Opened in June 2013, Cramlington House is a purpose-built setting consisting of three separate buildings, providing care for up to 63 residents with dementia. It is ideally located on the coast of Cramlington within walking distance of local amenities.
Cramlington House is designed with people with dementia in mind, down to the very last detail such as the colour of toilet seats and door handles, and personalised, characterised bedrooms. Residents are cared for by staff who have been recruited specifically for their experience and skills in caring for people with dementia. Staff also receive ongoing training to ensure they deliver the best care possible.
A variety of services and activities are offered at Cramlington House, in which residents, staff and families have regular input. Residents can take part in outings to local places of interest, Alzheimer’s Society tea dances, and the local coffee shop or pub. Activities include film showings, arts and crafts sessions and bingo. The home has its own in-house hair salon and a chiropodist who visits every six weeks. Residents also enjoy one-to-one sessions with staff, giving them valued contact and attention.
Group: Craig Healthcare
Person in charge: Janice Wilkinson (Manager)
Local Authority / Social Services: Northumberland County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 63 Service Users
Registered Care Categories*: Dementia • Old Age
Admission Information: Ages 65+.
Single Rooms: 63
Rooms with ensuite WC: 63
Facilities & Services: Respite Care • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Situated behind Cramlington railway station 5 minutes from Manor walks shopping centre
Visiting:
There are no restrictions on visiting times, please feel free to visit at any time.
Parking:
There is a private care park situated at the front of the building.
Latest Care Quality Commission* Report on Cramlington House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9 (maximum of 10) for Cramlington House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Cramlington House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.583 for Cramlington House is calculated as follows: ( (79 Excellents x 5) + (5 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 96 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.397 Points relating to the number of positive Reviews for Cramlington House is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12.6 Target = 0.397
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Cramlington House has a Review Score of 9 (8.980) from 8 Reviews
Review submitted from a Postal Card by Elaine G (Son of Resident) on Monday 27 November 2017. Relates to October 2017.
My Mum is treated so kindly. All the staff seem genuinely happy at their work and this is reflected in the atmosphere. All say hello and smile when we pass, even if we pass every two minutes, as most residents can't remember having done so! All the staff know all the residents by name. The activities organiser is wonderful! (As is everyone). I would (and do) recommend Cramlington House to anyone.
How likely would you be to recommend Cramlington House? Extremely Likely
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Review submitted from a Postal Card by J C (Daughter of Resident) on Friday 20 October 2017. Relates to September 2017.
The staff are friendly, supportive and caring both to my mother and to me. Nothing is too much trouble. They treat us with dignity and I can see that they do this to all their residents. There is lots of entertainment and stimulus to try to keep residents active and engaged.
How likely would you be to recommend Cramlington House? Extremely Likely
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Review submitted from a Postal Card by Veronica E (Daughter of Resident) on Friday 20 October 2017. Relates to September 2017.
An excellent home with exceptional staff who treat residents with kindness, dignity and compassion.
How likely would you be to recommend Cramlington House? Extremely Likely
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Review submitted from a Postal Card by C H (Wife of Resident) on Friday 22 September 2017. Relates to September 2017.
Cramlington House is a lovely care home, the quality of staff is wonderful.
They are very helpful and loving to all residents and their families.
My husband has been there for over 2 years and now regards it as his home.
He gets excellent care and attention which makes him happy - and when he's happy, I am happy!
How likely would you be to recommend Cramlington House? Extremely Likely
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Review submitted from a Postal Card by Peter A (Son of Resident) on Wednesday 19 July 2017. Relates to June 2017.
From the first day I knew it was the place for my mum. Clean, friendly staff, lovely environment!
My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House.
It is home from home and we can visit anytime.
Can't say enough of how great Cramlington House is.
How likely would you be to recommend Cramlington House? Extremely Likely
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Review submitted from a Website Submission by Iain D (Friend of Resident) on Monday 14 November 2016. Relates to November 2016.
A beautiful home with staff who are prepared to go above and beyond. Cannot thank them enough for the kindness and respect they have shown to our relative, at an extremely stressful time for the family.
How likely would you be to recommend Cramlington House? Extremely Likely
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Review submitted from a Website Submission by Mrs G (Daughter of Resident) on Wednesday 2 November 2016. Relates to September 2016.
Appalling communication between the staff and management. Major issues with their systems as we seemed to have to keep telling different people the same things as it wasn't getting passed on. A meeting with a manager in July where concerns were raised and promises made did not result in any changes despite their agreement verbally with my concerns.
A formal complaint has been made and the resident moved to a different place.
How likely would you be to recommend Cramlington House? Extremely Unlikely
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Lucy Craig, Director at Cramlington House responded to this review on 14 Nov 2016:
We are very disappointed to have received our first negative review in 4 years. Sadly, not all placements work out. We are still in contact with this family and still supporting them through this challenging time for all of us. We wish them every success in future placements.
Review submitted from a Website Submission by Elizabeth. (Wife of Resident) on Thursday 30 June 2016. Relates to June 2016.
If you are looking for outstanding care and commitment then this is the home. Staff are fabulous, kind, caring, supportive. The home beautiful and spacious and clean. The most important thing is there is no odour which is a sign of exceptional care, considering a lot of the residents need support in this area. The manager is extremely approachable, caring, and has passion for the residents in her care to receive the highest standards possible. This is also filtered down to all of the staff who share the same principles. Activities are excellent, well thought out and applies to all needs. This is by far the best dementia care home I have come across and believe me I have been in a few.
How likely would you be to recommend Cramlington House? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Cramlington House