West Farm Care Centre

West Farm Avenue, Longbenton, Newcastle upon Tyne NE12 8UT
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9.9 48 Reviews
  • West Farm Care Centre, Newcastle upon Tyne
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

£1300 per week .Extra charges for hairdressing and Podiatry services

These prices are only a guideline, please contact West Farm Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Zahra Karimi (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (50)

Parking

  • On site visitor parking

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West Farm Care Centre Reviews (48)

9.9

West Farm Care Centre has a Review Score of 9.9 (9.866) out of 10, based on 17 reviews in the last 2 years.
Over all time West Farm Care Centre has 48 reviews.

Overall Experience
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Date Published
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Reviewer Connection to West Farm Care Centre
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Total of 48, showing 21-40
Review from Joanne B (Daughter of Resident) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
West Fram Care Centre is a clean and welcoming place with attentive, kind and caring staff. I know when I walk away that my mam is in the best place she can be and is getting the care she needs.
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Review from Clare K (Daughter of Resident) published on 9 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has only been there for a few weeks and so far everything has been very good.
Reply from Ray Robson, Operations Manager at West Farm Care Centre

Thank you for your feedback with regard to West Farm. We pride ourselves on delivering quality care and everyone is part of our family at West Farm.

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Review from B F (Power of Attorney of Resident) published on 9 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend West Farm Care Centre. The home has a lovely, warm atmosphere. The staff and management go out of their way to assist and support, to create a genuinely lovely place to live.
Reply from Ray Robson, Operations Manager at West Farm Care Centre

Thank you for your lovely feedback about West Farm we pride ourselves in delivering quality care and everyone is part of our family at West farm.

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Review from M J (Daughter of Resident) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion my mother receives is excellent. She us always dressed, clean and tidy every day. The home is always clean and tidy and my mother's room is kept the same. The activities the home provides are very good, especially the singers, which my mother really enjoys.
Lots of care professionals
are always in the home eg: nurses, and physios making sure the resident's health needs are looked after. All staff/management are approachable with any concerns you have and are addressed. Visiting is encouraged and they realise the importance of family involvement.
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Review from D S (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely residential care home with exceptional caring staff. Residents are well looked after and all of their needs taken care of.
I have never had any worries while my father has been in the care of West Farm Care Centre. They always keep me well informed either personally or by phone. Highly recommended.
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Review from S M (Daughter of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would just like to thank the staff at West Farm Care Home.
My mother was only in your care for three months and she received excellent care and attention from friendly, helpful and cheerful staff. Well done and thank you, there have been difficult times and the staff got on with making the residents
happy and cared for.
Once again thank you!
Reply from Ray Robson, Ops Manager at West Farm Care Centre

Thank you for your lovely feedback on West Farm and the team we pride ourselves in delivering good quality care.

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Review from D W (Son-in-law of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing this review for my father-in-laws stay at West Farm Care Home. From the very moment my father-in-law entered the home, it was made clear you are family now and that included relatives. In my opinion, this home cannot be faulted. The staff go above and beyond, nothing is ever too much. My
father-in-law was treated with the utmost respect and dignity in life and death.
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Review from M K (Son of Resident) published on 13 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident of West Farm Care Home for the last 17 months and I am extremely happy with the care she has received from the staff.
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Review from F R (Son of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at this care home are superb. My mother is very happy to be a resident there. She enjoys the food and is very pleased with her room. All members of staff treat all the residents as if they were their own family. Many activities to entertain and keep minds active. Staff and management keep
me informed of mothers progress, health and well being, and if there are any concerns. These lovely people put the 'care' into care home. Can't praise too highly. Second family member to use this care home.
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Review from Sandra T (Daughter of Resident) published on 29 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Taking the decision for my mum to go into care after her dementia progressed was very difficult but the staff at West Farm were very supportive (and still are). They got us through a stressful time. My mum has settled well and I am very happy with the care she receives.
The staff at West Farm Care
Centre are always pleasant and very approachable.
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Review from Judith D (Sister of Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident at West Farm Care Centre for three years.
During this time, she has had excellent care and support from a team of friendly, caring and very understanding staff.
It was a very hard and upsetting time for our family when my sister became unable to live independently because
of her dementia and frailty. So it is so very important we know she is very well looked after. I visit her regularly and there is a good atmosphere with lots of good entertainment in her home.
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Review from Kathleen C (Daughter of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring home. The staff are out of this world. My mam has been here 1 1/2 years and loves it. She is well fed, safe and comfortable.
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Review from Judith R (Daughter of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of visiting my mother in this care home has been brilliant. The care the staff give to each resident is second to none (they are brilliant). I always receive a lovely welcome and it feels like home from home.
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Review from Peter H (Son of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with west Farm Care Centre is very good.
My and my sister have been impressed with the kindness and dedication of all the staff here. I would recommend West Farm Care Centre to anyone. The staff here are very good and professional to deal with.
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Review from David C (Son of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great home. Mam very well looked after and the staff are brilliant, they really care about mam. The food is fantastic a big variety.
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Review from Jacqueline R (Daughter of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lots of activities to ensure active and not bored.
Staff go over and above to ensure the home is a happy place and treat residents with respect.
Peace of mind for us as mother is settled and safe.
Deaded the time for her to go into a home but the transition was well managed.
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Review from Sue P (Daughter of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints whatsoever.
Very happy with mum's care.
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Review from June H (Daughter of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff very friendly and approachable and they look after my mother with great care and patience.
I would recommend this home without hesitation.
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Review from H D (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother returned to the home after a spell in hospital after a stroke. She is 97 and her walking had been affected. Since returning to the home, she has been cared for so well and with help, she has become much more mobile. She is always encouraged by the staff, so it is lovely to see her independence
returning. They have so much patience and my mum is very happy and content there again.
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Review from J R (Daughter of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of West Farm Care Centre has been of an extremely helpful and friendly staff who are also very well informed and knowledgeable into the different aspects of dementia.
Their interaction with the residents is always kind and sincere.
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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for West Farm Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for West Farm Care Centre is calculated as follows: ( (177 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 201 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for West Farm Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (1)

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