Gainford Care Homes Ltd in Durham | 8 Care Homes

Review of
St Mary's Nursing Home
from Malcolm T (Son of Resident) published on 7 February 2024 Submitted via Website • Report

Overall Experience

Big thanks to the lovely home for taking care of and continued care of my 93-year-old mother. The manager and staff are more than helpful at any time and open to any questions we may have. A big thanks for the care and assistance given to our mother in her later days of life. We know that as she gets

older and more confused and sometimes a little difficult in her confusion, the care given is thoughtful and kind. Thanks again.

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Review of
Lindisfarne Ouston
from T H (Daughter-in-law of Resident) published on 30 January 2023 Submitted via Website • Report

Overall Experience

Mother-In-Law was only a resident for a short time for her end-of-life care. The home is lovely, very clean and tidy. We arrived just after Christmas and the home was beautifully decorated. The setting is beautiful. The staff are amazing, very caring and compassionate. Couldn't have wished for a better

place to stay.

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Review of
St Mary's Nursing Home
from Victoria G (Respite Resident) published on 15 November 2022 Submitted via Website • Report

Overall Experience

I was in a crisis bed at st Mary's Nursing Home, having just left the hospital after a long admission. I must admit, initially, I cried all the way in the ambulance from my home to St Mary's, not knowing what to expect. I was taken to my room by the paramedics, who were soon followed by the matron,

who was still making adjustments to the room. The matron introduced herself and told me about the home and its staff, and the home and how to call staff etc. She left, promising me a few things, like a TV, which arrived soon.
What I would say about the home is that they were never two days alike. I loved my room, door open, because although they were a lot of language barriers, a nod and a smile when passing go a long way. Whilst there, I was poorly, and I spent 36 hours in the hospital. A week or so later, I was very poorly with a high temp, and having all staff ragged, I wouldn't go in the ambulance. The night nurse was amazing, I know I refused hosp treatment. I'm sorry night nurse and staff. I felt safer with you.

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Review of
Lindisfarne Ouston
from Denise B (Daughter of Resident) published on 5 February 2020 Submitted via Website • Report

Overall Experience

My late father was transferred from hospital to Lindisfarne Ouston for the last part of his palliative care.
From the moment we were met at the door to view the facilities, until his passing, we cannot thank all the staff enough. Every member of staff handled my father's situation in a very caring

and empathetic way.
As a family, we were involved in all aspects of his care, and we were looked after and supported at all times.
Thank you to everyone involved, you made a very difficult time more bearable.

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Review of
St Mary's Nursing Home
from Jill (Granddaughter of Resident) published on 17 January 2020 Submitted via Website • Report

Overall Experience

We would really have liked to personally name the staff in which part of this review was directed to. They showed true commitment and compassion to both our elderly grandmother with dementia who is not able to communicate very well (and the family whilst visiting) who has been in the care home for over

eight years and relies on these staff 24/7. She was diagnosed end of life last week and as sad as these occasions, all of the nursing staff on shift including the nurse regularly checked on Nanna, ensuring she was comfortable, holding her hand, trying to talk to her, attending to her needs and also offering refreshments and support to the family. When after hours of sitting not wanting to leave her side, the staff suggested we get rest and as they would not leave her on her own, so someone was with her which was a huge comfort to us. We couldn't thank them enough.

Reply from Diane Williams, Manager at St Mary's Nursing Home

Thank you so much for your kind words which we will pass onto the staff. The care team do try to ensure that everyone, especially those at end of life, are cared for with dignity and compassion. This is also extended to family and friends of each resident. Thank you once again for your review.

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Review of
St Mary's Nursing Home
from Emma K (Granddaughter of Resident) published on 19 August 2019 Submitted via Website • Report

Overall Experience

My grandmother was recently here for end of life care and the dignity and respect she was shown was fantastic. All the staff members go above and beyond and they made one of the most difficult situations more manageable with their high level of care and consideration, not just for my grandma but for

other family members that were there throughout the night. I am so glad that we chose this care home at this difficult time and would highly recommend it.

Reply from Diane Williams, Manager at St Mary's Nursing Home

Thank you for your very kind words. We are so glad that we could support you all during this difficult time. We always strive to deliver the best care we can and to support everyone involved in that journey. Your very kind words will be passed onto our staff. Many thanks once again for taking the time to express your views.

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Review of
Lindisfarne Ouston
from Maureen B (Daughter of Resident) published on 13 November 2017 Submitted via Postal Card • Report

Overall Experience

My mam was in Lindisfarne Ouston care home from January 2017 because of mobility problems and Alzheimers. Unfortunately, she died one week ago.

During her time there, we found everyone from the manager and office staff, the carers, the cook and her helpers and even the cleaning staff were all very

caring and friendly. Nothing was too much trouble.

My family will treasure the memories of my mam's time there. She was very happy and settle there. We couldn't thank them all enough for what they did for her.

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Review of
St Mary's Nursing Home
from Gillian C (Granddaughter of Resident) published on 17 October 2017 Submitted via Website • Report

Overall Experience

I can’t recommend this nursing home enough, recently had grandmother admitted for intermediate care and she was treated so well, with dignity and respect. Her husband who was a resident at another home with dementia was in a hospital at the same time but became more in need of nursing care and as such

couldn’t return to the home he was living at. The manager of St. Mary’s even offered to call the hospital to see if she could help in any way. We were so happy when St. Mary’s said they could accommodate his needs and the difference in my grandad is fantastic since being there. He’s happy and smiling and chatty again and it’s all down to the staff and atmosphere at St. Mary's. He’s constantly checked on and changed consistently. Our minds are at rest as we know he is receiving, in my opinion, the highest standard of care. Thank you for everything you have done for us all. There is nothing we can fault with this nursing home.

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Review of
St Mary's Nursing Home
from Beverley A (Friend of Resident) published on 28 September 2017 Submitted via Website • Report

Overall Experience

My Mother had been a resident at St Mary's Nursing Home for over 2 and a half years.
Over this length of time, she has been taken care of in the best manner anyone could wish for, for their relative.
The staff here are excellent and take a pride in their roles. Each member of the team worked together

to provide the utmost care and support to my Mother and to us as a family. I cannot thank them enough as this was a difficult time for both my Mother and our family. I always felt that the care that they gave her and the affection that they gave my Mother in the last years of her life could not be questioned.

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Review of
St Mary's Nursing Home
from Kim C (Daughter of Resident) published on 21 August 2017 Submitted via Website • Report

Overall Experience

I have struggled to find any positives to write about, I know care is a tiring and low paid 'calling', I also accept that with a high number of residents, things can get overlooked, but this should never include the residents and their safety.
My father had a faulty fire door, which was to be rectified,

this never happened, this is surely a serious breach, alongside reducing my father's privacy as the door was constantly wedged back.
After a week enough was enough, my dissatisfaction was further compounded by alleging my father had been showered more than he actually had, or that he refused.
I cannot convey the magnitude of my absolute dismay at this service here.

Reply from Diane, Home Manager at St Mary's Nursing Home

Thank you for your feedback and please be assured that we will address each of the issues raised by you.
We are sorry that you felt that your father did not have a positive experience, however, we feel that he enjoyed his time with us and believe this was evident by him making his own choices, interacting with our other residents and joining in our activity programme.

We do take feedback very seriously and you can be assured that those issues raised by you, will be discussed with all of our teams.

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Review of
Lindisfarne Ouston
from Jeanne B (Daughter of Resident) published on 6 March 2017 Submitted via Website • Report

Overall Experience

My mam suffers from vascular dementia and has a complicated medical history and found herself unable to cope at home even with a care package in place. With this in mind, I visited Lindisfarne Ouston and spoke to several residents about their stay within the home. They all felt their needs were being

met and were happy there. With that information, mam joined the Lindisfarne family in September 2016. I feel the manager of the home runs a tight ship in leading all her staff. The home is always clean and tidy, all residents including mam are well groomed. The food is all home cooked providing an excellent range of choice from breakfast through to evening meal with snacks throughout the day. I have always been welcomed to join mam for lunch when visiting, and I must say the food is very tasty. With the care and commitment from the staff, mam has settled very well and I now call it home. It is good to see mam smiling again in a safe and caring environment.

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Review of
St Mary's Nursing Home
from Tanya O (Friend of Resident) published on 27 February 2017 Submitted via Website • Report

Overall Experience

This is a lovely friendly place. Always welcoming when you enter the home. Residents rooms are made as much like home as is possible. Staff always take the time to stop and talk to you. Staff are brilliant with the residents, always popping their heads into residents rooms to make sure they are alright

and to make sure they are not in need of anything. Very happy and friendly place to be!

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Review of
Lindisfarne Ouston
from Billy P (Son-in-law of Resident) published on 21 December 2016 Submitted via Website • Report

Overall Experience

My father in law was a resident in Lindisfarne Ouston for over 3 years. He had Parkinson's and Dementia. The care he received was outstanding. The staff genuinely care for their residents. Our family was kept up to date with any changes or concerns and nothing was any trouble. The staff are excellent

they not only cared for my father in law but they took time for us too. If you are looking for future care for a family member, look here first. OUTSTANDING!!

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Review of
Lindisfarne Ouston
from Karen P (Daughter of Resident) published on 21 December 2016 Submitted via Website • Report

Overall Experience

It was a difficult decision to make putting my dad into a care home. We looked at many homes in the area and this one really stood out. It's bright and cheerful, really spacious, has various social rooms, excellent home cooked food and as we now know excellent caring staff.
Care homes don't get the

recognition they deserve. Some are poor but this one is really good. The staff are great, not only to the residents they care for but to their families too.
If you're looking for a new home for a loved one, it is the most difficult decision you will have to make, please look at Lindisfarne in Ouston.

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Review of
Lindisfarne Ouston
from Heather G (Daughter of Resident) published on 2 December 2015 Submitted via Website • Report

Overall Experience

My mother was a resident here for 6 1/2 years before her death in October 2015. She suffered from Parkinson's Disease, Lewy Body Dementia and had a stroke in 2009 which left her without mobility and a rapid loss of all effective communication skills meaning that her support needs were high. We found

that during her time at Lindisfarne she was extremely well cared for by a dedicated team of staff. There appears to be a small turnover of staff which resulted in all those involved in my mother's care knowing her needs very well. She could not have been given more personal attention with staff always willing to listen to us. There was never an issue with calling in medical support if they felt the need and we were kept informed of all cases where medical help was sought. Any minor issues we needed to raise were listened to and responded to swiftly.

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Review of
Lindisfarne Ouston
from Michael G (Son of Resident) published on 6 November 2015 Submitted via Postal Card • Report

Overall Experience

I find Lindisfarne Ouston a calm and relaxing home for the residents and the visitors. I am always treated with respect and if I want to know anything about my mother they will happily tell me.

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Care Homes Owned by Gainford Care Homes Ltd in Durham

Gainford Care Homes Ltd Locations in Durham (8)

Gainford Care Homes Ltd Reviews in Durham (16)

Reviews posted for members of Gainford Care Homes Ltd

St Mary's Nursing Home

Lindisfarne Ouston

St Mary's Nursing Home

Lindisfarne Ouston

St Mary's Nursing Home

St Mary's Nursing Home

Lindisfarne Ouston

St Mary's Nursing Home

St Mary's Nursing Home

St Mary's Nursing Home

Lindisfarne Ouston

St Mary's Nursing Home

Lindisfarne Ouston

Lindisfarne Ouston

Lindisfarne Ouston

Lindisfarne Ouston

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