Craig Healthcare in Northumberland | 2 Care Homes

Review of
Cramlington House
from R S (Daughter of Resident) published on 22 August 2025

Submitted via Website • Report

Overall Experience

I can not thank the management and staff of Cramlington House enough for the dedication, love, and respect they gave to our beloved mum during her 2 years here. She was always smartly dressed with her nails and hair done. The entertainment and activities are exceptional. All the staff go above and beyond

to be helpful and friendly. The care she was shown was lovely to see. In her final days the kindness and empathy shown to mum and our whole family was amazing. I would happily recommend this care home.

Reply from Sarah Patterson, Registered Manager at Cramlington House

Thank you for your review. I will share you review with the team

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Review of
Cramlington House
from Kay R (Daughter of Resident) published on 11 August 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident in Cramlington House since January 2021. We couldn't view it in person due to lockdown restrictions, however we have never regretted our choice. It's a lovely home, immaculate and very caring manager and staff. The care given to our mother is very professional with a personal

touch and although she doesn't know us now we can clearly see that she is well cared for and has lovely relationships with staff. I have recommended the care home to others, we are kept informed of any changes etc and have regular review meetings and we as a family feel very reassured our mother is as happy as she can be given her age & Dementia.

Reply from Sarah Patterson, Registered Manager at Cramlington House

Thank you so much for you review. I will cascade your feedback to our team Thank you once again

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Review of
Cramlington House
from Graeme N (Son-in-law of Resident) published on 8 August 2025

Submitted via Website • Report

Overall Experience

My mother in law has been a resident at Cramlington House for nearly 4 years.
We, as a family, are very impressed with the care she receives. All of the staff are caring and loving towards her. Although her vocabulary is very limited, they always seem to know what she wants or needs. She appears to

feel safe and is always happy.
The meals are varied throughout the weeks and she is well fed. They also receive tea and snacks, quite often ice-cream (her favourite.)
The bedrooms are large, ensuite with a shower, excellent for personal care. Comfortable beds and nice decor. Always clean and tidy. Her washing is all done for her.
The home have frequent activities including exercise classes and live singers.
Her family are always kept informed of any changes in her medication or care. The staff are very approachable if ever there are any concerns to discuss.
I would recommend this home in a heart best. It is so warm, inviting and homely.

Reply from Sarah Patterson, Registered Manager at Cramlington House

Thank you so much for your review. your feedback is very much appreciated. I will cascade your review to the team

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Review of
Cramlington House
from K T (Son of Resident) published on 8 August 2025

Submitted via Website • Report

Overall Experience

My father has been here for 8 months and I have nothing but 100%praise for the care he is receiving
All the staff have all residents best interests at heart and appear very compassionate in there role
I visit on a regular basis and always made welcome no matter what time of the day it is and staff

always have time to speak to you and give any updates on his care
My family all agree that we made the right choice of carehome after visiting 7 prior to dad's admission We all feel a very hard and difficult decision was made much easier by our choice
We particularly like the consistency of staff within the home making life easier for Dad living with dementia
A shout out to the 2 activities coordinators for giving their all in a very difficult role
Finally to the cleaners and cooks keep on doing what your doing you are all an asset to the home
Well done to the home manager your standards are excellent

Reply from Sarah Patterson, Registered Manager at Cramlington House

Thank you so much for your review. your feedback is very much appreciated. I will cascade your review to the team

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Review of
Cramlington House
from Nicola B (Daughter-in-law of Resident) published on 8 August 2025

Submitted via Website • Report

Overall Experience

My mother in law has been in the home over a year now as she kept falling and wasn't able to remain in her own home. Whilst at the home, she has been very well looked after by the staff who are all lovely, patient and very kind. She gets lovely meals and access to entertainment if she wants to be involved.

Staff always keep me up to date regarding any issues she may have.
The home is very clean and well maintained and I would definitely recommend it.

Reply from Sarah Patterson, Registered Manager at Cramlington House

Thank you so much for your review. your feedback is very much appreciated. I will cascade your review to the team

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Review of
Cramlington House
from S D (Nephew of Resident) published on 8 August 2025

Submitted via Website • Report

Overall Experience

Cramlington house provides excellent care. From pre-admission to admission and on an ongoing basis the utmost kindness and understanding has been shown to my aunt. The carers are thoughtful and professional.

Reply from Sarah Patterson, Registered Manager at Cramlington House

Thank you so much for your review. your feedback is very much appreciated. I will cascade your review to the team

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Review of
Cramlington House
from James B (Son of Resident) published on 28 May 2025

Submitted via Website • Report

Overall Experience

I cannot praise the staff at Cramlington house enough for their efforts looking after my Mam and also easing the stress and worry for myself
Every member of staff is so helpful and kind
My mother has only been there nearly 3 Month has dementia and anxiety attacks .
The first few weeks whilst taking

her out were so hard as she did not want to leave my side and wanting home which is now empty
The staff to a person advised me what to say and how I and themselves can distract her when I bring her back .She now seems to be settling and really likes the staff
She is out and about with staff at least twice a week . The accomodation is clean and on first class condition with all the facilities she can need . E g coffee shop wee pub hair dresser podiatrist nail make up fantastic
4 Meals a day and never seen a bad one
I would recommend. Cramlington house to anyone presently looking for a care home
Emphasis on Care
Once again thank you staff love u all

Reply from Ray Robson, Operations Manager at Cramlington House

Thank you for your kind review. Cramlington House has an amazing team as you say and we welcome all residents, families, and visitors with open arms to be part of the Cramlington House Family. Cramlington House has some great areas such as the coffee shop, Pub and outdoor gardens that residents can spend time in enjoying and relaxing in a safe environment and the activities calendar is full and on-going. Once again we are proud of Cramlington House and the care it delivers.

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Review of
Holywell House Care Centre
from Jackie M (Daughter of Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

My Mother was a resident for over 2 years until her death. She was always treated with what I felt was love and respect, also with dignity at the end. I always felt welcome when visiting and nothing was a bother. It felt like family and I will always be grateful to the staff for making my Mam's last

days as comfortable as possible.
The place wasn't' like a hotel it was home

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Thank you for your kind words. Holywell House and the staff pride themselves on promoting dignified and holistic family orientated care and we are pleased that you felt we achieved this for your lovely mam while she lived with us.

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Review of
Holywell House Care Centre
from Jane A (Sister of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Almost 4 years since my sister when into Holywell House Care Centre and she is still as happy. Considering she has dementia she is actually better now than when she first went there. Her mind is kept active with the activities she does and the entertainment that is on. She is enjoying life and she is

happy. Thank you to all the staff.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Many thanks. Activities are a massive part of our daily life here in Holywell House, and we strive everyday to bring something different to the home. We have regular residents meetings and resident's are encouraged to have their say on what they want. We also get involved in the Holywell Village community activities, winning the scarecrow trail, Christmas front door competition and a silver award in Holywell in Bloom for our memory garden. We have something for everyone and if we don't we will create it.

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Review of
Holywell House Care Centre
from pat r (Respite Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

I came into Holywell at the end of October 24 until present time on respite care, I am very well looked after and the staff are very pleasant to everyone and helpful. the run up to Christmas was full of fun, laughter and entertainment with everyone from residents to staff having. Lots of fun. Meals

are varied and substantial.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Thank you for your lovely comment's. It good to know that our residents, whether on respite, short term or a long term stay are enjoying life in Holywell House. It is our aim to to ensure that everything we do is done well and that everyone feels the family atmosphere of the home. Everything we do is done in a kind and loving way and we hope this shows.

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Review of
Cramlington House
from Steven O (Son of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience

My Mum is a resident in the home, after staying in a few different respite stays in different homes with mixed quality of care.
Having already cared for my mum at home I understand some of the challenges and stress faced in caring for people with dementia. The staff at Cramlington House do a great

job, always polite and professional in what must be a challenging and emotionally demanding job.
The communication is good and it's consistent with regular staff who are invested in the care of the residents some of whom have no other supporting family and friends apart from the staff who care for them.
The room is nice and well-kept and maintained and they run good social events and outings. My only critique is around the washing system as socks and underpants just seem to disappear and not return and it's not easy to label these items. The staff make the place what it is and I do hope the owners of the company invest in them and reward them for going that extra mile.

Reply from Ray Robson, Operations Manager at Cramlington House

Thank you for your lovely comments and feedback we are extremely proud of all of our staff who deliver exceptional care to your loved one and other residents at Cramlington House. We welcome everyone into the Cramlington House Family.

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Review of
Cramlington House
from J R (Daughter of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

My mam has been resident here for nearly 2 years, it was an extremely difficult time for me when she came into care.
I felt so guilty and worried about her, but the team at Cramlington House have been amazing, they have also supported me.
Mam's health has had its ups and downs in the last 2 years,

the team have helped her to adjust to the changes. They always have the residents best interests in mind.
I feel I can sleep at night knowing mam is safe and well looked after.

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Review of
Cramlington House
from Brenda T (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

My mum (almost 98) who has dementia and profoundly deaf had to go into a home and I am so glad I chose Cramlington House. All the staff from day one were amazing and so friendly. She is surrounded by caring people who look after her and they support me too. She is happy in her own little world and is

treated with dignity. What more could I want for my dear mum.

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Review of
Cramlington House
from S B (Grandson of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My grandma has been in this home nearly three years and the staff are amazing! Always meeting her needs and caring for everyone around them.
They often host events for the residents to participate in such as movie nights - singers and bingo. Would highly recommend.

Reply from Ray Robson, Operations Manager at Cramlington House

Thank you for your feedback with regards to Cramlington House. We welcome everyone who comes to live in Cramlington House as part of our family and deliver person centred care to enhance the residents daily living needs and support families.

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Review of
Cramlington House
from Pam C (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

Excellent service. Mum has been very well cared for. We were reluctant at first to send her to a care home but we have been really reassured by the care she has been provided with. We made a good choice.

Reply from Ray Robson, Operations Manager at Cramlington House

Thank you for your lovely feedback with regards to Cramlington House. We welcome everyone who comes to live at Cramlington house as part of the family ensuring we meet their person centred care needs to enhance daily living.

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Review of
Cramlington House
from David F (Son of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

From the moment we first visited Cramlington House, my sister and I both knew this was the place we would like to entrust with the care of our mum. The facility is first class, welcoming, well appointed, clean, well organized and most importantly the residents and staff are happy and settled.
It was

however not until sometime after mum moved into Cramlington House did we realise that it is so much more than this. It is the love and care that the staff show to the residents, in our case not just our mum but also our dad who visits mum several times in the week, that makes it what it is to us; truly a home for our mum and an extension to our family.
We both know that this does not happen by accident but by hard work. The management and senior staff really know their stuff and have always been extremely supportive, especially when we have had to navigate some difficult times with our mum. We can not recommend Cramlington House more highly - well done to you all.

Reply from Ray Robson, Operations Manager at Cramlington House

Thank you for your lovely feedback with regards to Cramlington House. We welcome everyone who comes to live in Cramlington house as part of the family and we deliver person centred care to all the residents ensuring their daily lives are enhanced and support families too.

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Review of
Cramlington House
from Dawn N (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident at Cramlington House for 3 years. She is settled, happy and loves the staff. She has Alzheimer's and now receives care in all aspects of living, feeding etc.
I find the staff to be very approachable and are always willing to help or talk if I need it. They provide family

support groups where we can meet and chat with other residents families.
Mum enjoys the meals which are provided and is given the support, when needed, to ensure she is eating.
Overall, I am very grateful for the excellent care my mum receives.

Reply from Ray Robson, Operations Manager at Cramlington House

Thank you for the lovely feedback with regards to Cramlington House. We welcome everyone as part of the family and always put the person centred care needs of our residents first to enhance the daily living within Cramlington House.

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Review of
Holywell House Care Centre
from Graham H (Son of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

My Dad came into Holywell's care on the 20th of November 2022 as an emergency respite.
Over the next two years he has resided in Holwell I have witnessed every one of the staff take my dad into what I believe to be the "Holywell Family" and show him kindness and compassion as well as making him laugh

and as they said to me once he seems to be improving, which is testament to your care.
Sadly, as we all know the condition, he had eventually took its toll and he died peacefully in his sleep. I and my Mam were there before he passed and the hours prior, I saw staff come and say their goodbyes which was really touching and witnessed some special caring and compassionate work by all, you made sure my dad was comfortable and settled in his last hours and looked after me and my Mam exceptionally well. I cannot thank you enough from myself my Mam and the rest of the family for making my dad's last days something I will always treasure and be grateful for thank you.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Our residents, their families and friends are so important to us. Everyone who comes into our care, whether it be for 24 hrs or the rest of the time they have left, becomes a part of the heart and soul of Holywell House and this shows in the love and compassionate care we all provide here. Every member of staff is invested in the care of our residents and relatives and it shows. Many thanks.

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Review of
Holywell House Care Centre
from P S (Wife of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience

An excellent home with fantastic staff who treat residents with kindness, dignity and compassion. All the staff, including cleaners, kitchen staff, and an enthusiastic activities co-ordinator, are friendly, supportive and caring which means so much to me.
The manager is approachable, responsive, very

caring and she and her staff go out of their way to provide a high standard of care. If there has been any concerns about my husband's care they have been dealt with promptly and efficiently and all staff adapt as required to suit individual needs and abilities.
It was a very difficult and worrying time for our family when my husband couldn't live at home any longer but we are all happy with the care he is receiving and most importantly he seems happy.
The home has just received a Gold Standards Framework Quality Hallmark Award for end-of-life care and is shortlisted in the Caring UK Awards for Care Home of the North so that says it all really!

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Thank you for your lovely review. As you can imagine, your review makes me a very proud care home manager. Holywell is going from strength to strength. We strive to make everyone feel at home in Holywell House, we may not be fancy by other care home standards, but the care on every level is that of kindness, compassion and love. We have a strong team and pride ourselves on our can-do ethos and the supportive care we all give in our individual roles. We couldn't do any of what we do without the support of our relatives and friends and the local community, and you are all appreciated and a part of the Holywell Family.

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Review of
Cramlington House
from Jill E (Daughter of Resident) published on 9 May 2024

Submitted via Website • Report

Overall Experience

The staff at Cramlington House are amazing; you can tell they all really care for the residents and they also have relative meetings and Dementia training, which is helpful for families to attend. They offer a fantastic range of mid-week activities for the residents. They helped my mum (now 89) with

Vascular Dementia settle in two years ago, and she loves the staff, and they love her. I would highly recommend Cramlington House and the healthcare service to everyone. Thank you to you all, and keep up the excellent work.

Reply from Sarah Patterson, Registered Manager at Cramlington House

Thank you so much for your review. We value your support.

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Care Homes Owned by Craig Healthcare in Northumberland

Craig Healthcare Locations in Northumberland (2)

Craig Healthcare Reviews in Northumberland (47)

Cramlington House

Cramlington House

Cramlington House

Cramlington House

Cramlington House

Cramlington House

Cramlington House

Holywell House Care Centre

Holywell House Care Centre

Holywell House Care Centre

Cramlington House

Cramlington House

Cramlington House

Cramlington House

Cramlington House

Cramlington House

Cramlington House

Holywell House Care Centre

Holywell House Care Centre

Cramlington House

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