Lindisfarne Ouston

Front Street, Ouston, Chester le Street DH2 1QW

Group: Gainford Care Homes Ltd

Person in charge: Susan Farnsworth (Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 57 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 57

Rooms with ensuite WC: 57

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Lindisfarne Ouston: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Lindisfarne Ouston has a Review Score of 8.8 (8.823)

The Review Score of 8.8 (maximum of 10) for Lindisfarne Ouston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Lindisfarne Ouston in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.722 for Lindisfarne Ouston is calculated as follows: ( (52 Excellents x 5) + (20 Goods x 4) ) ÷ 72 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.101 Points relating to the number of positive Reviews for Lindisfarne Ouston is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 4 Reviews ÷ 11.4 Target = 0.351

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lindisfarne Ouston?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lindisfarne Ouston

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1

My mam was in Lindisfarne Ouston care home from January 2017 because of mobility problems and Alzheimers. Unfortunately, she died one week ago.

During her time there, we found everyone from the manager and office staff, the carers, the cook and her helpers and even the cleaning staff were all very caring and friendly. Nothing was too much trouble.

My family will treasure the memories of my mam's time there. She was very happy and settle there. We couldn't thank them all enough for what they did for her.

How likely would you be to recommend Lindisfarne Ouston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mam suffers from vascular dementia and has a complicated medical history and found herself unable to cope at home even with a care package in place. With this in mind, I visited Lindisfarne Ouston and spoke to several residents about their stay within the home. They all felt their needs were being met and were happy there. With that information, mam joined the Lindisfarne family in September 2016. I feel the manager of the home runs a tight ship in leading all her staff. The home is always clean and tidy, all residents including mam are well groomed. The food is all home cooked providing an excellent range of choice from breakfast through to evening meal with snacks throughout the day. I have always been welcomed to join mam for lunch when visiting, and I must say the food is very tasty. With the care and commitment from the staff, mam has settled very well and I now call it home. It is good to see mam smiling again in a safe and caring environment.

How likely would you be to recommend Lindisfarne Ouston? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father in law was a resident in Lindisfarne Ouston for over 3 years. He had Parkinson's and Dementia. The care he received was outstanding. The staff genuinely care for their residents. Our family was kept up to date with any changes or concerns and nothing was any trouble. The staff are excellent they not only cared for my father in law but they took time for us too. If you are looking for future care for a family member, look here first. OUTSTANDING!!

How likely would you be to recommend Lindisfarne Ouston? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It was a difficult decision to make putting my dad into a care home. We looked at many homes in the area and this one really stood out. It's bright and cheerful, really spacious, has various social rooms, excellent home cooked food and as we now know excellent caring staff.
Care homes don't get the recognition they deserve. Some are poor but this one is really good. The staff are great, not only to the residents they care for but to their families too.
If you're looking for a new home for a loved one, it is the most difficult decision you will have to make, please look at Lindisfarne in Ouston.

How likely would you be to recommend Lindisfarne Ouston? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was a resident here for 6 1/2 years before her death in October 2015. She suffered from Parkinson's Disease, Lewy Body Dementia and had a stroke in 2009 which left her without mobility and a rapid loss of all effective communication skills meaning that her support needs were high. We found that during her time at Lindisfarne she was extremely well cared for by a dedicated team of staff. There appears to be a small turnover of staff which resulted in all those involved in my mother's care knowing her needs very well. She could not have been given more personal attention with staff always willing to listen to us. There was never an issue with calling in medical support if they felt the need and we were kept informed of all cases where medical help was sought. Any minor issues we needed to raise were listened to and responded to swiftly.

How likely would you be to recommend Lindisfarne Ouston? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I find Lindisfarne Ouston a calm and relaxing home for the residents and the visitors. I am always treated with respect and if I want to know anything about my mother they will happily tell me.

How likely would you be to recommend Lindisfarne Ouston? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

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