Care Home Owned by Craig Healthcare in Tyne & Wear
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Tyne & Wear for Craig Healthcare are showing below.
View the details of all 3 locations (with 96 reviews) owned by Craig Healthcare
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Craig Healthcare Locations in Tyne & Wear (1)
West Farm Care Centre
9.9
49 reviews
West Farm Avenue, Longbenton, Newcastle upon Tyne NE12 8UT
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Visual / Hearing Impairment
- 50 Rooms
- from £1,300 / week
Other Care Groups you may be interested in:
Craig Healthcare Reviews in Tyne & Wear (49)
9.7
Craig Healthcare has a Group Review Score of 9.7 (9.718) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Craig Healthcare must have a Review Score.
Review of
West Farm Care Centre
from Andy H (Son-in-law of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
West Farm looks after my mother-in-law with a huge amount of dignity and care. She is totally "at home" there and knows the staff as if they are her family. She loves the food and has a lovely personalised room. I've been impressed by the number of celebrations, charity events, activities there are
for both residents and family members.
Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your lovely comments regarding West Farm Care Centre. It's great that residents are given the opportunity to remain in contact with events and local community groups, and dignity and care are at the heart of each staff member who works within our company.
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Review of
West Farm Care Centre
from Ian C (Son of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mam has been in there a while now, and I can't fault the staff or the facilities. The care home is always clean and the staff are amazing. I know mam is safe there and loved and all her needs are met. The staff are amazing and kind, and they all do an amazing job
Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your kind comments. We treat everyone as part of the West Farm family, and high standards of care and cleanliness are paramount to us in all our homes.
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Review of
West Farm Care Centre
from Maggie P (Niece of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Aunt has received very good care so far. She has been a resident for almost 4 months now and has settled well. The staff are kind and there are lots of activities organised for the residents. The food is very good and there is a good variety.
Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your kind review .We strive to ensure high standards of care are delivered at all times and believe our residents should have a well balanced Nutritious diet and join in with events and activities both inside the home and within the community setting .
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Review of
West Farm Care Centre
from Sandra F (Sister-in-law of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Westfarm is a beautiful clean, well decorated, bright home, residents bedrooms are all lovely and bright. The staff are all lovely very helpful and approachable & friendly. Having the hairdresser in so the resident's can have their hair done each week is a good boost to their wellbeing,. They have plenty
activities and outings, always something going on to stimulate the residents.
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Review of
West Farm Care Centre
from Elaine P (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Carehome is very homely and very comfortable. Staff are very helpful to the residents and visitors. Very friendly and caring atmosphere. Rooms immaculately clean. Meals are served very well and everything made from scratch. Dining room very plant for the residents to sit and eat. Manager very friendly
and efficient nothing a bother.
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Review of
West Farm Care Centre
from K A (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have alway been greeted with smiles and the service Dad gets is very good.
And the medical care is excellent and when he is under the weather we always get a telephone call.
The only thing that concerns us is the laundry we have names on all, but thing that do not belong to him gets put in the
And the medical care is excellent and when he is under the weather we always get a telephone call.
The only thing that concerns us is the laundry we have names on all, but thing that do not belong to him gets put in the
wardrobe.
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Review of
West Farm Care Centre
from Jill C (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff very friendly and caring, looks after my mother very well. Keeps us informed of any important issues. Very clean, they have lots of activities for her to take part. Warm, safe and secure atmosphere.
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Review of
West Farm Care Centre
from Lynn T (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Westfarm were very welcoming kind,& respectful to our Mam and to her family. Our Mam has been part of the Westfarm family community for 10 months now.,. The home is kept very clean and tidy the reception area is very bright and cheery with flowers & cheerful decor. Every where is kept wonderfully clean,
and there are never any unwelcome odours.
Our Mams room is comfy cosy and feels like her own space whilst knowing she has access to staff at the touch of her button.
There is a wonderful activities co ordinator who tries to ensure the residents have interesting and fulfilled day, whilst allowing for rest and relaxation should it be preferred.
There is entertainment regularly, music art & a wonderful outside garden which is a great place to sit with a cuppa and chill in the sun.
All the staff are very hardworking, they welcome and try to include families where possible. We as a family feel our Mam is safe and properly cared for and respected at West farm Residential centre.
Our Mams room is comfy cosy and feels like her own space whilst knowing she has access to staff at the touch of her button.
There is a wonderful activities co ordinator who tries to ensure the residents have interesting and fulfilled day, whilst allowing for rest and relaxation should it be preferred.
There is entertainment regularly, music art & a wonderful outside garden which is a great place to sit with a cuppa and chill in the sun.
All the staff are very hardworking, they welcome and try to include families where possible. We as a family feel our Mam is safe and properly cared for and respected at West farm Residential centre.
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Review of
West Farm Care Centre
from G M (Son of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Fabulous residential home. Friendly efficient staff members are always on hand to offer help and care for your loved ones.. very professional attitude towards all residents and the clean friendly atmosphere within the building always welcoming visitors good food and lots of entertainment often including
residents family members to take part. Very happy with the services and comfortable knowing my mother is in safe capable loving atmosphere
Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your lovely comments .We strive to ensure all our residents receive good quality care and both our Residents and families are part of The West Farm Family .
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Review of
West Farm Care Centre
from Lynne H (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Choosing a care home is emotional and sensitive and is a huge decision for all concerned. We looked at a lot before we found West Farm but the day we found it we knew it would be perfect for mum. We have never once regretted our decision. The care home is clean and caring. Everything from the catering
to the laundry is well run. Mum loves her bed, her room and the food. The focus on dementia means that staff are knowledgeable, patient and caring. Having a dedicated nurse means that all medical issues are dealt with promptly. The entertainment is outstanding and we love the family feel and how we are always welcome.
Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your lovely comments with regards to West Farm .We pride ourselves on our care delivery and we strive to have a great working relationship with residents ,Families and all health care professionals .
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Review of
West Farm Care Centre
from Jane T (Niece of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I continue to be so so pleased with the care my aunt is given by all at West Farm. They are all really kind and genuinely so caring and understanding - they are also very helpful and professional to me.
Thank you for all you do for my aunt.
Thank you for all you do for my aunt.
Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your lovely comments .We pride ourselves on the care delivery and welcome all of our residents and their families to be part of The West Farm Family .
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Review of
West Farm Care Centre
from Graham Y (Brother of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
West farm care centre is absolutely perfect the management and staff are Gem's nothing is a problem there all very professional and polite at all time's the food is beautiful and plenty to choose from spoilt for choice really a big pat on the back for the head chef and the rest of the kitchen staff
there's always plenty of entertainment to keep the residents happy have a sing song and gyrate those hip's I've never seen my Brother looking so happy since becoming a resident at West farm this has all been made possible by having dedicated management and staff a big well done to everyone keep up the good work once again thank you for looking after my Brother and all of the other residents.
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Review of
West Farm Care Centre
from Pauline H (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are all fantastic from the management down.If you have a concern it is dealt with promptly. My mam is so happy and we know she is being well cared for.She enjoys joining in with the activities and loves the entertainment. A big thanks to all the sdaff
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Review of
West Farm Care Centre
from William S (Son of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All of West farm staff are so good. They care about my mother. They are approachable and listen if you have any concerns. On entering West Farm the whole place is buzzing, everyone is happy and chatty.
Residents are so well looked after and nothing is a bother. Everywhere is clean, and my mother's
Residents are so well looked after and nothing is a bother. Everywhere is clean, and my mother's
room is lovely. She feels at home at West Farm. I cannot praise West Farm enough.
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Review of
West Farm Care Centre
from Lynsey W (Daughter of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My experience with West Farm Care Home has been fantastic. All the staff are very friendly and caring and always on hand to help both myself and my stepfather, who is well cared for. The place is very clean and has a lovely atmosphere. I have no concerns about his care at West Farm Care Home.
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Review of
West Farm Care Centre
from Teresa D (Daughter of Resident) published on 11 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Can't praise the staff enough!
They are genuinely friendly, professional and caring.
The place is kept spotlessly clean and no unpleasant odours.
The residents appear to be content and happy and the food /menu is well received.
When you have an enquiry about anything, they go above and beyond to
They are genuinely friendly, professional and caring.
The place is kept spotlessly clean and no unpleasant odours.
The residents appear to be content and happy and the food /menu is well received.
When you have an enquiry about anything, they go above and beyond to
help and communication is excellent.
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Review of
West Farm Care Centre
from Richard H (Husband of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am very pleased that my wife is being well looked after in West Farm. Because of her falls when she tries to stand/move around - caused by her long-term Parkinson's Disease - 24 years - it is difficult to care for her as she can't be left on her own - as I know only too well. Like all care homes West
Farm sometimes suffers from staff shortages, for all of the well-known reasons - but all of the staff are 'proper' carers and do the best they can for the residents. I try to take my wife out most days and now I am older the staff always help me to get my wife and her wheelchair in and out of the car. Communication with the home is excellent. The phone in reception is almost always answered immediately and I am always made aware of anything happening with my wife that I need to know about.
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Review of
West Farm Care Centre
from Hilary F (Daughter of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mam moved into West Farm Care Centre in March 2024. We are very reassured that my mam is very safe there. The home is very clean and tidy and the staff are very caring and nothing is a problem for them. The staff & management always keep me informed of my mam with any health concerns. Mam enjoys the
food I would definitely recommend West Farm Residential Care Centre.
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Review of
West Farm Care Centre
from Yvonne R (Friend of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My friend moved here in June 2023 and the change in her in this short time is incredible. The change has given my friend back, she is smiling again putting on weight and we both think this is down to the care and kindness shown to everyone. I think every member of staff have shown residents thoughtfulness,
and we are so lucky nothing seems to be a bother. I think we are very lucky to have so many wonderful care in one care home. Thank you so much for caring for my friend.
Reply from Lucy Craig, Owner at West Farm Care Centre
Thank you for your kind words. It is a pleasure to care for your friend.
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Review of
West Farm Care Centre
from D W (Wife of Resident) published on 25 March 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
West Farm Care Centre look after my husband 24/7. The staff are caring and patient with a happy demeanour.
It is important for me to know he is in such capable hands and I have no worries or concerns regarding his care.
Nothing is too much trouble. Thank you, everyone.
It is important for me to know he is in such capable hands and I have no worries or concerns regarding his care.
Nothing is too much trouble. Thank you, everyone.
Reply from Ray Robson, Operations Manager at West Farm Care Centre
Thank you for your lovely feedback we pride ourselves in the delivery of good quality care to all our residents and we look at everyone being part of the family at West Farm.
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