Care Homes Owned by Gainford Care Homes Ltd

My Mam has been in St Mary's twice now for respite. I can honestly say they have changed both mine and my Mam's perception of "care" The staff from the manager to events coordinator to nurses and cleaners are just absolutely wonderful. The atmosphere is one of pure care and genuine happiness. As soon as you walk in you feel the mood is lovely and nothing is too much for any member if staff. They are all so happy in their work but also exceptionally professional. If Mam ever needs to go into a care home permanently. There will only be one place I'll be calling and where she would want to go and that's St Mary's.

I cant recommend this nursing home enough, helping the family through a very tough time. Thank you so much to each and every one of the staff, carers, nurses, management, cleaners and kitchen staff, we are eternally grateful. We could rest a little knowing mam was in very capable, caring hands.

Big thanks to the lovely home for taking care of and continued care of my 93-year-old mother. The manager and staff are more than helpful at any time and open to any questions we may have. A big thanks for the care and assistance given to our mother in her later days of life. We know that as she gets older and more confused and sometimes a little difficult in her confusion, the care given is thoughtful and kind. Thanks again.

An excellent care home. Thank you for all the care my mum received.

Overall I cannot fault the quality of care Lindisfarne provided throughout the last 4 weeks of her life. I hope this review puts at ease those having to make such a difficult decision.

bottles left smelling for days. I regularly had to empty my wife's urine bottle to which she was attached. For many days running there was no signing in book (which I assume is against fire regulations). My wife's room had no heating for three days in winter. Poor or no response to the emergency buzzer. I would not allow my wife to stay there if I had an alternative.

My Mother went into Lindisfarne Birtley Care Home, for an assessment period, however as her health deteriorated, a long-term bed became available. She was well looked after by all of the staff, and they were always friendly when the family visited. I would like to thank all of the staff, especially one member, for making her last day comfortable.

Mother-In-Law was only a resident for a short time for her end-of-life care. The home is lovely, very clean and tidy. We arrived just after Christmas and the home was beautifully decorated. The setting is beautiful. The staff are amazing, very caring and compassionate. Couldn't have wished for a better place to stay.

What I would say about the home is that they were never two days alike. I loved my room, door open, because although they were a lot of language barriers, a nod and a smile when passing go a long way. Whilst there, I was poorly, and I spent 36 hours in the hospital. A week or so later, I was very poorly with a high temp, and having all staff ragged, I wouldn't go in the ambulance. The night nurse was amazing, I know I refused hosp treatment. I'm sorry night nurse and staff. I felt safer with you.

Thank you to everyone involved, you made a very difficult time more bearable.

We would really have liked to personally name the staff in which part of this review was directed to. They showed true commitment and compassion to both our elderly grandmother with dementia who is not able to communicate very well (and the family whilst visiting) who has been in the care home for over eight years and relies on these staff 24/7. She was diagnosed end of life last week and as sad as these occasions, all of the nursing staff on shift including the nurse regularly checked on Nanna, ensuring she was comfortable, holding her hand, trying to talk to her, attending to her needs and also offering refreshments and support to the family. When after hours of sitting not wanting to leave her side, the staff suggested we get rest and as they would not leave her on her own, so someone was with her which was a huge comfort to us. We couldn't thank them enough.

My grandmother was recently here for end of life care and the dignity and respect she was shown was fantastic. All the staff members go above and beyond and they made one of the most difficult situations more manageable with their high level of care and consideration, not just for my grandma but for other family members that were there throughout the night. I am so glad that we chose this care home at this difficult time and would highly recommend it.

My mother fell and broke her hip Dec 2016 aged 89. She had other medical conditions including dementia. Upon first visiting (unannounced) Lindisfarne we were struck by how friendly and enthusiastic everyone we met was. The building is spacious and felt welcoming. She stayed there from Feb 2017 until she passed away peacefully Dec 2017.

The whole family was very very pleased with the nursing and care provided. Every single member of staff is deserving of praise for the way they collectively looked after our mother. They helped her to settle in and at all times she was kept comfortable and clean. Nothing was too much trouble for the team they were amazing and we cannot thank them enough. She had a nice bright room of her own with ensuite but every day they took her to the resident's lounge to be amongst other people even though she had no mobility of her own. The resident's lounge that she was in on the ground floor is bright, spacious and calm.

My mam was in Lindisfarne Ouston care home from January 2017 because of mobility problems and Alzheimers. Unfortunately, she died one week ago.

During her time there, we found everyone from the manager and office staff, the carers, the cook and her helpers and even the cleaning staff were all very caring and friendly. Nothing was too much trouble.

My family will treasure the memories of my mam's time there. She was very happy and settle there. We couldn't thank them all enough for what they did for her.

I can’t recommend this nursing home enough, recently had grandmother admitted for intermediate care and she was treated so well, with dignity and respect. Her husband who was a resident at another home with dementia was in a hospital at the same time but became more in need of nursing care and as such couldn’t return to the home he was living at. The manager of St. Mary’s even offered to call the hospital to see if she could help in any way. We were so happy when St. Mary’s said they could accommodate his needs and the difference in my grandad is fantastic since being there. He’s happy and smiling and chatty again and it’s all down to the staff and atmosphere at St. Mary's. He’s constantly checked on and changed consistently. Our minds are at rest as we know he is receiving, in my opinion, the highest standard of care. Thank you for everything you have done for us all. There is nothing we can fault with this nursing home.

The staff here are excellent and take a pride in their roles. Each member of the team worked together to provide the utmost care and support to my Mother and to us as a family. I cannot thank them enough as this was a difficult time for both my Mother and our family. I always felt that the care that they gave her and the affection that they gave my Mother in the last years of her life could not be questioned.

I cannot convey the magnitude of my absolute dismay at this service here.

My mother-in-law came into Lindisfarne in February - she has dementia. We were suddenly faced with the task of choosing a home! We were initially put off Lindisfarne as there were no reviews. Luckily, this didn't put us off and we went with our gut feeling. The manager couldn't have made it easier for us, all the staff are fantastic. They have made her feel safe, comfortable and loved. She has put weight on as she was just 6 st when admitted. She's made friends and is joining in with the activities. When we take her out she goes back without any problem. Not a typical dementia patient. She is very active, the staff have found numerous ways of keeping her stimulated even giving her jobs to do in the office which she is loving! She actually thinks she works there at times and has also told us she likes living up this cul-de-sac and is thinking of having an extension built! Bless her, this shows us how settled she is! It's still early days but we couldn't be happier with this care home and the staff.

My mam suffers from vascular dementia and has a complicated medical history and found herself unable to cope at home even with a care package in place. With this in mind, I visited Lindisfarne Ouston and spoke to several residents about their stay within the home. They all felt their needs were being met and were happy there. With that information, mam joined the Lindisfarne family in September 2016. I feel the manager of the home runs a tight ship in leading all her staff. The home is always clean and tidy, all residents including mam are well groomed. The food is all home cooked providing an excellent range of choice from breakfast through to evening meal with snacks throughout the day. I have always been welcomed to join mam for lunch when visiting, and I must say the food is very tasty. With the care and commitment from the staff, mam has settled very well and I now call it home. It is good to see mam smiling again in a safe and caring environment.

This is a lovely friendly place. Always welcoming when you enter the home. Residents rooms are made as much like home as is possible. Staff always take the time to stop and talk to you. Staff are brilliant with the residents, always popping their heads into residents rooms to make sure they are alright and to make sure they are not in need of anything. Very happy and friendly place to be!