






Care Provided by Furze Hill House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Hair dressing, Foot Health care and any items purchased from the in house shop are charged as extra.
Contact Furze Hill House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Pilgrims' Friend Society
- Voluntary / Not for Profit Owned
Person in charge
- Tina Dawson (Interim Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: 2012
- Number of floors: 2
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (40)
Visiting
- Welcome visitors any time of the day. Family & friends able to come and have meals with their loved one at anytime
Parking
- Parking is available on site. Including Disabled spaces
Furze Hill House Reviews (55)
Furze Hill House has a Review Score of 9.6 (9.613) out of 10, based on 18 reviews in the last 2 years.
Over all time Furze Hill House has 55 reviews.
The care staff are always changing, so there is no continuation of care. Agency staff are not as familiar with the residents of the care home or their needs as the regular staff are. The facilities are good and kept to high standard of cleanliness. I feel more effort could be put in to sitting or engaging with the less interactive residents.
Thank you for your review. We take your views and comments very seriously and will use this to look at the areas that you feel could be improved. I can inform you that regarding staffing, We are currently recruiting for staff, our core team has remained stable. We need to use Agency staff to fill...
Our family are very happy with the welcome we and my mum have had at Furze Hill. It is an amazing community, and my mum soon settled into a lovely routine and a wonderful life, happy, smiling, friendly, and active, things that previously had been absent from her daily life. The staff are to be praised, highly thanked for everything they do for each resident, kind, attentive, interested, listening ear, fun, and so much more we could say. Highly recommend Furze Hill.
Furze Hill is modern and provides a warm, friendly atmosphere. The foyer, day room and especially the individual rooms are spacious. I am amazed by the amount of personal furniture and belongings my step mum has been able to have with her. Her room really is a home from home.
Its very sad to have to put a loved one into care, but you can visit when you like, no problems. Well done all who work here and a big thank you.
Thank you for taking time out to review us .It is very important to us that we gain feedback from the people using our services and their families. I will share your views with the staff team, as I am sure they will be please to her your kind words and recognition of the service provided.
I can highly recommend Furze Hill House.
Thank you for taking time out to review us .It is very important to us that we gain feedback from the people using our services and their families. I will share your views with the staff team, as I am sure they will be please to her your kind words and recognition of the service provided.
Every member of the team is friendly & caring. Mum is very happy here. The staff respect her & encourage her to stay independent wherever possible.
Thank you for submitting a review of Furze Hill House. Your views are important to us and are used in order to ensure a continuous standard provided at the home. I will share your review to the staff also. Thanks once again
Dad has been at Furze Hill House since July 2024. During his time there, his care needs have increased. The staff are well aware of his needs, and an ideal care plan has been put in place. His dementia means that most of the time he isn't aware of much, but he is able to walk using a frame and is able to communicate with staff. Overall, we are happy with the care Dad receives. Keep up the good work!!
Thank you for taking time to review the home. Your views are important to us and are used in the continuous development of the service that we provide. Thank you for your kind words, the staff will be pleased to know that you are assured that they are well aware of your Dad's needs. Thanks Once again
I never envisaged having to rely on a care home for my mother's welfare, but can honestly say that it now feels like an extended family at Furze Hill with care and compassion for both residents and visiting family members.
Thank you for your feedback, it is really important to us and used in our continuous improvement for the service that we offer. I will take your views on the things that you have indicated that need some improvement and take action where required. Thank you once again
I appreciate that my mother can be difficult, disruptive and a challenge. However all the staff go beyond and above to make her as comfortable, safe and happy as possible.
The rooms are all kept clean, tidy and lovely and warm. Blankets are always available for anyone who feels the cold.
Hot and cold drinks are always available with biscuits and cake mornings and afternoons.
The Cameo club is a great hit with my mother too. The staff take time to walk residents over so they can enjoy a lunch and entertainment in a different location.
I would say Furze Hill is the best home my mother has been too, because the emphasis is on making it as much like home as they can.
Thank you for your lovely complimentary review. It is important to us that the relatives are assured that we do all we can to make a happy home for our residents. I will pass on your feedback to the staff. Thanks again for taking time to review us.
They also have regular activities for the residents.
Thank you for your kind words and review. Your feedback is really important to us and valued in striving to ensure the best service is provided to our residents. I will share your review with the staff, I am sure they will be pleased to know that you are happy with the service provided.
This is a wonderful care home, everyone is friendly and so welcoming on every visit. The management and staff go above and beyond with the care given to my mum. My family and I would highly recommend this care home.
Thank you for your feedback. I am delighted that you are happy in all areas of the service that we provide. your feedback is extremely important to us and enables to look at our service quality.
My mother has been a resident at Furze Hill House for a few years, and as she suffers from dementia it is vital that I am certain she is happy and well cared for. Even thought mum no longer knows who any of her children are, it is still very evident that she is happy. Mum is a wanderer and continually walks around the care home, including on occasions walking in to the office turning around and walking out again, but she is never chastised for doing so by the staff. It is just a really lovely environment for a lady who is fast approaching her 93rd birthday to live out what time she has left. Mum has been a member of The Salvation Army for 50 years, and being in a Salvation Army care home has been great for her wellbeing. While mum has little speach left , she will still tap her foot when she hears a band or songster brigade, the music is still a great stimulation. All in all, I can't fault the care she receives, which is greatly appreciated by the family.
Thank you for your very kind and welcome review of the home Ian. We are all very pleased that Furze Hill House continues to meet your expectations for your Mum as a family. I will share your kind comments with the staff team. Thank you once again
It's lovely to visit our mum at Furze Hill, she is always well looked after, dressed lovely and clean and her room is always clean and tidy with the bed always made. The staff are very friendly, not just to mum but to the family and friends too. The care home is always warm and welcoming, the entertainment and fayres are great, mum loves the food, and theres cups of hot and cold drinks available on asking. I wouldn't want our mum to be anywhere else.
Thank you for this lovely review. It matters so much to us all that families feel that their loved ones are well looked after in a clean homely environment and that you are all welcomed as family by the staff. I will pass on your comments to the staff team. Thanks once again.
Furze care home in North Walsham is a very friendly home with great staff. The home is very bright and open with large rooms with ensuite, very clean everywhere. My sister and I will return back to Australia and we feel very comfortable in the knowledge that she is well looked after and safe. Thankyou to all the staff.
Thank you for your feedback. I am very pleased that you are reassured about the care of your Mother by us.
My mother is so happy at Furze Hill. She has a lovely relationship with the staff and they are kind and patient with her. Whenever we visit the home and her room is clean. There are plenty of activities for all residents to join in. I cannot ask for anything more.
Thank you so much for your feedback. This is very important to us in the continuing improvement of our service. I am delighted that you are pleased with the care your Mum receives.
When entering Furze Hill, I am always welcomed, and when necessary, a staff member will tell me if any clothing my brother requires. The day I visited it was my brother's birthday and a cake was made to celebrate. We sat in the communal area, talking about the day. I saw a member of staff talking with other residents and helping with puzzles. During this visit we were offered tea and coffee with biscuits. My brother is known by many staff members.
Thank you for your review. I am pleased that you had an enjoyable visit on your Brother's Birthday. We use any feedback gained in our continuous improvement of the service. Your contribution is much appreciated.
I have nothing but respect and admiration for the whole team without exception. At no point have I questioned that they want my mother's time there to be the best it can possibly be, unfortunately they are being help back by the conditions created by the building itself, it seems not possible to control and keep an acceptable and not oppressive temperature level. The lounge in particular stands out as a problem, her own room has also been a problems. We need the Salvation Army to step up and provide the backing and expertise to rectify the building heating problem which is seriously letting them down. Any low marks only due to the building.
Thank you for your review. I am pleased to hear that you are happy with the care and support that your Mother receives. We are aware that some areas of the home can be warmer than others. We had a new boiler system fitted quite recently and have a maintenance plan in place for replacing the heating...
My wife has been so well looked after at times when she gets upset, they are fantastic staff. Not only do they care so well for my wife they also give me so much help in good and upsetting times. I can always have tea and biscuits and juice, I can also have a meal with my wife every day if I want. My wife at times can be so upset and with her walking not good the staff are truly magnificent. When I go home after visiting I know she is safe with plenty of car and love. Thank you so much.
Thank you for your feedback. We use all feedback received in the continuous improvement of the service we provide. I am delighted that you feel welcomed into the home and that you know your wife is in good hands.
Much patience, much care, much compassion.
Thank you for your feedback. We welcome feedback in order to continually strive in the improvement of the service.
We sadly had to move my mum into care in November 2022. As much as we wanted to keep her at home we knew we couldn't keep her safe there any longer. It was one of the hardest decisions we had to make. However, since mum has been at Furze Hill House she really has flourished. To have such a kind and caring environment we have seen that constant state of anxiety she used to have reduce. She is so content and as hard as the decision to move her was we are so grateful we did, and that it was Furze Hill she went to. The staff go above and beyond, they are like a big family and that really comes across every time we visit. I find all the staff approachable and they listen to any concerns we may have. Even better, they feedback on any concerns they may have regarding mum and keep you well informed. I cannot thank every member of the team at Furze Hill enough for everything they have done for mum and for us! Being able to sleep at night knowing she is cared for is priceless.
Thank you for your lovely feedback about our home. We use all information collected in reviews in our continuous improvement planning. I will be sharing your review with the staff team. It is a pleasure to have your mum as a resident here. We aim to ensure that Residents and their families and friends feel that they are part of our family, this is evident from your review.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Furze Hill House.
There are no upcoming events for Furze Hill House.
Awards / Recognitions (1)
- 18 Nov 2020Recipient: Furze Hill House
Accreditations
There are no accreditations posted yet for Furze Hill House.
Meet the Team (2)

Debbie has worked at Furze Hill House for a number of years in a supervisory role. Debbie has gained further skills and knowledge around business management since being in her current role. Debbie has a passion for person-centred support of the residents, staff and related personnel.

Tina has been working at Furze Hill House since June 2026 and has worked at a number of Pilgrims' Friend Society homes over recent years.
Frequently Asked Questions about Furze Hill House
What types of Care is Furze Hill House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Furze Hill House have?
There are 40 Single Rooms.
What are the Facilities & Services at Furze Hill House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Furze Hill House to the centre of North Walsham?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Furze Hill House to verify any information. View our terms and conditions. Furze Hill House has an Enhanced Service -more info.