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Milward House

6 Madeira Park, Tunbridge Wells, Kent TN2 5SZ
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Milward House, Tunbridge Wells
Milward House, Tunbridge Wells
Milward House, Tunbridge Wells

Rooted in the Christian faith, life at Milward House supports residents to live fulfilled lives in their later years. They provide excellent, personalised care which supports residents to flourish in older age.

Milward House has an active social life in which residents can take part or follow their own pursuits. They appreciate that each resident has their own individual interests, hobbies and pastimes, and they endeavour to support residents to...  

Care Provided by Milward House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,582 - £1,807£1,677 - £1,862
Residential Dementia Care£1,999 - £1,999£2,062 - £2,062

We accept those who are paying for their own care (self-funders), those who are being supported by the Local Authority, and those in receipt of Continuing Healthcare (CHC) funding.

Our fees include the provision of:
• Around the clock care from highly-trained staff
• Personal care - such as bathing, dressing, grooming
• Daily living assistance, tailored to individual needs
• Food, drink and snacks
• Heating and lighting
• Specialist equipment
• Personal laundry
• All of our in-house activities

• Spiritual and pastoral support

We have three levels of care provision at Milward House:
• Basic residential care: this is where the assessed needs are relatively uncomplicated and where mechanical or technical assistance is rarely needed.
• Higher dependency: this is where the assessed needs are complex and where mechanical or technical assistance is intermittently needed.

• Enhanced care: this is where assessed needs are highly complex and where mechanical or technical assistance is frequently needed. We charge for dementia care at this rate.

The Registered Care Manager will assess you prior to admission to determine the level of care provision required. These fees are valid between 1st April 2026 and 31st March 2027 and are reviewed annually. Our fees are charged per person, per week. We do not require a deposit and we do not require a guarantor.

Contact Milward House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Local Authority / Social Services

Admission Information

  • Ages 65+
  • Residents must be supportive of our Christian ethos and activities

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (28)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • Informal visits welcome by appointment. Relatives and friends welcome to visit at any time during the day, and the opportunity to purchase a meal in the home if they wish to do so, by prior arrangement.

Parking

  • Limited parking available at the home so do check with the home if you are planning to travel by car.

Milward House Reviews (37)

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9.7

Milward House has a Review Score of 9.7 (9.702) out of 10, based on 24 reviews in the last 2 years. Over all time Milward House has 37 reviews.

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Showing 37 reviews matching selected criteria
Review from Mike S (Brother of Resident) published on 15 November 2024 Submitted via Website
Overall Experience
My mother and sister, respectively have been residents at Millward House for a number of years. My mother is 102 and I am sure would have not reached this age without the love and care provided by Millward House.
Similarly, my sister is over 80 and very disabled and again the loving care she has received keeps her going, they both love Millward House, it's their home.
The staff are very caring, the food is very good, and the management provides for social activities which I know from my folks is very much appreciated.
The quality of housekeeping is first class, and whilst I do not manage unfortunately to get up to the area very often as I live in Wales, I am always struck by the warmth of the staff, and the lovely ambience of the property when I visit.

I cannot think of a better place for the ladies, and we thank God for all the staff do for them, they work so hard very often under demanding circumstances.

Reply from Sid Martin, Business Manager at Milward House

Thank you for your kind words as we care for two generations of wonderful ladies from the same family. They are both real characters and it is a delight to know and care for them and see them flourish as they live here in 'their home'. It is so encouraging to hear that the love we inevitably develop for those we care for is evident to their relatives, so thank you for that too.

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Review from Wayne C (Son of Resident) published on 18 October 2024 Submitted via Website
Overall Experience
My Mother has been a full-time resident at Milward House since before Covid. This is a wonderful home where staff cope very well with her particular challenges.
In the month reviewed above, she celebrated a very important birthday where the staff went overboard to make her happy. One could see that she enjoyed the food, cake and company - along with the schoolchildren from a local Christian school with whom she played all sorts of games.
This month also coincided with the changeover from self-support to the local County Council-aided support after her savings had been depleted. This was not an easy transition to achieve, but again the home, through its management, were extremely proactive in making the transition seamless. For this, the family remain very grateful.
This is a Christian home in every respect where devotions are preached every weekday. My mother is now very settled and physically well which at her age is a great blessing.

Top marks and thanks to all at Milwards.

Reply from Sid Martin, Business Manager at Milward House

Thank you for such kind words and recognition of the love and care Mum receives here at Milward. It was a joy to celebrate her milestone birthday with her and to have you here to enjoy it as well.

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Review from Andy P (Son of Resident) published on 15 October 2024 Submitted via Website
Overall Experience

Milward is a home that is truly homely. The level of kindness and care delivered by the staff is impressive under any circumstances, but for special occasions, they still manage to go that extra mile. I couldn't wish for better for my mother.

Reply from Sid Martin, Business Manager at Milward House

Thank you for your kind words and appreciation of the care shown by the staff here. It is a joy to have mum here living with us and a delight to be able to celebrate special milestones with her too.

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Review from Philip T (Son of Resident) published on 20 August 2024 Submitted via Website
Overall Experience
This review relates to one week's respite care for my father in July 2024.
The overall experience was good.
The initial assessment meeting with the Business Manager and the Care Manager a couple of weeks ahead of the stay was very positive and the Care Manager carried out a thorough interview. My father seemed to enjoy his stay at Milward House. I think the fact that there was lots of activity meant he was more engaged than he normally is when he is home alone. He seemed to be well engaged in the afternoon quiz when I came to collect him on the day he went home.

All the staff seemed very kind and caring.

Reply from Sid Martin, Business Manager at Milward House

It is so lovely to hear that your father enjoyed his time with us here at Milward, and that you are pleased with how it went. Thank you for the feedback and encouragement which I will pass on to the team here. We would be very glad to welcome him back anytime.

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Review from Suzanne P (Daughter-in-law of Resident) published on 5 August 2024 Submitted via Website
Overall Experience
Milward House was recommend to my elderly 96-year-old mother-in-law and it definitely lived up to its highly regarded reputation. We were guided through all the documentation expertly and efficiently by the business manager at every stage.
Next a home visit followed by the care manager to reassure my mother-in-law and explain life in Milward House and was conducted with the utmost kindness and professionalism. We took to her immediately she is lovely.
My mother-in-law has shared the many activities she engaged in. Her highlights were a holiday week one day they went to the seaside in the garden which she loved to a jumble sale, her utmost favourite thing to do ever!
She talked about the personal care she received which she normally struggles with excepting help for. However, she talked endlessly of the patience and softness she was shown by a younger member of staff assigned to support her.

Lastly, the beautiful Spanish lady, who helped her settle in, reassured us and was just wonderful throughout. 5 stars and above!

Reply from Sid Martin, Business Manager at Milward House

Thank you so much for the kind words, and especially the recognition and appreciation of the person-centred care we seek to offer at all times. Your mother-in-law certainly made fast friends with everyone and seemed to have a wonderful time with us here, so it is good to hear that was the case. We look forward to welcoming her back as and when needed.

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Review from Steve M (Son of Resident) published on 16 July 2024 Submitted via Website
Overall Experience

My mum who suffers from Alzheimer's and vascular dementia recently returned home from a four-week respite stay at Milward House (two weeks planned and a two-week extension at short notice due to a plumbing emergency at home). We cannot praise the care home enough and would highly recommend it to anyone considering staying there - either as a full-time 'family member' or on respite. All of the staff members we encountered were extremely caring and made Mum feel part of the family in every way from day one. She was even encouraged to stray from her normal 'meat and two veg' diet and as a result she enjoyed a variety of foods which she described as delicious - a real revelation for us! Mum particularly enjoyed the daily devotions and hymn singing and the Christian values and ethos were clearly evident in all areas of her care. The management team are superb and ensure that Milward House is a well-run, safe and happy care home. Thank you so much Milward House!

Reply from Sid Martin, Business Manager at Milward House

Thank you so much for such positive feedback and encouragement. It was a joy to have Mum with us and to see her forming such lovely friendships so quickly. If she would like to return at any time, she is more than welcome (plumbing emergency not required!).

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Review from L D (Daughter of Resident) published on 14 May 2024 Submitted via Website
Overall Experience

Milward House has a very calm, friendly and welcoming atmosphere. The management are very approachable and the caring staff seem very dedicated and attentive to the residents. My mum has Alzheimer's/vascular dementia and I feel her needs are being met very well. She enjoys sitting in the lounge area with other residents and listening to the lovely music, which is a nice difference from some care homes which have the TV on at near full volume all day. The Christian input is so good with a variety of things going on. The care is truly for the whole person. When my sister visited this week my mum, totally unprompted said how happy she was living there.

Reply from Sid Martin, Business Manager at Milward House

Thank you for such a considered and thoughtful review. It is lovely to see mum thriving at Milward since settling in, and even better to hear that she feels it herself enough to say to you and your sister. It is a privilege to get to know mum and see her cheeky sense of humour come out at times. We hope she continues to enjoy life at Milward.

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Review from Deborah G (Daughter of Resident) published on 9 May 2024 Submitted via Website
Overall Experience
My mum had a wonderful 3 weeks respite at Milward House. Everyone made her feel so welcome and part of the family, there is a real happy nurturing feel to Milward.
Mum especially enjoyed devotions daily.

I would be happy to take Mum there again for respite.

Reply from Sid Martin, Business Manager at Milward House

Thank you for your kind words and recognition of the family feel that we prize here at Milward. Mum was very welcome when she was here and it was lovely to see her interacting and enjoying time with others in the activities. We hope to be able to provide respite or permanent care for her in the future.

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Review from N H (Daughter-in-law of Resident) published on 20 February 2024 Submitted via Website
Overall Experience
My mother-in-law recently completed a four-week respite stay at Milward House.
We can highly recommend the home to anyone considering staying here.
The staff are immensely caring and kind and my mother-in-law whilst initially anxious about staying was quickly settled and fully at home.
They were able to provide daily activity, including plenty of walks and even taking her into town for a coffee! She especially enjoyed an evening of line dancing.
The Christian ethos was really prevalent in the care she received, which was of great importance to her.

This is an excellent home. Thank you very much Milward House!

Reply from Sid Martin, Business Manager at Milward House
Thank you so much for the feedback and encouragement of what we do at Milward House.

It was a joy to have your mother-in-law living with us for four weeks and we hope to welcome her back to the Milward family again in the future.

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Review from Andrew C (Son of Resident) published on 27 November 2023 Submitted via Website
Overall Experience
Milward Home could not be considered a modern state-of-the-art care home. But the old-fashioned values of Family Care and Community are the main attributes shown.
We chose Milward due to its locality to Mum's family home and its strong Christian ethos.
Mum had also visited the home in the past with Christian Church Groups, which ministered in the home.
As a family, we were able to make use of the small lounge to celebrate Mum's birthday, which enabled some of her grandchildren and great-grandchildren to visit; we enjoyed birthday cake and food prepared by the home.
Mum enjoys joining in with the entertainment but also enjoys snoozing in her chair.
We feel this is the best care home in Tunbridge Wells with Christian care.

Ideally suited to Mum's generation.

Reply from Sid Martin, Business Manager at Milward House

Thank you so much for sharing your positive experience of Milward House. It is lovely to have her as part of the family here, and we are always delighted to facilitate special events like the birthday party and welcome the rest of her family to share these times.

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Review from F C (Friend of Resident) published on 20 November 2023 Submitted via Website
Overall Experience

It was hard to believe such a place existed, but it does! Having found Milward House for an elderly friend who could no longer stay in her own home, all our fears and anxieties about her future were put to rest. Obviously, there is the initial adjustment which can be a difficult time but having watched how the care team and management focused in on the individual care needs, our friend soon began to relax and trust. Each day now is a happy, interactive, joyful involvement with friends and staff who have become friends.

Reply from Sid Martin, Business Manager at Milward House

Thank you so much for the positive and encouraging feedback. It really is a joy to see our lovely residents open up as they settle into life in the Milward family, and I am so glad that was the case for your (and now our, too) dear friend.

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Review from Joy A (Respite Resident) published on 13 October 2023 Submitted via Website
Overall Experience

I spent a week in respite care at Milward House Care Home to give my husband a break from caring for me. I couldn't speak more highly of the staff at Milward House. Although my stay was short, they all went out of their way to accommodate my wishes and needs as they did with every other resident. The home is not modern but kept very clean and tidy with no smells. The staff interact with residents continually and provide a lot of varied activities. The food and drink are satisfactory, balanced and plentiful. I chose Milward because of its Christian ethos and daily devotions which were suitable for the residents. I recommend Milward as a caring, Christian home where the residents are happy and content.

Reply from Sid Martin, Business Manager at Milward House

It was a joy and a pleasure to have you with us even for a short time, and we would be delighted to welcome you again.

Thank you for your kind words of praise for the staff team: it means such a lot to us that you felt cared for and valued during your stay and I will be sure to pass on your appreciation.

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Review from Peter R (Nephew of Resident) published on 17 July 2023 Submitted via Website
Overall Experience

My aunt has been living in the care home at Milward House for a couple of years. The home itself is not as upmarket as some but, far more important, the care is excellent. The staff are lovely, the residents are well looked after and there is an atmosphere of calm and happiness. When my turn comes, I hope I’m lucky enough to live somewhere like Milward.

Reply from Sid Martin, Business Manager at Milward House

Thank you for your kind words. It is lovely having your aunt as part of the family here at Milward and her joy and positivity overflow to the staff and residents alike.

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Review from Carolyn F (Daughter of Resident) published on 6 July 2023 Submitted via Website
Overall Experience

This was a fortnight's respite stay in Milward House. My Mother had not been in a care home ever before so was a bit anxious but the staff were lovely and really put her at ease. She is used to getting her own meals but not to the longer walk required to reach the dining area but I'm sure it did her good to walk more. She absolutely loved the visits from the Pastor and the communal singing, something she has missed since she can't attend church anymore. I think, given more time, she could have felt like Milward House was her home eventually.

Reply from Sid Martin, Manager at Milward House
It was lovely to have your mum with us for even a short while and we are so glad to hear that she enjoyed her time with us, especially the fellowship and food.

We would be delighted to welcome Mum back at any time should she wish to return.

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Review from Gillian W (Daughter-in-law of Resident) published on 23 May 2022 Submitted via Postal Card
Overall Experience

We are kept well informed about Mum's health. The staff are very welcoming and friendly. They are kind and look after Mum well, one even sitting with her through the night when she was ill. We are very happy with the care given to Mum.

Reply from Vanessa Nicholls, Business Manager at Milward House

Thank you for your kind words. It is a pleasure to have your mum living with us.

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Review from J W (Brother of Resident) published on 14 April 2022 Submitted via Postal Card
Overall Experience
My brother is suffering from vascular dementia and Alzheimers and moved into Milward House in late February.

I have found the home to be excellent in terms of meeting my brother's needs. The staff have been very attentive to his needs and the management are very caring and supportive. It is a predominantly Christian home which is ideal for my brother who has always maintained a strong faith. It is not the most modern of homes in terms of facilities but this is more than made up for by the caring and loving atmosphere.

Reply from Vanessa Nicholls, Manager at Milward House

Thank you for your great review - it has been a pleasure getting to know your brother and the family over the last few weeks.

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Review from Andy S (Nephew of Resident) published on 15 September 2021 Submitted via Postal Card
Overall Experience

Welcomed by name. Comfortable, clean room to meet residents.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 February 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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News (0) & Events (0)

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Meet the Team (2)

Sid Martin
Sid MartinJob Title:Business ManagerJoined: 2023

Sid joined the team at Milward House in January 2023. He has attended his church since coming to faith over 25 years ago and led the youth group in the early 2000s. After working for a decade as a chef, he served as a church administrator for more than 15 years where he gained useful skills and experience around finance, premises concerns, safeguarding etc. which he is keen to use to bless all at Milward House.

He lives with his wife, two of their five grown-up children, and a one-eyed cat named Horatio. He is a keen cyclist and has cycled from London to Amsterdam to raise funds for the National Autistic Society.

Susan Schibli
Susan SchibliJob Title:Activities and Community Engagement (ACE) Facilitator

Susan was born and brought up in Geneva, Switzerland and came to the UK in 1989. After working for many years as a vet, she became a foster parent, then moved into a role as a teaching assistant working with those with special needs. She has also spent time as a hospital chaplain.

As Activities & Community Engagement (ACE) Facilitator for Milward House, Susan organises and coordinates activities across the home for groups and individuals to enhance spiritual, social, mental and physical well-being.

This includes managing a team of volunteers who support activities.

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