Care Homes Owned by Craig Healthcare in Northumberland

A lovely homely feel to this care home. The staff treat the residents with dignity and respect. My dad is very happy in his new home. There is always some kind of activity on that my dad can get involved with if he wishes. My dad is very well looked after and all his needs are met. I wish to thank all the staff.

We are extremely happy with the care my grandfather receives at Holywell House. The home itself is warm and welcoming as are the staff that work there. It's clear that my grandfather's health, happiness and wellbeing always come first which gives our family great peace of mind. We're always kept informed about all matters relating to my grandfather and get to know about all the different activities the care home puts on for the residents. We're very grateful to all of the staff for their dedication and compassion they show on a daily basis. We would happily recommend this care home to other families looking for a safe, caring and welcoming place for a loved one.

Very clean, lovely food but above all great carers who are always helpful. Highly recommended.

Although I have, on occasion, had cause to complain. The complaint has been delt with in a timely manner and the issues have been addressed as soon as practicable.

As part of my mothers care in the home, are the daily activities. This past week they have been taking out the more mobile residents for a day at the sea side my mam has been given a massive lift with this adventure , a hugh thank you to all the staff and management, for all efforts they put in to keep all the residents entertained and engaged.

There numerous activities going on throughout the week even day trips. BBQs in the summer and singers. Aslong as Ann is happy I'm happy.

Not wanting to put my mam in care it's the best thing we have ever done for her. The care she receives is 100 percent the care home it's self is very welcoming and clean the staff are fabulous nothing is to much trouble. As a family we feel so lucky mam is getting the care she deserves. She has good days and bad days but now we don't worry about her knowing she is in very capable hands. There's always something going on for the residents, singers, bingo, and lots more once again I can not stress how brilliant the staff are each and every single one of them.

My father was a resident in Cramlington House for 3 years, starting his journey as respite care and then to full resident, my father had some challenging behaviours and the staff treated him with dignity and respect. They all went above and beyond and had him smiling. I can't fault any of the care he received. Iv also had Lucy the owner who went above and beyond with support for myself and my family in tough times. I can't thank all the staff at Cramlington house enough for the care they gave to my dad right to the very end. We will be forever grateful

Lots of activities and outings plenty going on fabulous garden for residents and families to use

Thank you so much to every single member of staff for everything you did for mam.

Thank you to everyone at Cramlington House for making Mam's last few days so good!

My mother was a resident until August 2025 when she sadly passed away in hospital . Mam was at Cramlington House for only 2 months however , the care she received was exceptional. The staff were approachable and committed to providing a high standard of care . Mam settled quickly and was welcomed by both staff and fellow residents. I would highly recommend Cramlington House to others .

I can not thank the management and staff of Cramlington House enough for the dedication, love, and respect they gave to our beloved mum during her 2 years here. She was always smartly dressed with her nails and hair done. The entertainment and activities are exceptional. All the staff go above and beyond to be helpful and friendly. The care she was shown was lovely to see. In her final days the kindness and empathy shown to mum and our whole family was amazing. I would happily recommend this care home.

My mother has been a resident in Cramlington House since January 2021. We couldn't view it in person due to lockdown restrictions, however we have never regretted our choice. It's a lovely home, immaculate and very caring manager and staff. The care given to our mother is very professional with a personal touch and although she doesn't know us now we can clearly see that she is well cared for and has lovely relationships with staff. I have recommended the care home to others, we are kept informed of any changes etc and have regular review meetings and we as a family feel very reassured our mother is as happy as she can be given her age & Dementia.

I would recommend this home in a heart best. It is so warm, inviting and homely.

Well done to the home manager your standards are excellent

The home is very clean and well maintained and I would definitely recommend it.

Cramlington house provides excellent care. From pre-admission to admission and on an ongoing basis the utmost kindness and understanding has been shown to my aunt. The carers are thoughtful and professional.

Once again thank you staff love u all

The place wasn't' like a hotel it was home