Care Home Owned by Pilgrims' Friend Society in Bath & North East Somerset

whole family.

always clean and had a lovely view over the River Avon.

right level of care and able to have a much needed break without worrying about him. The staff could not be more helpful and caring.

room with beautiful views over the River Avon, where wildlife and a variety of passing watercraft provide added entertainment! Her medical needs are well-managed, and she receives excellent care in a timely manner from both day and night staff.
Bridgemead's managers and the building maintenance specialist were all really efficient, helpful and accommodating during my Mum's transition into residential care, ensuring that everything went smoothly, and that her room really feels like home, with her familiar pictures on the walls. She has access to a good WiFi signal to keep in contact easily with family and friends, and we ourselves also feel very welcomed by staff whenever we visit my Mum.

care before moving in permanently last July. As a small care home she quickly got to know the staff and other residents. She is confined to a wheelchair so it is very important that she feels part of the community as she cannot move around independently. She appreciates the activities, communal mealtimes and also seems get much comfort from the spiritual support offered.
As a family we are always warmly welcomed and any concerns are listened to. My father attends for Sunday lunch every week and appreciates the good standard of food!
I would not hesitate to recommend this care home for it's friendly care and support.

accommodating to her wishes. It took her time to understand her condition and is now very happy to consider Bridgemead as a permant home.

were very kind and friendly. Lovely atmosphere, great food and a very pleasant aspect towards the river. Although there were plenty of activities that my mum could have joined in with, it was too soon after her accident to make use of them. After 6 weeks she was strong enough to come home. I very much appreciate and recommend Bridgemead.

settled and enjoyed the care and attention she was given by the very kind, considerate, and professional team that runs Bridgemead. Mum's room had a very nice view out to the river and the banks where the boats pass by. Mum liked it there and thought everyone was very kind, the food was excellent along with the entertainment team, who sought to give fun and games for all along with visits out on the bus.
Sadly Mum passed away in November 2023, the home was very supportive and kind. Staff also came to her funeral to pay their last respects, we were so glad to see them. We will go back and see them to take some doughnuts once again.

outings and activities. For myself, I found the manager and his team approachable and welcoming and always ready to listen to my concerns. Whatever time of day I showed up there was always a cheerful welcome from the nursing, caring, entertainment, kitchen and housekeeping staff. It was a great relief to find somewhere that my mother felt safe, cared for and so contented. It was the ideal final home for someone of her age and frailty.

big impact on this outcome.
Elderly folk, while in care, can be a “challenge”, but the staff only display love and not irritation. Witness the events and activities team led by a particular member of staff and supported by another who drives the bus for outings.
(Would you drive a bus full of elderly folk to give them a day out on the beach? No, I wouldn’t either.. so I salute them for doing that).
All the carers and nurses are jolly and very patient and sympathetic to individual needs and the food is great (you can even choose what everyone else is going to eat for lunch when it’s your birthday).
Overall, the Bridgemead team looked after my mum brilliantly and I can’t thank them enough for that.

family were always made welcome at Bridgemead and the staff were always supportive and took time with us as well as with my mother. They were very good at asking my mother what she wanted and needed and listening to her and to us so her care was very personal. My mother’s end-of-life care at Bridgemead was excellent. I cannot thank the manager and all the staff at Bridgemead enough for everything they did.

in items going missing and other resident's clothing regularly put in my mum's wardrobe, very frustrating.
The majority of carers are good and very friendly but it was very easy to see who was in that position purely as a job and those who do it because they care and sadly those who care are the small minority.
In the 2 years my mum was a resident there became an obvious shift in staff becoming unhappy and not always working as a team and on a couple of occasions arguing between themselves which is something that should not have been aired in front of family members.
I feel management needs to use a firm hand to squash this behaviour and to hopefully rectify an unhappy workplace.

and dignified. Thank you for everything you did for my aunt and for the family.

less need for agency staff and therefore more continuity of care for residents which is very positive. Care staff are genuine and kind and pay attention to detail, and it is these personal touches which make our loved ones feel valued. Staff treat residents with respect and there is lots of capacity for fun with the wide range of daily entertainment run wonderfully by the activity staff. The food is freshly cooked and nutritious and there is a daily choice. Management are approachable, the manager is easy to chat to. Mum has a lovely room overlooking the river and enjoys meeting new friends at the weekly Day Club.

program, numerous lounges and the opportunity for trips out at no cost.
The nursing home is thoroughly recommended.

apparent that her physical and mental health needs were far greater than I could continue to give her in our home, as she required 24-hour care. The care home is a relatively small unit with great staff and a good management team. Being now bedridden, the staff cater for her needs 24/7 and have a superb caring attitude. Although bedridden, the staff try to ensure that she is not forgotten or isolated thereby making her feel included. The staff welcomed me every time I attended the home and kept me fully updated on all aspects of her care. I would not hesitate to recommend the home to anyone.