Furze Hill House

73 Happisburgh Road, North Walsham NR28 9HD
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9.8 55 Reviews
  • Furze Hill House, North Walsham
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Care Provided by Furze Hill House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees cover all aspects of support for skills of daily living.
Hair dressing, Foot Health care and any items purchased from the in house shop are charged as extra.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Jodie Hemmings (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Welcome visitors any time of the day.
    Family & friends able to come and have meals with their loved one at anytime

Parking

  • Parking is available on site. Including Disabled spaces

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Furze Hill House Reviews (55)

9.8

Furze Hill House has a Review Score of 9.8 (9.788) out of 10, based on 23 reviews in the last 2 years.
Over all time Furze Hill House has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Furze Hill House
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Total of 55, showing 41-55
Review from Ray S (Friend of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our close, family friend has been a resident of Furze Hill for 3 years. Since leaving her own home, where she was struggling to cope, she has taken on a new lease of life, and couldn't be happier. She is so well looked after in every respect - all the staff are so friendly, helpful, always smiling and
polite, very caring. The surroundings are modern and the facilities are excellent - outings and in-house entertainment are great. Food is great, with a good choice at every meal - an excellent 'hotel'!
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Review from Linda W (Daughter of Resident) published on 26 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Furze Hill for 10 months and the change in her has been remarkable. From wanting to stay in her room all day and waiting to die, she now joins in most of the activities and has an interest in life again.


I cannot praise the staff enough. Nothing is too much trouble and every Saints

Day/festival or what have you is celebrated with fancy dress, themed food, entertainment etc which I think the staff enjoy as much as the residents! All the staff are pleasant, caring and seem to enjoy their work. Management is very approachable and friendly.


The home is clean and well kept with no unpleasant smells. The rooms themselves are spacious and comfortable with a large en-suite shower room. Almost every day there is some sort of entertainment or activity and a programme is given to all the residents so they can plan their week ahead.


I am made to feel very welcome when I visit. The fresh flowers on the tables are a nice homely touch.
A well run caring care home.

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Review from Richard D (Son of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother thoroughly enjoyed her stay at Furze Hill, despite her health at the time which led to her going on to hospital. It was great having a choice of having meals in her room, the dining room or upstairs, where she sometimes would entertain family and friends. The attention and care were always
there and this gave her a sense of security and reassurance. Staff were pleasant. The facilities and layout excellent and the whole experience was very positive.
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Review from Heather W (Wife of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As far as I see it everything at the above home is excellent. The staff are very friendly and so approachable this also applies to management.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. It is important to us that Residents and their families are pleased with the Home.
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Review from Ellie B (Great Great-Niece of Resident) published on 10 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant care home with a variety of activity to do, staff are lovely. Would recommend this place if anyone needs to go into a care home.
Reply from Aaron Bellward, Head of Care at Furze Hill HouseThank you for your kind comments. :)
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Review from Sam W (Niece of Resident) published on 9 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
After visiting Furze Hill on numerous occasions I feel it is a care home working at a very high standard. It is bright warm and inviting.
All Staff from the office to the kitchen are always on hand with a friendly smile.
The chaplain is an added bonus as faith is important to my aunt.
Reply from Aaron Bellward, Head of Care at Furze Hill HouseThank you for your kind comments :)
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Review from Geraldine W (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The facilities are bright and attractive and the building is kept very clean. The laundry service is particularly good. The meals are served in a pleasant dining room but the main meal of the day often resembles a poor school dinner and little attempt is made to get residents to eat fruit.
The lack
of activities in recent months has been worrying and little attempt has been made to book one-off providers.
Reply from Aaron Bellward, Head of Care at Furze Hill HouseThank you for your feedback, Geraldine. Our new activities team leader starts on the 12th November and this is a full-time role. However, there has been a provision of activities whilst recruitment was in process although we accept that this does not meet our standards. Fruit is served at breakfast and on each snack trolley and as desert several times a week. We have taken your points on-board and will be monitoring this. We do operate an open door policy and if you have any further issues please don't hesitate to pop in and see one off us.
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Review from Samantha (Granddaughter of Resident) published on 11 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Furze Hill have been so warm and welcoming to my grandmother as well as to our family. The home is always clean, tidy and welcoming. The support we have received as a family has been invaluable. Thank you all very much.
Reply from Aaron Bellward, Head of Care at Furze Hill HouseThanks for your kind review, Samantha. :)
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Review from Naomi J (Daughter of Resident) published on 20 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is increasingly looking for ways to stimulate the residents. They are given respect and feel safe.
I genuinely feel that the carers have the best interests of the residents at heart.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your review.
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Review from Christine (Daughter of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Furze Hill for just over a year. She has flourished with the care provided - her mobility has improved as has her general wellbeing. The staff are wonderful - I witness lots of interaction with residents when I visit and mum clearly likes them very much. There are lots of activities
for residents to join in with which is great, and the bedrooms are all spacious with en-suite shower rooms. I haven't been present at mealtimes but mum assures me that she enjoys the food and has lots to eat! It's a big weight off my mind to know mum is safe and well cared for.
Reply from Aaron Bellward, Head of Care at Furze Hill HouseThanks for your kind comments Christine. It's a pleasure to care for Mum.
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Review from Frederick M (Husband of Resident) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It would be difficult to find a better care facility than Furze Hill. I did visit a considerable number of care homes prior to choosing Furze. The management team here are friendly and efficient and are always available to discuss any of the problems that inevitably arise with dementia patients. The
care staff are superb. Nothing is too much trouble and the commitment and kindness that they show to residents and relatives is so reassuring. We still have the occasional hitch with hearing aids that go missing or not fitted correctly. Overall excellent.
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Review from Susan N (Daughter of Resident) published on 2 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Furze Hill is a lovely, bright modern home. Kept at a very high standard by the housekeeping team. In the past three years my mum has lived there it always smells fresh and there are usually fresh flowers around, which makes it feel very homely when visiting.
The staff are friendly and a cheerful bunch,
who care for the residents with respect and warmth. The rooms are bright and modern, with good quality fittings. They are a really good size, with large walk in shower rooms in them all. The soft furnishings have recently been replaced, and residents were asked to choose fabric designs they liked for their rooms, which I thought was lovely. There are lovely views from most rooms over the gardens or countryside, and many quiet areas to sit. I would highly recommend this home,as I know my mum is safe, warm and well looked after at a time in her life when failing health make life very difficult for her.
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Review from William S (Husband of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was a resident of Furze Hill House for one year and the attention and care was excellent.
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Review from Sarah W (Daughter of Resident) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother seems very happy. Place is always clean and tidy. Mum joins in as much as able as she is blind, this sometimes is difficult. She enjoys quizzes and bus journeys out and singers/musicians. The carers are always kind and helpful. She mostly likes the food. The reason she sometimes does not is because
of nausea, not to do with the food.
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Review from J L (Friend of Resident) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is light and airy. All the rooms are spacious and have a view over the gardens or countryside. The staff are kind and caring and take an interest in individuals. There are activities every afternoon for those who want to join in and trips out. A comfortable, happy and friendly home.
Reply from Aaron Bellward, Head of care at Furze Hill HouseThanks for such a lovely review!
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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Furze Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.788 for Furze Hill House is calculated as follows: ( (227 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 273 Ratings = 4.788
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Furze Hill House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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