Cramlington House, Cramlington, Northumberland
Cramlington House, Cramlington, Northumberland
Cramlington House, Cramlington, Northumberland

Opened in June 2013, Cramlington House is a purpose-built setting consisting of three separate buildings, providing care for up to 63 residents with dementia. It is ideally located on the coast of Cramlington within walking distance of local amenities.

Cramlington House is designed with people with dementia in mind, down to the very last detail such as the colour of toilet seats and door handles, and personalised, characterised bedrooms. Residents are cared for by staff who have been recruited specifically for their experience and skills in caring for people with dementia. Staff also receive ongoing training to ensure they deliver the best care possible.

A variety of services and activities are offered at Cramlington House, in which residents, staff and families have regular input. Residents can take part in outings to local places of interest, Alzheimer’s Society tea dances, and the local coffee shop or pub. Activities include film showings, arts and crafts sessions and bingo. The home has its own in-house hair salon and a chiropodist who visits every six weeks. Residents also enjoy one-to-one sessions with staff, giving them valued contact and attention.

Group: Craig Healthcare

Person in charge: Janice Wilkinson (Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Respite Care • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Situated behind Cramlington railway station 5 minutes from Manor walks shopping centre

Visiting:

There are no restrictions on visiting times, please feel free to visit at any time.

Parking:

There is a private care park situated at the front of the building.

Latest Care Quality Commission* Report on Cramlington House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Cramlington House has a Review Score of 8.6 (8.591)

The Review Score of 8.6 (maximum of 10) for Cramlington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Cramlington House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.524 for Cramlington House is calculated as follows: ( (67 Excellents x 5) + (5 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 84 Ratings = 4.524

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.067 Points relating to the number of positive Reviews for Cramlington House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12.6 Target = 0.317

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cramlington House?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Cramlington House

  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1

The staff are friendly, supportive and caring both to my mother and to me. Nothing is too much trouble. They treat us with dignity and I can see that they do this to all their residents. There is lots of entertainment and stimulus to try to keep residents active and engaged.

How likely would you be to recommend Cramlington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent home with exceptional staff who treat residents with kindness, dignity and compassion.

How likely would you be to recommend Cramlington House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Cramlington House is a lovely care home, the quality of staff is wonderful.
They are very helpful and loving to all residents and their families.
My husband has been there for over 2 years and now regards it as his home.
He gets excellent care and attention which makes him happy - and when he's happy, I am happy!

How likely would you be to recommend Cramlington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the first day I knew it was the place for my mum. Clean, friendly staff, lovely environment!
My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House.
It is home from home and we can visit anytime.
Can't say enough of how great Cramlington House is.

How likely would you be to recommend Cramlington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A beautiful home with staff who are prepared to go above and beyond. Cannot thank them enough for the kindness and respect they have shown to our relative, at an extremely stressful time for the family.

How likely would you be to recommend Cramlington House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Appalling communication between the staff and management. Major issues with their systems as we seemed to have to keep telling different people the same things as it wasn't getting passed on. A meeting with a manager in July where concerns were raised and promises made did not result in any changes despite their agreement verbally with my concerns.
A formal complaint has been made and the resident moved to a different place.

How likely would you be to recommend Cramlington House? Extremely Unlikely

Average Rating: 

 2.1 out of 5

Overall Standard: Very Poor

Facilities: Satisfactory

Care / Support: Very Poor

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Satisfactory

Management: Very Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Very Poor

Lucy Craig, Director at Cramlington House responded to this review on 14 Nov 2016:

We are very disappointed to have received our first negative review in 4 years. Sadly, not all placements work out. We are still in contact with this family and still supporting them through this challenging time for all of us. We wish them every success in future placements.

If you are looking for outstanding care and commitment then this is the home. Staff are fabulous, kind, caring, supportive. The home beautiful and spacious and clean. The most important thing is there is no odour which is a sign of exceptional care, considering a lot of the residents need support in this area. The manager is extremely approachable, caring, and has passion for the residents in her care to receive the highest standards possible. This is also filtered down to all of the staff who share the same principles. Activities are excellent, well thought out and applies to all needs. This is by far the best dementia care home I have come across and believe me I have been in a few.

How likely would you be to recommend Cramlington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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