Cramlington House

Overall, I am very grateful for the excellent care my mum receives.

The staff at Cramlington House are amazing; you can tell they all really care for the residents and they also have relative meetings and Dementia training, which is helpful for families to attend. They offer a fantastic range of mid-week activities for the residents. They helped my mum (now 89) with Vascular Dementia settle in two years ago, and she loves the staff, and they love her. I would highly recommend Cramlington House and the healthcare service to everyone. Thank you to you all, and keep up the excellent work.

My mother has been a resident in this home now for almost 4 years and without a doubt the care staff, management and safety of this home are outstanding. I am more than happy with the love, care and dignity that my mother has received over the years. All staff adapt as required to suit the individual resident's needs and abilities. Many changes have occurred over the years however, the overall standards are above excellent, thanks to the dedicated and attentive staff members.

The staff at Cramlington House are fantastic and very caring. They work hard to ensure all clients are well looked after.

All the staff are so helpful and friendly to my husband.

It is coming up to the fourth Christmas my mother has been cared for in Cramlington House and I would like to share our experience to help others choosing a care home. It took a long time and lots of visiting different care homes in the area to finally make the decision of placing her at Cramlington House; this followed a couple of very successful respite weeks to ensure we were fully confident we were making the right decision. The team has been excellent from day one. They provide such a professional all-round care package, with superb facilities and lots of different activities and trips. While her dementia has sadly progressed over the years, staff continue to have a great relationship with her and accommodate her changing needs. They are very receptive to her likes and dislikes. I couldn't have asked for a better place for my mother and am very happy to recommend Cramlington House to others who need a friendly, happy environment for their loved ones.

Mam moved into the home in February and settled in fantastic with the help of all the staff. She is so well cared for and anything I'm concerned about with Mam I can ask any staff who go above and beyond to help.

When I go to the home I am treated with kindness and I know my loved one is being looked after.

Visited my sister in law today and she is very happy in the home. Staff were very helpful and chatty, very impressed with the whole set-up.

The staff are always there for help and support.

My Mum is treated so kindly. All the staff seem genuinely happy at their work and this is reflected in the atmosphere. All say hello and smile when we pass, even if we pass every two minutes, as most residents can't remember having done so! All the staff know all the residents by name. The activities organiser is wonderful! (As is everyone). I would (and do) recommend Cramlington House to anyone.

The staff are friendly, supportive and caring both to my mother and to me. Nothing is too much trouble. They treat us with dignity and I can see that they do this to all their residents. There is lots of entertainment and stimulus to try to keep residents active and engaged.

An excellent home with exceptional staff who treat residents with kindness, dignity and compassion.

He gets excellent care and attention which makes him happy - and when he's happy, I am happy!

Can't say enough of how great Cramlington House is.

A beautiful home with staff who are prepared to go above and beyond. Cannot thank them enough for the kindness and respect they have shown to our relative, at an extremely stressful time for the family.

A formal complaint has been made and the resident moved to a different place.

If you are looking for outstanding care and commitment then this is the home. Staff are fabulous, kind, caring, supportive. The home beautiful and spacious and clean. The most important thing is there is no odour which is a sign of exceptional care, considering a lot of the residents need support in this area. The manager is extremely approachable, caring, and has passion for the residents in her care to receive the highest standards possible. This is also filtered down to all of the staff who share the same principles. Activities are excellent, well thought out and applies to all needs. This is by far the best dementia care home I have come across and believe me I have been in a few.