Cramlington House

Bassington Avenue, Cramlington NE23 8AG
Review Us
9.9 31 Reviews
  • Cramlington House, Cramlington
Show Cramlington House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

Weekly fee is £1300 per week .extra charges for hairdressing and Podiatry services

These prices are only a guideline, please contact Cramlington House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sarah Patterson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • No restrictions on visiting times, please feel free to visit at any time.

Parking

  • There is a private care park situated at the front of the building.

Are you the Owner/Manager of Cramlington House? View your Advertising Options

Cramlington House Reviews (31)

9.9

Cramlington House has a Review Score of 9.9 (9.938) out of 10, based on 15 reviews in the last 2 years.
Over all time Cramlington House has 31 reviews.

Overall Experience
  • 30
  • 0
  • 0
  • 0
  • 1
Date Published
  • 31
  • 7
  • 14
  • 15
  • 16
Reviewer Connection to Cramlington House
  • 13
  • 7
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 31, showing 21-31
Review from Keith L (Husband of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I go to the home I am treated with kindness and I know my loved one is being looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G M (Sister-in-law of Resident) published on 4 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my sister in law today and she is very happy in the home. Staff were very helpful and chatty, very impressed with the whole set-up.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ronald S (Husband of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a regular visitor (twice daily for the past 6 months).
The staff are always very friendly and helpful.
The home is always clean and tidy. There are plenty of lounges to have a quiet chat or cuppa. Coffee and tea facilities are excellent.
The staff are always there for help and support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elaine G (Son of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum is treated so kindly. All the staff seem genuinely happy at their work and this is reflected in the atmosphere. All say hello and smile when we pass, even if we pass every two minutes, as most residents can't remember having done so! All the staff know all the residents by name. The activities
organiser is wonderful! (As is everyone). I would (and do) recommend Cramlington House to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Daughter of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly, supportive and caring both to my mother and to me. Nothing is too much trouble. They treat us with dignity and I can see that they do this to all their residents. There is lots of entertainment and stimulus to try to keep residents active and engaged.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Veronica E (Daughter of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent home with exceptional staff who treat residents with kindness, dignity and compassion.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C H (Wife of Resident) published on 6 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cramlington House is a lovely care home, the quality of staff is wonderful.
They are very helpful and loving to all residents and their families.
My husband has been there for over 2 years and now regards it as his home.
He gets excellent care and attention which makes him happy - and when he's happy,
I am happy!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter A (Son of Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day I knew it was the place for my mum. Clean, friendly staff, lovely environment!
My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House.
It is home from home and we can visit anytime.
Can't say enough of how great Cramlington
House is.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Iain D (Friend of Resident) published on 14 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
A beautiful home with staff who are prepared to go above and beyond. Cannot thank them enough for the kindness and respect they have shown to our relative, at an extremely stressful time for the family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mrs G (Daughter of Resident) published on 14 November 2016 Submitted via Website • Report
Overall Experience 1.0 out of 5
Appalling communication between the staff and management. Major issues with their systems as we seemed to have to keep telling different people the same things as it wasn't getting passed on. A meeting with a manager in July where concerns were raised and promises made did not result in any changes
despite their agreement verbally with my concerns.
A formal complaint has been made and the resident moved to a different place.
Reply from Lucy Craig, Director at Cramlington House

We are very disappointed to have received our first negative review in 4 years. Sadly, not all placements work out. We are still in contact with this family and still supporting them through this challenging time for all of us. We wish them every success in future placements.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth. (Wife of Resident) published on 14 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are looking for outstanding care and commitment then this is the home. Staff are fabulous, kind, caring, supportive. The home beautiful and spacious and clean. The most important thing is there is no odour which is a sign of exceptional care, considering a lot of the residents need support in
this area. The manager is extremely approachable, caring, and has passion for the residents in her care to receive the highest standards possible. This is also filtered down to all of the staff who share the same principles. Activities are excellent, well thought out and applies to all needs. This is by far the best dementia care home I have come across and believe me I have been in a few.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Cramlington House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Cramlington House is calculated as follows: ( (167 Excellents x 5) + (11 Goods x 4) ) ÷ 178 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cramlington House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cramlington House to verify any information. View our terms and conditions. Cramlington House has an Basic Service - more info.