Carr House Drive, Newton Hall, Durham DH1 5LT
Kepier Chare, Crawcrook, Ryton NE40 4TS
Birtley Lane, Birtley, Chester le Street DH3 1AX
Whitehill Park, Chester le Street DH2 2EP
Durham Road, Birtley, Chester le Street DH3 1LU
Church Chare, Chester le Street DH3 3PZ
Chowdene Bank, Low Fell, Gateshead NE9 6JE
King Edward Road, Dawdon, Seaham SR7 7TY
Masefield Road, Hartlepool TS25 4JY
Carlyle Crescent, Durham DH6 2PB
Newburn Road, Throckley, Newcastle upon Tyne NE15 8QR
Whitehill Park, Chester le Street DH2 2EP
Front Street, Ouston, Chester le Street DH2 1QW
Silverdale Place, Newton Aycliffe DL5 7DZ
Thank you so much for your kind words which we will pass onto the staff. The care team do try to ensure that everyone, especially those at end of life, are cared for with dignity and compassion. This is also extended to family and friends of each resident. Thank you once again for your review.
Thank you for your very kind words. We are so glad that we could support you all during this difficult time. We always strive to deliver the best care we can and to support everyone involved in that journey. Your very kind words will be passed onto our staff. Many thanks once again for taking the time to express your views.
The whole family was very very pleased with the nursing and care provided. Every single member of staff is deserving of praise for the way they collectively looked after our mother. They helped her to settle in and at all times she was kept comfortable and clean. Nothing was too much trouble for the team they were amazing and we cannot thank them enough. She had a nice bright room of her own with ensuite but every day they took her to the resident's lounge to be amongst other people even though she had no mobility of her own. The resident's lounge that she was in on the ground floor is bright, spacious and calm.
During her time there, we found everyone from the manager and office staff, the carers, the cook and her helpers and even the cleaning staff were all very
My family will treasure the memories of my mam's time there. She was very happy and settle there. We couldn't thank them all enough for what they did for her.
Thank you for your feedback and please be assured that we will address each of the issues raised by you.
We are sorry that you felt that your father did not have a positive experience, however, we feel that he enjoyed his time with us and believe this was evident by him making his own choices, interacting with our other residents and joining in our activity programme.
We do take feedback very seriously and you can be assured that those issues raised by you, will be discussed with all of our teams.
| Type of Care Provided | Average Weekly Cost |
|---|---|
| Residential Care | £960 |
| Residential Dementia Care | £1,000 |
| Nursing Care | £1,057 |
| Nursing Dementia Care | £1,000 |
| All Care Types | £960 |
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