Care Homes Owned by Craig Healthcare in Tyne & Wear

All members of staff are friendly. My Mam likes to stay in her room most of the time, but most of them, when they have time, will pop in and have a quick chat with her. Mam is fussy with her food, but they do try and encourage her to eat, or make her a snack instead. Communication is good, and I'm promptly contacted if Mam is unwell or had a fall, etc. The home is clean and well looked after, from what I can see. Sometimes, there might be a small mix up with laundry, but usually sorted quickly. My Mam has been here nearly a year, and I trust and feel happy, that my Mam is being looked after well and is safe

Mam is happy and is treated with dignity and respect by everyone at West Farm. Nothing is too much trouble. As a family, we are supported and know mam's safe and is in good hands. Highly recommended.

I cannot speak highly enough of this care home. The staff are always professional, compassionate and caring, and they consistently treat residents and their families with kindness and respect. Communication is excellent and I am always kept fully updated regarding my mother's wellbeing. The team is welcoming, supportive and genuinely interested in providing the best possible care. I have never had any issues, and it gives me great peace of mind knowing my mother is in such good hands. I would have absolutely no hesitation in recommending this care home to others.

My mam has spent 10 weeks for respite. The home has a lovely atmosphere when you walk in the door, its clean and always smells nice. The staff are all lovely with the residents, and take time out to make people feel comfortable in their new surroundings. My mam thoroughly enjoyed her stay, and would definitely return if or when she needs to. Would highly recommend.

The staff are caring and treat all residents with respect. The home is always very clean and tidy. The added bonus is having a hairdresser on site. The staff try and engage the residents with daily entertainment.

10/10. My mam is a resident. I can't fault anything. The staff are lovely and very communicative, they are also very supportive to mam and me. The home is spotlessly clean and has a homely feel about it. Mam loves having her hair done at the hairdressers situated in the home. She enjoys the company. My mind is put at rest because I know she is well cared for.

I cannot speak too highly of West Farm Care Home

My mam has been in the care home for over a year now and I have nothing but praise for the care she has been given and the communication I receive. The residence is spotless, food very good and has a wonderful warm engaging feel. I have visited and had experience of a few care homes and West Farm in my opinion is outstanding!!!

My Mum has settled well and enjoys the company of other residents.

I feel we are so fortunate that my husband is in West Farm Residential Care as the care is very good and most of all kind. The staff are friendly and welcoming and attentive to the care of my husband and his needs, as well as kind and supportive to me personally.

My mam has been a resident for roughly 2 and a half years. The staff are absolutely brilliant with her and always have time to share a joke or give her support when needed. I could not ask for better care for her. Not only are the staff and management brilliant but the actual building is of the highest standards, very comfortable, clean and the food is nutritious, plentiful and tasty. Thank you all so much.

Thank you all for making a difference.

Made to feel welcome, staff are friendly and treat residents with respect, also keep the building and gardens looking spotless.

The staff at West Farm Care are absolutely fab! My mam is so happy here and even when she has her grumpy days, the staff are there to put a smile back on her face. I now feel mam is in a good place and I don't need to worry about her. If I have a question or request, they are always happy to help. They do amazing work and have made me feel at ease leaving my lovely mam in their care. Thanks to you all.

My mam has been a resident for 3 years now - always treat with dignity and respect, staff are all lovely as are the managers, would highly recommend this care home - that's my honest opinion, always lovely and clean.

My grandad has been staying at West Farm Care Centre, and our experience has been very positive. The staff provide excellent care and support, always showing kindness, patience, and professionalism. The cleanliness of the home and his room is outstanding, and he is consistently treated with dignity and respect.

The food and drink are good, and although he hasn't participated much in the activities, the management seems very organised and respectful. Overall, the team at West Farm Care Centre is caring, attentive, and approachable, and I feel confident that my grandad is in good hands.

We're very grateful for the excellent support and environment they provide.

I was so pleased when my dad had the opportunity to get his placement at West Farm. A good friend of my wife's father was placed here & she didn't have a bad word to say about West Farm on how they cared for her late father. My dad wasn't sure at first was a huge move for him but the staff were fantastic in making him welcome and he fitted in really well. He also enjoys the food and the entertainment, on site hairdressing room and not forgetting the tuck shop which I think is a fantastic idea and gives him a little bit of independence. I have never heard him say a bad word against any of the staff. He always says "she's really good or he's really good" which gives me peace of mind that he is getting well looked after and cared for. The stuff also keeps me up-to-date when needed

Mum has recently become a resident of West Farm. I have found the staff both caring and informative. The home is spotlessly clean and and I am confident mum is being very well looked after. Whenever I have telephoned, someone immediately answers the phone and helps with my question or request. It is reassuring to be able to get in touch whenever i need to.

West Farm looks after my mother-in-law with a huge amount of dignity and care. She is totally "at home" there and knows the staff as if they are her family. She loves the food and has a lovely personalised room. I've been impressed by the number of celebrations, charity events, activities there are for both residents and family members.

Mam has been in there a while now, and I can't fault the staff or the facilities. The care home is always clean and the staff are amazing. I know mam is safe there and loved and all her needs are met. The staff are amazing and kind, and they all do an amazing job