Milward House

6 Madeira Park, Tunbridge Wells TN2 5SZ
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9.7 29 Reviews
  • Milward House, Tunbridge Wells
Rooted in the Christian faith, life at Milward House supports residents to live fulfilled lives in their later years. They provide excellent, personalised care which supports residents to flourish in older age.

Milward House has an active social life in which residents can take part or follow their own pursuits. They appreciate that each resident has their own individual interests, hobbies and pastimes, and they endeavour to support residents to maintain this important part of their lives. Residents are encouraged to lead the lifestyle that they choose, doing as much or as little as they want - residents can simply choose to put their feet up with a daily paper (by arrangement) or a good book from the home’s own collection.

Their weekly programme includes activities such as board games, annual holiday week, hymn singing, food events, flower arranging, arm chair exercises and craft classes. There are also coffee mornings, clothing and book sales by mobile outlets and visits by local Christian choirs and musicians. A hairdresser visits once a week. A team of ‘Friends’ of the home support and befriend residents by coming to see them on a regular basis. In addition, residents benefit from the involvement in the life of the home from likeminded Christians living in the Retirement Living housing units on site.

Their Christian background is at the heart of both their values and their actions. At Milward House they try to create a community where Christian worship, prayer and support are a core part of daily life. They have morning devotions Monday – Friday, Sunday services, a monthly communion service and monthly Residents prayer meeting. There are a number of churches of various denominations within easy reach of the home.

Care Provided by Milward House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1492 – £1657
  • Self-Funded Residential Dementia Care: £1831 – £1834
  • RESPITE Self-Funded Residential Care: £1582 – £1757
  • RESPITE Self-Funded Residential Dementia Care: £1945 – £1945

Our fees are charged per person, per week. We do not require a deposit and we do not require a guarantor. This will include the provision of personal care, food and drink, heating, lighting, equipment, laundry, insurance of personal items, and in-house activities.


These fees are valid between 1st April 2025 and 31st March 2026 and are reviewed annually. The Registered Manager will assess you prior to admission to determine the level of care provision required. During a stay at Milward House, fees can change if the level of care you need increases or if there is a change in the law which significantly impacts the cost of your care. You will be given one month’s notice of any changes in fees.


We have three levels of care provision at Milward House:
• Basic residential care: this is where the assessed needs are relatively uncomplicated and where mechanical or technical assistance is rarely needed.
• Higher dependency: this is where the assessed needs are complex and where mechanical or technical assistance is intermittently needed.
• Enhanced care: this is where assessed needs are highly complex and where mechanical or technical assistance is frequently needed. We charge for dementia care at this rate.


If you intend to pay your own fees, you are expected to have liquid funds to meet the home's fees for a minimum of two years. If you have any queries about paying for your care feel free to contact the managers to discuss this.

These prices are only a guideline, please contact Milward House to find out the exact price for your requirements.

Contact Milward House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Milward House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Local Authority / Social Services

Admission Information

  • Ages 65+
  • Residents must be supportive of our Christian ethos and activities

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Informal visits welcome by appointment. Relatives and friends welcome to visit at any time during the day, and the opportunity to purchase a meal in the home if they wish to do so, by prior arrangement.

Parking

  • Limited parking available at the home so do check with the home if you are planning to travel by car.

9.7

Milward House has a Review Score of 9.7 (9.672) out of 10, based on 23 reviews in the last 2 years.
Over all time Milward House has 29 reviews.

Overall Experience
  • 25
  • 4
  • 0
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Date Published
  • 29
  • 7
  • 13
  • 23
  • 6
Reviewer Connection to Milward House
  • 8
  • 7
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 29, showing 21-29
Review from N H (Daughter-in-law of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law recently completed a four-week respite stay at Milward House.
We can highly recommend the home to anyone considering staying here.
The staff are immensely caring and kind and my mother-in-law whilst initially anxious about staying was quickly settled and fully at home.
They were
able to provide daily activity, including plenty of walks and even taking her into town for a coffee! She especially enjoyed an evening of line dancing.
The Christian ethos was really prevalent in the care she received, which was of great importance to her.
This is an excellent home. Thank you very much Milward House!
Reply from Sid Martin, Business Manager at Milward House
Thank you so much for the feedback and encouragement of what we do at Milward House.
It was a joy to have your mother-in-law living with us for four weeks and we hope to welcome her back to the…
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Review from Andrew C (Son of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Milward Home could not be considered a modern state-of-the-art care home. But the old-fashioned values of Family Care and Community are the main attributes shown.
We chose Milward due to its locality to Mum's family home and its strong Christian ethos.
Mum had also visited the home in the past with
Christian Church Groups, which ministered in the home.
As a family, we were able to make use of the small lounge to celebrate Mum's birthday, which enabled some of her grandchildren and great-grandchildren to visit; we enjoyed birthday cake and food prepared by the home.
Mum enjoys joining in with the entertainment but also enjoys snoozing in her chair.
We feel this is the best care home in Tunbridge Wells with Christian care.
Ideally suited to Mum's generation.
Reply from Sid Martin, Business Manager at Milward House
Thank you so much for sharing your positive experience of Milward House. It is lovely to have her as part of the family here, and we are always delighted to facilitate special events like the birthday…read more
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Review from F C (Friend of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was hard to believe such a place existed, but it does! Having found Milward House for an elderly friend who could no longer stay in her own home, all our fears and anxieties about her future were put to rest. Obviously, there is the initial adjustment which can be a difficult time but having watched
how the care team and management focused in on the individual care needs, our friend soon began to relax and trust. Each day now is a happy, interactive, joyful involvement with friends and staff who have become friends.
Reply from Sid Martin, Business Manager at Milward House
Thank you so much for the positive and encouraging feedback. It really is a joy to see our lovely residents open up as they settle into life in the Milward family, and I am so glad that was the case…read more
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Review from Joy A (Respite Resident) published on 13 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent a week in respite care at Milward House Care Home to give my husband a break from caring for me. I couldn't speak more highly of the staff at Milward House. Although my stay was short, they all went out of their way to accommodate my wishes and needs as they did with every other resident. The
home is not modern but kept very clean and tidy with no smells. The staff interact with residents continually and provide a lot of varied activities. The food and drink are satisfactory, balanced and plentiful. I chose Milward because of its Christian ethos and daily devotions which were suitable for the residents. I recommend Milward as a caring, Christian home where the residents are happy and content.
Reply from Sid Martin, Business Manager at Milward House
It was a joy and a pleasure to have you with us even for a short time, and we would be delighted to welcome you again.

Thank you for your kind words of praise for the staff team: it means such a…
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Review from Peter R (Nephew of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been living in the care home at Milward House for a couple of years. The home itself is not as upmarket as some but, far more important, the care is excellent. The staff are lovely, the residents are well looked after and there is an atmosphere of calm and happiness. When my turn comes,
I hope I’m lucky enough to live somewhere like Milward.
Reply from Sid Martin, Business Manager at Milward House
Thank you for your kind words. It is lovely having your aunt as part of the family here at Milward and her joy and positivity overflow to the staff and residents alike.
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Review from Carolyn F (Daughter of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was a fortnight's respite stay in Milward House. My Mother had not been in a care home ever before so was a bit anxious but the staff were lovely and really put her at ease. She is used to getting her own meals but not to the longer walk required to reach the dining area but I'm sure it did her
good to walk more. She absolutely loved the visits from the Pastor and the communal singing, something she has missed since she can't attend church anymore. I think, given more time, she could have felt like Milward House was her home eventually.
Reply from Sid Martin, Manager at Milward House
It was lovely to have your mum with us for even a short while and we are so glad to hear that she enjoyed her time with us, especially the fellowship and food.
We would be delighted to welcome Mum…
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Review from Gillian W (Daughter-in-law of Resident) published on 23 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are kept well informed about Mum's health. The staff are very welcoming and friendly. They are kind and look after Mum well, one even sitting with her through the night when she was ill. We are very happy with the care given to Mum.
Reply from Vanessa Nicholls, Business Manager at Milward House
Thank you for your kind words. It is a pleasure to have your mum living with us.
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Review from J W (Brother of Resident) published on 14 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother is suffering from vascular dementia and Alzheimers and moved into Milward House in late February.
I have found the home to be excellent in terms of meeting my brother's needs. The staff have been very attentive to his needs and the management are very caring and supportive. It is a predominantly
Christian home which is ideal for my brother who has always maintained a strong faith. It is not the most modern of homes in terms of facilities but this is more than made up for by the caring and loving atmosphere.
Reply from Vanessa Nicholls, Manager at Milward House
Thank you for your great review - it has been a pleasure getting to know your brother and the family over the last few weeks.
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Review from Andy S (Nephew of Resident) published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcomed by name. Comfortable, clean room to meet residents.
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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Milward House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Milward House is calculated as follows: ( (198 Excellents x 5) + (54 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 268 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Milward House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (2)

Sid

Sid Martin

Job Title: Business Manager Joined: 2023

Sid joined the team at Milward House in January 2023. He has attended his church since coming to faith over 25 years ago and led the youth group in the early 2000s. After working for a decade as a chef, he served as a church administrator for more than 15 years where he gained useful skills and experience around finance, premises concerns, safeguarding etc. which he is keen to use to bless all at Milward House.


He lives with his wife, two of their five grown-up children, and a one-eyed cat named Horatio. He is a keen cyclist and has cycled from London to Amsterdam to raise funds for the National Autistic Society.

Susan

Susan Schibli

Job Title: Activities and Community Engagement (ACE) Facilitator

Susan was born and brought up in Geneva, Switzerland and came to the UK in 1989. After working for many years as a vet, she became a foster parent, then moved into a role as a teaching assistant working with those with special needs. She has also spent time as a hospital chaplain.


As Activities & Community Engagement (ACE) Facilitator for Milward House, Susan organises and coordinates activities across the home for groups and individuals to enhance spiritual, social, mental and physical well-being.


This includes managing a team of volunteers who support activities.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milward House to verify any information. View our terms and conditions. Milward House has an Enhanced Service - more info.