Sovereign Court

Newbiggin Lane, Westerhope, Newcastle upon Tyne NE5 1NA

Sovereign Court is part of the pleasant village community of Westerhope, offering specialist residential care to people with mental        disorders and neurological conditions. Hadrian’s Wall and the historic Roman town of Corbridge are close by, and there are good transport links and access to local amenities.

Friends and families are made to feel welcome upon visiting, with carers looking to achieve a pleasing social atmosphere that is also versatile to personal choice.

There is a programme of events and activities for residents to enjoy which also help the individual with their rehabilitation.

Staff are carefully selected and trained to a high standard, administering person-centred care that respects the dignity of the individual.

Sovereign Court is part of the Papillon Group which offers specialist care to clients via a high-quality collective of care homes based in the North East of England.

Group: Papillon

Person in charge: Graham Coulton (Home Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 12 Service Users

Registered Care Categories*: Learning Disability • Mental Health Condition • Old Age • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 12

Rooms with ensuite WC: 12

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Sovereign Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Sovereign Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Sovereign Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.441 for Sovereign Court is calculated as follows: ( (36 Excellents x 5) + (13 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 59 Ratings = 4.441

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sovereign Court is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 2.4 positive Reviews (12 registered maximum number of service users ÷ 5). 5 Reviews ÷ 2.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Sovereign Court has a Review Score of 9.4 (9.441) from 5 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sovereign Court?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sovereign Court

  • Brother of Resident/Service User
    1
  • Cousin of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Right from the beginning, I was happy with the atmosphere at Sovereign Court and the attitude of the staff, both towards us as a family and in the way they related to my husband and the other residents. He is settled and happy and the staff are a massive part of that. When there have been any issues they have always been quickly resolved and the staff have involved me in finding the solutions. I am very pleased that I chose Sovereign Court to provide the care for my husband. He has been there for 2 years and things have worked out better than I could ever have imagined.

How likely would you be to recommend Sovereign Court? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Reasonable but there is certainly room for improvement.

How likely would you be to recommend Sovereign Court? Likely

Overall Standard

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Average Rating:   3.2 out of 5

He has seemed much happier in himself ever since he has been at Sovereign Court. He is very well cared for and the staff seem to sense exactly how much to help him and when to leave him to it. He feels secure. I am always made welcome and kept informed.

How likely would you be to recommend Sovereign Court? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Overall Sovereign Court is a very well kept and well-run care home.

How likely would you be to recommend Sovereign Court? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

There is a friendly atmosphere in the care home. The staff are easy to talk to and are happy to solve any small problems if necessary. All the service users seem happy with the staff and I haven't seen any of them complaining.

How likely would you be to recommend Sovereign Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Value for Money

Average Rating:   4.3 out of 5

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