West Farm Care Centre

West Farm Avenue, Longbenton, Newcastle upon Tyne NE12 8UT

West Farm Care Centre is a purpose-built care home catering for up to 50 people with dementia. Residents’ bedrooms all offer en-suite facilities and are comfortable and homely.

The Shore Unit within West Farm caters for people with specialist requirements as a result of dementia or memory impairment at all levels. Bedrooms in the Shore Unit are spacious with en-suite wet rooms and homely yet stimulating décor. Staff in the Shore Unit are specially trained to care for people with varying stages of dementia.

All staff at West Farm Care Centre are Dementia Friends and are committed to building relationships with residents and treating them with love, dignity and respect.

Each resident receives a care plan which is specifically tailored to their needs. Independence is encouraged and residents can take part in as many or as few activities as they wish.

The varied activities programme is organised with residents’ input and includes things such as tea dances, armchair aerobics, baking days and trips to the beach. Friends and families are welcome to join residents for activities and events, including live entertainment and annual fetes.

Group: Craig Healthcare

Person in charge: Patricia Giles (Manager)

Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 55+.

Single Rooms: 50

Shared Rooms: 0

Rooms with ensuite WC: 50

Facilities & Services: Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on West Farm Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for West Farm Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for West Farm Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.958 for West Farm Care Centre is calculated as follows: ( (91 Excellents x 5) + (4 Goods x 4) ) ÷ 95 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.7 Points relating to the number of positive Reviews for West Farm Care Centre is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10 Target = 0.700

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 West Farm Care Centre has a Review Score of 9.7 (9.658) from 8 Reviews


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend West Farm Care Centre?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to West Farm Care Centre

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1

Always feel welcome when visiting my mother. Staff are very informative about any concerns with regards to my mother. Home and our mother's room is always clean and tidy as well and out mother is always nicely turned out.

Nothing is a problem and staff are very approachable and prepared to go out of their way to help.

How likely would you be to recommend West Farm Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have been here most days to visit my sister. The staff are all very friendly and not only with me. They are the same with the people who live here. Before my sister lived here, she was in another care home and she likes most of the meals she is served here. She has enjoyed colouring pictures ready for Christmas. She spends most of her time knitting or helping other people who are 'wandering'! She likes assisting people. My sister has me, her two sons and her granddaughters to visit her. They all have the same opinion as I have.

How likely would you be to recommend West Farm Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.8 out of 5

Mam loves being here. The only downfall is she no longer has a friend who she became very attached to. Although staff involve themselves with residents, it would be useful for Mam to sit with people she could converse with. I realise this is not always easy as people feel comfortable in their own space but as mam doesn't walk unaided then this is difficult.

How likely would you be to recommend West Farm Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

West Farm is a very friendly, family orientated, modern home. The staff are some of the best I've encountered and treat my mam like their own. The meals are lovely and homemade cakes are delicious (I've tried them!). The only markdown is the room for mam could be brighter, other than that I'd give 100%.

How likely would you be to recommend West Farm Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My mother has been a resident of West Farm Care Centre Longbenton for 4 weeks. I have found the staff to be very efficient and easy to talk to. It's a very happy atmosphere with everyone getting along very well. My mother has settled well and is enjoying all the activities. The food is great and the rooms are kept beautifully clean.

How likely would you be to recommend West Farm Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

After a short stay in hospital, our mum needed 24/7 care and we viewed lots of care homes and knew from our first visit that we would like our mum to go there due to their open and transparent policies on care and pricing.
It is a lovely home, very clean and the meals are nutritious and well presented.
Staff are fantastic and have a genuine care for residents and are so friendly and helpful in sometimes extremely difficult circumstances.
Residents are treated at all times with dignity and compassion.
There are plenty of activities and entertainment for those who wish to participate.
Cannot praise West Farm Care Centre highly enough and have no hesitation in recommending.

How likely would you be to recommend West Farm Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

This is an absolutely superb care facility. Our mother had to go into care some months ago and West Farm Care Centre was the best centre we looked at. The staff were welcoming and supportive to our frightened mother.

The staff say that this is the home of the residents, in which they work - and they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after.

When she was close to the end we gathered from across the country; nothing was too much trouble for the staff, even though there were several of us there day and night for four days. They provided us with a room in which to sleep and fed us superbly day and night.

In my mother's final days she was confused and not sure where she was - we reminded her constantly that she was in West Farm. It is now standing joke that when any we kids need care, we want to go to West Farm. They were brilliant.

How likely would you be to recommend West Farm Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

West Farm Care Home is modern, clean, the rooms are spacious which is great when family and friends visit.

How likely would you be to recommend West Farm Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for West Farm Care Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for West Farm Care Centre

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at West Farm Care Centre