Care Homes Owned by Craig Healthcare

9.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Craig Healthcare

Craig Healthcare Locations (3)

 
3 Care Homes owned by Craig Healthcare
Cramlington House

Bassington Avenue, Cramlington NE23 8AG 

9.9 31 reviews
  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 63 Rooms from £1,300 / week
West Farm Care Centre

West Farm Avenue, Longbenton, Newcastle upon Tyne NE12 8UT 

9.9 47 reviews
  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 50 Rooms from £1,300 / week
Holywell House Care Centre

Holywell Dene Road, Holywell, Whitley Bay NE25 0LB 

9.8 16 reviews
  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 47 Rooms from £1,250 / week

Craig Healthcare Reviews (94)

9.9
Craig Healthcare has a Group Review Score of 9.9 (9.878) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Craig Healthcare must have a Review Score.

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Review of

Cramlington House

from R S (Daughter of Resident) published on 22 August 2025
Overall Experience  Overall Experience 5.0 out of 5

I can not thank the management and staff of Cramlington House enough for the dedication, love, and respect they gave to our beloved mum during her 2 years here. She was always smartly dressed with her nails and hair done. The entertainment and activities are exceptional. All the staff go above and beyond
to be helpful and friendly. The care she was shown was lovely to see. In her final days the kindness and empathy shown to mum and our whole family was amazing. I would happily recommend this care home.

Reply from Sarah Patterson, Registered Manager at Cramlington House

Thank you for your review. I will share you review with the team

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Review of

Cramlington House

from Kay R (Daughter of Resident) published on 11 August 2025
Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Cramlington House since January 2021. We couldn't view it in person due to lockdown restrictions, however we have never regretted our choice. It's a lovely home, immaculate and very caring manager and staff. The care given to our mother is very professional with a personal
touch and although she doesn't know us now we can clearly see that she is well cared for and has lovely relationships with staff. I have recommended the care home to others, we are kept informed of any changes etc and have regular review meetings and we as a family feel very reassured our mother is as happy as she can be given her age & Dementia.

Reply from Sarah Patterson, Registered Manager at Cramlington House

Thank you so much for you review. I will cascade your feedback to our team Thank you once again

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Review of

Cramlington House

from Graeme N (Son-in-law of Resident) published on 8 August 2025
Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident at Cramlington House for nearly 4 years.
We, as a family, are very impressed with the care she receives. All of the staff are caring and loving towards her. Although her vocabulary is very limited, they always seem to know what she wants or needs. She appears to
feel safe and is always happy.
The meals are varied throughout the weeks and she is well fed. They also receive tea and snacks, quite often ice-cream (her favourite.)
The bedrooms are large, ensuite with a shower, excellent for personal care. Comfortable beds and nice decor. Always clean and tidy. Her washing is all done for her.
The home have frequent activities including exercise classes and live singers.
Her family are always kept informed of any changes in her medication or care. The staff are very approachable if ever there are any concerns to discuss.
I would recommend this home in a heart best. It is so warm, inviting and homely.

Reply from Sarah Patterson, Registered Manager at Cramlington House

Thank you so much for your review. your feedback is very much appreciated. I will cascade your review to the team

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Review of

Cramlington House

from K T (Son of Resident) published on 8 August 2025
Overall Experience  Overall Experience 5.0 out of 5

My father has been here for 8 months and I have nothing but 100%praise for the care he is receiving
All the staff have all residents best interests at heart and appear very compassionate in there role
I visit on a regular basis and always made welcome no matter what time of the day it is and staff
always have time to speak to you and give any updates on his care
My family all agree that we made the right choice of carehome after visiting 7 prior to dad's admission We all feel a very hard and difficult decision was made much easier by our choice
We particularly like the consistency of staff within the home making life easier for Dad living with dementia
A shout out to the 2 activities coordinators for giving their all in a very difficult role
Finally to the cleaners and cooks keep on doing what your doing you are all an asset to the home
Well done to the home manager your standards are excellent

Reply from Sarah Patterson, Registered Manager at Cramlington House

Thank you so much for your review. your feedback is very much appreciated. I will cascade your review to the team

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Review of

Cramlington House

from Nicola B (Daughter-in-law of Resident) published on 8 August 2025
Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been in the home over a year now as she kept falling and wasn't able to remain in her own home. Whilst at the home, she has been very well looked after by the staff who are all lovely, patient and very kind. She gets lovely meals and access to entertainment if she wants to be involved.
Staff always keep me up to date regarding any issues she may have.
The home is very clean and well maintained and I would definitely recommend it.

Reply from Sarah Patterson, Registered Manager at Cramlington House

Thank you so much for your review. your feedback is very much appreciated. I will cascade your review to the team

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Review of

Cramlington House

from S D (Nephew of Resident) published on 8 August 2025
Overall Experience  Overall Experience 5.0 out of 5

Cramlington house provides excellent care. From pre-admission to admission and on an ongoing basis the utmost kindness and understanding has been shown to my aunt. The carers are thoughtful and professional.

Reply from Sarah Patterson, Registered Manager at Cramlington House

Thank you so much for your review. your feedback is very much appreciated. I will cascade your review to the team

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Review of

Cramlington House

from James B (Son of Resident) published on 28 May 2025
Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Cramlington house enough for their efforts looking after my Mam and also easing the stress and worry for myself
Every member of staff is so helpful and kind
My mother has only been there nearly 3 Month has dementia and anxiety attacks .
The first few weeks whilst taking
her out were so hard as she did not want to leave my side and wanting home which is now empty
The staff to a person advised me what to say and how I and themselves can distract her when I bring her back .She now seems to be settling and really likes the staff
She is out and about with staff at least twice a week . The accomodation is clean and on first class condition with all the facilities she can need . E g coffee shop wee pub hair dresser podiatrist nail make up fantastic
4 Meals a day and never seen a bad one
I would recommend. Cramlington house to anyone presently looking for a care home
Emphasis on Care
Once again thank you staff love u all

Reply from Ray Robson, Operations Manager at Cramlington House

Thank you for your kind review. Cramlington House has an amazing team as you say and we welcome all residents, families, and visitors with open arms to be part of the Cramlington House Family. Cramlington House has some great areas such as the coffee shop, Pub and outdoor gardens that residents can spend time in enjoying and relaxing in a safe environment and the activities calendar is full and on-going. Once again we are proud of Cramlington House and the care it delivers.

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Review of

West Farm Care Centre

from Maggie P (Niece of Resident) published on 23 May 2025
Overall Experience  Overall Experience 5.0 out of 5

My Aunt has received very good care so far. She has been a resident for almost 4 months now and has settled well. The staff are kind and there are lots of activities organised for the residents. The food is very good and there is a good variety.

Reply from Ray Robson, Operations Manager at West Farm Care Centre

Thank you for your kind review .We strive to ensure high standards of care are delivered at all times and believe our residents should have a well balanced Nutritious diet and join in with events and activities both inside the home and within the community setting .

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Review of

Holywell House Care Centre

from Jackie M (Daughter of Resident) published on 23 May 2025
Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident for over 2 years until her death. She was always treated with what I felt was love and respect, also with dignity at the end. I always felt welcome when visiting and nothing was a bother. It felt like family and I will always be grateful to the staff for making my Mam's last
days as comfortable as possible.
The place wasn't' like a hotel it was home

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Thank you for your kind words. Holywell House and the staff pride themselves on promoting dignified and holistic family orientated care and we are pleased that you felt we achieved this for your lovely mam while she lived with us.

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Review of

West Farm Care Centre

from Sandra F (Sister-in-law of Resident) published on 19 May 2025
Overall Experience  Overall Experience 4.0 out of 5

Westfarm is a beautiful clean, well decorated, bright home, residents bedrooms are all lovely and bright. The staff are all lovely very helpful and approachable & friendly. Having the hairdresser in so the resident's can have their hair done each week is a good boost to their wellbeing,. They have plenty
activities and outings, always something going on to stimulate the residents.

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Review of

West Farm Care Centre

from Elaine P (Daughter of Resident) published on 16 May 2025
Overall Experience  Overall Experience 5.0 out of 5

Carehome is very homely and very comfortable. Staff are very helpful to the residents and visitors. Very friendly and caring atmosphere. Rooms immaculately clean. Meals are served very well and everything made from scratch. Dining room very plant for the residents to sit and eat. Manager very friendly
and efficient nothing a bother.

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Review of

West Farm Care Centre

from K A (Daughter of Resident) published on 15 May 2025
Overall Experience  Overall Experience 5.0 out of 5

We have alway been greeted with smiles and the service Dad gets is very good.
And the medical care is excellent and when he is under the weather we always get a telephone call.
The only thing that concerns us is the laundry we have names on all, but thing that do not belong to him gets put in the
wardrobe.

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Review of

West Farm Care Centre

from Jill C (Daughter of Resident) published on 15 May 2025
Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and caring, looks after my mother very well. Keeps us informed of any important issues. Very clean, they have lots of activities for her to take part. Warm, safe and secure atmosphere.

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Review of

West Farm Care Centre

from Lynn T (Daughter of Resident) published on 15 May 2025
Overall Experience  Overall Experience 5.0 out of 5

Westfarm were very welcoming kind,& respectful to our Mam and to her family. Our Mam has been part of the Westfarm family community for 10 months now.,. The home is kept very clean and tidy the reception area is very bright and cheery with flowers & cheerful decor. Every where is kept wonderfully clean,
and there are never any unwelcome odours.
Our Mams room is comfy cosy and feels like her own space whilst knowing she has access to staff at the touch of her button.
There is a wonderful activities co ordinator who tries to ensure the residents have interesting and fulfilled day, whilst allowing for rest and relaxation should it be preferred.
There is entertainment regularly, music art & a wonderful outside garden which is a great place to sit with a cuppa and chill in the sun.
All the staff are very hardworking, they welcome and try to include families where possible. We as a family feel our Mam is safe and properly cared for and respected at West farm Residential centre.

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Review of

West Farm Care Centre

from G M (Son of Resident) published on 14 May 2025
Overall Experience  Overall Experience 5.0 out of 5

Fabulous residential home. Friendly efficient staff members are always on hand to offer help and care for your loved ones.. very professional attitude towards all residents and the clean friendly atmosphere within the building always welcoming visitors good food and lots of entertainment often including
residents family members to take part. Very happy with the services and comfortable knowing my mother is in safe capable loving atmosphere

Reply from Ray Robson, Operations Manager at West Farm Care Centre

Thank you for your lovely comments .We strive to ensure all our residents receive good quality care and both our Residents and families are part of The West Farm Family .

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Review of

West Farm Care Centre

from Lynne H (Daughter of Resident) published on 13 May 2025
Overall Experience  Overall Experience 4.0 out of 5

Choosing a care home is emotional and sensitive and is a huge decision for all concerned. We looked at a lot before we found West Farm but the day we found it we knew it would be perfect for mum. We have never once regretted our decision. The care home is clean and caring. Everything from the catering
to the laundry is well run. Mum loves her bed, her room and the food. The focus on dementia means that staff are knowledgeable, patient and caring. Having a dedicated nurse means that all medical issues are dealt with promptly. The entertainment is outstanding and we love the family feel and how we are always welcome.

Reply from Ray Robson, Operations Manager at West Farm Care Centre

Thank you for your lovely comments with regards to West Farm .We pride ourselves on our care delivery and we strive to have a great working relationship with residents ,Families and all health care professionals .

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Review of

West Farm Care Centre

from Jane T (Niece of Resident) published on 13 May 2025
Overall Experience  Overall Experience 5.0 out of 5

I continue to be so so pleased with the care my aunt is given by all at West Farm. They are all really kind and genuinely so caring and understanding - they are also very helpful and professional to me.
Thank you for all you do for my aunt.

Reply from Ray Robson, Operations Manager at West Farm Care Centre

Thank you for your lovely comments .We pride ourselves on the care delivery and welcome all of our residents and their families to be part of The West Farm Family .

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Review of

West Farm Care Centre

from Graham Y (Brother of Resident) published on 13 May 2025
Overall Experience  Overall Experience 5.0 out of 5

West farm care centre is absolutely perfect the management and staff are Gem's nothing is a problem there all very professional and polite at all time's the food is beautiful and plenty to choose from spoilt for choice really a big pat on the back for the head chef and the rest of the kitchen staff
there's always plenty of entertainment to keep the residents happy have a sing song and gyrate those hip's I've never seen my Brother looking so happy since becoming a resident at West farm this has all been made possible by having dedicated management and staff a big well done to everyone keep up the good work once again thank you for looking after my Brother and all of the other residents.

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Review of

West Farm Care Centre

from Pauline H (Daughter of Resident) published on 13 May 2025
Overall Experience  Overall Experience 5.0 out of 5

The staff are all fantastic from the management down.If you have a concern it is dealt with promptly. My mam is so happy and we know she is being well cared for.She enjoys joining in with the activities and loves the entertainment. A big thanks to all the sdaff

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Review of

Holywell House Care Centre

from Jane A (Sister of Resident) published on 20 January 2025
Overall Experience  Overall Experience 5.0 out of 5

Almost 4 years since my sister when into Holywell House Care Centre and she is still as happy. Considering she has dementia she is actually better now than when she first went there. Her mind is kept active with the activities she does and the entertainment that is on. She is enjoying life and she is
happy. Thank you to all the staff.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Many thanks. Activities are a massive part of our daily life here in Holywell House, and we strive everyday to bring something different to the home. We have regular residents meetings and resident's are encouraged to have their say on what they want. We also get involved in the Holywell Village community activities, winning the scarecrow trail, Christmas front door competition and a silver award in Holywell in Bloom for our memory garden. We have something for everyone and if we don't we will create it.

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Awards / Recognitions (1)

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Frequently Asked Questions about Craig Healthcare

Costs for care homes owned by Craig Healthcare

Average costs per week for care homes owned by Craig Healthcare by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Craig Healthcare, based on 3 out of 3 settings.

Type of Care Provided Average Weekly Cost
Residential Care £1,283
Residential Dementia Care £1,283
All Care Types £1,283
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Craig Healthcare own?

Craig Healthcare own 3 Care Homes.

Which Craig Healthcare Care Homes have the highest review score?

Cramlington House, West Farm Care Centre & Holywell House Care Centre have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Craig Healthcare to verify any information. View our terms and conditions.