Care Homes Owned by Pilgrims' Friend Society in Bath & North East Somerset

It is alway very clean and welcoming

My dad has been a resident at Bridgemead Nursing Home for around 8 years, and more recently my mum has just spent three weeks there recuperating after a brief spell in hospital. Bridgemead has been abler to offer both my parents a fantastic amount of care, support and help in their later lives, and I would recommend the home very highly indeed. I'm not sure there's ever been a single complaint in the eight years my dad has lived there, the staff have supported him, kept him very jolly, and treated him with dignity and respect. All the staff, in my experience, seem caring, friendly and very professional. You couldn't ask for a better home really. It's also worth noting that it's set on the river bank, and as such has lovely views of all the nature and wildlife that the river has to offer.

My Dad spent the last month of his life at Bridgemead when we were no longer able to care for him at home. We feel blessed that he was looked after by such kind and caring staff. He had a lovely bright room and we always felt welcome. The management and nurses were compassionate and supportive to the whole family.

Mum stayed at Bridgemead for 18 months. From the moment she arrived I was very impressed with the home. The staff and management are very friendly, kind and attentive. Mum was very happy during her time at Bridgemead. The food was excellent and there were a variety of activities to do. The room was always clean and had a lovely view over the River Avon.

My husband recently had a two week , respite care stay at Bridgemead. He was well looked after and needed nursing level of care. He had his dietary requirements and medical needs well catered for by the staff. His needs were assessed at home prior to his stay and I was confident that he would get the right level of care and able to have a much needed break without worrying about him. The staff could not be more helpful and caring.

Bridgemead's managers and the building maintenance specialist were all really efficient, helpful and accommodating during my Mum's transition into residential care, ensuring that everything went smoothly, and that her room really feels like home, with her familiar pictures on the walls. She has access to a good WiFi signal to keep in contact easily with family and friends, and we ourselves also feel very welcomed by staff whenever we visit my Mum.

I would not hesitate to recommend this care home for it's friendly care and support.

My aunt who is 102 years old gave up her independence when she broke her hip in a fall. She moved to Bridgemead originally in semi permanent residence. She would have been unable to cater for herself and Bridgemead offered her a routine of being cared for in all domestic ways. The staff have been very accommodating to her wishes. It took her time to understand her condition and is now very happy to consider Bridgemead as a permant home.

My 91-year-old mum broke her leg back in April 2024 and after a 12-day stay in hospital, she was able to be transferred to Bridgemead to recover until she was strong enough to get home. Our whole family were so grateful that there was a place for her and she was very warmly welcomed there. The staff were very kind and friendly. Lovely atmosphere, great food and a very pleasant aspect towards the river. Although there were plenty of activities that my mum could have joined in with, it was too soon after her accident to make use of them. After 6 weeks she was strong enough to come home. I very much appreciate and recommend Bridgemead.

My mother was very happy at Bridgemead. She loved her room looking over the river, which afforded her endless amusement with passing boats and ducks, etc. She loved the staff and above all she loved the food. Walks in the garden, while she could still walk, were a great pleasure and she enjoyed the outings and activities. For myself, I found the manager and his team approachable and welcoming and always ready to listen to my concerns. Whatever time of day I showed up there was always a cheerful welcome from the nursing, caring, entertainment, kitchen and housekeeping staff. It was a great relief to find somewhere that my mother felt safe, cared for and so contented. It was the ideal final home for someone of her age and frailty.

Sadly Mum passed away in November 2023, the home was very supportive and kind. Staff also came to her funeral to pay their last respects, we were so glad to see them. We will go back and see them to take some doughnuts once again.

I can highly recommend Bridgemead from registering our interest in the home to the end of her time there, was totally professional. The staff were very kind and caring throughout what ended up being her last weeks of life. They showed compassion and empathy at all times and made her last time here comfortable and dignified. Thank you for everything you did for my aunt and for the family.

I feel management needs to use a firm hand to squash this behaviour and to hopefully rectify an unhappy workplace.

My mother had Motor Neurone Disease and spent the last 11 months of her life at Bridgemead. She received excellent and kind care there, with the staff doing everything they could to learn how to care for someone with MND as the disease progressed, as it is different for each person. Her partner and family were always made welcome at Bridgemead and the staff were always supportive and took time with us as well as with my mother. They were very good at asking my mother what she wanted and needed and listening to her and to us so her care was very personal. My mother’s end-of-life care at Bridgemead was excellent. I cannot thank the manager and all the staff at Bridgemead enough for everything they did.

Overall, the Bridgemead team looked after my mum brilliantly and I can’t thank them enough for that.

Mum went into Bridgemead at the start of the Pandemic. Management and staff made every effort to keep everyone safe and facilitated communication between residents and families as best they could. The new manager has built up a strong team of permanent care and nursing staff which means that there is less need for agency staff and therefore more continuity of care for residents which is very positive. Care staff are genuine and kind and pay attention to detail, and it is these personal touches which make our loved ones feel valued. Staff treat residents with respect and there is lots of capacity for fun with the wide range of daily entertainment run wonderfully by the activity staff. The food is freshly cooked and nutritious and there is a daily choice. Management are approachable, the manager is easy to chat to. Mum has a lovely room overlooking the river and enjoys meeting new friends at the weekly Day Club.

The nursing home is thoroughly recommended.

My wife suffered a stroke 24 years ago and has vascular dementia. She was admitted to the care home, as a result of me having had an emergency operation for Angina to give me time to recover. I had been her full-time carer since the stroke, as she had lost the use of her right-hand side. It soon became apparent that her physical and mental health needs were far greater than I could continue to give her in our home, as she required 24-hour care. The care home is a relatively small unit with great staff and a good management team. Being now bedridden, the staff cater for her needs 24/7 and have a superb caring attitude. Although bedridden, the staff try to ensure that she is not forgotten or isolated thereby making her feel included. The staff welcomed me every time I attended the home and kept me fully updated on all aspects of her care. I would not hesitate to recommend the home to anyone.