Furze Hill House

73 Happisburgh Road, North Walsham NR28 9HD
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9.8 55 Reviews
  • Furze Hill House, North Walsham
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Care Provided by Furze Hill House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees cover all aspects of support for skills of daily living.
Hair dressing, Foot Health care and any items purchased from the in house shop are charged as extra.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Jodie Hemmings (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Welcome visitors any time of the day.
    Family & friends able to come and have meals with their loved one at anytime

Parking

  • Parking is available on site. Including Disabled spaces

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Furze Hill House Reviews (55)

9.8

Furze Hill House has a Review Score of 9.8 (9.788) out of 10, based on 23 reviews in the last 2 years.
Over all time Furze Hill House has 55 reviews.

Overall Experience
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Date Published
  • 55
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Reviewer Connection to Furze Hill House
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Total of 55, showing 21-40
Review from N B (Husband of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well-run care home, with nice staff who are infinitely patient (some residents with dementia are sometimes quite difficult). Warm and friendly atmosphere. My wife suffers from a neurological condition leaving her crippled, blind and unable to communicate but she seems not unhappy and still manages rapport
with staff.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your review. Your feedback is very important to us. We use all feedback that we receive to continuously improve the service offered to our residents.
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Review from Sandra G (Cousin of Resident) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are more than happy with the way my cousin has been cared for and over the months we can see she has settled well. The home and the staff are excellent and we are really pleased with everything.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback, it is very important to us. We use all feedback received to ensure that the service we provide is of an excellent standard and make changes where people have brought to our attention any areas that we can improve on. I am pleased to learn that you are happy with the way your relative has been cared for.
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Review from A G (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been so impressed by Furze Hill House in the few months since my mother moved there. The staff are simply wonderful. They're friendly, helpful and patient (even when getting demands from every direction!) and they always treat the residents with great kindness and respect. The management team have
been really supportive too. It's clear to see that my mum is being well looked after. The care home itself is always clean, bright and welcoming. There's also a very active programme of events and activities for the residents. Since I live far away, I particularly appreciate the social media updates - it's lovely to be able to get a taste of what's going on and gives me something extra to talk about when I visit.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback, which is very important to us. We use all of our feedback to ensure quality provision within our service.
I am pleased that you are happy with the support that your Mum is receiving.
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Review from B B (Daughter of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Furze Hill last summer after breaking her hip and becoming wheelchair-bound to further add to her advancing Alzheimer's. The team were great in helping and advising us on getting things sorted as quickly as we could. The team are happy, friendly, kind and professional, creating
a positive and happy atmosphere in the home that is often missing. The social media page is very active and a wonderful way to check in on the many and varied activities and see my beloved mum. Most importantly, I think that the quality of care and management is very high. Both for my mum, but also care and consideration for my dad, as he adjusts and copes with living alone and my mum's condition. The only thing that I think could be improved is the food, it often looks frozen or out of a packet, portion sizes are often small and seconds are limited. My mum is inevitably declining as she has a terminal condition, but I wouldn't want her to be anywhere else. Thank you to all the team.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your lovely comments and feedback.
It is very important to us to receive feedback to ensure that our service is running effectively and that we are able to continuously improve. I have taken your comments to the relevant department for their attention. I hope that you will see an improvement in the food going forward.
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Review from Jennifer P (Power of Attorney of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the resident arrived at Furze Hill in April 2023, she has been extremely well cared for. All the staff in every department are very professional and caring. They all seem to be working in a happy environment which filters down to making the residents feel comfortable and happy. The resident was
in a care home prior to Furze Hill where she became very depressed and lonely as little attention was paid to her. This changed immediately after she arrived at Furze Hill and she is now her happy mischievous self again. All the staff are very attentive and there is so much interaction between staff and residents it’s amazing. I think good management and staff are key at Furze Hill, nothing appears to be too much trouble. Cannot recommend it highly enough.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. I am sure that we will all be boosted by your lovely comments. It is important to us to know how we are doing and we use any feedback in our quality monitoring of the home and the service that we provide.
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Review from David L (Son of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Management and staff go the extra mile to ensure residents have the best possible experience, including special events such as Valentine's, summer BBQ, fireworks, Christmas and New Year events.
Lovely, clean, purpose-built care home.
Great facilities.
Nowhere better for people with Alzheimer’s.
Would strongly recommend.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. I am sure that we will all be boosted by your lovely comments.
It is important to us to know how we are doing, and we use any feedback in our quality monitoring of the home and the service that we provide.
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Review from S M (Daughter of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
I find the carers at Furze Hill to be very good to the residents that live there.
The food is also good.
Seems a happy place to be, and something is going on for residents to do mornings and afternoons if they wish.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your review. Your views are important to us.
We use the information that you have given us in our quality assurance process. Making improvements to our service where there is a need.
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Review from S N (Daughter of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has been in this care home since 2020. Her deterioration has been significant since. She is often left alone in her room as she refuses to get out of bed. I have asked many times for her to have a milky coffee and a banana for breakfast which she only gets occasionally. Pressure area care
is good, the home is clean and the facilities are good. Communication between myself and the managers is excellent. The home has lots of activities and is always warm. My mum always looks very smart.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. This is very important to us. We use all feedback in our quality assurance process to continually improve the support of our residents.
Please also be aware that if at any time you are unhappy with any element of support at the home, we have a complaints policy/ procedure clearly displayed in the Village Square. Our team leaders/management team are always happy to receive any concerns that you may have so that any issues can be dealt with at the time.
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Review from Carol F (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely care home in a peaceful setting surrounded by woodland and wildlife. Care staff and management are always kind and helpful. Excellent facilities; hairdresser, small shop and manicurist as well as chef produce and a lovely variety of meals, cakes and etc. Visitors are always welcomed and there
are many activities for everyone to join in if they wish.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. It is very important to us that our residents and their families are happy with the services we provide.
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Review from C S (Wife of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has and is receiving the most caring and compassionate support in this home. The staff are like family now. Nothing is too much trouble for them. They always have a friendly smile and will go over and above their duty to accommodate his needs. He and my family cannot raise them enough. It's
the next best thing to being at home for him.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your review. Our aim is to make Furze Hill House as homely as possible and respect Residents, visitors and each other as family.
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Review from K H (Son of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has dementia and today I went in for a care plan review. It took me 20 minutes to read it! It covered everything about my mother and described her perfectly. It was fully up to date and tracked her situation as I had observed on my visits. On visiting my mum I found the lady cleaning the room
fully engaged in conversation with Mum. Even the cleaning staff acre. It's an outstanding home.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. It is so important to us that all of the staff are involved in the lives of the residents and have the same caring values as the care staff.
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Review from Julie A (Daughter of Resident) published on 22 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Furze Hill for about twelve months. My dad had known about Furze Hill via friends and knew where he wanted Mum to go when the time came. I totally can see why. I live in Australia, but during my visits, I could not be happier with the level of care and the environment.
All
the staff are so friendly and caring. Mum always tells me how good the food is and she doesn't have to wash up! Mum is well cared for, has put on some weight and is kept nicely.
Highly recommend Furze Hill.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your review. We use all feedback gained as part of our quality assurance process.
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Review from S D (Son of Resident) published on 5 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother did not want to go into a care home but we were given no choice. I am thankful she was offered a place in Furse Hill House as from day one mum received the best care. On day two when I visited she told me how kind and helpful everyone was and she felt pampered. It has now been fifteen months
and mum still tells me how papered she feels. The staff in every department are friendly, kind and helpful to all residents and any visitors. They are professional and very hardworking. I cannot praise them all highly enough.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. We use all of our reviews in our quality assurance process for continuous improvement.
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Review from M W (Son of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a well-managed home. The staff are accommodating, very polite and caring. They treat each resident as an individual and tailor activities accordingly. They keep relatives informed and you always have a continuous named point of contact. My father is content and this is a direct result of the
people he comes into contact with on a daily basis.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback.
All feedback is welcomed and used in our quality assurance process.
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Review from Janina S (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved into Furze Hill almost a year ago during which time both their health and mobility deteriorated. The home has given me peace of mind keeping me in touch with what is happening, their care plans detail those little things that make the difference in life, and they are clean, comfortable
and well-fed. Furze Hill is keeping them cocooned in a safe, happy and fulfilled environment. There are lots going on, so much space and light, welcoming staff and Salvation Army services if residents, like my parents, wish to attend, but the religious element in no way detracts from the relaxed feel of the home. They love being there which is the most important thing for me.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback.
We are so glad that your parents are happy and settled at Furze Hill House.
We use all of our feedback in our quality assurance systems to ensure that we are getting things right.
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Review from R M (Daughter of Resident) published on 19 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at Furze Hill House for almost one year. I have no complaints whatsoever. Care is first class at all times.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your review. We will use the content of all reviews in our quality assurance procedure.
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Review from M P (Daughter of Resident) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Furze Hill enough, I'm always welcomed by friendly staff when I visit my mum and nothing is too much trouble with the care they show my mum.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you so much for your positive words of recognition for Furze Hill House and its wonderful staff team.
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Review from Lindsay S (Son of Resident) published on 13 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Furze Hill House in October 2021 from Hospital as a very frail 96-year-old man. The home has a lovely warm and welcoming atmosphere and my father quickly settled in. He has increased in weight and most importantly his anxiety levels have almost completely disappeared. The family are
so pleased to have found Furze Hill House, it’s run like a family home. The Management and Care Team give such wonderful care, my father could not be anywhere better to spend the remaining time of his life.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your review of Furze Hill House.
Our aim is certainly to provide care in a loving, family environment and your review reflects our aim.
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Review from Gemma W (Granddaughter of Resident) published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan is well cared for and always dressed and looking presentable. The staff are very welcoming and attentive and the home is always clean.
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Review from Annamarie S (Daughter of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has now been a resident at Furze Hill for exactly 1 year, it was the hardest decision to make putting my mum into care, but I cannot express enough how wonderful all the staff have been for both my mum and myself. They show her so much love, respect and patience. I have witnessed so many heartwarming
moments during my visits between staff and residents. It is a 10 out of 10 from me!
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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Furze Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.788 for Furze Hill House is calculated as follows: ( (227 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 273 Ratings = 4.788
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Furze Hill House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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