West Farm Care Centre Reviews (48)
9.9
West Farm Care Centre has a Review Score of 9.9 (9.866) out of 10, based on 17 reviews in the last 2 years.
Over all time West Farm Care Centre has 48 reviews.
Review from P D (Daughter of Resident) published on 10 January 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always feel welcome when visiting my mother. Staff are very informative about any concerns with regards to my mother. Home and our mother's room is always clean and tidy as well and out mother is always nicely turned out.
Nothing is a problem and staff are very approachable and prepared to go out
of their way to help.
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Review from F H (Sister of Resident) published on 9 January 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been here most days to visit my sister. The staff are all very friendly and not only with me. They are the same with the people who live here. Before my sister lived here, she was in another care home and she likes most of the meals she is served here. She has enjoyed colouring pictures ready
for Christmas. She spends most of her time knitting or helping other people who are 'wandering'! She likes assisting people. My sister has me, her two sons and her granddaughters to visit her. They all have the same opinion as I have.
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Review from Patricia B (Daughter of Resident) published on 4 January 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
West Farm is a very friendly, family orientated, modern home. The staff are some of the best I've encountered and treat my mam like their own. The meals are lovely and homemade cakes are delicious (I've tried them!). The only markdown is the room for mam could be brighter, other than that I'd give 100%.
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Review from Terry W (Daughter of Resident) published on 4 January 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mam loves being here. The only downfall is she no longer has a friend who she became very attached to. Although staff involve themselves with residents, it would be useful for Mam to sit with people she could converse with. I realise this is not always easy as people feel comfortable in their own space
but as mam doesn't walk unaided then this is difficult.
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Review from Judith R (Daughter of Resident) published on 3 January 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident of West Farm Care Centre Longbenton for 4 weeks. I have found the staff to be very efficient and easy to talk to. It's a very happy atmosphere with everyone getting along very well. My mother has settled well and is enjoying all the activities. The food is great and the
rooms are kept beautifully clean.
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Review from Yvonne (Daughter of Resident) published on 20 December 2017
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After a short stay in hospital, our mum needed 24/7 care and we viewed lots of care homes and knew from our first visit that we would like our mum to go there due to their open and transparent policies on care and pricing.
It is a lovely home, very clean and the meals are nutritious and well presented.
Staff
It is a lovely home, very clean and the meals are nutritious and well presented.
Staff
are fantastic and have a genuine care for residents and are so friendly and helpful in sometimes extremely difficult circumstances.
Residents are treated at all times with dignity and compassion.
There are plenty of activities and entertainment for those who wish to participate.
Cannot praise West Farm Care Centre highly enough and have no hesitation in recommending.
Residents are treated at all times with dignity and compassion.
There are plenty of activities and entertainment for those who wish to participate.
Cannot praise West Farm Care Centre highly enough and have no hesitation in recommending.
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Review from Michael B (Son of Resident) published on 11 September 2017
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is an absolutely superb care facility. Our mother had to go into care some months ago and West Farm Care Centre was the best centre we looked at. The staff were welcoming and supportive to our frightened mother.
The staff say that this is the home of the residents, in which they work - and
they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after.
When she was close to the end we gathered from across the country; nothing was too much trouble for the staff, even though there were several of us there day and night for four days. They provided us with a room in which to sleep and fed us superbly day and night.
In my mother's final days she was confused and not sure where she was - we reminded her constantly that she was in West Farm. It is now standing joke that when any we kids need care, we want to go to West Farm. They were brilliant.
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Review from Norah J (Resident) assisted by family/friend published on 23 March 2017
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
West Farm Care Home is modern, clean, the rooms are spacious which is great when family and friends visit.
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Current Review Score: 9.9 (9.866)
Overview of Review Score
The Review Score of 9.9 (9.866) out of 10 for West Farm Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
- The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for West Farm Care Centre is calculated as follows: ( (177 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 201 Ratings = 4.866
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for West Farm Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 17 Positive reviews. Points = 1
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.