West Farm Care Centre

West Farm Avenue, Longbenton, Newcastle upon Tyne NE12 8UT
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9.8 55 Reviews
  • West Farm Care Centre, Newcastle upon Tyne
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Care Provided by West Farm Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

£1300 per week .Extra charges for hairdressing and Podiatry services

These prices are only a guideline, please contact West Farm Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Zahra Karimi (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (50)

Parking

  • On site visitor parking

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West Farm Care Centre Reviews (55)

9.8

West Farm Care Centre has a Review Score of 9.8 (9.843) out of 10, based on 25 reviews in the last 2 years.
Over all time West Farm Care Centre has 55 reviews.

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Total of 55, showing 1-20
Review from Nicola B (Daughter-in-law of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident for over 2.5 years. She receives the very best of care. The staff and management are outstanding, going above and beyond, to make my mother-in-law feel valued and part of a wonderful community.
The building, bedrooms and communal areas are always clean, comfortable
and tastefully decorated. There are lovely homely touches also, which enhance the experience The meals always look and smell delicious. The entertainment and craft sessions always go down a treat.
Thank you all for making a difference.
Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your lovely feedback we believe that everyone who comes to live in our care homes are treated with dignity ,respect and compassion and person centred care is a priority in meeting…read more
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Review from Y R (Friend of Resident) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Made to feel welcome, staff are friendly and treat residents with respect, also keep the building and gardens looking spotless.
Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your review its always good to receive positive feedback .The staff at West Farm Care Centre treat everyone with respect and compassion as everyone is seen as part of the family…read more
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Review from Claire P (Daughter of Resident) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at West Farm Care are absolutely fab! My mam is so happy here and even when she has her grumpy days, the staff are there to put a smile back on her face. I now feel mam is in a good place and I don't need to worry about her. If I have a question or request, they are always happy to help.
They do amazing work and have made me feel at ease leaving my lovely mam in their care. Thanks to you all.
Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your lovely Review .West Farm welcomes everyone to be part of the West Farm Family and deliver great person centre care .
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Review from j E (Daughter of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been a resident for 3 years now - always treat with dignity and respect, staff are all lovely as are the managers, would highly recommend this care home - that's my honest opinion, always lovely and clean.
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Review from J C (Grandson of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been staying at West Farm Care Centre, and our experience has been very positive. The staff provide excellent care and support, always showing kindness, patience, and professionalism. The cleanliness of the home and his room is outstanding, and he is consistently treated with dignity
and respect.


The food and drink are good, and although he hasn't participated much in the activities, the management seems very organised and respectful. Overall, the team at West Farm Care Centre is caring, attentive, and approachable, and I feel confident that my grandad is in good hands.


We're very grateful for the excellent support and environment they provide.

Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your review we welcome everyone to be part of the West Farm family and pride ourselves on person centred and dignity ,respect is also paramount in our care delivery .
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Review from P C (Father of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so pleased when my dad had the opportunity to get his placement at West Farm. A good friend of my wife's father was placed here & she didn't have a bad word to say about West Farm on how they cared for her late father. My dad wasn't sure at first was a huge move for him but the staff were fantastic
in making him welcome and he fitted in really well. He also enjoys the food and the entertainment, on site hairdressing room and not forgetting the tuck shop which I think is a fantastic idea and gives him a little bit of independence. I have never heard him say a bad word against any of the staff. He always says "she's really good or he's really good" which gives me peace of mind that he is getting well looked after and cared for. The stuff also keeps me up-to-date when needed
Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your review. We at West Farm Care welcome everyone as part of our extended family and dignity, respect is paramount in our care delivery, as is person-centred care.
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Review from Jane H (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has recently become a resident of West Farm. I have found the staff both caring and informative. The home is spotlessly clean and and I am confident mum is being very well looked after. Whenever I have telephoned, someone immediately answers the phone and helps with my question or request. It
is reassuring to be able to get in touch whenever i need to.
Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your lovely feed back West Farm Care Centre welcomes everyone who comes through their doors as part of the West Farm Family and it allows residents to live their lives with…read more
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Review from Andy H (Son-in-law of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
West Farm looks after my mother-in-law with a huge amount of dignity and care. She is totally "at home" there and knows the staff as if they are her family. She loves the food and has a lovely personalised room. I've been impressed by the number of celebrations, charity events, activities there are
for both residents and family members.
Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your lovely comments regarding West Farm Care Centre. It's great that residents are given the opportunity to remain in contact with events and local community groups, and dignity and…read more
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Review from Ian C (Son of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has been in there a while now, and I can't fault the staff or the facilities. The care home is always clean and the staff are amazing. I know mam is safe there and loved and all her needs are met. The staff are amazing and kind, and they all do an amazing job
Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your kind comments. We treat everyone as part of the West Farm family, and high standards of care and cleanliness are paramount to us in all our homes.
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Review from Maggie P (Niece of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt has received very good care so far. She has been a resident for almost 4 months now and has settled well. The staff are kind and there are lots of activities organised for the residents. The food is very good and there is a good variety.
Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your kind review .We strive to ensure high standards of care are delivered at all times and believe our residents should have a well balanced Nutritious diet and join in with events and…read more
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Review from Sandra F (Sister-in-law of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Westfarm is a beautiful clean, well decorated, bright home, residents bedrooms are all lovely and bright. The staff are all lovely very helpful and approachable & friendly. Having the hairdresser in so the resident's can have their hair done each week is a good boost to their wellbeing,. They have plenty
activities and outings, always something going on to stimulate the residents.
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Review from Elaine P (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carehome is very homely and very comfortable. Staff are very helpful to the residents and visitors. Very friendly and caring atmosphere. Rooms immaculately clean. Meals are served very well and everything made from scratch. Dining room very plant for the residents to sit and eat. Manager very friendly
and efficient nothing a bother.
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Review from K A (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have alway been greeted with smiles and the service Dad gets is very good.
And the medical care is excellent and when he is under the weather we always get a telephone call.
The only thing that concerns us is the laundry we have names on all, but thing that do not belong to him gets put in the
wardrobe.
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Review from Jill C (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff very friendly and caring, looks after my mother very well. Keeps us informed of any important issues. Very clean, they have lots of activities for her to take part. Warm, safe and secure atmosphere.
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Review from Lynn T (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westfarm were very welcoming kind,& respectful to our Mam and to her family. Our Mam has been part of the Westfarm family community for 10 months now.,. The home is kept very clean and tidy the reception area is very bright and cheery with flowers & cheerful decor. Every where is kept wonderfully clean,
and there are never any unwelcome odours.
Our Mams room is comfy cosy and feels like her own space whilst knowing she has access to staff at the touch of her button.
There is a wonderful activities co ordinator who tries to ensure the residents have interesting and fulfilled day, whilst allowing for rest and relaxation should it be preferred.
There is entertainment regularly, music art & a wonderful outside garden which is a great place to sit with a cuppa and chill in the sun.
All the staff are very hardworking, they welcome and try to include families where possible. We as a family feel our Mam is safe and properly cared for and respected at West farm Residential centre.
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Review from G M (Son of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous residential home. Friendly efficient staff members are always on hand to offer help and care for your loved ones.. very professional attitude towards all residents and the clean friendly atmosphere within the building always welcoming visitors good food and lots of entertainment often including
residents family members to take part. Very happy with the services and comfortable knowing my mother is in safe capable loving atmosphere
Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your lovely comments .We strive to ensure all our residents receive good quality care and both our Residents and families are part of The West Farm Family .
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Review from Lynne H (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Choosing a care home is emotional and sensitive and is a huge decision for all concerned. We looked at a lot before we found West Farm but the day we found it we knew it would be perfect for mum. We have never once regretted our decision. The care home is clean and caring. Everything from the catering
to the laundry is well run. Mum loves her bed, her room and the food. The focus on dementia means that staff are knowledgeable, patient and caring. Having a dedicated nurse means that all medical issues are dealt with promptly. The entertainment is outstanding and we love the family feel and how we are always welcome.
Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your lovely comments with regards to West Farm .We pride ourselves on our care delivery and we strive to have a great working relationship with residents ,Families and all health care…read more
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Review from Jane T (Niece of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I continue to be so so pleased with the care my aunt is given by all at West Farm. They are all really kind and genuinely so caring and understanding - they are also very helpful and professional to me.
Thank you for all you do for my aunt.
Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your lovely comments .We pride ourselves on the care delivery and welcome all of our residents and their families to be part of The West Farm Family .
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Review from Graham Y (Brother of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
West farm care centre is absolutely perfect the management and staff are Gem's nothing is a problem there all very professional and polite at all time's the food is beautiful and plenty to choose from spoilt for choice really a big pat on the back for the head chef and the rest of the kitchen staff
there's always plenty of entertainment to keep the residents happy have a sing song and gyrate those hip's I've never seen my Brother looking so happy since becoming a resident at West farm this has all been made possible by having dedicated management and staff a big well done to everyone keep up the good work once again thank you for looking after my Brother and all of the other residents.
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Review from Pauline H (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all fantastic from the management down.If you have a concern it is dealt with promptly. My mam is so happy and we know she is being well cared for.She enjoys joining in with the activities and loves the entertainment. A big thanks to all the sdaff
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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for West Farm Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for West Farm Care Centre is calculated as follows: ( (252 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 293 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for West Farm Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about West Farm Care Centre

What types of Care is West Farm Care Centre registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does West Farm Care Centre have?

There are 50 Single Rooms.

What are the Facilities & Services at West Farm Care Centre?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is West Farm Care Centre to the centre of Newcastle upon Tyne?

3.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Farm Care Centre to verify any information. View our terms and conditions. West Farm Care Centre has an Basic Service - more info.