Sovereign Court

Newbiggin Lane, Westerhope, Newcastle upon Tyne NE5 1NA
Review Us
9.2 11 Reviews
  • Sovereign Court, Newcastle upon Tyne
Sovereign Court is part of the pleasant village community of Westerhope, offering specialist residential care to people with mental disorders and neurological conditions. Hadrian’s Wall and the historic Roman town of Corbridge are close by, and there are good transport links and access to local amenities.

Friends and families are made to feel welcome upon visiting, with carers looking to achieve a pleasing social atmosphere that is also versatile to personal choice.

There is a programme of events and activities for residents to enjoy which also help the individual with their rehabilitation.

Staff are carefully selected and trained to a high standard, administering person-centred care that respects the dignity of the individual.

Sovereign Court is part of the Papillon Group which offers specialist care to clients via a high-quality collective of care homes based in the North East of England.
Show Sovereign Court on the Map

Care Provided

Type of Service

    Residential Home
  • For a maximum of 12 Service Users

Primary Care Categories

  • Learning Disability / Autism
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care

Other Care Provided

  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Andrew Coulton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (12)

Sovereign Court Reviews (11)

9.2

Sovereign Court has a Review Score of 9.2 (9.184) out of 10, based on 4 reviews in the last 2 years.
Over all time Sovereign Court has 11 reviews.

Overall Experience
  • 8
  • 2
  • 1
  • 0
  • 0
Date Published
  • 11
  • 1
  • 1
  • 4
  • 7
Reviewer Connection to Sovereign Court
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 11, showing 1-11
Review from Diane O (Sister of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at the care home are all lovely very friendly they make me feel welcome every time I go in and the atmosphere is amazing very friendly my brother is so happy there carers are really good with him and treats him with respect they all go above and beyond nothings too much trouble for them.
His room is lovely and always clean and tidy and the care home is always clean and tidy
Reply from Andrew Coulton, Home Manager at Sovereign Court

Thank you for your kind remarks myself and the team are very grateful

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Thomas M (Son of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are really lovely, make you feel at home. Definitely a 5-star care home.
Reply from Andrew Coulton, Home Manager at Sovereign Court

Thank you for your kind words, all the staff here are very grateful.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah P (Wife of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and manager are so friendly and welcoming. My husband is so much happier there, he can be encouraged and guided into doing tasks and doing day-to-day activities. The care of the girls (carers) is amazing.
Reply from Andrew Coulton, Home Manager at Sovereign Court

Thank you very much for your kind words it is a pleasure to spend time with and assist your husband.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne G (Partner of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely, little 12-bed home. Staff are very friendly, not only to residents but to family aswell. Nothing is a bother to them. Any problems are sorted out quite quickly. The atmosphere is always good. They are all very good with the residents
and that's what we need to know, that they're being looked
after. Would highly recommend this home.
Reply from Andrew Coulton, Home Manager at Sovereign Court

Thank you for your kind comments; the full team here at Sovereign Court are grateful.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F E (Wife of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff who really get to know their residents and provide care and support on an individual level. Staff are always friendly and helpful when I go to the care home. The manager and other staff are all very good at communicating with me as needed. Lovely secure garden area at the back which
my husband enjoys.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Isabella R (Friend of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting this care home every week, I feel welcomed and at home on visits. The staff are very friendly and caring towards us, as visitors.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G R (Friend of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home and staff are tip-top. Patents are very well looked after, very clean and residents are very happy. Tip Top care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Audrey H (Cousin of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Reasonable but there is certainly room for improvement.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Brother of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He has seemed much happier in himself ever since he has been at Sovereign Court. He is very well cared for and the staff seem to sense exactly how much to help him and when to leave him to it. He feels secure. I am always made welcome and kept informed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine G (Friend of Resident) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall Sovereign Court is a very well kept and well-run care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin H (Son of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is a friendly atmosphere in the care home. The staff are easy to talk to and are happy to solve any small problems if necessary. All the service users seem happy with the staff and I haven't seen any of them complaining.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.2 (9.184)

Overview of Review Score

The Review Score of 9.2 (9.184) out of 10 for Sovereign Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.809 for Sovereign Court is calculated as follows: ( (39 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.809
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.375 Points relating to the number of positive Reviews for Sovereign Court is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 4 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Anna

Anna Tait

Job Title: Home Manager

Our Registered Home Manager is Anna Tait. Anna has over 20 years’ experience in the care sector, working in all different fields of care. Anna believes Sovereign Court is a fantastic place to work with its warm, friendly atmosphere, and its highly experienced, caring, friendly and welcoming staff. Anna encourages residents to be out in the community as much as possible, enabling them to fulfill goals and maintain their independence. Anna encourages family and friends to visit and participate in any activities happening at the home, and operates an open-door policy, so feel free to approach her and air any concerns or queries you may have.

Frequently Asked Questions about Sovereign Court

What types of Care is Sovereign Court registered for?

Learning Disability / Autism, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sovereign Court have?

There are 12 Single Rooms.

What are the Facilities & Services at Sovereign Court?

Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sovereign Court to the centre of Newcastle upon Tyne?

3.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sovereign Court to verify any information. View our terms and conditions. Sovereign Court has an Enhanced Service - more info.