Furze Hill House

73 Happisburgh Road, North Walsham NR28 9HD
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9.8 55 Reviews
  • Furze Hill House, North Walsham
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Care Provided by Furze Hill House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees cover all aspects of support for skills of daily living.
Hair dressing, Foot Health care and any items purchased from the in house shop are charged as extra.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Jodie Hemmings (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Welcome visitors any time of the day.
    Family & friends able to come and have meals with their loved one at anytime

Parking

  • Parking is available on site. Including Disabled spaces

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Furze Hill House Reviews (55)

9.8

Furze Hill House has a Review Score of 9.8 (9.788) out of 10, based on 23 reviews in the last 2 years.
Over all time Furze Hill House has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Furze Hill House
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Total of 55, showing 1-20
Review from M A (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family are very happy with the welcome we and my mum have had at Furze Hill. It is an amazing community, and my mum soon settled into a lovely routine and a wonderful life, happy, smiling, friendly, and active, things that previously had been absent from her daily life. The staff are to be praised,
highly thanked for everything they do for each resident, kind, attentive, interested, listening ear, fun, and so much more we could say. Highly recommend Furze Hill.
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Review from Linda W (Stepdaughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Furze Hill is modern and provides a warm, friendly atmosphere. The foyer, day room and especially the individual rooms are spacious. I am amazed by the amount of personal furniture and belongings my step mum has been able to have with her. Her room really is a home from home.
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Review from S C (Friend of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and volunteers very good, go the extra mile. Clean and friendly home. Nothing is too much trouble, you can always see the manager without any fuss, the door is always open and welcoming - the food is very good and a good choice to choose from.
Its very sad to have to put a loved one into care,
but you can visit when you like, no problems. Well done all who work here and a big thank you.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for taking time out to review us .It is very important to us that we gain feedback from the people using our services and their families. I will share your views with the staff team, as I am sure they will be please to her your kind words and recognition of the service provided.
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Review from S G (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Furze Hill is a wonderful care home, and my mum is happy there. The staff are kind and friendly and always welcoming. When we visit, Mum always looks well cared for, and her room is always clean. There are plenty of activities for the residents to join in, which Mum enjoys, especially the singing.
I
can highly recommend Furze Hill House.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for taking time out to review us .It is very important to us that we gain feedback from the people using our services and their families. I will share your views with the staff team, as I am sure they will be please to her your kind words and recognition of the service provided.
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Review from Christine B (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every member of the team is friendly & caring. Mum is very happy here. The staff respect her & encourage her to stay independent wherever possible.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for submitting a review of Furze Hill House. Your views are important to us and are used in order to ensure a continuous standard provided at the home. I will share your review to the staff also. Thanks once again
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Review from M B (Son of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been at Furze Hill House since July 2024. During his time there, his care needs have increased. The staff are well aware of his needs, and an ideal care plan has been put in place. His dementia means that most of the time he isn't aware of much, but he is able to walk using a frame and is able
to communicate with staff. Overall, we are happy with the care Dad receives. Keep up the good work!!
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for taking time to review the home. Your views are important to us and are used in the continuous development of the service that we provide. Thank you for your kind words, the staff will be pleased to know that you are assured that they are well aware of your Dad's needs. Thanks Once again
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Review from Philip W (Son of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I never envisaged having to rely on a care home for my mother's welfare, but can honestly say that it now feels like an extended family at Furze Hill with care and compassion for both residents and visiting family members.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback, it is really important to us and used in our continuous improvement for the service that we offer. I will take your views on the things that you have indicated that need some improvement and take action where required. Thank you once again
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Review from D N (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is such a relief that my mother is a resident of Furze Hill House. The level of care and the quality of the accommodation and facilities is second to none.
I appreciate that my mother can be difficult, disruptive and a challenge. However all the staff go beyond and above to make her as comfortable,
safe and happy as possible.
The rooms are all kept clean, tidy and lovely and warm. Blankets are always available for anyone who feels the cold.
Hot and cold drinks are always available with biscuits and cake mornings and afternoons.
The Cameo club is a great hit with my mother too. The staff take time to walk residents over so they can enjoy a lunch and entertainment in a different location.
I would say Furze Hill is the best home my mother has been too, because the emphasis is on making it as much like home as they can.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your lovely complimentary review. It is important to us that the relatives are assured that we do all we can to make a happy home for our residents. I will pass on your feedback to the staff. Thanks again for taking time to review us.
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Review from Martin R (Son of Resident) published on 13 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Furze Hill House is a wonderful place. My mother has been there for 6 years and has always been very well looked after by the kind and caring staff who treat her with dignity. The home is always warm & comfortable, its it clean & tidy and the food options are excellent.
They also have regular activities
for the residents.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your kind words and review. Your feedback is really important to us and valued in striving to ensure the best service is provided to our residents. I will share your review with the staff, I am sure they will be pleased to know that you are happy with the service provided.
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Review from Alma U (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a wonderful care home, everyone is friendly and so welcoming on every visit. The management and staff go above and beyond with the care given to my mum. My family and I would highly recommend this care home.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. I am delighted that you are happy in all areas of the service that we provide. your feedback is extremely important to us and enables to look at our service quality.
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Review from Ian R (Son of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Furze Hill House for a few years, and as she suffers from dementia it is vital that I am certain she is happy and well cared for. Even thought mum no longer knows who any of her children are, it is still very evident that she is happy. Mum is a wanderer and continually
walks around the care home, including on occasions walking in to the office turning around and walking out again, but she is never chastised for doing so by the staff. It is just a really lovely environment for a lady who is fast approaching her 93rd birthday to live out what time she has left. Mum has been a member of The Salvation Army for 50 years, and being in a Salvation Army care home has been great for her wellbeing. While mum has little speach left , she will still tap her foot when she hears a band or songster brigade, the music is still a great stimulation. All in all, I can't fault the care she receives, which is greatly appreciated by the family.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your very kind and welcome review of the home Ian. We are all very pleased that Furze Hill House continues to meet your expectations for your Mum as a family. I will share your kind comments with the staff team. Thank you once again
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Review from Angela S (Daughter of Resident) published on 23 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's lovely to visit our mum at Furze Hill, she is always well looked after, dressed lovely and clean and her room is always clean and tidy with the bed always made. The staff are very friendly, not just to mum but to the family and friends too. The care home is always warm and welcoming, the entertainment
and fayres are great, mum loves the food, and theres cups of hot and cold drinks available on asking. I wouldn't want our mum to be anywhere else.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for this lovely review. It matters so much to us all that families feel that their loved ones are well looked after in a clean homely environment and that you are all welcomed as family by the staff. I will pass on your comments to the staff team. Thanks once again.
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Review from Rachel W (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Furze care home in North Walsham is a very friendly home with great staff. The home is very bright and open with large rooms with ensuite, very clean everywhere. My sister and I will return back to Australia and we feel very comfortable in the knowledge that she is well looked after and safe. Thankyou
to all the staff.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. I am very pleased that you are reassured about the care of your Mother by us.
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Review from H C (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is so happy at Furze Hill. She has a lovely relationship with the staff and they are kind and patient with her. Whenever we visit the home and her room is clean. There are plenty of activities for all residents to join in. I cannot ask for anything more.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you so much for your feedback. This is very important to us in the continuing improvement of our service. I am delighted that you are pleased with the care your Mum receives.
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Review from D P (Brother of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When entering Furze Hill, I am always welcomed, and when necessary, a staff member will tell me if any clothing my brother requires. The day I visited it was my brother's birthday and a cake was made to celebrate. We sat in the communal area, talking about the day. I saw a member of staff talking with
other residents and helping with puzzles. During this visit we were offered tea and coffee with biscuits. My brother is known by many staff members.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your review. I am pleased that you had an enjoyable visit on your Brother's Birthday. We use any feedback gained in our continuous improvement of the service. Your contribution is much appreciated.
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Review from P W (Son of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I have nothing but respect and admiration for the whole team without exception. At no point have I questioned that they want my mother's time there to be the best it can possibly be, unfortunately they are being help back by the conditions created by the building itself, it seems not possible to control
and keep an acceptable and not oppressive temperature level. The lounge in particular stands out as a problem, her own room has also been a problems. We need the Salvation Army to step up and provide the backing and expertise to rectify the building heating problem which is seriously letting them down. Any low marks only due to the building.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your review. I am pleased to hear that you are happy with the care and support that your Mother receives. We are aware that some areas of the home can be warmer than others. We had a new boiler system fitted quite recently and have a maintenance plan in place for replacing the heating manifolds that haven't already been replaced. We have also had engineers on site to check the heating system itself. As the weather is unpredictable in terms of temperature, it is more difficult to retain an ambient temperature throughout. The Lounge in particular does get warm due to the large windows and the position of the sun towards the afternoon. Please be assured that we are aware and are taking action regarding the fluctuating reliability of the heating system. I will share your comments with the property team.
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Review from Eddie P (Husband of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been so well looked after at times when she gets upset, they are fantastic staff. Not only do they care so well for my wife they also give me so much help in good and upsetting times. I can always have tea and biscuits and juice, I can also have a meal with my wife every day if I want. My
wife at times can be so upset and with her walking not good the staff are truly magnificent. When I go home after visiting I know she is safe with plenty of car and love. Thank you so much.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. We use all feedback received in the continuous improvement of the service we provide. I am delighted that you feel welcomed into the home and that you know your wife is in good hands.
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Review from S L (Nephew of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Much patience, much care, much compassion.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. We welcome feedback in order to continually strive in the improvement of the service.
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Review from A C (Daughter of Resident) published on 8 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We sadly had to move my mum into care in November 2022. As much as we wanted to keep her at home we knew we couldn't keep her safe there any longer. It was one of the hardest decisions we had to make. However, since mum has been at Furze Hill House she really has flourished. To have such a kind and
caring environment we have seen that constant state of anxiety she used to have reduce. She is so content and as hard as the decision to move her was we are so grateful we did, and that it was Furze Hill she went to. The staff go above and beyond, they are like a big family and that really comes across every time we visit. I find all the staff approachable and they listen to any concerns we may have. Even better, they feedback on any concerns they may have regarding mum and keep you well informed. I cannot thank every member of the team at Furze Hill enough for everything they have done for mum and for us! Being able to sleep at night knowing she is cared for is priceless.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your lovely feedback about our home. We use all information collected in reviews in our continuous improvement planning. I will be sharing your review with the staff team. It is a pleasure to have your mum as a resident here. We aim to ensure that Residents and their families and friends feel that they are part of our family, this is evident from your review.
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Review from Denny H (Daughter of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in your lovely care home for respite. He had been a bit poorly. He arrived in a wheelchair and was nonverbal. After a few weeks, he made amazing progress. The manager is passionate about her role and always goes above and beyond her duty of care. The staff are dedicated caregivers.
We knew
his carer when our mum was a resident here five years ago. We knew Mum was in good hands.
She made my dad feel at ease at all times. She reassured him and comforted him when he was feeling anxious. The care and love the team shows to their residents is amazing! My dad left Furze Hill talking and walking with the aid of a stick and with confidence too! You truly are amazing! We can't thank you enough!
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you so much for the lovely words in your review. It was a real pleasure to have your dad stay with us. I will pass on your comments to the staff team and include them in our quality assurance monitoring.
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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Furze Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.788 for Furze Hill House is calculated as follows: ( (227 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 273 Ratings = 4.788
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Furze Hill House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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Frequently Asked Questions about Furze Hill House

What types of Care is Furze Hill House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Furze Hill House have?

There are 40 Single Rooms.

What are the Facilities & Services at Furze Hill House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Furze Hill House to the centre of North Walsham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Furze Hill House to verify any information. View our terms and conditions. Furze Hill House has an Basic Service - more info.