I can also have a meal with my wife every day if I want. My
wife at times can be so upset and with her walking not good the staff are truly magnificent. When I go home after visiting I know she is safe with plenty of car and love. Thank you so much.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. We use all feedback received in the continuous improvement of the service we provide. I am delighted that you feel welcomed into the home and that you know your wife is in good hands.
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Review of

Furze Hill House

from S L (Nephew of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Much patience, much care, much compassion.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. We welcome feedback in order to continually strive in the improvement of the service.
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Review of

Furze Hill House

from A C (Daughter of Resident) published on 8 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We sadly had to move my mum into care in November 2022. As much as we wanted to keep her at home we knew we couldn't keep her safe there any longer. It was one of the hardest decisions we had to make. However, since mum has been at Furze Hill House she really has flourished. To have such a kind and
caring environment we have seen that constant state of anxiety she used to have reduce. She is so content and as hard as the decision to move her was we are so grateful we did, and that it was Furze Hill she went to. The staff go above and beyond, they are like a big family and that really comes across every time we visit. I find all the staff approachable and they listen to any concerns we may have. Even better, they feedback on any concerns they may have regarding mum and keep you well informed. I cannot thank every member of the team at Furze Hill enough for everything they have done for mum and for us! Being able to sleep at night knowing she is cared for is priceless.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your lovely feedback about our home. We use all information collected in reviews in our continuous improvement planning. I will be sharing your review with the staff team. It is a pleasure to have your mum as a resident here. We aim to ensure that Residents and their families and friends feel that they are part of our family, this is evident from your review.
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Awards / Recognitions (0)

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