Care Homes Owned by Gainford Care Homes Ltd in Durham

My Mam has been in St Mary's twice now for respite. I can honestly say they have changed both mine and my Mam's perception of "care" The staff from the manager to events coordinator to nurses and cleaners are just absolutely wonderful. The atmosphere is one of pure care and genuine happiness. As soon as you walk in you feel the mood is lovely and nothing is too much for any member if staff. They are all so happy in their work but also exceptionally professional. If Mam ever needs to go into a care home permanently. There will only be one place I'll be calling and where she would want to go and that's St Mary's.

Big thanks to the lovely home for taking care of and continued care of my 93-year-old mother. The manager and staff are more than helpful at any time and open to any questions we may have. A big thanks for the care and assistance given to our mother in her later days of life. We know that as she gets older and more confused and sometimes a little difficult in her confusion, the care given is thoughtful and kind. Thanks again.

Mother-In-Law was only a resident for a short time for her end-of-life care. The home is lovely, very clean and tidy. We arrived just after Christmas and the home was beautifully decorated. The setting is beautiful. The staff are amazing, very caring and compassionate. Couldn't have wished for a better place to stay.

What I would say about the home is that they were never two days alike. I loved my room, door open, because although they were a lot of language barriers, a nod and a smile when passing go a long way. Whilst there, I was poorly, and I spent 36 hours in the hospital. A week or so later, I was very poorly with a high temp, and having all staff ragged, I wouldn't go in the ambulance. The night nurse was amazing, I know I refused hosp treatment. I'm sorry night nurse and staff. I felt safer with you.

Thank you to everyone involved, you made a very difficult time more bearable.

We would really have liked to personally name the staff in which part of this review was directed to. They showed true commitment and compassion to both our elderly grandmother with dementia who is not able to communicate very well (and the family whilst visiting) who has been in the care home for over eight years and relies on these staff 24/7. She was diagnosed end of life last week and as sad as these occasions, all of the nursing staff on shift including the nurse regularly checked on Nanna, ensuring she was comfortable, holding her hand, trying to talk to her, attending to her needs and also offering refreshments and support to the family. When after hours of sitting not wanting to leave her side, the staff suggested we get rest and as they would not leave her on her own, so someone was with her which was a huge comfort to us. We couldn't thank them enough.

My grandmother was recently here for end of life care and the dignity and respect she was shown was fantastic. All the staff members go above and beyond and they made one of the most difficult situations more manageable with their high level of care and consideration, not just for my grandma but for other family members that were there throughout the night. I am so glad that we chose this care home at this difficult time and would highly recommend it.

My mam was in Lindisfarne Ouston care home from January 2017 because of mobility problems and Alzheimers. Unfortunately, she died one week ago.

During her time there, we found everyone from the manager and office staff, the carers, the cook and her helpers and even the cleaning staff were all very caring and friendly. Nothing was too much trouble.

My family will treasure the memories of my mam's time there. She was very happy and settle there. We couldn't thank them all enough for what they did for her.

I can’t recommend this nursing home enough, recently had grandmother admitted for intermediate care and she was treated so well, with dignity and respect. Her husband who was a resident at another home with dementia was in a hospital at the same time but became more in need of nursing care and as such couldn’t return to the home he was living at. The manager of St. Mary’s even offered to call the hospital to see if she could help in any way. We were so happy when St. Mary’s said they could accommodate his needs and the difference in my grandad is fantastic since being there. He’s happy and smiling and chatty again and it’s all down to the staff and atmosphere at St. Mary's. He’s constantly checked on and changed consistently. Our minds are at rest as we know he is receiving, in my opinion, the highest standard of care. Thank you for everything you have done for us all. There is nothing we can fault with this nursing home.

The staff here are excellent and take a pride in their roles. Each member of the team worked together to provide the utmost care and support to my Mother and to us as a family. I cannot thank them enough as this was a difficult time for both my Mother and our family. I always felt that the care that they gave her and the affection that they gave my Mother in the last years of her life could not be questioned.

I cannot convey the magnitude of my absolute dismay at this service here.

My mam suffers from vascular dementia and has a complicated medical history and found herself unable to cope at home even with a care package in place. With this in mind, I visited Lindisfarne Ouston and spoke to several residents about their stay within the home. They all felt their needs were being met and were happy there. With that information, mam joined the Lindisfarne family in September 2016. I feel the manager of the home runs a tight ship in leading all her staff. The home is always clean and tidy, all residents including mam are well groomed. The food is all home cooked providing an excellent range of choice from breakfast through to evening meal with snacks throughout the day. I have always been welcomed to join mam for lunch when visiting, and I must say the food is very tasty. With the care and commitment from the staff, mam has settled very well and I now call it home. It is good to see mam smiling again in a safe and caring environment.

This is a lovely friendly place. Always welcoming when you enter the home. Residents rooms are made as much like home as is possible. Staff always take the time to stop and talk to you. Staff are brilliant with the residents, always popping their heads into residents rooms to make sure they are alright and to make sure they are not in need of anything. Very happy and friendly place to be!

If you're looking for a new home for a loved one, it is the most difficult decision you will have to make, please look at Lindisfarne in Ouston.

My father in law was a resident in Lindisfarne Ouston for over 3 years. He had Parkinson's and Dementia. The care he received was outstanding. The staff genuinely care for their residents. Our family was kept up to date with any changes or concerns and nothing was any trouble. The staff are excellent they not only cared for my father in law but they took time for us too. If you are looking for future care for a family member, look here first. OUTSTANDING!!

My mother was a resident here for 6 1/2 years before her death in October 2015. She suffered from Parkinson's Disease, Lewy Body Dementia and had a stroke in 2009 which left her without mobility and a rapid loss of all effective communication skills meaning that her support needs were high. We found that during her time at Lindisfarne she was extremely well cared for by a dedicated team of staff. There appears to be a small turnover of staff which resulted in all those involved in my mother's care knowing her needs very well. She could not have been given more personal attention with staff always willing to listen to us. There was never an issue with calling in medical support if they felt the need and we were kept informed of all cases where medical help was sought. Any minor issues we needed to raise were listened to and responded to swiftly.

I find Lindisfarne Ouston a calm and relaxing home for the residents and the visitors. I am always treated with respect and if I want to know anything about my mother they will happily tell me.