Review from Sally (Daughter of Resident) published on 28 December 2016
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum receives excellent care, understanding and help (when she requires it). All staff I have had contact with are extremely lovely people. My mum does 'get down' sometimes but there is always someone there to support her and give her a hug! The house is always clean and fresh and my mum's room is
bright and airy. Her bathroom is always clean with fresh towels. The food always smells appetising and my mum is eating very well. She is allowed to eat in her room if she wishes. There are plenty of activities but my mum won't always join in (her choice) and she is not forced to. I live away from Barrow so don't see her as much as I'd like and although I'm always a little upset when I leave my mum, after spending the day with her but I know she will be well looked after.
Reply from Claire Austin, Deputy Manager at Ostley HouseThank you for your kind words Sally, its great to receive feedback!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lorraine R (Daughter-in-law of Resident) published on 16 November 2016
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother in law has spent the last week in hospital which is very upsetting for her and her family, she had vascular dementia but she immediately recognised the staff that met her on her return to the home, they were fantastic with her and managed to settle her better than the hospital or the family
could, they are just fantastic and the home has a real family atmosphere.
Reply from Claire, Deputy Manager at Ostley HouseThank you for your kind words, your feedback is greatly appreciated!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
11 Dec 2018
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What types of Care is Ostley House registered for?
Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ostley House have?
There are 42 Single Rooms and 1 Couple/Companion Room.
What are the Facilities & Services at Ostley House?
Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Ostley House to the centre of Barrow-in-Furness?
1.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ostley House to verify any information. View our terms and conditions. Ostley House has an Basic Service - more info.