Holywell House Care Centre

A lovely homely feel to this care home. The staff treat the residents with dignity and respect. My dad is very happy in his new home. There is always some kind of activity on that my dad can get involved with if he wishes. My dad is very well looked after and all his needs are met. I wish to thank all the staff.

We are extremely happy with the care my grandfather receives at Holywell House. The home itself is warm and welcoming as are the staff that work there. It's clear that my grandfather's health, happiness and wellbeing always come first which gives our family great peace of mind. We're always kept informed about all matters relating to my grandfather and get to know about all the different activities the care home puts on for the residents. We're very grateful to all of the staff for their dedication and compassion they show on a daily basis. We would happily recommend this care home to other families looking for a safe, caring and welcoming place for a loved one.

As part of my mothers care in the home, are the daily activities. This past week they have been taking out the more mobile residents for a day at the sea side my mam has been given a massive lift with this adventure , a hugh thank you to all the staff and management, for all efforts they put in to keep all the residents entertained and engaged.

There numerous activities going on throughout the week even day trips. BBQs in the summer and singers. Aslong as Ann is happy I'm happy.

Not wanting to put my mam in care it's the best thing we have ever done for her. The care she receives is 100 percent the care home it's self is very welcoming and clean the staff are fabulous nothing is to much trouble. As a family we feel so lucky mam is getting the care she deserves. She has good days and bad days but now we don't worry about her knowing she is in very capable hands. There's always something going on for the residents, singers, bingo, and lots more once again I can not stress how brilliant the staff are each and every single one of them.

The place wasn't' like a hotel it was home

Sadly, as we all know the condition, he had eventually took its toll and he died peacefully in his sleep. I and my Mam were there before he passed and the hours prior, I saw staff come and say their goodbyes which was really touching and witnessed some special caring and compassionate work by all, you made sure my dad was comfortable and settled in his last hours and looked after me and my Mam exceptionally well. I cannot thank you enough from myself my Mam and the rest of the family for making my dad's last days something I will always treasure and be grateful for thank you.

The home has just received a Gold Standards Framework Quality Hallmark Award for end-of-life care and is shortlisted in the Caring UK Awards for Care Home of the North so that says it all really!

My stepfather was cared for here at Holywell by an excellent team who were dedicated to his every need. It was so reassuring that our loved one was given the best possible care throughout his stay. He died in the care home and was given a very dignified passing. From me and all of our family we are eternally grateful.

Placing a parent into a care home can be a daunting experience. I’ve heard some worrying stories about elderly relatives not taking to their new surroundings and people having a generally terrible time of it. This was not our experience at Holywell House, it has been the best positive life-changing decision we could have made. The manager is not only utterly professional and knowledgeable about her job, she is kind and generous to her staff and the excellence filters through the ranks. The staff team and professionals who come to the home to work with the residents are wonderful humans and the best people for the job. My Father is now happy, he smiles, he plays games and participates in activities. A far cry from the sad lonely soul who entered the home. Alzheimer’s is cruel and there comes a time when people can no longer live on their own or with other family members. We cannot speak highly enough of the care my Father receives at Holywell House, it has changed his life.

In my experience, the staff are very friendly and I have no problem when I visit my mum as I try to visit once or twice a week when I can. The kitchen and corridors are always clean and tidy and the care home seems to be well maintained.

Good communication from the staff about Dad's welfare.

My family member is very happy with the service he is receiving, so therefore all family members are happy. Staff are friendly and appear to always accommodate all relative's needs. He is invited to attend activities although doesn’t always comply.

My grandma moved into Holywell House Care Home and has settled in amazingly well. She is there on a temporary basis with a view of it being made a permanent move due to her having advanced Alzheimer’s. The staff are well trained and amazing with her and all the other residents, they go above and beyond providing entertainment to keep everyone upbeat. All the residents always have a smile on their faces which says it all really! I couldn’t recommend this care home enough. Thank you for all you do.

My mother, initially, came to Holywell House for respite following a spell in hospital. The family were so pleased with the care she received that she is now a permanent resident. The manager and staff are really approachable, friendly and attentive to the resident's individual needs. My mother is safe, valued and well cared for and this is a huge relief to me and the family. I like that visitors are made to feel welcome and I have had the opportunity to join the residents in their daily planned activities, which I really enjoy.

I can't overstate how good Holywell House is, the carers, the facilities, the activities, keeping informed etc, spot on. The only moan from me would be I keep getting Mam new underwear, joggers etc and they go missing. Don't get me wrong it must be a nightmare trying to sort all the washing etc. I've put her name in the last lot but thinking of something like a button so won't wash off. Anyway, my mam is happy there and I know she's safe. Big shout out to the home administrator (didn't use name) who has been extremely helpful on many an occasion.

Thank you.

Since she has been here her state of mind is much improved and she now joins in with the activities regularly which she never did before.