Care Home Owned by Pilgrims' Friend Society in Surrey

live here. I see my friend's happy face, well cared for, meeting all her needs. She has made friends. She can now voice her own needs which she could not do before. She has fitted into Shottermill life like a glove. My friend loves the daily devotions, she enjoys the food and the choices she is offered. The daily activities and outings are so meaningful for her. She loves walking around the garden. I am at peace knowing my friend is at peace. Thank you Shottermill team

is incredibly special. My mom suffers from Alzheimer's and is included in as many activities as she can manage. The home is filled with love and compassion from all staff members, which reflects the Christian values it's based on. In addition, the food... especially the homemade cakes are delicious. I'm forever thankful my parents chose here to spend their later years.

with kindness and dignity.
Good food and fun entertainment.
Rooms on the small side but perfectly adequate. Lovely small lounge for private family gatherings.

the daily challenges spiritual and welfare standards are maintained and I particularly like the openness of the quarterly review. The 'medical' team deals well with the pressure of ailing fairly members and has always dealt politely and responsively to my questions. The use of hummingbirds provided is an excellent innovation.

Her final two weeks couldn't have been better and we are so thankful to all the staff for all they did for her.

care in her own home to meet her physical needs had become impossible and she lived too far away from her family. Mum quickly realised that the standard of care at Shottermill was exceptional: her emotional, physical and spiritual needs were all being met by an exceptional team of carers within the context of a loving Christian community and she was incredibly grateful. Nothing was too much trouble. Having her hair done weekly; enjoying daily devotions and engaging in the exceptional breadth of daily activities offered - e.g. playing games with school children, were all highlights. The carers, management and fellow residents became family and her end-of-life care was outstanding.

enjoyed getting to know all the staff and becoming well-known to each of them. He had real conversations with them. What is so strong at Shottermill is the relationship between the residents and the care staff. There is a genuine sense of family and safety within the Body of Christ. Real love and real care. Care staff went above and beyond to take care of Dad and we all so appreciated it. Shottermill was a game changer for Dad and for us as a family in the last 13 months of his life. He loved the activities especially the hymn singing on Mondays with a particular staff member. We cannot recommend Shottermill highly enough.

participated in those events that appealed and enjoyed the privacy of the garden at other times. It was a good time in the circumstances.

the staff were busy and the weather miserable! If we visited at a tea time we were offered a cuppa and a homemade piece of cake! The care given to Dad was loving and considerate and he was treated with respect. He was very much a 'family member' and we were counted as such when we were with him. He was enabled to make his room his own personal space. There were no restrictions on him or us as to when we could visit him or take him out. It was lovely to know that as he became more frail he would not have to leave the place that was his home and indeed as the end of his life approached the care provided was excellent.

fed well, was always clean and enjoyed the Christian fellowship.

his health declined and when he passed away. Visiting him was always easy. Communication with the home was always good, and the home's engagement with local healthcare was good too. I would strongly recommend Shottermill House for its quality of care. Our dad was valued and well looked after when he was most frail at the end of his life.

some of which he led, some from regular visitors to the home. He always kept a simple diary of activities and things that they did. On a number of times when I was visiting him, I was really impressed by the visitors who came to lead them in activities, drawing out things they loved, songs, poems, films, artwork and other talks. The care team loved him and helped him adjust as he got older to accept more help, which he didn't initially find easy. In his last months, Dad was so glad to be in Shottermill, to be cared for by his friends when he needed it most. As his family, this also helped us a lot to know how well he was looked after.

of blessing.

for my mum but for the whole family. They made time to see us when we visited and phoned us whenever there was anything that they thought we should know. They included us in decision-making without abdicating responsibility for her care. The Christian ethos and practice shone through beautifully.

of developments. The home always looked and felt fresh and welcoming.

activities that are organised every day are really well thought out and cater for everyone.

constraints.

from all staff, from management, to cleaners, carers etc. All staff are known by their first names and are always available and glad to help in any way. This is the best care providing home I've ever seen. A+.