Owner: Heathwaite Care Homes Ltd

Person in charge: Neale Doughty (Manager)

Local Authority / Social Services: Cumbria County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 7 Service Users

Registered Care Categories*: Old Age

Single Rooms: 5

Shared Rooms: 1

Rooms with ensuite WC: 5

Latest Care Quality Commission* Report on Twin Oaks: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7 Twin Oaks has a Review Score of 7 (7.047)

The Review Score of 7 (maximum of 10) for Twin Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.3 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Twin Oaks in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.333 for Twin Oaks is calculated as follows: ( (12 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 24 Ratings = 3.333

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.714 Points relating to the number of positive Reviews for Twin Oaks is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 1.4 positive Reviews (7 registered maximum number of service users ÷ 5). 1 Reviews ÷ 1.4 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Twin Oaks?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Twin Oaks

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mother, who is blind, and is aged 105, has been a resident at Twin Oaks for almost 5 years. She enjoys the highest standards of care in every respect and we could not wish for anything better for her.

How likely would you be to recommend Twin Oaks? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother went for 2 weeks for respite, after 5 days we took her out. On the first night mum had an accident in bed but as a result, we don't really know what happened but she said they had been awful to her, she was a mess emotionally and was clearly scared of the owners. We managed to get her moved on day 5 to another home in Kendal. Mum took a very long time to recover from the ordeal, she could not walk or go to the toilet on her own. We will never really know what happened to my mother that day/night but whatever did had a massive impact on her I would not advise anybody stay there.

How likely would you be to recommend Twin Oaks? Extremely Unlikely

Average Rating: 

 1.7 out of 5

Overall Standard: Very Poor

Facilities: Poor

Care / Support: Very Poor

Cleanliness: Good

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Very Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Very Poor

Rooms: Satisfactory

Value for Money: Very Poor

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Awards / Recognitions

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Staff Profiles

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Care Home Idol 2016

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