Pilgrims' Friend Society in Oxfordshire | 1 Care Home

Review of
Framland
from Karyn S (Daughter of Resident) published on 13 August 2025 Submitted via Website • Report

Overall Experience

Our experience both in the lead up to my mum's move to Framland, and the settling in period following, has been excellent. The home has a friendly, caring, family environment, and the setting is lovely. Communication has been easy and efficient. The rooms are well equipped and homely. Staff are exceptional

- everyone has been so helpful and welcoming, and mum is being extremely well cared for. I think what sets it apart is that it in no way feels like an "institutional" setting. It really feels like a home with an extended family. It's lovely for mum to be with others who share her faith, and some of whom she has known for years. I don't think we could have settled on a better home for her.

Reply from Maraya Rabuka, Home Manager at Framland

Thank you so much for the review about the family's experience with mum moving in. Having the home feel like an extended family and homely for all the family members that reside at Framland.

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Review of
Framland
from S H (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report

Overall Experience

On 14th February, Framland put on an amazing Valentine's Day lunch and invited the relatives of residents. We were presented with a 3 course meal, all beautifully presented, followed by cheese and biscuits and tea/coffee. It meant so much to my mum to have all her sons and daughter sitting around the

table together. She said it was such a precious time. The kitchen staff and others worked hard to make it happen. I believe it was the new manager's idea. It was the first time we have been invited so it meant a lot. Thank you.

Reply from Maraya Rabuka, Home Manager at Framland

Thank you for your review and I hope you will join us next year again.

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Review of
Framland
from E E (Friend of Resident) published on 30 January 2025 Submitted via Postal Card • Report

Overall Experience

My friend has dementia and he has not found the move into Framland easy and at times he has been quite difficult. The care staff have been wonderful so patient and understanding. They all make me very welcome which obviously helps. There is a very good "family" atmosphere which is very reassuring.

Reply from Pum Dim Skinner, Manager at Framland

Thank you for your review. We are a small care home and know each of our family members' needs (we called our resident family member) and treat them like our own family.

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Review of
Framland
from S O (Daughter of Resident) published on 23 September 2024 Submitted via Website • Report

Overall Experience

I would just like to say a very big thank you to all the staff at Farmland for taking such good care of my mother during the time she was there. Her physical health improved massively after she moved in, as a result of the care she was receiving; having proper meals, taking her medication, and generally

being looked after. It took a little while for her to settle down but everyone worked hard to make her feel at home, and eventually, she was content to be there. We have observed the staff's kindness to Mum in many ways and have appreciated all the activities that have been organised for 'family members'. Particular thanks to the Maintenance Officer for his special care and attention towards Mum during a period when she was very low following a bereavement, and for encouraging her to continue solving crosswords for as long as possible.

Reply from Pum Dim Skinner, Manager at Framland

Thank you for the review. When your mum was here with us, She played piano for our services and devotions. She always had a beautiful smile for us and she will be greatly missed.

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Review of
Framland
from Jo K (Daughter of Resident) published on 20 September 2024 Submitted via Postal Card • Report

Overall Experience

Framland is a very caring home. The staff are kind and patient and treat the residents as "family". My mum is safe and happy - which is all I wanted.

Reply from Pum Dim Skinner, Manager at Framland

Thank you very much for the review. The residents that live in our home are treated as our own family.

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Review of
Framland
from Sue H (Regular Volunteer) published on 24 July 2024 Submitted via Website • Report

Overall Experience

Framland is not a purpose-built Home, but the pictures photos texts plus garden features give it a very comfortable homely feel. The Home is always clean in communal areas and rooms, and I have never noticed any unpleasant odours. The family members are treated with compassion and dignity and I am given

to feel a valued presence as a regular visitor. The needs of each individual are met in a personal way with carers and other designated staff around to give company or attend to needs as they arise. Family members are encouraged to come to communal areas where they can join social activities which are both physically and mentally stimulating as well as fun! As it is a Christian Home I appreciate the opportunity to read the Bible/pray with family members as they wish, join in morning prayers or services, and then as volunteer to take part in outings to local Garden Centres etc.. The Manager is always available and if problems have arisen from visits they are dealt with straight away.

Reply from Pum Dim Skinner, Manager at Framland

Thank you for your review. All the team are doing their best to meet the needs of the residents.

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Review of
Framland
from Alec B (Resident) published on 19 February 2024 Submitted via Postal Card • Report

Overall Experience

My move here was dictated largely by my wife's passing. A room was available, not ideal but ready. This affects my reviews. My problems are not life threatening but various and I have had to adjust and learn more than other people might have. Communication with the family is a problem but due to pressure

on them and no criticism of the home.

Reply from Pum Dim Skinner, Manager at Framland

Thank you for the review. You are coping really well and adjusting to life at Framland. Thank you very much for your contribution to help with services and devotions when you can.

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Review of
Framland
from R H (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report

Overall Experience

I am extremely happy with the standard of care my Mother is receiving at Framlands. There is a peaceful, contented atmosphere in the home. The staff are very competent and caring, spending time interacting with the residents on a personal level as well as tending to their individual care needs in a

professional way. Each person is valued and considered a member of the family. I highly recommend it.

Reply from Pum Dim Skinner, Manager at Framland

Hi,
Thank you very much for your review. We are celebrating that we are able to encourage your mum to join in our meal times, activities and services.

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Review of
Framland
from Duncan M (Husband of Resident) published on 25 January 2024 Submitted via Website • Report

Overall Experience

I always find on my regular visits to my wife that the overall atmosphere is safe, calm and relaxed, all the staff are very welcoming and provide professional care coupled with genuine kindness, a friendly attitude whilst always respecting the dignity and self-respect of family members.

Reply from Pum Dim Skinner, Manager at Framland

Thank you very much for your review. We have a good team who are truly kind to our family members.

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Review of
Framland
from S G (Daughter of Resident) published on 8 November 2023 Submitted via Website • Report

Overall Experience

My mother has been a resident at Framland care home for over 3 years. The care provided and professionalism of the manager and all the staff is to a very high standard. The manager and all the staff are very friendly and helpful. I am so pleased that my mother is at the Framland care home.

Reply from Pum Dim Skinner, Manager at Framland

Thank you for your review. We are very happy to care for your mum. Getting to know her is a blessing.

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Review of
Framland
from E B (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report

Overall Experience

Caring environment coming from management down demonstrating God's love! There is evidence of lots of activities but, because of severe hearing problems and age, Dad is not interested in getting involved in most of them. He really appreciates the Christian environment and the opportunity to talk to

others about the Lord.

Reply from Pum Dim Skinner, Manager at Framland

Thank you for your feedback. We always go to your dad's room and converse well daily.

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Review of
Framland
from A C (Daughter of Resident) published on 20 September 2023 Submitted via Website • Report

Overall Experience

My father stayed at Framland for nearly 3 weeks of respite care. I observed that the staff were patient and kind and always willing to help. They took on board my father's individual care needs and interests and implemented these during his stay. This really gave me confidence that I was leaving my

father in safe hands. The home is peaceful, the residents appear happy and there are thoughtfully planned activities to keep them occupied. Family members can visit at any time. The Christian ethos was an important factor in choosing Framland. My father loves having the bible read to him and was really touched when a young helper sat down with him to do this. It moved him to tears. As did being able to sing hymns and be a part of the devotionals each day. He returned home whistling in the car and was able to communicate that 'maybe I could go back there!'

Reply from Pum Dim Skinner, Manager at Framland

We love to have your dad back here at Framland. He sang well in our services and devotions.

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Review of
Framland
from Annie K (Friend of Resident) published on 21 August 2023 Submitted via Postal Card • Report

Overall Experience

Residents are kept occupied and cared for in a dignified and caring manner. The activities are varied and interesting, and there's plenty to keep them occupied. The resident's rooms are clean, and the food always seems good. Staff are friendly and helpful and take time to engage on an individual level.

The level of care is exceptional.

Reply from Pum Dim Skinner, Interim Manager at Framland

Thank you very much for your review. The team encourages our family members to be occupied at all times.

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Review of
Framland
from Pauline S (Sister of Resident) published on 11 August 2023 Submitted via Postal Card • Report

Overall Experience

This care home is a place of kindness and joy.
Nothing is too much trouble.
There are activities each day that encourages physical and mental health.
My sister, who struggles to communicate, is listened to, affirmed and encouraged.
It's a place of love to visit - more like family than anything.

Reply from Pum Dim Skinner, Interim Manager at Framland

Thank you very much for your review. I am delighted that you feel our family life at Framland.

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Review of
Framland
from Isabelle T (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report

Overall Experience

My mother has been at Framland for 6 years. With their loving care at all times, she is extremely content and we have never heard her complain about any of the care she receives, only high praise for all the attention every one of the residents receives.

Reply from Pum Dim Skinner, Interim Manager at Framland

Thank you for your feedback. The team is pleased to care for your mum and make tea whenever she asks.

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Review of
Framland
from Gareth S (Son of Resident) published on 9 August 2023 Submitted via Website • Report

Overall Experience

My mother has been in Framland Care Home for over four years and is very happy there. The staff are caring, considerate and know the residents and their needs well. The home is well-organised, clean and orderly. The lounge is a lovely room with a great atmosphere where my mother loves to spend her time.

The home ensures that there are a variety of activities going on, for example often people taking time to chat, play music, organise quizzes and fun exercises. This is a fairly small home and the Christian ethos is important with visitors from local churches contributing to life in the home. We have always found it welcoming when we have visited and often take my mother out for trips or to our house. We are pleased to be able to say that whilst she enjoys these trips, she is always happy to get back home to Framland.

Reply from Pum Dim Skinner, Interim Manager at Framland

Thank you very much for the feedback. I am pleased that your mum is always happy to come back to Framland home.

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Review of
Framland
from Marion R (Daughter of Resident) published on 8 August 2023 Submitted via Website • Report

Overall Experience

I can’t speak highly enough of the love and care that my 97 year old Mum receives from all the staff at Framland. In the time that she’s been living there, I’ve observed the endless patience and respect shown to all family members and the constant drive to meet everyone’s personal preferences and choices.

Prior to Mum moving in, she was asked about her interests, favourite foods and even the choice of paint colour for her room. Conversations about personal preferences are on-going to ensure that family members feel that Framland is their home. I am so grateful to the team in Framland that Mum has somewhere to live where I am fully confident that she is safe, cared for as an individual, given all the support that she needs, but equally is encouraged to be herself. Walking into Framland doesn’t feel like walking into a care home, instead it feels as if I’m walking into a large family home where everyone is valued and welcomed.

Reply from Pum Dim Skinner, Interim Manager at Framland

Thank you for your comment. We aim to give person-centred care to all our family members at Framland at all times.

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Review of
Framland
from Liz N (Sister of Resident) published on 7 August 2023 Submitted via Website • Report

Overall Experience

Thank you for your exceptional care, patience, and love for my beloved sister Sandy. The staff showed genuine care towards her wellbeing and made sure she was comfortable at all times and they taught me how to handle my sister's dementia.

Reply from Pum Dim Skinner, Interim Manager at Framland

Thank you for your comment. We all try our best daily to ensure our family members are comfortable and their needs are met.

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Review of
Framland
from M Y (Husband of Resident) published on 11 July 2023 Submitted via Postal Card • Report

Overall Experience

My wife has been cared for in an exemplary fashion throughout her time at Framland. To say that she and we, her related family have become part of another wide and lovely family couldn't be more true. The love and care she receives is beyond reproach and I thank God daily for his grace in enabling us

all to share in her life as she progresses towards the time when she meets her maker. Christian friends recommended Framland to me and I am happy to say that I am able to continue wholeheartedly commending Framland as a centre of loving care.

Reply from Pum Dim Skinner, Interim Manager at Framland

Thank you for the review and for commending Framland as a centre of loving care. Our team will continue to share our loving care with all the family members at Framland.

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Review of
Framland
from Eve R (Friend of Resident) published on 27 June 2023 Submitted via Postal Card • Report

Overall Experience

I feel that a care home is dependent on the actions and behaviour of the manager. This care home now has a manager very faithful to God and all her actions are proof of that relationship. The ethos of love is tangible as one walks about the building. The staff are calm and go that extra bit to make

life as nice as it can be for the residents. Every effort is made to encourage residents to join in things that they would say they enjoyed doing although especially for those with dementia this is changeable. Singing is encouraged since everyone joins in, even if only to listen. Very few people choose to end their days in a care home, but this one provides the very best possible when they can't stay in their own homes.

Reply from Pum Dim Skinner, Interim Manager at Framland

Thank you for your kind review. The whole team work together to promote our family members' independence and choices.

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Care Home Owned by Pilgrims' Friend Society in Oxfordshire

Pilgrims' Friend Society Locations in Oxfordshire (1)

Pilgrims' Friend Society Reviews in Oxfordshire (33)

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