Furze Hill House

73 Happisburgh Road, North Walsham NR28 9HD
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9.7 53 Reviews
  • Furze Hill House, North Walsham
Furze Hill House was opened in November 2007 as a purpose built Home for 40 older people. Most of the residents are from the local area and many continue to remain in touch with families, friends and the local community. It is located on the outskirts of the lovely and historic North Norfolk market town of North Walsham.

Furze Hill's mission is to provide care in a safe, secure and homely environment. The aim is to give quality care in a purpose built home, so that an individual’s physical, emotional and spiritual needs are met. Support is given to each resident whilst also encouraging their independence. Respecting individuals' privacy, wants and needs in an inclusive setting.

The ethos of the home is Christian and this is enhanced by having a Chaplain (ordained minister) as part of the team.

Special attention is paid to the needs of people living with dementia. Staff do all they can to help those living with dementia hold on to their cherished memories. Encouragement is given to residents to acquire new skills and interests as this will give a sense of purpose and quality of life, so as to maintain mental, physical and spiritual health and well being.

All the bedrooms are single and en-suite and have views of the gardens, the surrounding woods or across the open fields towards Happisburgh.

Outside, the home has pleasant gardens, patios, seating areas and an ‘all weather’ gazebo. There are some raised beds where residents can grow vegetables.

The Home employs an activities leader who compiles a programme of weekly activities. These include board games, puzzles, crafts, skittles, film shows, reminiscence, quizzes and gardening. Daily activities are posted on the Home’s notice board.
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Care Provided by Furze Hill House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Fees cover all aspects of support for skills of daily living.
Hair dressing, Foot Health care and any items purchased from the in house shop are charged as extra.

Contact Furze Hill House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Furze Hill House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jodie Hemmings (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Welcome visitors any time of the day.
    Family & friends able to come and have meals with their loved one at anytime

Parking

  • Parking is available on site. Including Disabled spaces

Furze Hill House Reviews (53)

9.7

Furze Hill House has a Review Score of 9.7 (9.740) out of 10, based on 25 reviews in the last 2 years.
Over all time Furze Hill House has 53 reviews.

Overall Experience
  • 42
  • 8
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  • 0
Date Published
  • 53
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Reviewer Connection to Furze Hill House
  • 25
  • 11
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Total of 53, showing 1-20
Review from S C (Friend of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and volunteers very good, go the extra mile. Clean and friendly home. Nothing is too much trouble, you can always see the manager without any fuss, the door is always open and welcoming - the food is very good and a good choice to choose from.
Its very sad to have to put a loved one into care,
but you can visit when you like, no problems. Well done all who work here and a big thank you.
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you for taking time out to review us .It is very important to us that we gain feedback from the people using our services and their families. I will share your views with the staff team, as I am…read more
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Review from S G (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Furze Hill is a wonderful care home, and my mum is happy there. The staff are kind and friendly and always welcoming. When we visit, Mum always looks well cared for, and her room is always clean. There are plenty of activities for the residents to join in, which Mum enjoys, especially the singing.
I
can highly recommend Furze Hill House.
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you for taking time out to review us .It is very important to us that we gain feedback from the people using our services and their families. I will share your views with the staff team, as I am…read more
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Review from Christine B (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every member of the team is friendly & caring. Mum is very happy here. The staff respect her & encourage her to stay independent wherever possible.
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you for submitting a review of Furze Hill House. Your views are important to us and are used in order to ensure a continuous standard provided at the home. I will share your review to the staff…read more
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Review from M B (Son of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been at Furze Hill House since July 2024. During his time there, his care needs have increased. The staff are well aware of his needs, and an ideal care plan has been put in place. His dementia means that most of the time he isn't aware of much, but he is able to walk using a frame and is able
to communicate with staff. Overall, we are happy with the care Dad receives. Keep up the good work!!
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you for taking time to review the home. Your views are important to us and are used in the continuous development of the service that we provide. Thank you for your kind words, the staff will be…read more
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Review from Philip W (Son of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I never envisaged having to rely on a care home for my mother's welfare, but can honestly say that it now feels like an extended family at Furze Hill with care and compassion for both residents and visiting family members.
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you for your feedback, it is really important to us and used in our continuous improvement for the service that we offer. I will take your views on the things that you have indicated that need…read more
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Review from D N (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is such a relief that my mother is a resident of Furze Hill House. The level of care and the quality of the accommodation and facilities is second to none.
I appreciate that my mother can be difficult, disruptive and a challenge. However all the staff go beyond and above to make her as comfortable,
safe and happy as possible.
The rooms are all kept clean, tidy and lovely and warm. Blankets are always available for anyone who feels the cold.
Hot and cold drinks are always available with biscuits and cake mornings and afternoons.
The Cameo club is a great hit with my mother too. The staff take time to walk residents over so they can enjoy a lunch and entertainment in a different location.
I would say Furze Hill is the best home my mother has been too, because the emphasis is on making it as much like home as they can.
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you for your lovely complimentary review. It is important to us that the relatives are assured that we do all we can to make a happy home for our residents. I will pass on your feedback to the…read more
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Review from Martin R (Son of Resident) published on 13 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Furze Hill House is a wonderful place. My mother has been there for 6 years and has always been very well looked after by the kind and caring staff who treat her with dignity. The home is always warm & comfortable, its it clean & tidy and the food options are excellent.
They also have regular activities
for the residents.
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you for your kind words and review. Your feedback is really important to us and valued in striving to ensure the best service is provided to our residents. I will share your review with the…read more
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Review from Alma U (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a wonderful care home, everyone is friendly and so welcoming on every visit. The management and staff go above and beyond with the care given to my mum. My family and I would highly recommend this care home.
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you for your feedback. I am delighted that you are happy in all areas of the service that we provide. your feedback is extremely important to us and enables to look at our service quality.
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Review from Ian R (Son of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Furze Hill House for a few years, and as she suffers from dementia it is vital that I am certain she is happy and well cared for. Even thought mum no longer knows who any of her children are, it is still very evident that she is happy. Mum is a wanderer and continually
walks around the care home, including on occasions walking in to the office turning around and walking out again, but she is never chastised for doing so by the staff. It is just a really lovely environment for a lady who is fast approaching her 93rd birthday to live out what time she has left. Mum has been a member of The Salvation Army for 50 years, and being in a Salvation Army care home has been great for her wellbeing. While mum has little speach left , she will still tap her foot when she hears a band or songster brigade, the music is still a great stimulation. All in all, I can't fault the care she receives, which is greatly appreciated by the family.
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you for your very kind and welcome review of the home Ian. We are all very pleased that Furze Hill House continues to meet your expectations for your Mum as a family. I will share your kind…read more
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Review from Angela S (Daughter of Resident) published on 23 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's lovely to visit our mum at Furze Hill, she is always well looked after, dressed lovely and clean and her room is always clean and tidy with the bed always made. The staff are very friendly, not just to mum but to the family and friends too. The care home is always warm and welcoming, the entertainment
and fayres are great, mum loves the food, and theres cups of hot and cold drinks available on asking. I wouldn't want our mum to be anywhere else.
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you for this lovely review. It matters so much to us all that families feel that their loved ones are well looked after in a clean homely environment and that you are all welcomed as family by…read more
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Review from Rachel W (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Furze care home in North Walsham is a very friendly home with great staff. The home is very bright and open with large rooms with ensuite, very clean everywhere. My sister and I will return back to Australia and we feel very comfortable in the knowledge that she is well looked after and safe. Thankyou
to all the staff.
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you for your feedback. I am very pleased that you are reassured about the care of your Mother by us.
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Review from H C (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is so happy at Furze Hill. She has a lovely relationship with the staff and they are kind and patient with her. Whenever we visit the home and her room is clean. There are plenty of activities for all residents to join in. I cannot ask for anything more.
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you so much for your feedback. This is very important to us in the continuing improvement of our service. I am delighted that you are pleased with the care your Mum receives.
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Review from D P (Brother of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When entering Furze Hill, I am always welcomed, and when necessary, a staff member will tell me if any clothing my brother requires. The day I visited it was my brother's birthday and a cake was made to celebrate. We sat in the communal area, talking about the day. I saw a member of staff talking with
other residents and helping with puzzles. During this visit we were offered tea and coffee with biscuits. My brother is known by many staff members.
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you for your review. I am pleased that you had an enjoyable visit on your Brother's Birthday. We use any feedback gained in our continuous improvement of the service. Your contribution is much…read more
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Review from P W (Son of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I have nothing but respect and admiration for the whole team without exception. At no point have I questioned that they want my mother's time there to be the best it can possibly be, unfortunately they are being help back by the conditions created by the building itself, it seems not possible to control
and keep an acceptable and not oppressive temperature level. The lounge in particular stands out as a problem, her own room has also been a problems. We need the Salvation Army to step up and provide the backing and expertise to rectify the building heating problem which is seriously letting them down. Any low marks only due to the building.
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you for your review. I am pleased to hear that you are happy with the care and support that your Mother receives. We are aware that some areas of the home can be warmer than others. We had a new…read more
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Review from Eddie P (Husband of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been so well looked after at times when she gets upset, they are fantastic staff. Not only do they care so well for my wife they also give me so much help in good and upsetting times. I can always have tea and biscuits and juice, I can also have a meal with my wife every day if I want. My
wife at times can be so upset and with her walking not good the staff are truly magnificent. When I go home after visiting I know she is safe with plenty of car and love. Thank you so much.
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you for your feedback. We use all feedback received in the continuous improvement of the service we provide. I am delighted that you feel welcomed into the home and that you know your wife is in…read more
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Review from S L (Nephew of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Much patience, much care, much compassion.
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you for your feedback. We welcome feedback in order to continually strive in the improvement of the service.
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Review from A C (Daughter of Resident) published on 8 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We sadly had to move my mum into care in November 2022. As much as we wanted to keep her at home we knew we couldn't keep her safe there any longer. It was one of the hardest decisions we had to make. However, since mum has been at Furze Hill House she really has flourished. To have such a kind and
caring environment we have seen that constant state of anxiety she used to have reduce. She is so content and as hard as the decision to move her was we are so grateful we did, and that it was Furze Hill she went to. The staff go above and beyond, they are like a big family and that really comes across every time we visit. I find all the staff approachable and they listen to any concerns we may have. Even better, they feedback on any concerns they may have regarding mum and keep you well informed. I cannot thank every member of the team at Furze Hill enough for everything they have done for mum and for us! Being able to sleep at night knowing she is cared for is priceless.
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you for your lovely feedback about our home. We use all information collected in reviews in our continuous improvement planning. I will be sharing your review with the staff team. It is a…read more
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Review from Denny H (Daughter of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in your lovely care home for respite. He had been a bit poorly. He arrived in a wheelchair and was nonverbal. After a few weeks, he made amazing progress. The manager is passionate about her role and always goes above and beyond her duty of care. The staff are dedicated caregivers.
We knew
his carer when our mum was a resident here five years ago. We knew Mum was in good hands.
She made my dad feel at ease at all times. She reassured him and comforted him when he was feeling anxious. The care and love the team shows to their residents is amazing! My dad left Furze Hill talking and walking with the aid of a stick and with confidence too! You truly are amazing! We can't thank you enough!
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you so much for the lovely words in your review. It was a real pleasure to have your dad stay with us. I will pass on your comments to the staff team and include them in our quality assurance…read more
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Review from N B (Husband of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well-run care home, with nice staff who are infinitely patient (some residents with dementia are sometimes quite difficult). Warm and friendly atmosphere. My wife suffers from a neurological condition leaving her crippled, blind and unable to communicate but she seems not unhappy and still manages rapport
with staff.
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you for your review. Your feedback is very important to us. We use all feedback that we receive to continuously improve the service offered to our residents.
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Review from Sandra G (Cousin of Resident) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are more than happy with the way my cousin has been cared for and over the months we can see she has settled well. The home and the staff are excellent and we are really pleased with everything.
Reply from Jodie Hemmings, Home Manager at Furze Hill House
Thank you for your feedback, it is very important to us. We use all feedback received to ensure that the service we provide is of an excellent standard and make changes where people have brought to…read more
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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Furze Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.740 for Furze Hill House is calculated as follows: ( (239 Excellents x 5) + (41 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 296 Ratings = 4.74
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Furze Hill House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

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Jodie Hemmings

Job Title: Home Manager Joined: 2017

Jodie has worked in the Social Care sector, starting as a Care assistant at the age of 18. She has been employed by The Salvation Army since June 2017 in her current role.
Jodie has gained Social Care qualifications, skills and experience in the time that she has been working in the care sector, her highest qualification being a Level 5 Diploma in Leadership in Health and Social Care.
Jodie has experience in working with Older people, including those living with Dementia, People living with a Mental Health Condition and also People living with a learning disability.

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Louise Cook

Job Title: Head of Care Joined: 2022

Louise has a wealth of knowledge and experience in Adult social care, particularly in working in Older Peoples Services.

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Deborah Dale

Job Title: Business and Facilities Manager Joined: 2014

Debbie has worked at Furze Hill House for a number of years in a supervisory role. Debbie has gained further skills and knowledge around business management since being in her current role. Debbie has a passion for person-centred support of the residents, staff and related personnel.

Frequently Asked Questions about Furze Hill House

What types of Care is Furze Hill House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Furze Hill House have?

There are 40 Single Rooms.

What are the Facilities & Services at Furze Hill House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Furze Hill House to the centre of North Walsham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Furze Hill House to verify any information. View our terms and conditions. Furze Hill House has an Enhanced Service - more info.