





The Knells House, with over 25 years’ experience in caring for older people, are proud to offer the highest standard of residential and dementia care in a warm and welcoming environment. They provide residents with an engaging setting to socialise, dine, enjoy favourite activities and explore the large beautifully gardens and the outstanding views of the Fells.
The Knells House is a vibrant and active community where residents are enabled to...
Care Provided by The Knells Country House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Knells Country House for full pricing details and T&Cs.
Contact The Knells Country House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Horizon Residential Homes Ltd
- Private Owned
Person in charge
- Lorraine Anderson(Manager)
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (24)
Visiting
- The only restrictions on visiting are protected meal times between 11.45 and 13.15 and 16.15 and 17.00
Parking
- On site parking available
The Knells Country House Reviews (20)
The Knells Country House has a Review Score of 9.6 (9.639) out of 10, based on 14 reviews in the last 2 years.
Over all time The Knells Country House has 20 reviews.
Had a brilliant experience with the knells from the very first moment it felt like home from home. My mum had resided with myself for 6years prior to needing 24hr care after suffering a stroke. The activities, food, hygiene and care are excellent. Really feels everyone is part of a massive family. I feel both relieved and happy that we have found somewhere so lovely.
Thank you for your wonderful feedback. We're delighted that your mum feels at home and part of our family. It is a privilege to care for her and to give you peace of mind.
Mum was a long term resident at The Knells for approx 13 yrs. At all times, she was cared for lovingly by all the staff. They maintained high levels of personal care, even in latter years when she was completely bed bound. We have the highest of praise for The Knells - a lovely home, clean, welcoming, good facilities, good staff and management.
When we found my dad was struggling living alone in February this year, we had a look around several residential care homes in Carlisle. While they were all very nice, none of them felt quite right for him. Then we stumbled upon The Knells on this very website. A quick phone call lead to a visit the next day! The moment we walked through the door it felt like home. The staff are FANTASTIC. Everyone is so welcoming, friendly and helpful. The residents are always beautifully dressed and those who are able are up and about, enjoying the many activities going on each day. There is always someone around for a chat with residents and visitors. My dad has settled in very well and is still very mobile which is encouraged by staff who take him for walks around the beautiful gardens every day. He has a few issues with confusion in the afternoons and staff deal with this calmly and effectively. We are so happy we found this little hidden gem!
Your kind words about our staff, activities, and beautiful...
I have felt involved in mum's care, and staff have also treated her like their own mum.
The care home has a vibrant and positive feel to it, with excellent activities organisers encouraging relatives to join in daily timetabled activities.
Mum was a resident of The Knells from 2013 until she sadly passed away on 26 May 2026.
I have nothing but praise for The Knells and it's staff.
Thank you for your kind words. Caring for your mum over all those years was a privilege and a blessing for us all. She was a truly remarkable lady who, despite the challenges she faced, always managed to smile and bring warmth to those around her. She is greatly missed by everyone at The...
Just a quick addition to my recent review. The atmosphere in the Knells has lightened considerably under the new management team and it has a really happy feel the moment you're in the door. Thank you to all concerned.
Thanks for the review and glad to see the changes made by the management and team is having a really positive effective on the home. There is more to come :-)
My husband is well looked after and aware of his problems. Also the food is good and there is always something going on.
Thank you for your kind feed back on the service we provide to your loved on at The knells. we will certainly look at the ways we can continuously improve the service we provide.
I have been very pleased with all the care and facilities at The Knells Country House Care home. I couldn't thank all the staff enough for the way they go above and beyond to keep everyone happy. My mother is very happy there.
Thank you so much for your positive feedback the team will really appreciate your kind words.
Staff are communicative and friendly. A messaging app is useful tool to relay information and observe residents activities. My Father is well cared for. His needs are catered for and community staff are involved in his care when required.
Thank you for your kind words, its our pleasure to care and support your amazing dad
My dad passed away on the 14th of March this year, he was a resident for eight years at The Knells. First he was a resident with my mum, who died six years ago. My dad was 101 years old, in his time at The Kenlls he was treated with respect, dignity and love from the lasses! and the lads in all his time there. He was as happy as he could be without my mum. His great age was celebrated many times with parties and cakes etc. I believe he lived so long due to being so well looked after at The Knells.
We all really miss your Dad he was a true legend a great man, the staff even now talk very fondly of him and the lovely memories we have. the team will really appreciate the kind words. Please pop by for a cuppa and cake ;-)
Every day there are 1 to 1 sessions with residents plus planned activities & entertainment throughout the day.
The activities are stimulating & enjoyable & have improved the physical & mental welfare of the residents.
My mum is so much more engaged with others in the home & us when we visit.
It has transformed the home into a more relaxed happy place for visitors also.
Appreciate your feedback, am really happy to see the activities team have injected a new lease of life into the Residents filling their days with individual and group activities which have enriched there day to day, there is more really cool things to come :-)
The Knells is a lovely care home where every resident is viewed as an individual and treated with kindness, compassion and dignity. Cannot praise the staff highly enough - all go above and beyond. The activities' team is first class bringing endless cheer and laughter to their packed rota of events designed to stimulate, entertain and help residents make the most of every day. Food at The knells is also great and plentiful and residents feel very at home here.
Many thanks for you kind review the teams always strive to the do their best to keep our wonderful residents happy, stimulated and safe. really appreciate the feedback :-)
Staff are aways helpful when I visit Iand always feel she is safe in their care.
Very very happy with the care my Mother's has recieved since being in The Knells. The atmosphere as soon as you walk in the front door is Friendly and Homely. Truely one of the better homes. Thank you to everyone.
Many thanks for the review the team will really appreciate your lovely feedback on the service they provide
The care is excellent, the carers are all very compassionate and understanding of our mother's needs and personality, treating her with dignity and respect. They always have a ready smile and are upbeat which helps to lift her spirits. The manager and all the staff are very warm and welcoming. The handyman and cleaner who pop in to say hello and maybe share a joke perks her up. The food which she really enjoys is excellent both in quality and preparation. We cannot fault the care she is receiving in this lovely, warm, safe and friendly environment.
Thank you so much for your positive comments. They are greatly appreciated.
There always seems to be staff and managers leaving after a short time, this causes instability among residents as just as they learn to trust a staff member, then they leave. The current staff are excellent I may add.
I have visited a resident, at her family's request, for several years and have always been impressed by the staff's warmth of welcome. The Knells Country House is one of the most caring and understanding of residents' needs and abilities being fully met. Staff are hard-working, professional and genuinely caring, essentially they are kind.
Great levels of care and consideration for my relative throughout. COVID and lockdowns have been draining on all concerned, but the Knells is coming out at the other side with activities on the up and volunteers coming in again. A wonderful Jubilee garden party showed how we are all able to gather together again; one of many social occasions to come, I hope. Major congratulations to the kitchen staff for their superb food this Sunday.
As this is mainly a dementia care home it feels like all residents are treated the same. i.e. when a resident asks for a coffee it takes ages to arrive or does not arrive. Staff can be a bit abrupt sometimes.
The standard of care is excellent. All staff treat residents with dignity and compassion. Very good ethos in the home. Some lack of consistency re requirements of visitors during the pandemic, eg sometimes asked to wear apron, gloves and mask, other times just mask. Always asked to provide the result of the lateral flow test, which is reassuring. Considering extreme pressure on staff during the pandemic, I am very grateful for the consistently good care my mother receives.
Thank you for appreciating our service to the residents. We will use your feedback to continuously improve the service we provide to our Residents
Activities have been poor during the pandemic. Satisfactory otherwise, but room for improvement.
Many thanks for your kind feedback. We take on board your comment about activities. It's been identified as an area we need to really improve, especially after this awful pandemic. We are in the process of implementing a plan to significantly improve activities inside and outside the home, bringing some much needed physical and mental stimulation to the residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 June 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Knells Country House.
There are no upcoming events for The Knells Country House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Knells Country House.
Accreditations
There are no accreditations posted yet for The Knells Country House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about The Knells Country House
What types of Care is The Knells Country House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Knells Country House have?
There are 24 Single Rooms.
What are the Facilities & Services at The Knells Country House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Knells Country House to the centre of Carlisle?
2.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Knells Country House to verify any information. View our terms and conditions. The Knells Country House has an Enhanced Service -more info.