

Care Provided by Holywell House Care Centre
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
£1300 per week is our fee regardless of the bed type. We offer at an extra cost hairdressing & podiatry appointments. Inclusive of the fee is all entertainment organised by our activities co-ordinator, bed and board as well 24 hour in-house care.
The price(s) shown are provided by the care home. Contact Holywell House Care Centre for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Craig Healthcare
- Private Owned
Person in charge
- Julie McMurrough(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2020
Room Information
- Single Rooms (47)
Visiting
- Visitation is from 10am, Hollywell House asks that protected meal times kept as such - these are between 12.30pm-13.30pm and again at 16.30pm-17.30pm. Phone calls with relatives can be arranged.
Parking
- A small car park to the rear of Holywell House which any relative is welcome to use, if the car park is full you are welcome to park at Dale Top not far from the home.
Holywell House Care Centre Reviews (16)
Holywell House Care Centre has a Review Score of 9.1 (9.119) out of 10, based on 6 reviews in the last 2 years.
Over all time Holywell House Care Centre has 16 reviews.
As part of my mothers care in the home, are the daily activities. This past week they have been taking out the more mobile residents for a day at the sea side my mam has been given a massive lift with this adventure , a hugh thank you to all the staff and management, for all efforts they put in to keep all the residents entertained and engaged.
Thank you for your review .Its very important all residents have an activities plan to enhance their wellbeing and for them to still maintain links within the local community .
There numerous activities going on throughout the week even day trips. BBQs in the summer and singers. Aslong as Ann is happy I'm happy.
We pride ourselves on the care and activities we provide in Holywell House and strive do include everyone, relative's and friends in everything we do here. Your family is our family and we have built the home's reputation on this, and it show's. Thank you for you kind word's and continued support of Holywell House.
Not wanting to put my mam in care it's the best thing we have ever done for her. The care she receives is 100 percent the care home it's self is very welcoming and clean the staff are fabulous nothing is to much trouble. As a family we feel so lucky mam is getting the care she deserves. She has good days and bad days but now we don't worry about her knowing she is in very capable hands. There's always something going on for the residents, singers, bingo, and lots more once again I can not stress how brilliant the staff are each and every single one of them.
Cleaning standards are very high also as is infection control and we ensure each resident is offered to join in a range of activities to promote their wellbeing .
The place wasn't' like a hotel it was home
Thank you for your kind words. Holywell House and the staff pride themselves on promoting dignified and holistic family orientated care and we are pleased that you felt we achieved this for your lovely mam while she lived with us.
Over the next two years he has resided in Holwell I have witnessed every one of the staff take my dad into what I believe to be the "Holywell Family" and show him kindness and compassion as well as making him laugh and as they said to me once he seems to be improving, which is testament to your care.
Sadly, as we all know the condition, he had eventually took its toll and he died peacefully in his sleep. I and my Mam were there before he passed and the hours prior, I saw staff come and say their goodbyes which was really touching and witnessed some special caring and compassionate work by all, you made sure my dad was comfortable and settled in his last hours and looked after me and my Mam exceptionally well. I cannot thank you enough from myself my Mam and the rest of the family for making my dad's last days something I will always treasure and be grateful for thank you.
Our residents, their families and friends are so important to us. Everyone who comes into our care, whether it be for 24 hrs or the rest of the time they have left, becomes a part of the heart and soul of Holywell House and this shows in the love and compassionate care we all provide here. Every member of staff is invested in the care of our residents and relatives and it shows. Many thanks.
The manager is approachable, responsive, very caring and she and her staff go out of their way to provide a high standard of care. If there has been any concerns about my husband's care they have been dealt with promptly and efficiently and all staff adapt as required to suit individual needs and abilities.
It was a very difficult and worrying time for our family when my husband couldn't live at home any longer but we are all happy with the care he is receiving and most importantly he seems happy.
The home has just received a Gold Standards Framework Quality Hallmark Award for end-of-life care and is shortlisted in the Caring UK Awards for Care Home of the North so that says it all really!
Thank you for your lovely review. As you can imagine, your review makes me a very proud care home manager. Holywell is going from strength to strength. We strive to make everyone feel at home in Holywell House, we may not be fancy by other care home standards, but the care on every level is that...
My stepfather was cared for here at Holywell by an excellent team who were dedicated to his every need. It was so reassuring that our loved one was given the best possible care throughout his stay. He died in the care home and was given a very dignified passing. From me and all of our family we are eternally grateful.
Thank you for the lovely feedback on the care that the team at Holywell Provided for your late stepfather. Everyone who comes through the doors at Holywell is seen as part of our family and high standards of care, dignity, and respect are very important to us all.
Placing a parent into a care home can be a daunting experience. I’ve heard some worrying stories about elderly relatives not taking to their new surroundings and people having a generally terrible time of it. This was not our experience at Holywell House, it has been the best positive life-changing decision we could have made. The manager is not only utterly professional and knowledgeable about her job, she is kind and generous to her staff and the excellence filters through the ranks. The staff team and professionals who come to the home to work with the residents are wonderful humans and the best people for the job. My Father is now happy, he smiles, he plays games and participates in activities. A far cry from the sad lonely soul who entered the home. Alzheimer’s is cruel and there comes a time when people can no longer live on their own or with other family members. We cannot speak highly enough of the care my Father receives at Holywell House, it has changed his life.
Thank you for your lovely review, we pride ourselves in not only supporting the residents who come to live in Holywell but their families as well. The change to your father has been amazing and he is a pleasure to care for and is well-loved by everyone in Holywell House.
In my experience, the staff are very friendly and I have no problem when I visit my mum as I try to visit once or twice a week when I can. The kitchen and corridors are always clean and tidy and the care home seems to be well maintained.
Many thanks for your kind words. The staff of Holywell House always go that extra mile to ensure our residents are well cared for and happy.
There is a good activities programme, with the welcomed introduction of a social media group.
My dad is safe and happy and gets along with the carers, which makes me happy. Carers are happy to have a chat about Dad and listen to any concerns that I may have.
Good communication from the staff about Dad's welfare.
Thank you for your feedback and your kind comments regarding the team at Holywell House. Everyone strives to deliver good standards of care at all times and would agree the activities programme is well organised now and there are lots of community links for the residents to become involved with.
My family member is very happy with the service he is receiving, so therefore all family members are happy. Staff are friendly and appear to always accommodate all relative's needs. He is invited to attend activities although doesn’t always comply.
Many thanks for your kind words. It is reassuring to know that we are meeting your expectations and your family member is happy in his home.
My grandma moved into Holywell House Care Home and has settled in amazingly well. She is there on a temporary basis with a view of it being made a permanent move due to her having advanced Alzheimer’s. The staff are well trained and amazing with her and all the other residents, they go above and beyond providing entertainment to keep everyone upbeat. All the residents always have a smile on their faces which says it all really! I couldn’t recommend this care home enough. Thank you for all you do.
Thank you for your lovely feedback regarding the great team at Holywell House we are so pleased we have made a difference to your grandma's life and look forward to continuing to provide great standards of care to all our residents in our homes.
My mother, initially, came to Holywell House for respite following a spell in hospital. The family were so pleased with the care she received that she is now a permanent resident. The manager and staff are really approachable, friendly and attentive to the resident's individual needs. My mother is safe, valued and well cared for and this is a huge relief to me and the family. I like that visitors are made to feel welcome and I have had the opportunity to join the residents in their daily planned activities, which I really enjoy.
Thank you for your valued feedback regarding our service at Holywell House. We pride ourselves and always putting the resident's needs first care and quality and ensuring high standards of care and social interactions take place for every resident that comes to live in our homes.
I can't overstate how good Holywell House is, the carers, the facilities, the activities, keeping informed etc, spot on. The only moan from me would be I keep getting Mam new underwear, joggers etc and they go missing. Don't get me wrong it must be a nightmare trying to sort all the washing etc. I've put her name in the last lot but thinking of something like a button so won't wash off. Anyway, my mam is happy there and I know she's safe. Big shout out to the home administrator (didn't use name) who has been extremely helpful on many an occasion.
Thank you for the lovely feedback with regards to Holywell House; this allows us to review your concerns and we are currently reviewing a system for the laundry that will allow us to clearly identify a system to prevent laundry going missing.
Thank you.
Thank you for your lovely feedback. We have an amazing team at Holywell and it's great to see that the home does make a difference in caring for your loved one.
Since she has been here her state of mind is much improved and she now joins in with the activities regularly which she never did before.
Thank you from the whole Holywell team for your positive feedback.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (1)
- 15 Feb 2016Recipient: Holywell House Care Centre
Meet the Team (0)
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Frequently Asked Questions about Holywell House Care Centre
What types of Care is Holywell House Care Centre registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Holywell House Care Centre have?
There are 47 Single Rooms.
What are the Facilities & Services at Holywell House Care Centre?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room are some of the Facilities & Services.
How far is Holywell House Care Centre to the centre of Whitley Bay?
2.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holywell House Care Centre to verify any information. View our terms and conditions. Holywell House Care Centre has a Basic Service -more info.