Our fees are charged per person, per week. We do not require a deposit and we do not require a guarantor. This will include the provision of personal care, food and drink, heating, lighting, equipment, laundry, insurance of personal items, and in-house activities.
These fees are valid between 1st April 2025 and 31st March 2026 and are reviewed annually. The Registered Manager will assess you prior to admission to determine the level of care provision required. During a stay at Milward House, fees can change if the level of care you need increases or if there is a change in the law which significantly impacts the cost of your care. You will be given one month’s notice of any changes in fees.
We have three levels of care provision at Milward House:
• Basic residential care: this is where the assessed needs are relatively uncomplicated and where mechanical or technical assistance is rarely needed.
• Higher dependency: this is where the assessed needs are complex and where mechanical or technical assistance is intermittently needed.
• Enhanced care: this is where assessed needs are highly complex and where mechanical or technical assistance is frequently needed. We charge for dementia care at this rate.
If you intend to pay your own fees, you are expected to have liquid funds to meet the home's fees for a minimum of two years. If you have any queries about paying for your care feel free to contact the managers to discuss this.
These prices are only a guideline, please contact Milward House to find out the exact price for your requirements.
Informal visits welcome by appointment. Relatives and friends welcome to visit at any time during the day, and the opportunity to purchase a meal in the home if they wish to do so, by prior arrangement.
Limited parking available at the home so do check with the home if you are planning to travel by car.
Milward House has a Review Score of 9.7 (9.735) out of 10, based on 21 reviews in the last 2 years. Over all time Milward House has 26 reviews.
Review from Christine B (Daughter of Resident) published on 7 July 2025
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
Thank you for sharing such lovely sentiments about the love and care that mum receives at Milward House: we love having her with us.The holiday week 'in Wales' was really good fun and we think everyone enjoyed the special activities and food. I hope you managed to get an ice cream too...
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret T (Niece of Resident) published on 21 May 2025
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
It is such a blessing to hear that our residents are contented and value the care and personal interactions with the staff, so thank you for that encouragement which I will pass on to the team here. It is a joy and a pleasure to serve your aunt at Milward House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julia M (Resident) published on 21 May 2025
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
Many thanks for your review recognising the excellent care you received and the kind staff that served you.I am sorry the gluten free bread was not to your expectations, but we were reliant on what we could source from local supermarkets. If you were to return, we would be pleased to know your preferred supplier/brand so we can improve this for you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E S (Daughter-in-law of Resident) published on 13 May 2025
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
Many thanks for your recognition of the caring and friendly staff here at Milward: the meaningful interactions between staff and residents are the main way in which we can demonstrate person-centred care and it is so encouraging to see mother thrive in this environment.I am sorry that you feel that clothes have been stained or ripped: I am not aware of this myself, so please do chat with me in person when you are next in about your concerns. One reason may be that we enable mother to paint her lovely pictures and paint sometimes gets on her clothes, but clothes are put on clean each morning, even if they then attract marks through the day at mealtimes etc.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John P (Son of Resident) published on 25 February 2025
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
Thank you for your encouraging recognition and endorsement of the care we provide. It was a pleasure to know your mum, and you and the family, and we trust that the care she received here made a real difference.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G P (Son of Resident) published on 19 February 2025
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
It was a pleasure to have Mum with us for almost five years and to show her Christian love and care that she so appreciated. We were pleased to support your family with an administrative matter recently too: our care extends beyond someone leaving the home here, so it was a blessing to be able to help there.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elaine B (Sister of Resident) published on 17 January 2025
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
Thank you for your endorsement and kind words recognising the way that we care for your brother. It is a privilege to be able to serve and bless him, and we are glad that this in turn blesses you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gill T (Daughter of Resident) published on 20 December 2024
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
It was our pleasure to help Dad out in his time of need and it has been so lovely seeing him and mum share time together. Thank you for your kind words of recognition. We hope Dad's stay continues to bless him as it does us to see him doing so well.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christina E (Daughter of Resident) published on 15 November 2024
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
Caring for mum is an absolute joy and it is lovely to see her engage with things at times despite her dementia, no doubt as a result of our 'The Way We Care' initiative and the wonderful work that our team do to try and make sure she is as blessed and supported as she can be. Thank you for the recognition of how the care we offer is so valuable to her and you: as I say it is a pleasure.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mike S (Brother of Resident) published on 15 November 2024
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
Thank you for your kind words as we care for two generations of wonderful ladies from the same family. They are both real characters and it is a delight to know and care for them and see them flourish as they live here in 'their home'. It is so encouraging to hear that the love we inevitably develop for those we care for is evident to their relatives, so thank you for that too.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Wayne C (Son of Resident) published on 18 October 2024
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
Thank you for such kind words and recognition of the love and care Mum receives here at Milward. It was a joy to celebrate her milestone birthday with her and to have you here to enjoy it as well.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andy P (Son of Resident) published on 15 October 2024
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
Thank you for your kind words and appreciation of the care shown by the staff here. It is a joy to have mum here living with us and a delight to be able to celebrate special milestones with her too.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Philip T (Son of Resident) published on 20 August 2024
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
It is so lovely to hear that your father enjoyed his time with us here at Milward, and that you are pleased with how it went. Thank you for the feedback and encouragement which I will pass on to the team here. We would be very glad to welcome him back anytime.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Suzanne P (Daughter-in-law of Resident) published on 5 August 2024
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
Thank you so much for the kind words, and especially the recognition and appreciation of the person-centred care we seek to offer at all times. Your mother-in-law certainly made fast friends with everyone and seemed to have a wonderful time with us here, so it is good to hear that was the case. We look forward to welcoming her back as and when needed.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steve M (Son of Resident) published on 16 July 2024
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
Thank you so much for such positive feedback and encouragement. It was a joy to have Mum with us and to see her forming such lovely friendships so quickly. If she would like to return at any time, she is more than welcome (plumbing emergency not required!).
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L D (Daughter of Resident) published on 14 May 2024
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
Thank you for such a considered and thoughtful review. It is lovely to see mum thriving at Milward since settling in, and even better to hear that she feels it herself enough to say to you and your sister. It is a privilege to get to know mum and see her cheeky sense of humour come out at times. We hope she continues to enjoy life at Milward.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Deborah G (Daughter of Resident) published on 9 May 2024
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
Thank you for your kind words and recognition of the family feel that we prize here at Milward. Mum was very welcome when she was here and it was lovely to see her interacting and enjoying time with others in the activities. We hope to be able to provide respite or permanent care for her in the future.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N H (Daughter-in-law of Resident) published on 20 February 2024
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
Thank you so much for the feedback and encouragement of what we do at Milward House.
It was a joy to have your mother-in-law living with us for four weeks and we hope to welcome her back to the Milward family again in the future.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew C (Son of Resident) published on 27 November 2023
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
Thank you so much for sharing your positive experience of Milward House. It is lovely to have her as part of the family here, and we are always delighted to facilitate special events like the birthday party and welcome the rest of her family to share these times.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F C (Friend of Resident) published on 20 November 2023
Submitted via Website •
Report
Reply from Sid Martin, Business Manager at Milward House
Thank you so much for the positive and encouraging feedback. It really is a joy to see our lovely residents open up as they settle into life in the Milward family, and I am so glad that was the case for your (and now our, too) dear friend.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.735) out of 10 for Milward House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.735 for Milward House is calculated as follows: ( (193 Excellents x 5) + (39 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 245 Ratings = 4.735
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Milward House is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Feb 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Business Manager
Joined: 2023
Sid joined the team at Milward House in January 2023. He has attended his church since coming to faith over 25 years ago and led the youth group in the early 2000s. After working for a decade as a chef, he served as a church administrator for more than 15 years where he gained useful skills and experience around finance, premises concerns, safeguarding etc. which he is keen to use to bless all at Milward House.
He lives with his wife, two of their five grown-up children, and a one-eyed cat named Horatio. He is a keen cyclist and has cycled from London to Amsterdam to raise funds for the National Autistic Society.
Job Title: Activities and Community Engagement (ACE) Facilitator
Susan was born and brought up in Geneva, Switzerland and came to the UK in 1989. After working for many years as a vet, she became a foster parent, then moved into a role as a teaching assistant working with those with special needs. She has also spent time as a hospital chaplain.
As Activities & Community Engagement (ACE) Facilitator for Milward House, Susan organises and coordinates activities across the home for groups and individuals to enhance spiritual, social, mental and physical well-being.
This includes managing a team of volunteers who support activities.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milward House to verify any information. View our terms and conditions. Milward House has an Enhanced Service - more info.