Furze Hill House

73 Happisburgh Road, North Walsham NR28 9HD
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9.8 47 Reviews
  • Furze Hill House, North Walsham
Furze Hill House was opened in November 2007 as a purpose built Home for 40 older people. Most of the residents are from the local area and many continue to remain in touch with families, friends and the local community. It is located on the outskirts of the lovely and historic North Norfolk market town of North Walsham.

Furze Hill's mission is to provide care in a safe, secure and homely environment. The aim is to give quality care in a purpose built home, so that an individual’s physical, emotional and spiritual needs are met. Support is given to each resident whilst also encouraging their independence. Respecting individuals' privacy, wants and needs in an inclusive setting.

The ethos of the home is Christian and this is enhanced by having a Chaplain (ordained minister) as part of the team.

Special attention is paid to the needs of people living with dementia. Staff do all they can to help those living with dementia hold on to their cherished memories. Encouragement is given to residents to acquire new skills and interests as this will give a sense of purpose and quality of life, so as to maintain mental, physical and spiritual health and well being.

All the bedrooms are single and en-suite and have views of the gardens, the surrounding woods or across the open fields towards Happisburgh.

Outside, the home has pleasant gardens, patios, seating areas and an ‘all weather’ gazebo. There are some raised beds where residents can grow vegetables.

The Home employs an activities leader who compiles a programme of weekly activities. These include board games, puzzles, crafts, skittles, film shows, reminiscence, quizzes and gardening. Daily activities are posted on the Home’s notice board.
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Care Provided by Furze Hill House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1169 – £1169
  • Self-Funded Residential Dementia Care: £1169 – £1169
  • RESPITE Self-Funded Residential Care: £1169 – £1169
  • RESPITE Self-Funded Residential Dementia Care: £1169 – £1169

Fees cover all aspects of support for skills of daily living.
Hair dressing, Foot Health care and any items purchased from the in house shop are charged as extra.

These prices are only a guideline, please contact Furze Hill House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jodie Hemmings (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Welcome visitors any time of the day.
    Family & friends able to come and have meals with their loved one at anytime

Parking

  • Parking is available on site. Including Disabled spaces

Furze Hill House Reviews (47)

9.8

Furze Hill House has a Review Score of 9.8 (9.779) out of 10, based on 18 reviews in the last 2 years.
Over all time Furze Hill House has 47 reviews.

Overall Experience
  • 38
  • 6
  • 2
  • 1
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Date Published
  • 47
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  • 18
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Reviewer Connection to Furze Hill House
  • 22
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Total of 47, showing 41-47
Review from Naomi J (Daughter of Resident) published on 20 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is increasingly looking for ways to stimulate the residents. They are given respect and feel safe.
I genuinely feel that the carers have the best interests of the residents at heart.
Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your review.

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Review from Christine (Daughter of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Furze Hill for just over a year. She has flourished with the care provided - her mobility has improved as has her general wellbeing. The staff are wonderful - I witness lots of interaction with residents when I visit and mum clearly likes them very much. There are lots of activities
for residents to join in with which is great, and the bedrooms are all spacious with en-suite shower rooms. I haven't been present at mealtimes but mum assures me that she enjoys the food and has lots to eat! It's a big weight off my mind to know mum is safe and well cared for.
Reply from Aaron Bellward, Head of Care at Furze Hill House

Thanks for your kind comments Christine. It's a pleasure to care for Mum.

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Review from Frederick M (Husband of Resident) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It would be difficult to find a better care facility than Furze Hill. I did visit a considerable number of care homes prior to choosing Furze. The management team here are friendly and efficient and are always available to discuss any of the problems that inevitably arise with dementia patients. The
care staff are superb. Nothing is too much trouble and the commitment and kindness that they show to residents and relatives is so reassuring. We still have the occasional hitch with hearing aids that go missing or not fitted correctly. Overall excellent.
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Review from Susan N (Daughter of Resident) published on 2 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Furze Hill is a lovely, bright modern home. Kept at a very high standard by the housekeeping team. In the past three years my mum has lived there it always smells fresh and there are usually fresh flowers around, which makes it feel very homely when visiting.
The staff are friendly and a cheerful bunch,
who care for the residents with respect and warmth. The rooms are bright and modern, with good quality fittings. They are a really good size, with large walk in shower rooms in them all. The soft furnishings have recently been replaced, and residents were asked to choose fabric designs they liked for their rooms, which I thought was lovely. There are lovely views from most rooms over the gardens or countryside, and many quiet areas to sit. I would highly recommend this home,as I know my mum is safe, warm and well looked after at a time in her life when failing health make life very difficult for her.
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Review from William S (Husband of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was a resident of Furze Hill House for one year and the attention and care was excellent.
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Review from Sarah W (Daughter of Resident) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother seems very happy. Place is always clean and tidy. Mum joins in as much as able as she is blind, this sometimes is difficult. She enjoys quizzes and bus journeys out and singers/musicians. The carers are always kind and helpful. She mostly likes the food. The reason she sometimes does not is because
of nausea, not to do with the food.
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Review from J L (Friend of Resident) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is light and airy. All the rooms are spacious and have a view over the gardens or countryside. The staff are kind and caring and take an interest in individuals. There are activities every afternoon for those who want to join in and trips out. A comfortable, happy and friendly home.
Reply from Aaron Bellward, Head of care at Furze Hill House

Thanks for such a lovely review!

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Furze Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.779 for Furze Hill House is calculated as follows: ( (183 Excellents x 5) + (17 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 213 Ratings = 4.779
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Furze Hill House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

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Jodie Hemmings

Job Title: Home Manager Joined: 2017

Jodie has worked in the Social Care sector, starting as a Care assistant at the age of 18. She has been employed by The Salvation Army since June 2017 in her current role.
Jodie has gained Social Care qualifications, skills and experience in the time that she has been working in the care sector, her highest qualification being a Level 5 Diploma in Leadership in Health and Social Care.
Jodie has experience in working with Older people, including those living with Dementia, People living with a Mental Health Condition and also People living with a learning disability.

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Louise Cook

Job Title: Head of Care Joined: 2022

Louise has a wealth of knowledge and experience in Adult social care, particularly in working in Older Peoples Services.

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Deborah Dale

Job Title: Business and Facilities Manager Joined: 2014

Debbie has worked at Furze Hill House for a number of years in a supervisory role. Debbie has gained further skills and knowledge around business management since being in her current role. Debbie has a passion for person-centred support of the residents, staff and related personnel.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Furze Hill House to verify any information. View our terms and conditions. Furze Hill House has an Enhanced Service - more info.