Care Homes Owned by Craig Healthcare

I cannot speak too highly of West Farm Care Home

My mam has been in the care home for over a year now and I have nothing but praise for the care she has been given and the communication I receive. The residence is spotless, food very good and has a wonderful warm engaging feel. I have visited and had experience of a few care homes and West Farm in my opinion is outstanding!!!

As part of my mothers care in the home, are the daily activities. This past week they have been taking out the more mobile residents for a day at the sea side my mam has been given a massive lift with this adventure , a hugh thank you to all the staff and management, for all efforts they put in to keep all the residents entertained and engaged.

There numerous activities going on throughout the week even day trips. BBQs in the summer and singers. Aslong as Ann is happy I'm happy.

Not wanting to put my mam in care it's the best thing we have ever done for her. The care she receives is 100 percent the care home it's self is very welcoming and clean the staff are fabulous nothing is to much trouble. As a family we feel so lucky mam is getting the care she deserves. She has good days and bad days but now we don't worry about her knowing she is in very capable hands. There's always something going on for the residents, singers, bingo, and lots more once again I can not stress how brilliant the staff are each and every single one of them.

My Mum has settled well and enjoys the company of other residents.

My father was a resident in Cramlington House for 3 years, starting his journey as respite care and then to full resident, my father had some challenging behaviours and the staff treated him with dignity and respect. They all went above and beyond and had him smiling. I can't fault any of the care he received. Iv also had Lucy the owner who went above and beyond with support for myself and my family in tough times. I can't thank all the staff at Cramlington house enough for the care they gave to my dad right to the very end. We will be forever grateful

Lots of activities and outings plenty going on fabulous garden for residents and families to use

Thank you so much to every single member of staff for everything you did for mam.

I feel we are so fortunate that my husband is in West Farm Residential Care as the care is very good and most of all kind. The staff are friendly and welcoming and attentive to the care of my husband and his needs, as well as kind and supportive to me personally.

My mam has been a resident for roughly 2 and a half years. The staff are absolutely brilliant with her and always have time to share a joke or give her support when needed. I could not ask for better care for her. Not only are the staff and management brilliant but the actual building is of the highest standards, very comfortable, clean and the food is nutritious, plentiful and tasty. Thank you all so much.

Thank you all for making a difference.

Made to feel welcome, staff are friendly and treat residents with respect, also keep the building and gardens looking spotless.

Thank you to everyone at Cramlington House for making Mam's last few days so good!

The staff at West Farm Care are absolutely fab! My mam is so happy here and even when she has her grumpy days, the staff are there to put a smile back on her face. I now feel mam is in a good place and I don't need to worry about her. If I have a question or request, they are always happy to help. They do amazing work and have made me feel at ease leaving my lovely mam in their care. Thanks to you all.

My mam has been a resident for 3 years now - always treat with dignity and respect, staff are all lovely as are the managers, would highly recommend this care home - that's my honest opinion, always lovely and clean.

My grandad has been staying at West Farm Care Centre, and our experience has been very positive. The staff provide excellent care and support, always showing kindness, patience, and professionalism. The cleanliness of the home and his room is outstanding, and he is consistently treated with dignity and respect.

The food and drink are good, and although he hasn't participated much in the activities, the management seems very organised and respectful. Overall, the team at West Farm Care Centre is caring, attentive, and approachable, and I feel confident that my grandad is in good hands.

We're very grateful for the excellent support and environment they provide.

I was so pleased when my dad had the opportunity to get his placement at West Farm. A good friend of my wife's father was placed here & she didn't have a bad word to say about West Farm on how they cared for her late father. My dad wasn't sure at first was a huge move for him but the staff were fantastic in making him welcome and he fitted in really well. He also enjoys the food and the entertainment, on site hairdressing room and not forgetting the tuck shop which I think is a fantastic idea and gives him a little bit of independence. I have never heard him say a bad word against any of the staff. He always says "she's really good or he's really good" which gives me peace of mind that he is getting well looked after and cared for. The stuff also keeps me up-to-date when needed

Mum has recently become a resident of West Farm. I have found the staff both caring and informative. The home is spotlessly clean and and I am confident mum is being very well looked after. Whenever I have telephoned, someone immediately answers the phone and helps with my question or request. It is reassuring to be able to get in touch whenever i need to.

West Farm looks after my mother-in-law with a huge amount of dignity and care. She is totally "at home" there and knows the staff as if they are her family. She loves the food and has a lovely personalised room. I've been impressed by the number of celebrations, charity events, activities there are for both residents and family members.